115 Customer Reviews over 3 pages
-
- Location
- brighton
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2023-02-17
- Comments
-
TERRIBLE!! Do not buy. Not only is the connection slow, its not even full bars. Thats bad in itself but the worth part of this all has to be 100% be that IT LOGS YOU OUT FREQUENTLY. At random times it will just turn off and you have to go into your settings and log in ALL OVER AGAIN. I bought for a day and within the first two hours i had already logged in 10 different times because it kept going off! Avoid at all costs.
- Location
-
- Location
- Cambridge
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-07-07
- Comments
-
The service is tuned off for long time for several times a day. Highly not recommended.
- Location
-
- Location
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-20
- Comments
-
Totally a waste of money bt are a rip off as they always have been won't be getting any of my cash anymore I can watch a film on my phone but won't let me play my online game.
- Location
-
- Location
- Ardglass
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-16
- Comments
-
Waste of money. Signal is strong enough to sign up. Sign-up impressive. Very responsive. Since then. Max 2 mins. Low powered signal. Signed up for 1 month based on the speed of the marketing page. Won't do it again.
- Location
-
- Location
- Maidenhead / Slough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-09
- Comments
-
Total dog ****. Their BT Fon setup is ridiculous. 21st century, you clowns. 56k modem speeds are not acceptable under ANY circumstances. You are a joke of a company.
- Location
-
- Location
- Glasgow
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-03-25
- Comments
-
Keeps dropping off, costs 40£ and I need to relogin after 30 seconds of internet, sometimes it’s not connecting for a whole day, keeps dropping off when turning phone screen off, very frustrating, very very very expensive for what it deliveres, do not buy this!
- Location
-
- Location
- Kimpton, Herts
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-10-31
- Comments
-
Hello All,
Should be NO STARS on the whole drop down of ratings
Seriously, this has got to be the worst internet service I have ever come across. I´ll go as far as to say it was woeful. I regrettably paid for a month's service as I live outside of the UK and needed a stable service. So bad that on their website I thought I would lodge a complaint via the ombudsman and whilst trying to connect it tilted and failed as I had tried on numerous occasions to follow their trouble shooting remedies, to no avail.
I thought BT of all providers was going to up there as they are most certainly not cheap (as in you pay for what you get).
Every time you, or any one of us three, namely my wife and brother tried to use the service, we had to repeatedly log on and within a short time we lost service. you literally had to stand stationary in the house, service was lost immediately you left the house.
I could not use the service at ANYTIME on a trip from London to Exeter not even at Luton airport upon departure.
Consumption of service on the occasions that I was able to view it was, negligible.
Rounding up, this BT service failed me, the customer.
This was an expensive service so poor value for money.
This BT service, on this occasion was not fit for purpose. and I would not recommend to another.
Shocking when you can´t even lodge a complaint via their ombudsmen link, obviously, I´ve had to use another provider in order to lodge a complaint but at the material time it was not possible.
I hope this feedback proves useful to others, thanks for reading.
- Location
-
- Location
- Cornwall
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-03-03
- Comments
-
Absolutely rubbish. I have full signal thanks to a long range antenna. My computer connects without issue (generally) but I am still unable to connect. For what ever reason it is only usuabkr about 33% of the time. Don't waste your money on it!
- Location
-
- Location
- Bath
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-10-04
- Comments
-
Dreadful! Absolute waste of money. I would have preferred to put no stars as my rating. Only able to access the internet for very short periods of time before loosing the connection. I wish I had read these reviews before buying 30 days of nothing
- Location
-
- Location
- Birmingham
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-21
- Comments
-
Bought a 24 access because I am visiting a relative who does not have wifi. Wifi was great at times, and then suddenly dropped out for no reason.
- Location
-
- Location
- 275 Ashley road Poole
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-12-17
- Comments
-
Very very poor customer service and rude staff I was asked to transfer me to talk to manager but unfortunately the manager was a lot worse then stuff
- Location
-
- Location
- Brandon
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-06-26
- Comments
-
Maybe works half the time. Won't stay connected for very long. I would hope to pay for a full month of the internet with the price it was that it would be decent speed and reliability that's a lie. I feel scammed out of my money. Don't purchase unless absolutely necessary and maybe then look for other ways to get internet.
- Location
-
- Location
- Visiting from New York
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-24
- Comments
-
Every time I visit the UK I try to sign up with the dreadful BT Fon. It feels like a complete con. The only time it works is when they take your money. From that point on it’s a complete disaster. Whether you sign up for 5 days or 30 days, it just doesn’t work. And why isn’t there 24/7 support? DO NOT USE BT FON. IT IS AWFUL.
- Location
-
- Location
- Birmingham
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-12-14
- Comments
-
Okay so, before moving to Birmingham, BT was alright. Could watch videos, movies and even play games. We had the fast package and it was working fine. After we moved to Birmingham the internet went to hell, first of all, they don't have fast broadband where we live and had made no effort to get it here or at least give us a much cheaper alternative. Second of all, if my husband and I use our laptops to watch videos on youtube, the internet will just go to hell. We can't load videos even in 144p, if a third person is connected then that's it, you an say bye bye to internet.... It's also really stupid that they keep sending mails and put billboards up with how amazing the speed is and all that b.s, when it's actually absolutely false advertisement
- Location
-
- Location
- bracknell
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-11-21
- Comments
-
i have 12month contract and there is a weak or none connection. i got this reply: We do not recommend that customers set up BT Wi-fi subscription accounts for use at home. If you are in a residential area, you are connecting to a BT Wi-fi-with-Fon hotspot, each is provided by a BT Broadband customer who has agreed to broaddcast the BT Wi-fi signal from their router. This service is not designed as a replacement/alternative to a home broadband service.These are residential hotspots, each is provided by a BT Broadband customer who has agreed to broadcast the BT Wi-fi wireless network from their home hub. These hotspots are managed by the owner of the hub distributing them. As the customer's broadband connection may be busy or they may even switch off their home hub, we cannot guarantee these networks will always be on or working correctly and would recommend that you try at an alternative location. Sadly there is nothing you can do to improve the service yourself or for us to bring the signal back.
A BT Wi-fi subscription account is a mobile product for use at premium BT Wi-fi hotspots where we manage the service. BT Wi-fi premium hotspots can be located within establishments such as Starbucks, Hilton hotels, , Ikea and so on. To locate your nearest BT Wi-fi premium hotspot you can use our hotspot finder feature on www.btwifi.com/find.
If you need a reliable service at home, we would always recommend fixed line broadband. If you are interested in BT broadband, please contact our sales department on 0800 800 150 (Mon-Fri 08.00-21.00, Sat 08.00-20.00, Sun 09.00-18:00)."
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-11-04
- Comments
-
Absolute rubbish, how they get away with charging any money is beyond me...and the whole BT thing, what a joke...but they do kind of represent British (useless)
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-15
- Comments
-
Internet keep disconecting all the time. Worst internet ever
- Location
-
- Location
- Yorkshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-16
- Comments
-
Absolutely awful. If multiple people are using it expect terrible speeds and connection and on top of that the wifi will usually die a few times each day leaving you to have to reset it manually and having to wait a few minutes till it reboots. I honestly think I have used my phone's data more than I have used the actual wifi.
- Location
-
- Location
- W4 5DR
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-11
- Comments
-
I can not recommended BT. It is actually one big mistake. Signal cuts off every day. No signal available for 3-4 hours a day guaranteed.
- Location
-
- Location
- Cornwall
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-12-30
- Comments
-
First and last time. What a rip off. Slow, regularly losing connection causing me to lose work, streaming anything was impossible, and £18 for the privilege. My free WiFi on the MegaBus coming down here beats this service hands down.
- Location
-
- Location
- North London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-21
- Comments
-
so disappointed. Constantly cuts off. It cant remember your log on details and there are chunks of time when you cant connect at all. You call BT and they say 'its not us' even though they present it as part of their offer when you purchase. It's called BT-with-FON after all. No help or call number on the user interface. Have paid a fortune for 5 x 1 days and spent half the time writing in my password because it costantly cuts off. You cant even use it listen to the radio without dropping off the air. This is a poor advertisement for BT for anyone considering signing up for a longer contract.
- Location
-
- Location
- Sheffield
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-09-20
- Comments
-
Well where do I begin! This broadband can only be described by the word tragic. It is as if the router has cling film around it as there is no signal 99% of the time. This is the worst wifi I have ever come across. The customer service team act like morons and treat you as if you have no clue and are stupid! A shambolic service for a premium price!
- Location
-
- Location
- Birmingham
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-12-23
- Comments
-
Utterly awful. I am being constantly logged out and having to log back in again. Waste of time and money. AVOID AT ALL COSTS
- Location
-
- Location
- Wembley
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-01-24
- Comments
-
Terrible Customer service
You can Only add One service at a time
- Location
-
- Location
- manchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-10-06
- Comments
-
just bought 5 days....wish i hadn,t soooo ssllooowww...i,d rather watch paint dry...i can,t use this ,,,,determined to get my money back after only 20 minutes ..DO NOT WASTE YOUR MONEY ON B,T.
- Location
-
- Location
- Loughborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-14
- Comments
-
Worst internet service. Totally rubbish, signal keeps dropping a real pain. Don't waste your money with this stupid company. Smash my phone into the wall with anger!
- Location
-
- Location
- Richmond
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-11-17
- Comments
-
Deplorable service! Disgusting wi-fi! Waste of money! The management of the company is so bad that employees don't know what they are doing. By mistake, they turned off the Internet at our home without warning, and they have not been able to connect for the second day. I bought Wi-Fi on Demand because I have to work from home - a waste of money. Every half hour, you need to re-login; the speed is very plodding. We have the same problems with business! For ten months, no one from the company, even the top management, could figure out the connection errors made by their own employees! Every day starts with calls to BT. Avoid this company!!!
- Location
-
- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Worst internet service ever. It’s been 4 days that I cannot connect to the wifi. You guys take money monthly without any hesitation but you don’t provide satisfactory service. Very high price comparing to your service. Awful internet till date. WORST internet ever.
- Location
-
- Location
- Glossop
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-07
- Comments
-
If I could give zero stars I would - horrendous service, awful signal reliability, condescending and unhelpful staff, avoid at all costs!
- Location
-
- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Reviewing Date Ratings
Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).
To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.
- Location
-
- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
- Location
-
- Location
- Bicester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-07-05
- Comments
-
I bought 5 days as we were on holiday near Buxton in the Peak District. A hotspot came up and I thought it would be a good idea to save using my phone and incurring extra charges. What a mistake. A total waste of £20. Absolutely useless.
- Location
-
- Location
- Tynemouth
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-27
- Comments
-
Complete and absolute rubbish. No customer service, and I mean no customer service at all. Ever. Its difficult to connect, it shuts off unexpectedly, its slow (3.5mbps download) and will only work in one room in my home. AVOID AVOID AVOID.
- Location
-
- Location
- Cheddar
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-25
- Comments
-
Without a doubt the worst WiFi I have ever had the displeasure of using. BT is absolutely useless and I highly recommend you look else where unless you want to be extorted for all your money and get absolutely nothing in return. The router constantly crashes, there’s always problems with it. For no reason it just turns itself off and starts flashing red. I have racked up a serious bill using mobile data because BT is so terrible. STAY AWAY
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-22
- Comments
-
Apalling. Total waste of lots of money for a disgrace of a signal and speed. Everything good for the first day and then once you pay for longer term it goes to hell. Customer service is just as bad if not worse. Save yourself money and energy and stay away. Anything else will be better.
- Location
-
- Location
- Bradford
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-03-17
- Comments
-
Absolutely terrible.
After taking £39 this set up can't keep me online for more than 5 minutes without knocking me off.
I'm sure there will be no refund available. Just don't waste your money with this scam
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-27
- Comments
-
Internet connection keeps dropping
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-04
- Comments
-
Terrible. Constantly cut off, staff very unhelpful. Felt as though there was never any progress
- Location
-
- Location
- ipswich
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-06-30
- Comments
-
Ignore the one star for Each. I Would of put at least negative 5 stars if it was an option. Bt-fon is an actual joke 1.5mbps then grinds to 28kbps after 2-3 minutes aha. Even with EVERY single device disconnected on a 150mbps connection. They are beyond a joke customer service was a disgrace barely even spoke English. (Repeating small words, followed up by a do you understand what we are going to do at the end of every other sentence) Then proceeds to accidentally disconnect my internet for the next hour... There only solution to the bt-fon was to enter the WPA-2 key to connect to my personal side of the router and use it as the router owner as usual -.- Imagine if i was a FON only customer..
Funny thing is i only called them originally to see why my fibre has been shutting off every 2 hours for 10-15 seconds since ever since I've had it (isn't the router) which forces me to drop what i'm doing and run to reset 2/3 of my servers network cards. At this point I've moved back onto my old mobile network and am now using it for WIFI "All-In-One-35 - Three" & has been at least 120X more reliable than my BT hub and its completely portable....
Avoid this lying, failing, sham of a company at all costs i literally hope they run themselves into the ground.
Insisting on a full years refund Monday morning.
I've literally never lost so many IQ points in one day.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-18
- Comments
-
Just awful! Bought the 30 day package for £39 and haven’t had a day yet we’re I haven’t been cut off or unable to connect. It even managed to cut me off half way through this review as if it knew what I was writing. Don’t waste your money on this truly awful product.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).