225 Customer Reviews over 6 pages
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- Location
- Charlton Hill
- Reviewing
- Airband
- Date
- 2020-01-30
- Comments
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We are in a difficult to connect location due to surrounding trees and hills, so it took a lot of careful work for the installation team to get a good signal. Glad to say they didn't give up and came back with an even bigger cherry picker to get the height needed. All working well now thanks to Ed, Dave and Gregg.
- Location
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- Location
- Telford
- Reviewing
- Airband
- Date
- 2019-07-09
- Comments
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Excellent service. Broadband was easily set up and installed. Jaco was very helpful and went through everything we needed to know. Many thanks
- Location
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- Location
- Towyn
- Reviewing
- Airband
- Date
- 2023-10-12
- Comments
-
Great service provider.
- Location
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- Location
- Welshpool
- Reviewing
- Airband
- Date
- 2020-02-19
- Comments
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After years of slow (1 Mb average) broadband speed and even worse customer service from BT I have recently had Airband installed and albeit very early days so far I am delighted. The service I had from the installers(Nathan and Ed )was nothing short of first class.Nothing was too much trouble and with me not being particularly computer savvy they were so patient and took time to explain everything in detail. Its too early to mark reliability but very pleased with everything else.
- Location
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- Location
- Ludlow
- Reviewing
- Airband
- Date
- 2021-02-11
- Comments
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Excellent service. Very adequate alternative to FTTC after BT bypassed our area for fibre rollout. Easily achieves the promised 40/10 speeds and reasonable latency. Occasional drop-outs but otherwise an excellent service. Very quick and painless install. Helpful installers. Good customer services and billing teams. Highly Recommended. Sign up in confidence!
- Location
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- Location
- Very rural Devon
- Reviewing
- Airband
- Date
- 2022-02-10
- Comments
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Very happy ... seamless process to install and stable fast service! Can't ask for more.
- Location
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- Location
- Woolsery
- Reviewing
- Airband
- Date
- 2023-10-01
- Comments
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Had fibre fitted a week ago all all working Good, I'm getting just under 600mb through ether cable
- Location
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- Location
- Greete, Ludlow
- Reviewing
- Airband
- Date
- 2021-12-13
- Comments
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I applied for the government GIGABIT BROADBAND grant for rural broadband. The deal is anything over £1,500 has to be met by the applicant. In my case the excess was approx £40,000 +VAT delivery 18 months. Airband turned up in the neighborhood. £29.98 a month no installation fees and better reliability than Openreach. Good service 35-40Mbps download 10Mbps upload. Been with them for over a year. UK support by knowledgeable folk whose first language is English. And, I ditched the land line and use VOIP for 2 phone lines. The plan I use is 1 penny/min outgoing call charge free incoming calls. Plus Hi-Fi telephone calls. Its win-win. No wonder those little dishes are popping up around me.
- Location
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- Location
- Welland
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
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Excellent service, comms, reliability and speed for their FTTP product. Support is from South Africa it appears but very responsive and competent.
- Location
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- Location
- Greete
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
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All English speaking based in the UK. They know what they are talking about.
- Location
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- Location
- Craven Arms
- Reviewing
- Airband
- Date
- 2021-12-25
- Comments
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No problems, except recent exceptional gales did cause a loss of connection for most off the day.
- Location
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- Location
- Arley
- Reviewing
- Airband
- Date
- 2019-12-08
- Comments
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Has been installed for 6 weeks and very pleased so far.
Consistently get 40+ mbps at all hours.
Big improvement on previous.
- Location
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- Location
- Cheshire
- Reviewing
- Airband
- Date
- 2023-10-16
- Comments
-
Admin a bit sketchy at times, but once the installation was scheduled, the engineer was competent and experienced and one of the most efficient I have have seen.
- Location
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- Location
- Cheshire
- Reviewing
- Airband
- Date
- 2023-12-11
- Comments
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2 Airband engineers Reese and Richard arrived on time very Efficient, knowledgeable and patient set took around 90 mins , I went from 3 mbps to over 400 the speed has stabilised at around 200 but it’s been reliable to date I ordered 2 routers as I’m in a old house with thick walls glad I did as I’m not sure one router would cope for me Airband and the whole process has been fantastic so thank you Airband
- Location
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- Location
- Woodsend, Ledbury
- Reviewing
- Airband
- Date
- 2022-02-09
- Comments
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We still have some trouble with not being able to always get our recordings on our televisions or being able to pause and rewind.
I would also like to know how to give my router another code as the one that was given us is too simple.
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2019-11-06
- Comments
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Ben installed out equipment on Monday last, was efficient and courteous. From EE's average of 1.76Mbs, Ben got us to 40+Mbs on test. So far so good, and no freezing and buffering experienced on 'on-demand'TV which previously has been a nightmare.
Cannot comment on customer service as yet, nor reliability (early days), but looks good.
- Location
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- Location
- Goostrey, Crewe
- Reviewing
- Airband
- Date
- 2023-09-26
- Comments
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Impressed so far. Customer service and installation was first class and we are getting the contacted speed. Not seen a big difference in the usage experience now that we have 5x the download speed but maybe that's more to do with using WiFi and what we use the connection for.
- Location
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- Location
- North Devon
- Reviewing
- Airband
- Date
- 2020-06-17
- Comments
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Had the service installed yesterday. The engineer did a good job, and the service is now up and running and we are getting between 25 and 40Mbs. We were getting around 5-8Mbs with standard broadband.
I had a couple of questions and the team answered quite quickly, so overall a good start.
- Location
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- Location
- Welshampton
- Reviewing
- Airband
- Date
- 2023-10-26
- Comments
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Engineer was very helpful.
- Location
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- Location
- Salop
- Reviewing
- Airband
- Date
- 2023-09-29
- Comments
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Good customer service and engineers who are willing to go the extra mile to get you back up and running when your broadband fails
Speeds are mainly constant 40Mb down with 10 Upload
- Location
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- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-12-19
- Comments
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SOO much better than BT
We moved to Airband fibre as soon as it became available after years of poor Broadband service and reliability from BT
Airband fibre has been mostly very good but with a few network issues - hopefully just teething problems.
However, when you do have problems, their service is excellent - you can quickly talk to a local person who can fix things whereas with BT you end up waiting hours to talk to a call centre in India who do nothing… !
- Location
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- Location
- Exeter
- Reviewing
- Airband
- Date
- 2023-11-01
- Comments
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Since using Airband for our internet we regularly get good service, a recent outage was dealt with quickly.
- Location
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- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
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Very impressed with Airband. They were very accommodating and were able to tailor the Internet package for my needs. Installation was quick and professional, really friendly staff. Speeds are 4 times quicker than my previous supplier and the WiFi signal range is better.
- Location
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- Location
- Buckfastleigh
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
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Occasional interruptions otherwise excellent
- Location
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- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2021-09-11
- Comments
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After getting abysmal speeds from BT and no chance of anything improving, I was delighted to find Airband had installed a mast near me. They came out and fitted everything super quick so very happy with the service. Get an email if they are doing any work in the area so I know when my connection may be disrupted. Occasionally there are days when the connection isn't the best but overall I am very pleased with the service.
- Location
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- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2021-11-23
- Comments
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Airband have just done some updating at their site that provides me with a line of site supply to a dish on my chimney. For rural broadband the connection is exceptionally fast peaking today after maintenance with an upload speed of 42.35 Mbps and an upload of 10.76 Mbps. To the uninitiated that is a really good speed which means no buffering, faster uploads and you can run programs/ games that require a high speed to work. Great service at an affordable price.
- Location
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- Location
- Without air and we’d be stuffed
- Reviewing
- Airband
- Date
- 2023-02-11
- Comments
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BT stuffed us and didn’t bother to bring broadband to us. Thank goodness airband finally agreed to supply to us. Ok there’s the odd time it doesn’t work but we rely on it for wi fi mobile and Sky Glass. If you live in the middle nowhere then beggars can’t be choosers. Thanks airband.
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2022-06-07
- Comments
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Shambolic customer support. Been without internet for 15 days. Have phoned 5 times, emailed, had no call backs or replies. Problem is a faulty router, but they still haven't dispatched it to the courier. How difficult is this?
- Location
-
- Location
- paignton
- Reviewing
- Airband
- Date
- 2023-09-28
- Comments
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only just been fitted but so far seems very good and all your staff were excellent
- Location
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- Location
- Smith
- Reviewing
- Airband
- Date
- 2018-05-02
- Comments
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After being with BT on lousy speeds of 1.2 Mbps i moved to Airband 7 months ago and WOW my speeds are just amazing 26mbps download in a rural area of Worcestershire. This is just amazing.
Staff are excellent always a pleasure to talk to especially the customer services team. Keep up the good work guys.
- Location
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- Location
- Winkleigh Dervon
- Reviewing
- Airband
- Date
- 2021-11-26
- Comments
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Friendly and helpful service is let down only by reduced bandwidth which is more often around 30mbps (and at times even less) rather than the 40mbps advertised. Quite expensive but is reliable overall.
- Location
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- Location
- Worcester
- Reviewing
- Airband
- Date
- 2023-10-17
- Comments
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We have been customers of Airband for many years now. Their staff and service have been 5 star throughout. We have no complaints about the speed or reliability either, just the occasional bad storm has caused us to be without internet for a short while!
- Location
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- Location
- Trefeglwys
- Reviewing
- Airband
- Date
- 2023-10-17
- Comments
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Broadband is quite variable but this is due to the area the caravan is sited
- Location
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- Location
- Tarrington
- Reviewing
- Airband
- Date
- 2018-05-16
- Comments
-
Had Bt 1.2M !!! now have 31M. :)
- Location
-
- Location
- Upton Upon Severn
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
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A bit slow to get the appointment sorted out but following a call from me they got it sorted out very quickly. The guys who installed the kit were very good and work through a few of the issues they encountered during the install and got it sorted. We pulled the cable into a corner of the house on advice that we could use a second router that was “in the back of the van” to ensure that we had the whole house covered. Well there was no second router so I currently don’t have the coverage I wanted so will need to sort that out, so bear that in mind when you do the installation of the access point because that is permanent! That is the only real negative point of the experience so far, the speeds look great and the Linksys router has good capacity for lots of devices. Overall a good start with one issue to sort out but definitely recommended.
- Location
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- Location
- North devon
- Reviewing
- Airband
- Date
- 2020-04-01
- Comments
-
A very reliable service provider for this rural community. Really impressed that they have removed caps on data in this difficult time of the virus. We are all using the Internet much more at this time to keep in touch with family and friends, great relief to know we shall not run out of data. Had Airband for nearly 2 yrs now and very satisfied with service and any contact we have with them is always speedily rectified.
- Location
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- Location
- Claverley
- Reviewing
- Airband
- Date
- 2019-08-28
- Comments
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Fantastic install by Jaco he took care and talked us through everything he was doing, very pleased however the customer service side of this company let's it down we have to make several phone calls and nobody really knows what's going on and not very enthusiastic to help. Hope if I have a problem with my broadband they are better, fingers crossed.
- Location
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- Location
- Hidden Valley Caravan Park
- Reviewing
- Airband
- Date
- 2023-09-26
- Comments
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I have had no problems with Airband, When I have had to phone them will a broadband issue they have always been very helpful and polite.
I am very happy with their service.
- Location
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- Location
- West Devon
- Reviewing
- Airband
- Date
- 2023-09-26
- Comments
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Strange how a communications company is so bad at communicating... The engineers are fantastic, knowledgeable and very helpful. The office system is poor, no information about dates for instal or even whether it was possible to connect us. Despite chasing information by phone and a promised call back - nothing. Then an engineer turns up one day to run cables and install. Still heard nothing about our VOIP but the engineer reckons an adaptor will arrive in the post someday soon. Great router, great connection, very poor communication.
- Location
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- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2023-06-14
- Comments
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Superb service couple of hicups first thing but resovlded and compensated would definitely recommend
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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