225 Customer Reviews over 6 pages
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2023-10-10
- Comments
-
Once the install started top marks
- Location
-
- Location
- Barnstaple
- Reviewing
- Airband
- Date
- 2022-02-10
- Comments
-
Were with BT for years.. but if it rained the broadband was lost.. Airband has fixed that. Customer service has been excellent..any queries answered swiftly.my only gripe is that speed seems slower than before.. but fractionally
- Location
-
- Location
- Hosker
- Reviewing
- Airband
- Date
- 2023-09-29
- Comments
-
I have been waiting a long time to get fibre and I now finally have it. The engineer who came was brilliant listened to me and provide a professional service. Customer service however still needs to be improved as I had to chase this 3 times and also escalate to get it installed! Not a great service on that side of things- but I now have it and seems pretty good.
- Location
-
- Location
- Tenbury Wells
- Reviewing
- Airband
- Date
- 2019-05-25
- Comments
-
Had a problem with only getting c6mbps instead of 20. After a few tries with solutions failed to solve the problem an engineer arrived and sorted the problem - a faulty router and we are now getting the 20mbps we had been getting before the fault. The engineer (Jake I think) was brilliant, helpful and informative.
- Location
-
- Location
- ilsington
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
once router replaced no more problems . we now have good speeds.
- Location
-
- Location
- WEMBWORTHY
- Reviewing
- Airband
- Date
- 2019-02-11
- Comments
-
well our broadband connection has been quite good really but of late we seem to be having a issue again with losing connection , but after speaking to a very nice man called Matt he has sorted the issue , long may it last thank you Matt.
- Location
-
- Location
- Woolacombe
- Reviewing
- Airband
- Date
- 2021-12-06
- Comments
-
Don’t know about broadband reliability as only just operational. Everything else very good
- Location
-
- Location
- Wales
- Reviewing
- Airband
- Date
- 2021-12-24
- Comments
-
A lot better than all the other providers in the area
- Location
-
- Location
- Barwick iddesleigh
- Reviewing
- Airband
- Date
- 2024-01-18
- Comments
-
Internet seems to be slow in the evening barely able to load a film on tv.slightest wind and internet cuts out completely.
- Location
-
- Location
- Bromyard
- Reviewing
- Airband
- Date
- 2022-03-16
- Comments
-
Broadband was fine with the old WiFi system but the new fibre system, which is more expensive, is very disappointing.
- Location
-
- Location
- Somerset
- Reviewing
- Airband
- Date
- 2023-09-30
- Comments
-
Speedy when it works... but no internet connection at all common. Disappointing.
- Location
-
- Location
- devon
- Reviewing
- Airband
- Date
- 2023-04-01
- Comments
-
during the 30 days cooling off period our internet went down for 4 days.The engineer (the same person who installed it). Fixed it within 10 mins. He was very friendly and did know what the problem was. the one complaint i have is that airband tell you in ALL there documents on line that you can get airband talk. I phoned BT to cancel my broadband and told them that airband would come for my landline that was the end of february but airband has still not applied for it as yet. I was told at one stage that airband talk was not as yet up and running! I am at the moment having to pay BT for my broadband and telephone as they do not just do telephones anymore. i was told the end of this month (MARCH) but nothing has happened as yet. Not happy paying for a service from BT that i am not using because of airband talk. I hope a resolution to this problem is resolved soon
- Location
-
- Location
- Audlem
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
-
The best and most reasonable microwave broadband provider around. Good speeds and generally reliable just wish we could e even faster like regular broadband
- Location
-
- Location
- Teignmouth
- Reviewing
- Airband
- Date
- 2021-11-23
- Comments
-
Guys on site were great, very friendly and accommodating.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2021-11-26
- Comments
-
Speed has been declining over 2 months to intermittent connection.
Have been waiting for 10 days after reporting the fault and still not resolved or any contact from the services engineer that was promised.
- Location
-
- Location
- Somerset
- Reviewing
- Airband
- Date
- 2023-12-14
- Comments
-
We have the 4G broadband, which is OK for much of the time but sometimes hangs up. The engineer who came was excellent and it has improved. We are really keen to get fibre and hope Airband can sort this out as soon as possible.
- Location
-
- Location
- Gulworthy
- Reviewing
- Airband
- Date
- 2023-10-26
- Comments
-
The engineer was very friendly and efficient. Broadband is fast and working well. ( Day 2 on fibre broadband). As an organisation Airband needs improvement. The people in the office don’t seem to know what the people on the ground are doing. From seeing the fibre being put in the ground right outside our house to being installed took about two years. Now we have it , it’s fantastic.
- Location
-
- Location
- Shfinal
- Reviewing
- Airband
- Date
- 2019-08-05
- Comments
-
Haven't had the internet installed yet, its taken 6 weeks to be told that they have made a mistake, I know everyone makes mistakes, but ive been in dire need of internet and I rang every two days to try get an update and for some reason people just didn't know what was happening. Just shocking really. I will be having the internet but something must be done.
- Location
-
- Location
- in Worcestershire
- Reviewing
- Airband
- Date
- 2021-05-14
- Comments
-
Intermittent surface and appalling customer service. Left without internet frequently for 5 working days whenever there is a disruption. Customer service and technical support team lies, fails to communicate and says things like they're monitoring the lack of internet to our house (meaning they're doing nothing.) Rubbish, wouldn't recommend if you need reliable broadband and being lied to constantly makes you angry.
- Location
-
- Location
- Halwell
- Reviewing
- Airband
- Date
- 2024-03-28
- Comments
-
Keeps buffering
- Location
-
- Location
- Oswestry Shropshire
- Reviewing
- Airband
- Date
- 2023-05-04
- Comments
-
A truly demoralising, and testing experience. Paying for the 300mbps service. Had installation on 20th April in the SY10 7PN area (Oswestry). Within 24 hours the service dropped to zero for about 5 hours, on a saturday. Calls to the service line only routed to an answerphone. I got a text eventually telling me they were aware, before text notification and service resumption early evening.
Since that date I have started to keep a log and I can report I have had 100% outage for periods of between 4 and 6 hours on no less than nine occasions, and we are today on 3rd May. Generally during daylight hours, not at night, though I have noticed outages during very small hours of an hour or two. I work from home, and when the service starts to fail, during the day, I now follow a procedure - call the callcentre to log a report; and swiftly decamp to a friends office with my laptop. The callcentre staff, when you can get to them (in the week in normal opening hours - its not a 24 hour helpline despite the sales blurb) are helpful and decent, as were the installing engineers, but the end user experience is horrendous. Trying to work from home, I am exhausted and deeply worried - I am amazed at the sheer audacity of the management and administration teams that they can do this to customers.
- Location
-
- Location
- Holsworthy Devon
- Reviewing
- Airband
- Date
- 2020-07-08
- Comments
-
Ok.... so we are by no means up and running yet. Just signed up to Airband so unable to comment on the speed or reliability. However, If the service is as good as the great help given by Jack (airband advisor) hopefully we are on to a winner! Thank you Jack for your informative professionalism and help. Looking forward to Airband as our new provider
- Location
-
- Location
- Guarlford
- Reviewing
- Airband
- Date
- 2019-08-25
- Comments
-
When finally Installed the actual installation by engineers Alwyn and Ed went very well indeed, they were excellent. Same can't be said for customer service or customer support. So far that has been as bad as BT. For example, no response to issues, no explanations to why service has dropped out etc. Good download and upload speeds as advertised. Not stable or reliable thus far. But above all very poor support, just don't bother responding. Now where have I experienced that before? I guess with Airband you get the same appalling customer service as BT but a faster internet. But on the other hand BT internet service is reliable.
- Location
-
- Location
- Ludlow
- Reviewing
- Airband
- Date
- 2020-08-27
- Comments
-
Speed is good but unreliable, although it doesn't often drop out, the speed is rarely what we've been told to expect. Customer service is alright once you make it through the telephone system, however in our experience this has taken 30 minutes of hold music on average. We have also had support tickets ignored twice, resulting in no call back from airband. This has left us very disappointed with their communication services. Installation was quick and efficient, no problems there.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2020-06-30
- Comments
-
I think that I was a bit hasty in my previous review. The service went down on a Sunday evening and was restored the next day. However, when I tried to contact support I was told that they were experiencing high call volumes and only hold if I had no internet. I was then cut off. Even emailed a director, but he has not had the courtesy to respond. This is potentially a good service and much needed here but poor responsiveness and fluctuating speeds let it down.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2020-08-17
- Comments
-
I was originally with WildWestNet, which was taken over by Airband two years or so ago (BT broadband was diabolical).
Subsequently, after a wavering start with intermittent service (which Airband put down to ageing equipment used by WWNet, of course), and a move to a new mast, speeds improved dramatically. When the system is working properly, I'm getting downloads of 40-50, uploads averaging 8, with a ping rate consistently between 50-60, all of which is great.
However, when the service is down, or not up to standard, the response from Customer Service is VERY poor - and if there's a problem over a weekend, any related calls to Airband are redirected to someone in South Africa..!!
If I had a viable alternative, I would switch to another supplier, but unfortunately, as another person has already commented, they have us over a barrel, as apart from via a copper telephone wire stretching 4 miles from the local exchange, there isn't any alternative..! To add insult to injury, they're putting the price up next year by 20%....
- Location
-
- Location
- Holsworthy
- Reviewing
- Airband
- Date
- 2021-12-17
- Comments
-
We changed to Airband to improve our internet speed. We pay the same as our family in town where they get 40+ speed but ours still is intermittent when watching films etc. Meetings on zoom can be unreliable. It’s better than we had before but still isn’t really good enough.
- Location
-
- Location
- Northern Devon (Torridge)
- Reviewing
- Airband
- Date
- 2020-06-27
- Comments
-
Was in love with Airband until they "upgraded" my service (for an extra £5 per month). Since then speed has been erratic. Availability of broadband has been fairly reliable but they have totally failed to acknowledge tracked mails or give updates on a work ticket issued followjng an issue I reported which impacted local government services (parish council). Phone contact with customer support team recently not available unless reporting a broadband outage.Communications with their customers, and thus respect for and service of their customers, totally appalling.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2023-08-07
- Comments
-
Speeds when it's working are decent enough but I'm constantly dropping out. Sometimes for a few minutes, sometimes for a day. This has happened upwards of 10 times now and we've only had it for a few months.
I work from home and it's stopping me from doing my job and in the evening it's stopping me from doing anything online.
Avoid this company at all costs, total trash.
- Location
-
- Location
- south Shropshire
- Reviewing
- Airband
- Date
- 2021-10-31
- Comments
-
Brilliant speed 200+MBS.
The problem is Airband ISP has been noted as a spam generator so we cannot use their ISP thankfully we also still have the BT copper wire so we are using that to send and receive emails. Not funny when running a number of companies in a very rural area and Airband is the only option for fibre comms.
- Location
-
- Location
- Chesterton
- Reviewing
- Airband
- Date
- 2021-11-08
- Comments
-
Great product when its working.
Customer service is a total sham when its not
- Location
-
- Location
- Tavistock
- Reviewing
- Airband
- Date
- 2020-06-19
- Comments
-
Hi
I was really excited to get Airband installed. However the back up service is dreadful. Unfortunately I am going to have to pass on this info to others.
It is easy to promise everything to get a customer to join, but it doesn't take long to loose them, espeically when help is needed and it doesn't seem to exist.
- Location
-
- Location
- Tavistock
- Reviewing
- Airband
- Date
- 2020-09-04
- Comments
-
A highly erratic first year, finally becoming more stable but past months unreliable again. Customer service was good but no longer, now mimicking BT. System has gone unreliable again supposedly 'down to an upgrade'. Ha Ha. Unable to get replies from their support team leader. Airband seem to be relying on being the only provider.
- Location
-
- Location
- Telford Shropshire
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Didn't work for over a week and still playing up even though I told you about it
- Location
-
- Location
- Didcot
- Reviewing
- Airband
- Date
- 2022-04-29
- Comments
-
Constantly struggling to connect.
Can never get hold of anyone to sort out the problem.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2022-09-30
- Comments
-
Fibre installed July 2022.
Made operation just prior to August bank holiday weekend.
Only on for 4 days.
Service resumed after further 2weeks
Lost service again after another 2 weeks.
Still waiting for reconnection after week of no service.
Service response is rubbish. Customer services don’t have a clue what is happening. Do not keep customers informed.
Fibre broadband reliability? Not yet with Airband.
Fortunately I still have their wireless conectivity operational other wise I would have had problems.
- Location
-
- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2022-11-08
- Comments
-
I was so optimistic when joining AirBand but we have found the service to be exceptionally unreliable. Weekly outages and issues with their DNS server means we just can not rely on our broadband anymore. While I think AirBand have good intentions I thinkt hey have grown to fast and are not able to reliably provide a service.
I would avoid them for at least 24 months from this review to see if they find their feet.
- Location
-
- Location
- Albrighton
- Reviewing
- Airband
- Date
- 2023-08-13
- Comments
-
Yet more drama with Airband here in Shropshire.
So this is day three of complete disconnection, with an issue in my post code and some others. Text messages arrive each morning advising that the connection should be back up by 14 Aug - tomorrow. I first knew about this on Friday by a cheery text that explained by connection would not be restored until at least Monday. Great - a whole weekend offline.
That will total four whole days of complete disconnection.
These issues aren't rare - they're fairly frequent - a quick look at my text messages from Airband shows I was disconnected:
7th Feb, '23
22nd May, '23
10th June, '23
While these outages lasted a few hours, this current one is lasting four whole days - minimum.
Living in a complete 3G/4G/5G black spot, phones don't get signal, so tethering is useless. I have today gone out and spent £200 on an outdoor router that's giving us 2 bars of 4G connectivity inside the house so we have at least some connectivity - critical for us as we run an online business and have work to do at every hour.
Moving to Sky Stream (without the dish) seems like a bad idea now. Nothiing works as everything here uses the internet - Alexa, cameras, Sky, mobile calling, the driveway gate, the front door.
Airband is our only designated (by 'Connecting Shropshire - the council-run scheme to connect all properties to super-fast internet) option. Connecting Shropshire contracted Airband to supply remote properties with high-speed internet when BT/Openreach says it's unaffordable to upgrade.
We have fibre-to-the-premises (FTTP) so it comes in via telegraph cable - not radio receivers like I imagine most customers have. Is this the problem?
The thing with Airband is - they do not have the nationwide 24/7 support operation that all other landline-based broadband providers do (from Openreach). So - if when your connection goes off over the weekend, forget getting any support. Their 'out of hours' (a ridiculous concept as connectivity is not only a 9-5, Mon-Fri requirement) line is never answered, so you are completely lost as to what's gone wrong and what's being done to fix things).
When Airband works, its great - consistent speeds as advertised. But continuity and consistency of service is more important and being cut-off for days shows the operation up for what it is - ambitious but massively overstretched, technically inadequate and not backed-up by a resilient customer care or technical operation.
The business park where by biz is based has installed Airband and while the speeds are better than BT, I wouldn't dream of moving as this current outage affects that post code too - can you imagine being without internet at your business premises - having to shut up the operation and lose money as a result? No way.
If only Airband could improve its consistency and resilience, it would be excellent. But right now, it's full of promise and well short on delivery - and that inconsistency, frustration, frequent outages and zero 'out of hours' customer care - plus the cost of having to install a backup - makes Airband a 1 out of 5 in my opinion.
Buyer be very aware! We don't have kids, but I can imagine the added turmoil of keeping them entertained during a rainy summer holiday weekend if we did!
And... if you need Airband for business, look elsewhere - as the droppy service will cause you to lose money, customers, reputation.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2022-04-12
- Comments
-
Fairly hopeless, would only use if no other alternative. Works for a while then becomes inconsistent.2 weeks in and we are getting nowhere. Only use if there is no other option!
- Location
-
- Location
- West Devon
- Reviewing
- Airband
- Date
- 2024-03-03
- Comments
-
Airband were fine on installation and are reasonably reliable BUT the minute anything goes wrong, they're hopeless. It always takes days to resolve and the communication is virtually non-existent.
Lightning took out the airband mast serving my area at about 0300 on Friday - fair enough, that happens. However, over 2 days later and it's still not fixed and there is virtually no communication - what communication there is simply says "unfortunately there has been a delay resolving the issue". This service is only used by people with no alternative and, by definition, that means no mobile signal and probably no landline since that costs a fortune if it can only work as a phone line backup. The airband website says a fault was identified Saturday afternoon - that took nearly 2 days to find. What!? nearly 2 days to find and now at least another day to fix. The reality is airband know they have their customers over a barrel so they don't provide enough support resources and at weekends, it is particularly poor.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.