313 Customer Reviews over 32 pages
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-12-02
- Comments
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I am very happy with Hyperoptic. The speed consistently matches the service I ordered. In terms of reliability, there has been only one outage for around 5 minutes in almost 6 months - much better then any other providers. The ordering and install process is straightforward and I did not have any problems with the customer service either. I would suggest adding a static IP option to the package though, to ensure the best possible experience.
- Location
-
- Location
- Bristol Center
- Reviewing
- Hyperoptic
- Date
- 2017-11-30
- Comments
-
My building recently went ahead with Hyperoptic, and I decided to take the offer they had and changed from Sky to them. The installation went smoothly and quick. The internet speed is amazing, I check internet speed now and then - and on my 150Mbps package - I get around 125Mbps speed, which is a huge improvement on my previous 9Mbps with Sky. I am very happy so far and have no complaints.
- Location
-
- Location
- Brighton Marina
- Reviewing
- Hyperoptic
- Date
- 2017-11-08
- Comments
-
Connected at time and date as booked. Neatly done.Worked first time. Wi-fi runs at 76mg consistently
Had a small issue with first invoice. One phone call -sorted. BT watch and learn.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-11-07
- Comments
-
Thank you very much for Colin George help to install my internet cable. He was very knowledgeable, being patient, clean and even he helped me with different idea. Really i appreciate hyperoptic company has such a nice man.
I really recommend this company to others.
- Location
-
- Location
- East London
- Reviewing
- Hyperoptic
- Date
- 2017-11-07
- Comments
-
I've been a customer for 3 years now and in all that time I have only had one brief outage. Always hits the advertised speed over Ethernet, WiFi took full advantage of 1Gbps once I'd swapped the HyperHub for an Apple Airport Extreme. Great sevice.
- Location
-
- Location
- Cardiff Bay
- Reviewing
- Hyperoptic
- Date
- 2017-10-17
- Comments
-
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
- Location
-
- Location
- Nottingham
- Reviewing
- Hyperoptic
- Date
- 2017-10-14
- Comments
-
Avoid this company.
The internet drops out all of the time, you speak to customer service who say the speed is fine. It does look fine when you use speedchecker etc. However when you need a constant stream (gaming), it drops down to 0-1 up and download speeds, only for a few seconds but enough to either disconnect or frustrate you.
I am suprised they are getting away with advertising the speeds they do.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-10-13
- Comments
-
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report.
- Location
-
- Location
- malaj
- Reviewing
- Hyperoptic
- Date
- 2017-10-03
- Comments
-
i had the best costumer the guy who helped me was David he was really patient and helpful.
service like this deserve 10stars not 5.
and is not the first time i am speaking with them and i had the same experience.
well done guys i am really happy to be with you.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-10-01
- Comments
-
I've go 100 mps but it is hardly 17 mps.
the router is pretty weak, both in range and speed.
Speed frequently drops. It is temperamental with some websites.
and customer service is basically there to justify the bad service, taking advantages of what you don't know and misunderstandings.
Highly NOT recommended.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.