313 Customer Reviews over 32 pages
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- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2018-05-03
- Comments
-
Everything has been perfect, remeber reading a review about them not turning up for install, but for me they turned on right on time, 30min ish to install then i was online, 5 months on, speed has always been fast, never had a issue. Wish i can buy shares with these guys.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-05-01
- Comments
-
Super quick install by a friendly, professional engineer - and it was great to be able to book my install online on a day that suited me. The service has been really consistent and I haven't experienced any buffering since switching providers. Love the customer service team too!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-04-18
- Comments
-
WOW - been with these guys for 2 yrs on 1Gb - solid connection 8-900 mbs both ways - i have experienced no down time in 2 yrs. Customer service is flawless. cannot recommend highly enough. A benchmark all companies should strive for.
- Location
-
- Location
- London , E14
- Reviewing
- Hyperoptic
- Date
- 2018-04-14
- Comments
-
Avoid. It may have fast download speeds but the internet drops out all the time making streaming TV, film, music etc. infuriating.
The router they give you is garbage so you’ll have to fork out for a decent one if you want WiFi as fast as the connection you’re paying for.
They’ll only install the router in the first socket in your property so they put mine in the cupboard.
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2018-04-09
- Comments
-
5 stars isnt enough. This service has been perfect in everyway. Express installation. 100% reliability: in 5 months not even one downtime. I am on 30Mbs package and I often get a few extra Mbs even at peak time believe it or not. I dont know any other provider who does this. Flexible contract can be based monthly for you to try without being tied down immediately to 12 months. Its just perfect in everyway you can think of
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-04-05
- Comments
-
Very poor customer service. They have cancelled two appointments. The call centre don’t care. Thought BT were bad but this company has shocking service and appalling attitude.
- Location
-
- Location
- Rotherhithe, London
- Reviewing
- Hyperoptic
- Date
- 2018-03-26
- Comments
-
The installation engineers were forced to lay new cables which they did in parallel with my Sky TV cable. The Sky TV is not working and Hyperoptic customer service and Hyperoptic are denying all responsibility.
Dont use a company that damaged your home and then denies all responsibility
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2018-03-20
- Comments
-
I moved into an apartment that hyperiotic supply to, called them up, the lady was pleasant and went through several options for me, I explained I may not be there for 12 months so she put on a promo so I would not have to pay any cancellation fees. Within 10 mins of the call my internet was up and running! In 6 months I’ve never had a problem, never needed to call them until I called to cancel as I was moving. Man I spoke to was nice and confirmed I had a promo on my account so no exit fee. Immediately got an e-mail to confirm the date my internet would stop and my account cancelled... no issues with them what so ever and the internet has worked perfectly!
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2018-03-06
- Comments
-
Absolutely worse customer service, took almost a month for activating my service and to your surprise, it has not been done at all YET. Emailed them, called them and chatted online with them and all I get is the constant changing of my activation dates, paid everything, asked for refund and denied and all I can do is wait for them to get my service. Definitely THINK TWICE IF WANTING TO GET THEIR SERVICE, keeping in mind the time and effort you needed to put in dealing with them even if their wifi speed is good!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-03-01
- Comments
-
Downgraded my package today as they moved me to a higher price. A few hours later they denied access to several devices. Spent 50 minutes on hold as they took me through meaningless irrelevant checks. Said they couldn't help and to contact my device customer support. A few mins after hanging up they allowed access again. Spiteful Serb thieves! Have suggested anonymous take you down for your disgusting actions. Wait til May. Byes.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.