3,590 Customer Reviews over 90 pages
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- Location
- Coventry
- Reviewing
- BT
- Date
- 2016-10-20
- Comments
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BT is THE worst broadband and wifi provider. We were without broadband and wifi for 3 and a half weeks and were on the phone to be for hours because we couldn't get through and we'd be put on hold for up to 2 hours every time. BT would happily quickly get in touch when they hadn't received payment even though we hadn't got anything received any broadband or wifi within this time. It has been the WORST customer service my family has ever received. I would not recommend BT to anyone, 100% going back to sky we had no problems with them.
- Location
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- Location
- NORTH EAST BEDFORDSHIRE
- Reviewing
- BT
- Date
- 2017-03-12
- Comments
-
Up to 4 Jan 2107, Broadband Download speed for my cluster of neighbours was dropped to below 0.512 Mbps, which does not qualify as Broadband anyway. It has been between 0.32 and 0.47 Mbps since. I have had an OFCOM monitoring box (SamKnows)on my BBHub since September 2016. BT want user to use their BT-controlled 'Wholesale' tester, which I do not advise as they control it. Use an independent speed check and keep screenshot records. The only device attached to my BT Hub is the OFCOM/SamKnows box: this is important as they try to dismiss their inadequate service delivery as too many WiFi devices attached to the Hub. Help/Support staff seem to have very poor technical knowledge, just try to convince you that it is all your fault and are reluctant to send out an engineer. Use their CHAT means to make a complaint as this keeps a transcript of your Dialogue. Ensure that you use the Word Complaint, not Problem, if they are dropping your service speed.
- Location
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- Location
- Enniskillen
- Reviewing
- BT
- Date
- 2018-02-19
- Comments
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I had been with bt over 3 year and I actually was puying more then a any new customer you will get notting for been loyal with bt and connection actually very very poor 6 mbps for 30.99 thats a a joke I won't recommend bt to anyone walk away if u cann better then stay
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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Unbelievably poor service. Placed order two weeks ago, waited on Thurs for engineer to turn up. Didnt show, I phoned, BT promised to sort out and call Mon. By Weds still no call so I had to call back - SNAFU - nothing resolved. I hate BT
- Location
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- Location
- Aylesbury
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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My experience with BT has got to be the worst experience I have ever, ever had as a consumer and I strongly recommend others steer well clear. 6 weeks, over 30 phone calls to BT, several hours on hold, 40 occasions of being misadvised, stood up by 3 x engineers, £121 and still no broadband.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-06-16
- Comments
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awful broadband I can load google, techncial cant fix the interference and BT would let you cancel. Hours being passed around hte world requoting my phone number and address, while paying for nothing
- Location
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- Location
- Northampton
- Reviewing
- BT
- Date
- 2015-09-13
- Comments
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Been with BT since 96 am now looking for a new provider after 2 weeks of arguing.If you have slow broadband and they want you to put your computer in safe mode DONT It gives a false high speed,and then they have satisfied the legislation they sighed up for,and all your rights have gone.They caught me with thisTwo of their engineers computers gave readings of 0.5 meg my two computers gave about the same,took the sky box off and the tablet,turned off the phones and put it in safe mode as I was told to by bt reading shot up to 3.1 for one test.Thats it you dont't get any more help.Have opened a Ofcom dispute.
- Location
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- Location
- Bath
- Reviewing
- BT
- Date
- 2016-10-06
- Comments
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Terrible terrible internet. the ping chart resembles a roller coaster - biggest and the most qualmish you've ridden. The connection drops on peak times and takes anywhere from 30 seconds to 3 hours if not more to come back. impossible to stay sane.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-10-26
- Comments
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Useless customer service. Tried to call two times to understand why they are delaying the activation of my broadband. The first person couldn't understand anything I was saying and hang up without saying anything, the second one kept me 40 minutes on the phone and did nothing but saying they are busy and to stay on the line with him. I'm shocked, didn't even know such things could happen with a big company like this
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2023-06-22
- Comments
-
AVOID BT BROADBAND
When I moved in to my property (2 years ago) I set up my policy with BT , My Address wasn't registered so I had to put my account in 67 (same house split into 2 Flats) (Samebuilding)
No issues until my neighbours wanted BT broadband. BT contacted me saying someone was trying to take my line over, I contacted them to be told they couldn't supply me with internet because down stairs was less of a confection and we copper wires ( witch was just a excuse the man couldn't be bothered) I then rang back and spoke to a different lady who said we just need to change your door number so once Royal Mail update ur address we change it no issues.
I then received a letter from BT stating someone was trying to take my line over Again, so once again I contacted BT and spoke to a Man who said he would update system and let them know I'm not moving ect and so say changed my door Number. I was high satisfied so I left it as that .
I woke up this Morning to No telephone Line (phone wouldn't work) but still had Wifi , I then rang BT at 4pm and spoke to about 3-4 different people who had No idea what I was on about apparently on there systems I told them I was Moving when I didn't At all, I stated loud and clear I was NOT Moving ! Apparently because they didn't hear from me (witch they did about 10 times over this matter) they aloud my neighbour to take Over my Line without my permission! And Now I have No Line, NO internet
And the Man on the fone said sorry Il have to call you back again tomorrow after 3pm, to hopefully set up a new Line. But we can't find Your door number he stated witch You can on Royal Mail ! I'm Utterly disgusted by BT and the customer service I received ! I would Avoid them at all Cost! They take matters into their own hands without asking the customer! And The way the Staff have Treated me is unbelievable!
I will be making an official complaint !
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-08
- Comments
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If there is 0 stars I would not even give that to BT. Worst company ever. Charged me for account which I don't have and is on different address but under my name. Tried to solve issue since May when I found out about it after received Termination of service warning for account/ service that I don't have. Calling them trying to resolve the issue for over 6 months with answer that case is getting sorted and that they aware of the issue and that they know that I don't have account as it was closed next day after it was opened but there is system fault which they try to resolve. Case moved to BT complaints where I have got information not to worry as all will be sorted. Today I call them again and got information that it was moved to Debt collector and they can not do anything! Now after 6 months time on phone , stress, and I don't know what else I am told that they can not do anything as it is down to Debt collector and they don't want to talk with me. I need somebody else for legal advice to sort the case out for something that I never Had!
- Location
-
- Location
- Mk
- Reviewing
- BT
- Date
- 2020-05-15
- Comments
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I cannot believe with every effort to pay the bill during this difficult time, you stopped my account even when I paid sat up a direct debit. Just for getting 7.5 plus charges to reopen the account? So horrible
- Location
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- Location
- Dagenham
- Reviewing
- BT
- Date
- 2017-02-17
- Comments
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the worse service I ever received.
I got charged for over 1 year for a contract that I cancelled. £44.99 a month for 13 months I kept paying even though I was told that the contract is cancelled and that I don't need to do anything. I urge everyone to stay away from BT. the service was very slow and was charged over £600 for a service that I clearly cancelled.
- Location
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- Location
- Derby
- Reviewing
- BT
- Date
- 2017-02-27
- Comments
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I got stuck with BT as I was moving city (and house) so got caught in there ever renewing contract (to avoid cancellation charges).
They messed up the connection on every move, in one instance trying to disconnect our new neighbours. The complaints department is beyond a joke, at one point demanding I close the complaint because it had reached their self appointed time to deal with it, which they hadn't done.
Finally they've tried to charge us £80.00 for cancelling the contract after they put their prices up, in direct breach of the ofcom regulation stating otherwise.
- Location
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- Location
- Willesden Green
- Reviewing
- BT
- Date
- 2017-03-25
- Comments
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I have had BT for over a year now and i have continuously had problems with internet speeds. Your internet is possibly the worst i have ever experienced. I Find it unacceptable that i am living in London (one of the technologically advanced cities in the world) and i have the same internet speeds as children in Africa. I find it ridiculous that i am paying over 60 pounds a month as a student and i am unable to load a 7 second Facebook video. Your service is probably one of the worst i have ever seen and i recommend people looking for internet providers to seriously consider not paying for your horrible service. Btw I recommend you to provide the option of 0 stars on your ratings above.
Kind regards,
Kevin
- Location
-
- Location
- Sunbury
- Reviewing
- BT
- Date
- 2017-10-02
- Comments
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Bad Connection. Rude customer service.
Never again.
- Location
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2021-09-10
- Comments
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Waited in for an engineer and nobody turned up then rebooked the appointment and the same happened again! Still haven’t got internet and they said there’s nothing they can do just book again.
- Location
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- Location
- Pelsall
- Reviewing
- BT
- Date
- 2023-12-28
- Comments
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Been without internet for over a week first they said it will be fixed the next day then the day after now it’s 29th of December we have had no internet all over Xmas and now there saying it’s going to take another few days January the 3rd no internet no tv over Xmas and new year disgusting service of your deciding to go with bt don’t avoid avoid avoid there’s a reason why there cheaper than anyone else.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2017-09-27
- Comments
-
I was hoping that by leaving a bad review BT might sit up and listen - but with so many terrible reviews they can't care at all. I've just spent ages on the phone again trying to get fibre optic installed in our home - and I could hear loads of other similar calls going on in the background. It actually made me feel sorry for their call teams. It must be soul destroying to work for such a poor customer service company. I ordered fibre optic in the beginning of July. The lady on the phone said it would be installed two weeks later and gave me a date and time - I stressed that I would have to take time off of work and get staff in, so would be costly to me. So I wanted to know someone would definitely turn up (having been let down so many times before by BT on our business line). Naturally nobody arrived - no phone call - only the equipment was delivered as promised. Numerous phone calls and ten weeks later I've just called them again. Two weeks after the promised return phone call from them that never happened. This time I have been told that there is a fault with two packages being on the account (one the old copper and one the new fibre) - but I should be pleased because I am only paying for one even though the fibre hasn't been installed. And this had stopped progression of the order?? What is a girl to do? All I want is to upgrade from copper to fibre, as all their adverts suggest. Our copper is well below the acceptable download/upload rates and frankly not worth a penny. But apparently that is our fault for living in a rural area. So, the outcome - a complaint has been raised (AGAIN), and the issue has been escalated (AGAIN). It is in their hands and they will be in touch within five working days apparently. Not holding my breath that a) we will get a call or b) it will be a call worth taking and anything has actually happened. If you can avoid using BT then I would strongly recommend you do!
- Location
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- Location
- Burgess Hill
- Reviewing
- BT
- Date
- 2017-12-11
- Comments
-
Oh, boy, where to begin. One starring everything would be too much of a compliment. This company is a disaster, and cannot adhere to their own packages and promises. I have had nothing but issues with BT internet since I first achieved it. Packet loss, frequent disconnections, unexplainable cut outs throughout the whole neighbourhood. Sky seems to be the only internet near me which remains up when all others go down. I and other family members have rung up countless of BT support members, who ask us questions relating to the cloud coverage in the sky, wind speed and the atmosphere. They usually go on to say it is the clouds (even if there are barley any in the sky) or due to atmospheric pressure, then put the phone down apologising. Not a single inch of effort is provided during these phone calls, and the tone of their voice is depressing. For the people who we have had around, they do some tests, and at best have replaced our router to no avail. They get paid more than a practitioner and an NHS worker, for being incompetent, useless and sometimes even unresponsive. Any muppet can walk into a house, check a routers lights, then walk back out, where's the professionalism? There isn't any. Do not join this company with any packages that they offer, they are greedy liars and promise lies. They are unreliable and there are plenty of other companies whom offer a better deal in terms of speed and money.
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2014-06-13
- Comments
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What is wrong with BT Broadband Customer Care?
More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong. They are the masters of the Dismissive Fob-Off.
This is made abundantly clear at the point of initial contact, its internet pages, where the first thing to greet you is the statement that most faults occur within the customer’s own infrastructure. This bizarre assumption is carried right through the extensive faults procedure where each step is directed remorselessly toward persuading the customer to find and fix a fault that without further investigation is undoubtedly on their own premises and of their own making; BT does not admit that faults might occur outside of customer premises or make provision for those who are competent enough to have already carried out these basic checks and want to move on. Neither is there a clear onward step for BT to take ownership of a reported fault after the checking procedure has been completed – again there is an assumption that all faults are the responsibility of the customer. For a persistent customer it leaves the complaints procedure as the only option to progress.
The complaints procedure is another mechanism dominated by the customer-is-always-wrong ethos. The first thing a customer service operator will do is to insist a customer go through the same step by step procedure covered by its internet pages, regardless of whether or not the customer has already done this. Presumably the operator is trained to believe that the customer is incompetent. There is a pre-scripted, condescending and belittling conversation that follows which often involves the customer service operator magically changing from a care representative into a sales representative, offering new packages and various pieces of equipment that he is almost sure will cure the fault. The last resort, if a customer manages to stand firm and turn down all these alluring offers, is for the operator to reassure the customer that everything will be all right if they just be patient and give it a couple of weeks. Then it’s goodbye.
During the lifetime of a fault this procedure will repeat itself several times and each time the customer service operator will behave as if it were the first. BT appears to have no method of gathering useful retrievable information about a specific complaint or sharing it between operators. Eventually frustration and anger from a customer will lead to elevation where the customer is promised a call-back from a BT engineer. Call-backs from BT engineers are not lightly won.
If you are lucky to be promised a call-back you will be given a time slot and an automatic telephoned reminder first thing in the morning while you are still in bed. A pre-recorded voice message from a hugely condescending and suspiciously sceptic female will make sure you are awake and ready for your call, which may not be for several hours. If you are very lucky your call-back will be made, but often they are delayed or forgotten or have not been booked at all. And, of course, it will be your fault.
I know all this because I have been through it on more than one occasion. My latest battering against the BT Customer Barrier began four or five weeks ago after I had meticulously carried out my own checks. For some months I had noticed that BT broadband was either dropping out completely or reducing strength to download speeds that were unusable, sometimes as low as 0.01mbps, but mostly between 1 and 2. This always seemed to coincide with peak times when my BT contract assured me my signal would not fall below 5 or 6. My own checks consisted first of looking closely at my wifi which at the time admittedly was quite weak. I installed a wifi repeater which boosted the signal but did not resolve the problem so I changed my phone filters but this did not resolve the problem either. I tested the line using quiet mode but there was no noise on the line, I changed my router, I repositioned my router, I changed to Ethernet and used only the BT service socket cutting out all intermediate infrastructure in my home, and I tried all of the above whilst turning on and off various devices I thought might affect my broadband signal. Nothing solved the problem.
At this point I fully believed I had covered every possible self-check known to man, but BT felt differently and tried to make me go through them all again. BT then told me it was my router, which I knew it wasn’t, and that I would have to buy a new one, which I already had, so I declined; then they told me that most probably there was work going on in the area that I did not know about, but neither did the operator because when I asked him about it he admitted he did not know if there was work going on in the area or not. I actually admire him for making that bit up; it showed a spark of spirit. Eventually he told me everything would be all right if I was patient and to wait a couple of weeks, and then he said goodbye.
Everything was not all right and after two more weeks, two more emails and two more conversations that had to begin from scratch because BT had forgotten everything I’d said previously, I eventually won my call-back from a BT engineer and an agreed time slot. Only it didn’t happen. I waited for the call but it never came. A call did come, nearly an hour after the allotted time slot, but I was not there having already given up waiting for it. And of course, that was my fault again.
So, what is wrong with BT Customer Care? Well, just about everything to be honest. It is fundamentally flawed from top to bottom. It has a preconceived conviction that the customer is always wrong and does nothing to hide that conviction. From a customer perspective it is like trying to swim up a waterfall. They make you feel so small. BT Customer Care needs dismantling and rebuilding from scratch, it is an appalling, abhorrent and arrogant organisation that ought to be banned from having the name British in its title; I am pro-European and British, and I am ashamed that BT Customer Care can use the same designation, which is less confrontational than it sounds given that it is mostly located in India. It has become the benchmark by which all poor customer service in Britain is measured by, a level of incompetence to avoid. It’s no coincidence that other internet service providers make a major selling point of not having the same customer service setup as BT.
Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
Fault or no fault, BT Broadband remains unusable for around two hours per day. When this current contract ends I shall be looking for a new provider.
- Location
-
- Location
- Newport
- Reviewing
- BT
- Date
- 2014-11-05
- Comments
-
BT have been offering a fantastic deal on broadband in our area, so we signed up and had our hub delivered. No luck with installation so called the helpline who escalated the problem. Another two calls later and an engineer was sent to the house. His first comment was "there is no broadband in this area so I don't know why they keep sending me here". Don't you think BT would stop wasting people's time, its not rocket science.
- Location
-
- Location
- Somerset
- Reviewing
- BT
- Date
- 2015-02-04
- Comments
-
have tried for over a month to move from Sky broadband to BT infinity 2 (due to their monopoly with fibre) and it has been a nightmare! first my address couldn't be found on their database, appointment booked only for engineer visit to be canceled 2 days before, tried calling to fix this and passed around the globe from one call centre to another with no one having a clue what the problem is. have spent well over 5 hours on the phone trying to resolve this but with no luck. The managing director of sales (libby Barr) should be sacked
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-04-07
- Comments
-
Worst, sorry excuse of a company I have ever had the displeasure of coming across. Do yourself a favour and switch to people who don't scam you of your money. I don't recommend these utter scammers at all.
- Location
-
- Location
- Rippingale
- Reviewing
- BT
- Date
- 2022-10-26
- Comments
-
Ordered full fibre broadband on 24th august still awaiting for connection after 9weeks -had several visits by openreach each time they didn’t have right people to do next job so had wait for another 3 weeks for final connection on day they didn’t turn up or confirm there issue with appointment and now they can’t give me another date for final connection really poor service !!!!
- Location
-
- Location
- Witham
- Reviewing
- BT
- Date
- 2018-09-20
- Comments
-
I moved into a brand new development mid July and received confirmation that I could place an order for broadband on the 31st July. I called as soon as I had the confirmation to place the order the same day. I was assured that once the hub had arrived, I needed to follow the instructions and that I should have a full working service by 3rd August. The 3rd August comes around and the hub had a steady amber light which indicates an Internet problem. I followed the troubleshooting instructions which sent a signal to BT telling them there was an issue. I received a text message the next day 4th August telling me they needed to book an engineer to attend the property and the earliest time they could do this was the 15th August. Due to the nature of my job, I am unable to take time off for scenarios like these and therefore my mother attended the property for me. The gentlemen told my mother that he couldn’t fix the problem and gave us a code which I had to relay to the BT complaints team. It turns out that Openreach had wired up the lines externally incorrectly and another engineer needed to attend to fix the lines. The earliest they could do it was exactly a week later. Wednesday comes around, the day the engineer is coming to repair the lines and the day I was promised for the 3rd time that I’d have a working connection . I receive a telephone call to say unfortunately they were unable to carry out the works and they can’t give me an indication of when it will be fixed. During this period, I’d racked up a large mobile phone bill due to data upgrades that I really needed as I was exchanging emails from the site team of the development regarding to snagging lists and meetings as well as trying to set up the other utility bills in the house. I expressed to BT that I’d had to add on this extra data due to the circumstances I have noted above. A gentlemen told me not to worry and that I would be refunded and all I needed to do was send them a copy of my mobile phone invoice. I called the day before the engineer was supposed to arrive the first time just to double check the times and also to reconfirm what was said to me regarding the data refund. The women had no idea what I was talking about and said that BT do not under any circumstances offer this kind of compensation. She opened a complaint and told me that they would look back through the pre-recorded telephone conversation and would get someone from the complaints team to call me back with a resolution to this problem. This did not happen. I was not actually offered any kind of compensation until the phone call I received from the young lad who had to tell me the engineers couldn’t fix the telephone lines. Even then, all I was offered was £50.00 credit on our account which didn’t even cover the cost of the data upgrades anyway. Any how, I get home the night of the telephone line scenario and the broadband was working. I sat there confused as to why they phoned me to tell me that the service wasn’t fixed and wouldn’t be for some time.. I tried to call to let them know the service was fixed but I never managed to get through to anybody. I had a holiday booked for the 27th August which they was aware of. Whilst I was away, I was inundated with emails telling me I still had no broadband and they didn’t know when it would be fixed. I decided to ignore these numerous messages as I was on my holiday. When I returned the broadband was working so I made another 2 phone calls and an email to tell them the service is working. A week later at 7:30am I received a phone call from an engineer who was outside my property telling me he was here to install my broadband. I had absolutely no knowledge that any visit was booked to install any broadband? I’d called them a week earlier and told them it was working.. I had to turn the engineer away and filed another complaint for the lack of communication. I come home today and the broadband hub is a steady amber light meaning there’s a problem with the connection. Just when I finally thought that the situation had been put to bed, the monster comes out the closet and here we are again waiting for an engineer to come to my property and tell me they can’t fix it again and they don’t know when it will be fixed. Here’s to another racked up phone bill which I will have to pay and a sky cinema package which is totally useless. Here’s to more emails between myself and BT and more broken promises. If I had the choice to take my service elsewhere, I would but unfortunately due to the type of internet that I can have in my property due to an arrangement between BT and the building company, I have no choice but to hand money over to company that cannot even provide a service. Nothing but stress and aggravation since the day I placed the order. Gutting.
- Location
-
- Location
- North East
- Reviewing
- BT
- Date
- 2016-09-28
- Comments
-
Recently I had a problem with my home land-line having a loud crackle and also broadband which kept disconnecting
The customer service from BT was appalling. Problem with their oversees call centres not able to understand me and vice versa
They told me twice that my fault was fixed, when it wasn't and had to start the process all over again
I have now given up on BT
- Location
-
- Location
- Walsall
- Reviewing
- BT
- Date
- 2023-01-17
- Comments
-
Keep charging in January after we cancelled in November. Prices go up for loyal customers.
- Location
-
- Location
- Lincoln
- Reviewing
- BT
- Date
- 2017-11-23
- Comments
-
Absolutely dismal internet, just this side of the old dial-up. Additionally, a fair number of television channels don't work and there is no ability to gain any "extra" channels, despite always getting adds for them in the post and email. When discussed with the company, we are told it's part of where we are living and increased speed and packages are not in this area. We live just 10 minutes outside of a city.
- Location
-
- Location
- Morayshire
- Reviewing
- BT
- Date
- 2018-09-30
- Comments
-
As soon as the contract is over with BT I will never ever use them again for anything at all. Can not say enough about how f****** awful they are. Broadband speed is okay but reliability is beyond a joke!!! I had better connections when you used to have to dial your phone line to get connected to Internet. I cannot stress enough to everyone around reading this too not go near BT! Every time I try and I mean try to get a reason or figure out why our internet doesn’t work most of the time every time the response I get is try plugging it in and out. Absolutely ridiculous! Final straw was I tried to use the online chat service and after them asking for my details several times through three different folk they ended up cutting us off! I am appalled that people still use these shower of cons
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-03-31
- Comments
-
The worst service I have ever had to endure for anything.
Please don't take the risk of using bt as they are truly awful
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-04-27
- Comments
-
Worst company I have ever dealt with. I suggest they drop the 'British' from their title as they are an embarrassment to the country!
- Location
-
- Location
- Hayle
- Reviewing
- BT
- Date
- 2015-08-24
- Comments
-
This is the ISP from hell. Days wasted waiting for engineers to install, empty promises, misinformation and downright lies! I'm now left in limbo with no internet cut off from my previous ISP nad unable to sign up with a new one until BT resolves the situation! Avoid at all cost!!
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-11-14
- Comments
-
Probably the worst broadband I have ever experienced! And all this fibre optic is rubbish, because the last mile is copper wire!! Thank God it's only a 12 mth contract, will never darken my household again with such crap! I advise anyone looking to change their provider, NOT to go to BT!!!
- Location
-
- Location
- Ammanford
- Reviewing
- BT
- Date
- 2016-12-17
- Comments
-
Pathetic service from BT epecially if in a hurry to get an active line. They will promise you an installation date in approx 1-2weeks time and then tell you repeatedly on the day that it doesn't activate till midnight , then the next morning you will call as not activated and the will give you another date 2 weeks down the line. when questioned on why? they will blame BT Openreach so then you will contact them and they will blame BT. Its all a big joke and they will offer you absolutely nothing, leaving you with no internet to complete any business over the christmas period.
Beyond Bad service , dont deserve 1 star at the moment.
- Location
-
- Location
- Allington
- Reviewing
- BT
- Date
- 2023-06-23
- Comments
-
Worst internet company!
Services provided are very slow and unstable.
Internet stopped working due to technical problems on their side, already a week trying to get engineer to come, but they are all busy, once I got sms confirmation about engineer coming, was waiting for one half day and eventually he came to a wrong address( next door to mine) but as paperwork with address is error, he decided not to come and help…
Don’t connect to this internet service!
- Location
-
- Location
- caerphilly
- Reviewing
- BT
- Date
- 2017-05-15
- Comments
-
Awful internet service.
freezes all the time. It makes watching programs take twice as long constant freezing day in day out. Havent had any problems with any other providers
according to them they are the best.
- Location
-
- Location
- Plymouth
- Reviewing
- BT
- Date
- 2017-12-11
- Comments
-
Worst experience with any company I think I’ve ever endured and I rarely complain about anything. I booked in to connect to a new property as I was moving, did this well in advance and was set with a connection date. Was asked to stay in between 8-1 on this date. So I stayed in and no one came between 8-1. Called half hour later to be told by engineer he was stuck on a job and it would be given to another engineer. In contact with BT on and off but not getting any definites. Original engineer turned up a couple of hours later and did something to the socket in the flat then went out to the box on the street. A couple of hours later come back in saying fault on line and while most of this sorted out, they needed access to a communal cupboard which I didn’t have access to so an appointment would be arranged. Heard nothing back again the next day so contacted and was told nothing had been arranged. They made arrangements while I was on phone to come back and told me explicitly that I didn’t need to be in, that they needed access to communal cupboard and this would be sorted by them. Come home to find a missed appointment card (I didn’t have a missed appointment) and called and was told I’d have active services by midnight. I tried explaining situation to be told that the line would be active and not to worry. The line was not active the next day. Called back and was told that an engineer needed access to the communal cupboard, I explained the situation (again) and so a date was set for a week despite me explaining my autistic son was staying for weekend and the issues this would cause. The advisor did send me money to pay for a mi-fi device but the data on this was eaten within a night. Today was the date the engineer was sorting out whatever needed sorting in the communal cupboard. Had a number of missed calls (I was in training) and when I called back engineer said he couldn’t access my flat. I explained (yet again) that I was not asked to be in the flat, that they just needed access to the cupboard to be told that there wasn’t an issue with anything in the cupboard, the fault was within the flat (that the first engineer had come in and apparently sorted). He said to call BT and rearrange another appointment. I contacted BT and while helpful and friendly, the customer service advisor told me they openreach had me down as missed appointments and as such the next appointment they would be able to set was for the 27th (it’s the 11th today). Despite my protests, explaining that none of this was my fault, she was unable to do anything about it.
The issue has been poor communication all the way through, and to be told I’m being noted as at fault when I’ve been told I don’t need to be at the flat for the appointment is just plain ridiculous. As I think someone else said, one star is still way to high a rating for a shambolic experience - the only positives I can think of is that the customer advisors have been friendly enough but being friendly hasn’t got my service running.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
-
I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-04-27
- Comments
-
Absurdly slow internet speeds which constantly cuts out for hours at a time.
Do not go with BT, especially if you live in London.
- Location
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