699 Customer Reviews over 18 pages
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- Location
- Southport
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Location
-
- Location
- St Helens
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Location
-
- Location
- St. Austell
- Reviewing
- NOW Broadband
- Date
- 2023-02-27
- Comments
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Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
- Location
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- Location
- Stafford
- Reviewing
- NOW Broadband
- Date
- 2020-02-04
- Comments
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Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
- Location
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- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2021-04-01
- Comments
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Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2024-01-13
- Comments
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Terrible!!! Utterly appalling and not fit for purpose. I have lost count of the times I have complained over the phone and online.. they have now stopped responding to my emails as I have got to the point when I refuse to waist hours in the phone or following their frustrating procedure to switch broadcast channels on my hub then wait 24 hours to see if there is any improvement! I tried to point out that they are not fulfilling the terms of the contract have contacted Ofcom and have ended up just giving up as I simply don’t have the time to waste. Needless to say I can’t wait for our contract to end at the end of March. Having had endless issues from the very beginning!!! DONT WASTE YOUR MONEY!!
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2022-12-04
- Comments
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Worse than awful! Unless your device is within 2 metres of the router them forget it!
Absolute garbage
- Location
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- Location
- Stanford-Le-Hope
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
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This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
- Location
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- Location
- Stevenage
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
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Ordered broadband kit in November but never received.
Called them in December to notify that kit not received yet, new one sent out.
Never received any router still charged since November.
When I called to notify that I didn’t received the kit no refund offered.
Had to cancel after 4 months paid without being able to use the service at all.
- Location
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- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-07-12
- Comments
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Dreadful expensive and doesn't work almost as often as it does
- Location
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- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
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I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
- Location
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- Location
- Stockport
- Reviewing
- NOW Broadband
- Date
- 2024-03-29
- Comments
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Con men I took out a £17.99 a month plan and on checking now taking £36-50 a month without my authorisation and have been doing so since last september
- Location
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- Location
- STOKE ON TRENT
- Reviewing
- NOW Broadband
- Date
- 2017-11-20
- Comments
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Had my broadband set up for a few days now and all seems brilliant. Plenty to watch with the extra passes (entertainment & sky cinema), easy to use interface on the tv box itself, and the fab fibre speed seems perfect for online gaming and general usage of phones/tablets etc. My only gripe in the process being that the engineer was due to come out between 1 & 6, come quarter to six there was still no sign of him, so i went on the live chat and their customer services department advised that an engineer wasn't needed as my phone line was still live and that i could set-up the router and tv box by myself, so i waited in all day quietly for nothing, a heads up via phone call/email would have been nice!! aside from that, i cant complain about the service so far!!
- Location
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- Location
- Stoke on trent
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
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Absolute crap, has to be the worse broadband I have ever experienced. The wifi won't even reach the bedroom above. The signal has never been full downstairs now for 3 wks. I wish I never signed up. BT we're far better.
- Location
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- Location
- Stoke On Trent
- Reviewing
- NOW Broadband
- Date
- 2023-07-13
- Comments
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In my experience Now broadband have been the worse out of talk talk, virgin, BT, I have gone back to Virgn. When you can't get WiFi outside your own house then this should say it all..
- Location
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- Location
- Stoke on Trent
- Reviewing
- NOW Broadband
- Date
- 2019-11-26
- Comments
-
!!!AVOID AT ALL COSTS!!!
Customer services departments are shocking.
I’ve been with Now Broadband since February 2019. At the beginning of November I received an email saying my line was being swapped so their service would be discontinued. I rang to find out why as I wasn’t swapping my line and was told that it was likely a neighbour who had put the wrong address in, so they had sorted this and my broadband would go on uninterrupted. At this point, had no issues. Spoke to my neighbours for a few houses down and all confirmed they were not changing providers so was a bit confused, but these things happen so no anger yet.
10 days later, I receive another email saying my broadband will be taken over by another company and they were trying to convince me to stay. Well as far as I was concerned this wasn’t happening, so I rang them back to find out what was going on. Again I was told that there were no issues and that my internet would go uninterrupted.
On the 15th, my broadband was cut. I rang back and escalated this to the CS management who apologised and said this would be sorted. I was offered two months free broadband (around £54) and that the broadband would be activated as soon as possible. Turned out the earliest they would be able to reactivate this would be the 29th November, which wasn’t ideal seeing as I work using the internet and have had to take unpaid leave and what they were offering didn’t even match a days wage, but I’ve had to manage and wait.
So yesterday, I received an email saying that this was all being cancelled. I rang twice and the customer service advisors put the phone down on me both times. I rang a third time with the intention to speak to a manager about this and was met by an advisor who was incredibly rude and refused to escalate my complaint. As a result, I cancelled the broadband and asked for a refund - it’ll be interesting to see if this refund comes through.
Overall very poor service from a worldwide company. In terms of the broadband quality when it was working, it was mediocre at best. The connection would drop regularly and was very slow on all devices. My recommendation to anyone thinking of using Now Broadband is to look elsewhere.
- Location
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- Location
- Streatham
- Reviewing
- NOW Broadband
- Date
- 2019-10-02
- Comments
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Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
- Location
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- Location
- Stroud
- Reviewing
- NOW Broadband
- Date
- 2023-04-23
- Comments
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Terrible packet loss and high latency during prime time hours makes this unusable for online gaming and the constant buffering, even at low resolution, could make movies unwatchable.
- Location
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- Location
- Sudbury
- Reviewing
- NOW Broadband
- Date
- 2024-01-11
- Comments
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Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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The service provided was generally very good until the contract came to an end...then the problems began. We moved to a new provider who were faster and cheaper but discovered Now Broadband were still charging us despite us emailing them to cancel the standing order. It's almost impossible to speak to a human and their chat bot is designed to drive you insane. Finally we spoke to a very rude customer service guy who said it's their policy to not read emails and they will only take cancelations of contracts on the phone (which they don't answer). Although we had cancelled our standing order they still managed to take money from us and now we are having to make a small claims court application to get our £100+ back. Do not use this company!
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2020-01-28
- Comments
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Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-08-10
- Comments
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A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-04-01
- Comments
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Despite 5 phone calls and two emails, I received no response to my request for progress report on my proposed change to now broadband order, resulting in an extra charge from Sky for period after my contract with them ended.
- Location
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- Location
- Sunderland
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
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Rubbish company with very poor broadband speed and reliability
- Location
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- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
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Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
- Location
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- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2022-04-14
- Comments
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I have had the worst experience trying to get my broadband installed with Now. First they blamed Openreach then they said my address did not exist all they keep saying is they will look into it 72 hours. Well it's been a week and still no service.
- Location
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- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2019-11-03
- Comments
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Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
- Location
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- Location
- Sussex
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
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Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
- Location
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- Location
- Swadlincote
- Reviewing
- NOW Broadband
- Date
- 2023-06-20
- Comments
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Broadband speeds seem ok but the router they give you is pile of poo, worse Wi-Fi range I’ve ever had and only 2 Ethernet ports, cheap and not cheerful, been with them for 3 months and they put the prices up, can’t wait to leave to be honest, was with post office broadband before, excellent router and great customer service , opposite end of the scale to these people.
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2022-05-16
- Comments
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I have been waiting over two weeks since my broadband was supposed to go live, have been in touch 6 times, every time told I would hear back within 72h. Nobody ever gets back in touch and it is left to me to call again. Horrendous service.
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-01-06
- Comments
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If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
-
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-08-01
- Comments
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Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
- Location
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- Location
- Swindon
- Reviewing
- NOW Broadband
- Date
- 2022-01-21
- Comments
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Just switched today from sky. Link speed on hub diagnostic page shows 64000kbps but only 34Mbps on Speedtest? Guaranteed speed 40mbps. However, first experience of calling Now customer services was great, shortest wait time for many other utility companies that I have had GREAT misfortune to deal with (especially the cable company) , and although they didn’t resolve speed immediately they explained the usual 7-14 day DLM process, so I have to wait 2 weeks, which is fair enough. Line reliability seems good, I have been messing around with the wiring to remove extension wiring etc and after switching off hub a number of times it came back very quickly. Very stable D/L and U//L speeds (just not as fast as promised on D/L)
- Location
-
- Location
- Swindon
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
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I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
- Location
-
- Location
- Tadworth surrey
- Reviewing
- NOW Broadband
- Date
- 2018-11-05
- Location
-
- Location
- Teignmouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-01
- Comments
-
Big scam company they advertise there broadband cheap to get you to sign up but then they dont supply the said speeds or service, in fact from day one my internet did not work at all. I tried to phone Now but it is impossible to get through to a real person everything is just automated. I then tried to email them but again just got automated replies non of which helped. I then tried the live chat on there website but turns out its not live at all its just a computer. The problem was at there end not mine and because i could not get hold of a real person to explain the situation i could not try and sort the problem out so in the end i had no choice but to cancel the payments at my bank as i was paying for something that i never got or had. Now i am getting emails and letters demanding money for charges for leaving early. Mybe if they had proper customer services where you can actually talk to a real person then mybe i wouldnt of had to cancel at my bank and leave early. Now breaks there own contracts and terms by not supplying the promised service, they take money from your bank for something they never gave and when you dare to cancel they will take no responsibilily and blame everything on you and add charges and threaten you with legal action. I am taking this to watchdog as i am pretty sure its illegal to offer a service then not give it but still take money and add charges when they havent even supplied the service in the first place, just think of the world we would live in if everyone did that. Avoid this company like the plague there scam artists.
- Location
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- Location
- Teynham kent
- Reviewing
- NOW Broadband
- Date
- 2022-02-08
- Comments
-
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
- Location
-
- Location
- Thatcham
- Reviewing
- NOW Broadband
- Date
- 2021-12-15
- Location
-
- Location
- thomas
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.