3,590 Customer Reviews over 90 pages
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- Location
- Orkney
- Reviewing
- BT
- Date
- 2016-03-02
- Comments
-
They should be taken to court and sued. Any time they can their customer service team are rude and arrogant, don't listen and actually lie about other service providers to scare you into staying with them. I would actually go without broadband and telephone just to stop giving them any more money. They are obviously sticking to a script and have been trained in sales techniques in the guise of customer service! The same techniques were used to sell ppi and I guess the experts have now moved on to train but customer services!
- Location
-
- Location
- Crewe
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
-
Wish I hadn't bothered to go with B.T. My internet speed is 1.8mbps and download is about .7 on a good day. I have spent hours speaking to customer services and to be honest I wish I could cancel my contract. My speed at night can drop below .8 Mbps but because they check during the day when there isn't so much demand on the service...any other provider couldn't be worse than these
- Location
-
- Location
- Thatcham Berkshire
- Reviewing
- BT
- Date
- 2016-10-06
- Comments
-
Isn't it about time that the poor service from BT was brought mote out into the open? I have had no BT sport for five weeks now. I raised the fault three times after waiting on the line for hours only for the fault to be closed without it being resolved. Finally after shouting down the phone to a woman in England she arranged for an engineer to call today. Guess what - no show! Rang BT YET AGAIN and he said he was on his way. Never arrived. Any other company would have gone bust by now. Can't cancel without paying a ridiculous termination fee. Absolutely disgusted.
- Location
-
- Location
- Cheshire
- Reviewing
- BT
- Date
- 2017-06-02
- Comments
-
I have had an absolute shambles with BT to try and get my internet switched from Plusnet to BT. I was given an activation date of 4th May and eventually got connected on 1st June. When I rang on 4th May, apparently my order did not go through to the supplier correctly, they then tried to redo the order and said I would have broadband on 11th May. However, no broadband connection on this date either. After much complaining I was assigned a "case officer" who told me system had messed up and only way to get internet was to cancel order and start again. Should be sorted by Monday 15th. Another call on Monday to apologise again but not sorted and they can't give me a date when it will. More complaining and started asking advisor about their ADR and had to be escalated to his manager as was out of depth. i have had to keep phoning for an update because no one bothers to call me. Just been told I have a "marker" on my line which will take another 5 days to remove so that my order can be placed again. Order was placed again and i eventually got internet 4 weeks late on 1st June.
BT are a joke, never switch to them. I have seen numerous other similar complaint.
- Location
-
- Location
- LONDON
- Reviewing
- BT
- Date
- 2017-07-02
- Comments
-
Internet was very slow and now I don't have any at all. It's been going on for 5 days. So far I have called them 4 times each time having a conversation for altleast an h. Every time we are on a phone they are looking for a fault and eventually says that they will book in someone to come in and fix it.
Today we haven't had internet for 5 days now and this morning they let me know that they haven't booked anyone yet but if i want to they can find someone for Tuesday. Wich means that 3 more days we I will have no internet.
This company is a nightmare and the way they operate is unacceptable. Slowest customer service ever. I'm very disappointed and I will change provider if I am not satisfied with the response I receive.
- Location
-
- Location
- South Derbyshire
- Reviewing
- BT
- Date
- 2018-05-01
- Comments
-
Set up a house move well in advance
It failed and 5 days later and many many calls and promises that my service and connection will be live soon
Still nothing
Every day I am phoning and promises made again
But nothing again!!!!
I phone again (now 5 days after failed connection) to be promised a case manager to get my connection planned and told me a set up call planned later today
And failed no call
Today told oh sorry it’s been moved as call 72 hours away
- Location
-
- Location
- Cornwall
- Reviewing
- BT
- Date
- 2015-10-30
- Comments
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I am trying to switch from Talk Talk to BT, partly because of their BT Sports App. I am now very close to telling them to forget it, having wasted many frustrating hours in trying to contact someone who will (a) answer the phone within a reasonable time and (b) give me any reliable information as to how the switch is progressing. Even though I have confirmation of my order, they have now informed me that it has been held up somewhere within their "system". If BT really do want people to switch to them they are definitely not going the right way about it.
- Location
-
- Location
- Lancing
- Reviewing
- BT
- Date
- 2016-03-19
- Comments
-
The most horrendous service! I've had 3 BT hubs over 18 months and my internet cut out dozens of times during the day. No one at BT seems to speak English and they get very annoyed when you ask them to repeat themselves as you couldn't understand them. I was told to perform repair checks myself and was given an automated helpline number which apparently talks you through the process of fixing it. It goes on about wires, circuits, cables etc, which I know nothing about. I have dyspraxia and I'm not good with anything practical at the best of times. When I rang BT again, they told me to get my screwdriver and unscrew the phone socket box. When I told the guy I didn't own a screwdriver as I can't use one, he got very annoyed and told me to out and buy one. He kept ringing me every day for several days but I couldn't answer my phone as I was at work, like most people between 9-5. When he finally got hold of me, again, he was very rude and told me he had been trying me all day. I told him I was at work and he had the cheek to tell me that he tried my mobile but I didn't bother answer that either. Again, I told him I can't take personal calls at work. He was very hostile and rude. Nothing got done and I've now changed to Virgin. I'd rather never have wifi again than go to BT. Awful company! Don't even deserve 1 star!
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2016-04-26
- Comments
-
I can not wait for November when my BT contract is up. From broadband speed to billing to customer care, the whole experience has been abysmal.
- Location
-
- Location
- liverpool uk
- Reviewing
- BT
- Date
- 2021-08-19
- Comments
-
I am raising this complaint in regards. two days waiting for a delivery from BT, 1st day i receive a email that phone be delivered between 8am and 9am i live in 3 story flat facing the front, no sign of a dpd van, then i received a email telling me i missed him, i dont know were the driver is but he sent me a photo of a bungalow i am in a 3 story flat, today same again delivery between 11.30 to 12.30 today not showed again, i rang dpd liverpool who advised me he is in the wrong place and advise it will be delivered, not shown up, yet again. i cancel a hospital appointment because dpd liverpool told me it will be delivered today 7.30pm no show again, i have been onto BT and cancelled the item plus all products i have with BT as this has happen before and had to pick the items up from depot, i am not doing it this time, the name of the drive is marcus and because of this i lost 2 days sitting around for item that never showed up,Know spoken to BT and terminated all product, if they cannot get a proper delivery service i have nothing to do with them, i have a lot of items deliver through hermes without any problems, the driver did not attempt to ring if he was not sure were it was, know it costed me time and costed BT now everything i have with BT is going back, you company does not provide a service it provides a headache for its customers. i will be posting on social media as to whats happened and seeking advise regarding wasting my time and and a numberof telephone calls to liverpool office, i await you answer as BT will have question to ask yourselves. when is bt going to realise there losing money and wasting ppl's time
- Location
-
- Location
- 1 macmillan place caol fort-william
- Reviewing
- BT
- Date
- 2017-01-08
- Comments
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after being persuaded by BT adverts to purchase their latest smarthub (74.99), I find it practically unusable due to my download speed of 0.24 mbs, which running BT's own speedtester I am informed is acceptable for my line, although my contract claims up to 17 mbs, going through BT's online help program took the best part of 2 hrs, as I kept getting cut off and was forced to join the waiting Queue again, and was informed at the end my broadband was working correctly, unfortunately there was not one jot of improvement, I feel badly let down by BT, with whom I have been a loyal customer and when my contract ends I will never renew it with them.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-12-01
- Comments
-
Slowest internet around and if you are old they will take advantage knowing u prob know nothing about it all
- Location
-
- Location
- eccles on sea
- Reviewing
- BT
- Date
- 2017-03-29
- Comments
-
I have an absolutly abysmal broadband speed of around 0.4 to 0.7 mb, and often even less. I often stare at a blank screen that wont even load up a page.I am paying good money for a rubbish service to BT, who could not care less. I have complained about this without any improvements whatsoever.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2020-10-24
- Comments
-
Terrible on all levels. Had a multiple problem with the service. Unprofessional customer support, after making multiple complains about the broadband I had to book a technician who never showed up. Definitely the worst internet provider I ever had. Would not recommend to my worst enemy
- Location
-
- Location
- South Wales
- Reviewing
- BT
- Date
- 2017-12-30
- Comments
-
BT Broadband - 2 months of broadband failure. Been told fault on line after several engineer visits, but still not fixed. Have rung up to 30+ times to have signal reset inc 3 calls on Xmas day! Disgusting customer service throughout. No apology and had to ‘barter’ for limited compensation to cover costs and get broadband payments refunded. Lack of interest in trying to resolve issue has been astounding and after being told yesterday the fault had been fixed, it went again today! Can’t even leave for different supplier as the fault is in exchanfge or on the line. BT may have the best coverage, but are not interested if there is a fault.
- Location
-
- Location
- Weston super Mare
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
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I have been with BT 18 Mths now and their service has been terrible. My broadband conection is so slow its only just above dial up speeds. ie not in Mb but messured in Ks and not even many of them . All i can say is the connection is stable but at this speed its sometimes quicker to post a letter. In the 18 mths my service has gone down 3 times each time taking days to get put right
- Location
-
- Location
- LONDON
- Reviewing
- BT
- Date
- 2018-07-02
- Comments
-
I am in my fifties, so I had a lot of contact with service providers during my life.
BT is the worst company ever. Their service quality is absolutely shocking.
It started with the installation a year ago. BT outsources everything to a company called Openreach. Those are guys who simply don't show up at agreed dates like 3 times in a row, and if you complain about it, you get even insulted over the phone for free.
Now have a problem during the contractual period like a non working phone line. There is no way to call BT (unless you want to spend money with them). No one will ever attend the phone, not even after one hour hearing an automated voice telling you "your call is very important to us". Then try to contract them online. Immediately a window will pop up saying "some internal error ocurred". That's it. In other words: Dear customer, go "f.." yourself.
Don't ever hire BT.
- Location
-
- Location
- West midlands
- Reviewing
- BT
- Date
- 2018-08-23
- Comments
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Bt are an absolute disgrace, 3 weeks waiting for a refund, told I would get a call back almost daily, still not sorted, customer service is next to non, there's been 2 advisors out of all of them I've spoke to that have actually tried to help. Getting through to someone that knows what they are talking about is a mission in itself. Very unhappy ex customer!
- Location
-
- Location
- scotland
- Reviewing
- BT
- Date
- 2018-11-06
- Comments
-
My advice is to find a different supplier BT is awful & their costomer service is even worse
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
I am trying to watch the FA cup reply Manchester United V Cambridge online, which would have been the pinnacle of my day and would have been a source of entertainment. But to my disappointment and annoyance the website remains half an hour after trying to login, at the login page. I had to receive the score through my friend, who is also irritated, frustrated and pissed off. I think it would be fair of you for the loss of my time and causing me emotion distress, to recover the costs of my displeasure with a Ferrari, preferable a red one. I hope you will sort this out and have back-up measures in places, to avoid this recondite in the future and a Ferrari would not have been given to me. Yours Faithfully, angry, deprived football fan.
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2015-07-29
- Comments
-
I had BT Broadband (9meg) for two years and have to say overall I was generally pleased with it.
I consistently received the promised speed and the reliability was very good (think it went off once for an hour in the
two years).
As soon as infinity was available in my area I 'upgraded'. How I wish I hadn't!!
I've had 'super fast' supposedly 35Mbps broadband now for 4 months, of which it's only really been usable for about one
month in total. I very regularly experience speed drops, on average a drop of 90% of my connection speed to < 1mbps and I'd say
my average speed is probably lower than I had on their 9Mbps connection. I've lost count of the number of times I've called BT and had callbacks scheduled for them to return my calls
to on several occasions not receive said call back.
Everytime you call you have to go through the same 20 questions, reboot your router etc. which is infuriating (I've a
degree in computer science and I'm a software developer so I have a pretty good understanding of how it should work) but they still
make you go through their script and refuse to escalate you to someone you can actually talk too instead of playing 21 questions.
After around 20 calls to them I finally got them to arrange an engineers visit to my house for a set date/timeslot and ensured I was
in, they didn't turn up! When I enquired where the engineer was I was told the job had been assigned to an engineer who wasn't
qualified to do the job so he'd rejected it but I'd not been notified so had been sat in waiting for nothing. Another engineer
was scheduled to come the following day. This time he did turn up and I have to say was fantastic! He was with me for around 3
hours and we talked in length about it and he told me he knew there was nothing wrong with my connection and that it was a fault
at BT's end (a throughput issue) which he couldn't do anything about (the engineers are part of openreach who aren't actually the same company as the
BT who supply the service!). He ran all the diagnostics he could and then phoned BT again on my behalf to explain everything
and we both started laughing when he was made to perform the same basic tasks as I was each time I phoned. "have you rebooted the
router", "can you try it on a cable" etc, etc. What a joke - they don't even trust the engineers they send out to know what they're
on about.
After many many more calls between myself and BT there's still be no real resolution or explanation from BT themselves or any
form of compensation for not being able to use the service I've been paying for for months! I've had other issues too such as
certain pages refusing to load until you refresh several times, something I discovered many people across the country were having
on the BT customer forums yet again BT refuse to acknowledge a problem. I now find myself experiencing issues that prevent
me being able to use the service I'm paying for and I really cannot be bothered to call them to report them as I have no faith
whatsoever in their 'technical' support and don't want to go through the pain and arguments with their first line 'technicians'
to get nowhere. I have to say if I had any other options in my area I wouldn't be with BT!
- Location
-
- Location
- suffolk
- Reviewing
- BT
- Date
- 2015-08-24
- Comments
-
BT are close to being morally bankrupt.No real care for customer service or on going Broadband problems.Need a UK based call centre!
- Location
-
- Location
- BT403TR
- Reviewing
- BT
- Date
- 2019-04-08
- Comments
-
Why is my broadband speed 0.9 mbps!!! what a rip-off, no wonder the Netflix drops out after 10 minutes!! and has done for over a year!! you should be ashamed of yourselves, forcing people to upgrade, to watch a programme.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2019-06-29
- Comments
-
Worst broad band and customer support.
Have been receiving 2-5 mbps since last whole week and what bt have done so far is sent me rj11 cable as fix.
During there test they confirmed that the speed from bt box to my router is 69 mbps but from my router to pc 1-5 mbps through ethernet which they don't guarantee.
So they expect customer to sit on there router and suck the speed and transfer through telepathy because all there claims are just up to the router. And after that they dont give any guarantees that you will receive the same speed to your devices.
First they tried to exempt themselves by saying sir you might be using wifi which i wasn't then they oh our speed guarantee is up to the router.
On ther adverts of stay fast guarantees speed consistently but all there advergs are scam and full of lies.
On top of that when you ask them that you are 2 mb they ask for 7 months old email evidence that what you guaranteed speed.
These guys are proper scammers who are only punctual in deducting there direct debit and when it comes to customer support all they donis restart your router and send you cheap cables and max 5 days worth of broken days credit.
Horrible post sales customer support.
Every year there is apain.. Last three months twice the services have crashed and they are busy in finding loopholes.
It's a simple effing transacrion. I will pay you money you provise me services. But they believe in making customer life a living hell.
Lies excuses and loopholes. Thats what there belive is and ripping customer.
Go to any other provider exept bt. My honest opinion
- Location
-
- Location
- Reviewing
- BT
- Date
- 2021-12-15
- Comments
-
AVOID!!!
If i could rate it O i would.
Had our activation day on the 6th of
December and I am still here with no internet.
Booked in an engineer visit for the 9th.
Nobody showed up. Called in to book another
one, and they forgot to actually book in the
appointment.
We were supposed to have another engineer
visit today on the 15th and the engineer did
not show up again. When i called in they could
not explain the situation.
Worst customer service i have ever seen in my
life. Agents replying in a rude manner raising
their voices at us.
No compensation for missed time of work or
extra mobile data cost.
We've been here with no internet for almost 2
weeks.
To anybody who is thinking of switching to
bt.
AVOID AVOID AVOID
- Location
-
- Location
- Southend on sea
- Reviewing
- BT
- Date
- 2023-07-28
- Comments
-
Awful I wouldn’t recommend BT to anybody
- Location
-
- Location
- Birmingham
- Reviewing
- BT
- Date
- 2020-08-01
- Comments
-
Don't use BT if you live in central Birmingham. The broadband is terrible. I also had several issues with them when I moved apartments. I moved in the same block and they couldn't fix my connection issues. They made me wait 9 months after which I gave up and ended my service
Also they have absolutely awful customer service. You wait a good 20 minutes on the phone only to have no help until you threaten to leave their service. Complete waste of time and money
- Location
-
- Location
- Fleet
- Reviewing
- BT
- Date
- 2018-01-23
- Comments
-
Terrible. Slow and expensive. Infinity signal does not even go from one side of our house to the other. Unable to send e-mails since installation (can receive).
I work from home often, but broadband keeps cutting out half way through quote, so have to keep starting again.
Installing engineer was extremely rude to us and our neighbours, called them a four letter word. Made complaint but this was not followed up.
- Location
-
- Location
- Uttoxeter
- Reviewing
- BT
- Date
- 2018-02-09
- Comments
-
I put one star because I couldn't choose none. Absolute rubbish. Don't do what they say, don't deliver. In a new build, still no land line since September (5 months now) and no Internet since December (2 months) and we are still paying... A few engineers came to fix the broadband and connected us to the network of our neighbours to finally remove the connection as not set-up correctly. Still awaiting for some update, they cannot be bothered to tell us what is going on. Simply the worst customer service I have ever seen. I couldn't care less that they understand how frustrated it may be to spend hours on the phone to simply get an update. Stay away!!!!!!
- Location
-
- Location
- Tarvin Cheshire
- Reviewing
- BT
- Date
- 2009-11-19
- Comments
-
Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
- Location
-
- Location
- St. Ives
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
BT package is Infinity 2 Unlimited and (calls £7.50 a month) Since starting this package on 8th January broadband has been around 12 times today 3rd Feb. The broad when working is down to a download speed of 0.03 Mb/s which is worse than the old dial up and you can't use it. Avoid BT like the plague.
- Location
-
- Location
- norfolk
- Reviewing
- BT
- Date
- 2015-05-23
- Comments
-
I have never come across a worse utility company in my life!!! Lies, incompetence, total disregard by staff who care not a jot for you as a customer but, only for themselves and BT. Im self employed and have lost thousands of pounds in lost work since telling them about a house move in january. Eight failed attempts to connect my land line, my computer goes down every time i now use my t/phone and nearly £1,000 taken from my bank account after already speaking with billing and getting an assurance from them that I actually owed ZILCH, I have since stopped paying by direct debit. If you have serious complaints, and I have only scratched the service here, they will lead you down the garden path, hoping you will eventually give up. Go straight to the ombudsman and tell all your friends to never use such a deceitful, inept, CON-firm
- Location
-
- Location
- Slough
- Reviewing
- BT
- Date
- 2018-12-03
- Comments
-
They are FULL OF ****.
Besides the fact that they actually have speed drops constantly, their internet crashes on a weekly basis, super expensive and ling their asses off.
On their superfiber page they lie about Virgin Media which was the best and fastest internet provider in UK for a long time and they will be the best stil.
- Location
-
- Location
- Hove
- Reviewing
- BT
- Date
- 2016-06-29
- Comments
-
I moved to a house that had been already using BT for a couple of months. The service got broken 2 weeks ago. We have contacted BT several time and every time they gave us different reason and different expected date to fix the issue. It has been two weeks now with no explanation from them. It is irritating and i would never every recommend BT for someone else.
- Location
-
- Location
- Birmingham
- Reviewing
- BT
- Date
- 2021-09-09
- Comments
-
Waste of time you don’t get any where near the speeds you pay for. The customer service is awful put simply don’t bother
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-10-11
- Comments
-
This company is such a flaming pile of rubbish that I do not even know where to start. We ordered our broadband 5/9/2017 and today a month later nothing has happened. An engineer came by to set up our phone line which doesn't work and has at no point worked. He told us they would be back to set up the broadband and never contacted us again. We have spent over £50 on phone calls trying to reach BT's impenetrable "customer service" 3 times a week for the past month trying to chase down our order to see if any developments are taking place. We have been redirected countless times and told that we would receive a phone call from their offline specialist team over and over again (countless times). We have received one phone call from the offline teams which came two weeks after we initially noticed that something is not right. The offline team couldn't help us at all and made us wait over 7 business days for their follow up phone call only to be told that "our phone line is already working" and that they cannot find our address on their database to organize the broadband over. There seems to be no consistency in their company-wide customer service as every time we called confused wondering where our broadband is, no one had any idea what was going on with our case, forcing us, the customer, to explain our situation to countless customer service agents over and over again. This company had the audacity to shamelessly take 7 business days "to get back to us" every time we called to make an inquiry on our order, and insisted time after time that our totally functionless and mute phone line is working, even after we BOUGHT A PHONE specifically for testing our phone line. This company COULD'VE been honest with us from the beginning and told us they cannot deliver us services as our address doesnt exist in their database. BUT NO. This company COULD HAVE some sort of basic "high priority" policy for customers that have had their unresolved case dragged out for weeks in order to speed up the process. BUT NO. This company COULD add details of progression in their customer service systems so that when we call, our server could easily check the developments of our order on their on systems. However, this utterly disfunctional and unacceptably disrespectful scam that BT calls a "company" has failed to do any of the above, or anything else for that matter to assist us. Even on our final phone call to them which cost us £8, the customer service agent had nothing else to say besides "why didn't you use a phone box to call us to avoid spending so much money?" We have finally cancelled our order and are absolutely mortified over being totally scammed and had our time and money wasted for an entire month. Now we are eagerly awaiting our refund which will hopefully arrive in "5-10 business days".....
- Location
-
- Location
- Essex
- Reviewing
- BT
- Date
- 2017-11-27
- Comments
-
NEVER JOIN BT!!!
0 Star Service!
I have been with BT for a few years now and the WiFi always worked fine until about a year ago.. the WiFi started being really slow but took no notice of it until 2 months ago when I had to reset my hub every day for it to work. In the past 2 months I have been on the phone to BT about 30 times.
They have run checks on the hub over the phone, said they’ve fixed it from there end. It then worked for about 2 days and completely stopped working again.
Then called again, they decided to send us a new cable because apparently that would help the problem, did not help the problem at all.
Then of course, call AGAIN.. They finally sent an engineer out, they gave us a new hub but said there is a problem with the line outside and that another engineer will come out to fix that later on the same day... Guess what, no engineer turned up.
I called BT again, they re-arranged another engineer to come the following day... no one turned up
Phoned yet again, they said an engineer is coming ‘tomorrow’ the engineer finally turned up to ‘fix the outside line’. The WiFi didn’t work until 2 days after, I had so much hope thinking the problem would be fixed. After all of this our WiFi worked fine for 3 days, on the 4th day it was back down again.
Whenever I’ve been on the phone to people they’re useless, they don’t even offer a discount on your bill considering your paying each month and revieving NO WIFI at all!!!
They are a joke and they don’t take you seriously at all!!
- Location
-
- Location
- West Sussex
- Reviewing
- BT
- Date
- 2018-03-19
- Comments
-
DO NOT USE BT!!! - If you even consider using their service, DON'T!!!! Please - if you are looking at broadband and are reading this, take it from my first hand personal experience that these criminals want your money and nothing more!! I had signed a contract with BT and it took them 3 months.... 3 MONTHS to actually get the internet to work, this involved calls nearly everyday of which the representative on each occasion had no idea that I had called the day before and made me go through the same steps every time to check my broadband was working then said "call tomorrow and see if it repairs the issue". They made me do this for weeks! Then said they had sent out hardware which they hadn't as each time I called, the representative then told me that nothing had been sent and they themselves would send out the hardware... that took 3 attempts. Had I have wasted as much of their time as they had of mine I am sure they would charge me for that too!!
THEN - when I complained they offered me a £10 compensation... £10.... 10 measly pounds after which by this point the contract had cost me nearly £150... for no internet!! That is like robbing a guy and not going to court for it!! Then when I ask to leave they want me to pay the full contract. which is 2 years long! Needless to say, they can't get their act together, they are absolute CRIMINALS!!!!
I sincerely hope that NOBODY even thinks of using this service, it is slow, expensive and the hardware they provide you with would be better off being used as a frisbee. ABSOLUTE UTTER RUBBISH!!!
- Location
-
- Location
- Looe
- Reviewing
- BT
- Date
- 2018-03-23
- Comments
-
Shocking service, took five weeks to install broadband. Failed installation 4 times, cancelled same day twice, always try to blame others. Management unempowered to resolve customer issues of their making. Regret using.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2011-07-29
- Comments
-
bt broadband infinity ???
it takes an infinity to get online and then takes an infinity to open a webpage, my average speed 0.2meg and im lucky if it stays connected for more than 15 min at a time, bts excuse the wire from the cabinet to my house is too old and in poor condition, they will replace it if i pay.
- Location
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