699 Customer Reviews over 18 pages
-
- Location
- Torquay
- Reviewing
- NOW Broadband
- Date
- 2022-08-25
- Comments
-
Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.
I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.
If your home or space is remotely hard to reach dont bother with these guys.
- Location
-
- Location
- Totton, Southampton
- Reviewing
- NOW Broadband
- Date
- 2019-11-01
- Comments
-
Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
- Location
-
- Location
- Tunbridge Wells
- Reviewing
- NOW Broadband
- Date
- 2022-10-04
- Comments
-
Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
- Location
-
- Location
- Uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-07
- Comments
-
Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2018-06-20
- Comments
-
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
- Location
-
- Location
- UK
- Reviewing
- NOW Broadband
- Date
- 2020-06-14
- Comments
-
IMPOSSIBLE to contact CUSTOMER SERVICE.
Now are ok until something goes wrong. Avoid them or suffer stress.
- Location
-
- Location
- UK
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
-
STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.
NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-04
- Comments
-
When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.
I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.
They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
- Location
-
- Location
- Ulverston
- Reviewing
- NOW Broadband
- Date
- 2019-05-17
- Comments
-
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
- Location
-
- Location
- Uxbridge
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
-
I've been with NowB for a few years now. Back in Aug 23, I received an email saying I have two options and one of them was to keep what I had for which it said: "Do nothing and continue with your existing membership for £30.49 a month". Overall this was a better option and I "did nothing" to remain on that package. However I noted they started charging me £48 rather than 30 (do nothing option). I called today to seek refund, they say you never called back to confirm your new package and that's why you're on the standard rate.
I called this daylight rubbery!
- Location
-
- Location
- Wakefield, West Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2024-03-29
- Comments
-
Absolute joke. Avoid Now Broadband like the plague!!! Incompetent company based abroad somewhere. Customer service is absolutely diabolical. No actions taken to resolve complaints and communication is terrible and hard to understand the agents! If I could give 0 stars I would. I'm really frustrated and annoyed
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-10-06
- Comments
-
Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-07-08
- Comments
-
Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2021-06-17
- Comments
-
Signed up gave my current provider 14 days notice.
Plenty of e mails but no action router was charged for but not arrived, on day of change over b band disconnected, I contacted them and I had failed at the first hurdle but they did not know why. They really did not have a clue on what they were talking about . All I could do was reapply for an account and that would take 14 days
Went back to my old supplier(plusnet) who were very helpful gave me a good deal and would rush everything through.
Basically do not use Now is my opinion.
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-10-25
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2021-02-28
- Comments
-
I have been with Nowtv fir over 3 years. The speeds have been a bit dodgy the past 3 months but that it to do with the Open box by my house. Customer service always helpful and friendly. No issues whatsoever
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-08-23
- Comments
-
I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-05-20
- Comments
-
Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
- Location
-
- Location
- Wallington
- Reviewing
- NOW Broadband
- Date
- 2022-12-13
- Comments
-
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
- Location
-
- Location
- Walthamstow
- Reviewing
- NOW Broadband
- Date
- 2024-03-19
- Comments
-
I never write bad reviews, but I'm absolutely forced to with this shoddy service
Meant to install on a Thursday, engineer never turned up, called to complain then they rearranged later this week, never turned up again and customer services blamed me for this despite getting confirmation, and refused to do anything to help stating that open reach was an external service, which whilst is true to not care about a customers predicament when I explained I was in desperate need for wifi for work is extremely unprofessional.Immediately cancelled and once I switched to Vodafone things where sorted in the week. Avoid now broadband like the plague as they clearly don't value the customer
- Location
-
- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2020-11-02
- Comments
-
Absolutely the worst broadband EVER, continually loses connection ,no customer service whatsoever,leaving asap as fed up with no service.
- Location
-
- Location
- Warrington
- Reviewing
- NOW Broadband
- Date
- 2021-01-14
- Comments
-
One of the worst decision I made to choose NOW Broadband.
I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2018-08-12
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-31
- Comments
-
It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-24
- Comments
-
Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
- Location
-
- Location
- west yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
- Location
-
- Location
- West Lothian
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
-
I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.
I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.
DO NOT by NOW products... you have been warned !
- Location
-
- Location
- west midlands
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
-
signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
- Location
-
- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
-
Appalling. Happy to upgrade me then wring billing, late upgrade, slow Broadband and dead landlines. Try to resolve this today was cut off 3 times after 4 phone calls. Issue could not be resolved. Landlines still dead. Shoddy, poor and inept.........
- Location
-
- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2021-07-03
- Comments
-
Now broadband is absolutely the pits, I've had fibre 80/20 with BT, TalkTalk and EE, not an issue with any of those providers, speeds were constant 76 down and 19 up, however, after moving to Now broadband fibre, they have locked my speed to 53 down and 19 up, customer service does answer when you send a message but they can't help.
My advice is, don't bother with this provider.
- Location
-
- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2020-11-08
- Comments
-
Useless. Had ordered Now Broadband package, BT Openreach engineer never turned up. I was at home all day and they couldn't be bothered to just knock on the door. Hiding behind the excuse of a missed phone call. Usually you're told to make sure someone's home on installation day. Now Broadband have been absolutely useless. For weeks I've had to chase them up for another engineer appointment. They said they would resolve the issue. A couple of times I was told a new installation date had been booked - lies. Apparently they were waiting for further advices and no appointment had been booked. When I confronted them about being lied to, the worker claimed there had been errors in the system for booking the appointment. Nearly a month later, they drop a casual email stating that my order has been cancelled. Hiding behind a vague email, not bothering to phone me to address what the underlying issues for cancellation were. I have stressed repeatedly to them that I have a lot of back log and I need the broadband installed ASAP. Too much miscommunication within their own organisation and staff are giving out mixed messages. Keep having to wait for 72 hour updates and in the end you feel that you are constantly chasing them up and they barely have the time to ring you. Really disappointed.
- Location
-
- Location
- West Sussex
- Reviewing
- NOW Broadband
- Date
- 2022-10-07
- Comments
-
I originally made an orderw with NOW broadband 3 months ago. Over 2 weeks ago they cancelled my order because they told me BT Openreach were not able to port my original Landline number. I re-arranged an order with them and was given an activation date. In the day there was no Internet or phone line. They then arranged for a BT Engineer to come. They never came. I then phoned up to ask what was happening. They told me BT Engineers did not come because of strike by BT workers. In fact, the strike was the day before my appointment with the engineer. They then told me I had to phone back after weekend to arrange another BT Engineer visit. Basically, they were asking me to do their job for them. They are also taking direct debits from me when I still have no service. I hope the BT engineer comes next week, otherwise I will have to cancel.
- Location
-
- Location
- West yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-28
- Location
-
- Location
- Weybridge
- Reviewing
- NOW Broadband
- Date
- 2022-10-30
- Comments
-
Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
- Location
-
- Location
- Wheddon
- Reviewing
- NOW Broadband
- Date
- 2019-11-08
- Comments
-
My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
- Location
-
- Location
- Whickham
- Reviewing
- NOW Broadband
- Date
- 2024-03-10
- Comments
-
I have absolutely no complaints about Now Broadband. Been with them for years with no problems. Only had one outage which was fixed quickly and I was compensated for this. Average speed always above promised speed even at peak time. Don't believe all the so called reviews on this site!
- Location
-
- Location
- Whitstable
- Reviewing
- NOW Broadband
- Date
- 2022-01-21
- Comments
-
I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-09-09
- Comments
-
Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-12
- Comments
-
Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
-
Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.