162 Customer Reviews over 5 pages
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- Location
- Cardiff
- Reviewing
- XLN Telecom
- Date
- 2019-09-10
- Comments
-
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
- Location
-
- Location
- N.I.
- Reviewing
- XLN Telecom
- Date
- 2019-09-03
- Comments
-
Charged me £100 plus a month, and yes i will email you bills to prove, after verbal agreement on their recorded phone system that it would be £40 to £50, when 2 year contract was up they did not release my line but disabled it. Would not discuss in writing, as their tactics were devious, and since Tony Fitzpatrick departed the company , XLN have become the most disgusting telecoms company I could imagine. I recommend you stay clear I give them 0 out of 10 ! I was with them since 2002, so they have lost a long term customer.
- Location
-
- Location
- Bath
- Reviewing
- XLN Telecom
- Date
- 2019-08-10
- Comments
-
Don't try to leave XLN. They will fleece you. If I had know this before I signed up I would have stayed with TalkTalk.
They use Openreach's infrastructure so they actual service is the same as other service providers, but they will increase the price without warning, and explain it away when you complain, until you are paying well over twice what you started paying, and then when you try to leave, they want all the remaining monthly payments plus a huge termination fee.
- Location
-
- Location
- Devey
- Reviewing
- XLN Telecom
- Date
- 2019-08-09
- Comments
-
Week 4 with little to no broadband after week 3
I thought they intended to resolve my broadband being down.
They did talk the talk but definitely haven't walked the walk !
before you get sucked in to the cost just consider how reliable are you on your broadband?
I had always believed you get what you pay for sadly they've proven me right. I saved £20 a month on service but the cost of having no service for what will be 5 weeks shortly is horrific . "they should have a government health warning on the website" This company could destroy your business!
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2019-08-05
- Comments
-
I have been in a business contract with them for past 2 years, and cant regret it more. They have revised the contractual prices multiple times in my 2 year contract period. The cost which was supposed to be 46.95£ in my final year of contract has gone upto 58.99£. Most of the comparison websites have even removed it from their search list because of their non reliable price structure. You wont find them on make it cheaper or u switch. Please don't sign up with them.
- Location
-
- Location
- Forfar
- Reviewing
- XLN Telecom
- Date
- 2019-06-06
- Comments
-
VERY BAD EXPERIENCE AS A NEW CUSTOMER
I was cold called by XLN and very professionally sold a new broadband deal stating we would have seemless switchover from our old provider BT to XLN for 30% cheaper and enhanced Fibre connection and promising an overall better service...... We thought it would be stupid not to change contract and take them on based upon their rating also .... I was told it would take 2 weeks and true to their word we went live.....well our phones did.....THATS ALL ..... Broadband router said it was connected but we had no WIFI or Internet. Credit Card machines now didnt work and both Tills not on the network which we rely upon for remote monitoring of our business....... Our Office PC wouldnt connect ..... Allot these things were discussed during the cold call sell......I expressed my concerns asking many questions stating this had to be a seemless transition due to us running a business 7 days a week for 15 hrs a day. I was effectivly 100% guaranteed our transition would be issue free..... Having encountered the issues when we plugged in our router we called XLN who did go online to try to get us configured or optimised as they say and were told it would take 24 hrs to be optimised ...... It didnt work and following day we were forced into calling them back for further support ..... over the network they logged into our router to check but we were left with no service and told to plug our old router back in from original provider and a new router would be sent to us..... new router received after a few days and same issues...... its now 7 days later and we are still waiting for a stable working network. In meantime our our pub/restaurant with 2 Tills, a PC and credit card machines have no network connectivity.....we have had to turn customers away on many occasions as as our credit card terminals were not working...I would say we have lost near to £500 in business where the overall contract was to save us similar amount or so over 2 years contract which we had agreed to............Our Till provider couldn't connect and still cant connect to our network to see if it was configuration issues on their part and we will have bills from them to pay now also.. They use remote connectivity as part of the service they provide to us......Our Till supplier told us to go back to XLN for further support. We called XLN and we got told that they would send a technician to get us up and running BUT THEY DIDNT KNOW WHEN THIS WOULD BE which I find an absolutely pathetic response ..... during the 7 days with us struggling to get our connection working XLN didnt call us to verify what was happening or call us to see how we were doing knowing our issues from very start .... its 9 days and counting now and we still have no internet service or reliable credit card machine connection ..... I dont like writing bad reviews but this is nothing short of shocking service / treatment to new customers. I have zero confidence with XLN and warn any small business about thinking joining them .... Ask yourself, is the small saving really worth the effort ?..... We have signed a contract for a service and been delivered a system which has messed up our business operation and daily business routines. I would say we are just getting by but losing money in the process....its someone else's false promises and incompetency which is making our business lose money and be less efficient. Additionally its make us look incompetent in front of our customers through no fault of our own and we were not prior to moving to XLN. We will wait to see the response from XLN and I will write another update on here based upon the success of their ability to respond to this or promise of sending a technician....
- Location
-
- Location
- Lincoln
- Reviewing
- XLN Telecom
- Date
- 2019-05-26
- Comments
-
After 5 days of having this awful broadband service, I decided to cancel. I lost clients and wasn’t able to use my printer due to it not connecting from my office, to the very weak broadband signal.
I had a call from a “manager” informing me that I couldn’t cancel otherwise I had to pay nearly £400 in fees. I explained I was within my cooling off period and had every right to cancel. She told me there is no cooling off period!!!!!
She then informed me that I was using an ADSL connection and that’s why my internet was so slow. She recommended I change to Fibre Optic to receive the speed I had from my last provider.
She said she would send me a fibre optic modem out, and informed me that really I had no choice because if I continued with my cancellation I’d be charged the £400.
I’ve waited 2 weeks and received nothing but another contract. And they’ve been charging me for fibre optic broadband despite the fact I haven’t received the modem.
I have once again cancelled and now going back to my old provider and nothing they say will change my mind this tome.
Their threats of taking me to court (yes they said I’ll go to court), won’t scare me this time. They’re not getting a penny from me.
I’d advise anyone to cancel their direct debits ASAP if you cancel your subscription so they can’t take your money.
This company need to be closed down !!!!!
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2019-05-23
- Comments
-
0 or minus i would give if there were such options. Horrible, horrible service, I probably lost my mind to the lies of their saleswoman when i switched from my existing supplier. All small businesses i call upon you. Stay away from this rip off company. No internet at all. As a coffee shop i lost so many customers because wifi does not work. I am going back tommy previous supplier. I am also demanding compensation from xln. .
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2019-05-23
- Comments
-
Very disappointed. They charged us monthly for 17 months without even connecting the line. We haven’t been able to use the services for a second while 3 engineers visited our premises but couldn’t resolve the issue. Later, we tried to cancel the services but were told that it’s not possible to come out of contract.
Despite several requests to the helpline, nothing was done to improve our experience unless I had to go to their office in Millbank Tower where after lengthy discussion, they finally cancelled the contract with a pledge to look into our case and promised a possible refund.
Yesterday, I received a call saying that they will not be able to process any refunds and that was it.
We paid over £900 for not using any service and that’s a ripoff.
- Location
-
- Location
- Yorkshire
- Reviewing
- XLN Telecom
- Date
- 2019-04-19
- Comments
-
One star is too many. Appalling company and customer service. Despite numerous complaints to XLN, I still do not have broadband. Avoid!!!
- Location
-
- Location
- sheffield
- Reviewing
- XLN Telecom
- Date
- 2019-04-18
- Comments
-
I honestly believe they make their money by providing such a rip off terrible service,many customers actually pay their huge termination fees just to get away from them. Slow broadband, hidden charges, threats if we dont take out their business assurance etc. This is the type of company you always hope you will never accidentally sign up with! Avoid at all costs.
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2019-04-03
- Comments
-
Avoid this company,as soon as you agree a contract with them the price goes up,I was promised price at £27.99 but from the first month it’s been above £48 bid difference.
- Location
-
- Location
- Southend on sea
- Reviewing
- XLN Telecom
- Date
- 2019-03-24
- Comments
-
Atrocious. Aggressive, Amateur, Appalling.
Let’s get to the “B”s now.
Belligerent, Below par, Beguiling, Bullsh..ters..
C’s..
Competent (not), Corrosive, Contrary, Completely inept.
D’s.
Destructive, Derogatory, Demeaning, DETERMINED to sack themselves and make you find another supplier.
Don’t use this company but do carry on from the D’s...
ADDITIONAL
Just got my letter recognising my termination of contract (Hurrah).
Did it thank me for 2 years of DD payments and being a valued customer? Did it say sorry to see you go?
No, it tells me that subject to clause 24.1 in there terms of business I am liable to pay termination fees as agreed when entering the contract. £299 per telephone line, £199 per fibre connection, £99 per broadband connection plus the repayment of any equipment so £398 plus cost of equipment.
Nice, that’s how to impress and keep customers isn’t it, threatening letters of financial cost.
It doesn’t tell me that actually as I have given the agreed notice period after my full 24 months of contract I can leave without any cost. No threats of fines and fees are best.
Good luck XLN, you have a very odd business model.
- Location
-
- Location
- london
- Reviewing
- XLN Telecom
- Date
- 2019-03-22
- Comments
-
where do i start and where to finish the Xln saga from the ceo that dont bother to reply to email or to the customer service that bully you to thinking what you know about internet is wrong well no i am an engineer so they cant bully me easly last resort with them is either stand up or in my case nearly involving my law team as they claim no 14 day cooling period and many other contract clauses that arent normal uk based contracts well the moreal of my story is dont do same mistake we did and go to xln they have terrible service in many many ways and their staff will bully you untill you have enough and go to the lawyer i would rather paid a lawyer than xln but then if i went to court i would charged them for every phone call to them as waste of my time and business losses for the time they had no service nothis was right in my case god luck to their future id say
- Location
-
- Location
- Yorkshire
- Reviewing
- XLN Telecom
- Date
- 2019-02-28
- Comments
-
Worst broadband, which they rent from BT then you are rented bandwidth which is shared by hundreds of others. If you want to focus on business growth avoid XLN go with Sky, or Virgin. At least their costs are predictable and can expect decent treatment for goodness sake!
- Location
-
- Location
- stourbridge
- Reviewing
- XLN Telecom
- Date
- 2019-02-12
- Comments
-
STAY WELL CLEAR OF THIS FRAUDSTER! I have been in business for 35 years and this company is the most fraudulent company I have ever had the dealings with. I had to use resolver to get them to stop the fraud. from the start they used slamming tactics to keep the contract going coming up with spurious reasons for EVRYTHING.Trying to charge end of contract fees in the hundreds, a final bill that made no sense and was in my case wiped out, it was over a hundred. Selling my details to phone canvassers, I am still being called, the unprofessional nature of the callers extended to them swearing at me!!!! They lied so many times it became the norm.
They are doing this because their CEO leads them, directs them in this manner, ask their ex employees.
The know they can get away with it, so all we can do is make companies aware
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2019-02-12
- Comments
-
XLN has to be one of the worst telecom companies in the UK. They cancelled services, add random charges, ignore emails and chances are, like me, you will need to contact trading standards.
- Location
-
- Location
- Scotland
- Reviewing
- XLN Telecom
- Date
- 2019-02-11
- Comments
-
Awful company. Months without an internet connection that I paid for. Hours of my time doing their diagnostic checks. Adding additional charges to account, even when told they are not required. From experience I would recommend that you do not use this company. You have been warned. You will regret it, just like we are doing now!
- Location
-
- Location
- Barnsley
- Reviewing
- XLN Telecom
- Date
- 2019-01-29
- Comments
-
SCAM!!!! This company lured you in with low prices and free services then a months into the contract things change. I started paying £18 at beginning now I’m paying £48.50 each month just for the internet. And I’m pretty sure they have there employees writing reviews to keep there ratings up. I would recommend paying a bit extra and using a proper company such as BT or anyone else
- Location
-
- Location
- west midlands
- Reviewing
- XLN Telecom
- Date
- 2018-12-04
- Comments
-
DO NOT TOUCH THIS COMPANY, I have just left them and I can tell you they are terrible. If I thought there was anything good about them I would tell you, but there is not. They slammed me while I was in contract because it benefited them, they wanted more money, changed the contract, hidden costs endless cold calls etc etc. I have left or should say in the process and was assured that there would be no problems, I have had to use Resolve (provided by OFCOM) to hold them to account as they have tried to hit me with a ridiculous bill, I left them last month!!! do not be taken by the sales pitch they do not have as many customers and they do have as many unsatisfied customers.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-11-19
- Comments
-
Speed is the worse ever and customer service refuses to investigate unless we buy a new router and send photos proving that we did so.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2018-11-19
- Comments
-
We are not a customer of XLN but they keep COLD CALLING us (we are TPS registered). They tell us that they can save us money, nobody can guarantee that.
After reading all the helpful reviews on several sites I don't think we will ever be customers either.
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2018-11-13
- Comments
-
6 years ago xln screwed up my office move and we had no phones and internet for months. I thought lightening won’t strike twice, how wrong could I be...
Xln were meant to move my company broadband fibre lines for 8th Oct. 5 weeks later I still have no phones. They were late with the line install, late with broadband to fibre upgrade, charged me for an expedite when they shouldn’t (promised a refund, still not in my bank), said the intermittent connection was down to my setup when it was a rein fault out of my premises. Was lied to about an engineer been sent, eventually got an engineer who identified rein and said I need a direct to premises fibre line. Xln strung me on for another 11days before admitting they couldn’t give me a error free fibre connection. I have no phones and intermittent internet and am a business. XLN customer service are a joke!
- Location
-
- Location
- West Sussex
- Reviewing
- XLN Telecom
- Date
- 2018-11-13
- Comments
-
I had XLN phone and broadband from March 2018. It worked perfectly fine up to the time I had to change office (only next door from the old one). The engineer came to do the installation, which cost me £100, and he did it all wrong so a second engineer came the same day. After that the internet worked for 2 days and then it was on and off. I had to call them several times making buy new filter, new adsl cable, new router and then said we need an engineer to come and have a look, we will call you in 45min. A day passed no phone call from them and when i called and complained they said that they will have given me a call the day. Cut story short their customer service is poor or next to nothing. I would not recommend them
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-11-11
- Comments
-
We have small takeaway business. On Saturday night around 8:30 pm customer came personal to restaurant and informed you phone dead. They try to call but no one answer it. When I checked phone is not working and straight to call Xln bot office is close then I call 00 44 344 880 5939 above number and they said 32000 people having same problem and our engineer on site to fix huge a call morning and they will check for you. I call on Sunday morning on of man receive a call and he said still engineer on site to fix. I asked please can you diver call to my phone he(Sam) said he could not diver you need to call Monday. I asked we have takeaway service without phone lane we could not do anything. I asked him if you could not divert we need to close restaurant. And important think I have promp care cover and I am paying 1.99 per month. Customer service was rubbish I don’t want to give 1 as well.
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2018-10-23
- Comments
-
Things started OK with XLN, then after months of technical faults we had to upgrade to fibre as we were offline A LOT.
They put us on to a promo rate for 12 months, and agreed our contract would end after this. Needless to say they then started to charge the full amount after 10 months, and argued they were right.
I provided evidence and proved they were wrong, which they have now accepted 3 times. Always promising a credit note - which just never happens. They have wasted so much of my time, and even contacting the directors office I'm still being ignored.
They owe us money, and they are simply witholding it with no explanation.
Avoid completely - they are not good for small businesses - and you would be better opting with a more reputable provider.
- Location
-
- Location
- Willenhall
- Reviewing
- XLN Telecom
- Date
- 2018-10-14
- Comments
-
Worst company we have ever dealt with,telling us that we can only have 4mb broadband with a guaranteed speed of 1mb.
We advised Xln that the speed was too slow to use for our website orders they didn't care less and said you either pay for it or we will send bailiffs round to you.
Shocking attitude
- Location
-
- Location
- Goldthorpe
- Reviewing
- XLN Telecom
- Date
- 2018-10-02
- Comments
-
A very very very greedy company. Beware they will sneak in added fees without prior warning ⚠️. They will tell you that you have a faulty router and because you haven’t taken out business insurance with themselves they will charge you £120 ply vat for a technician to visit the premises and if there is no problem you will be charged for there time. Absolutely no business ethics in this company. I can’t stress enough please please avoid this company and go with a more reputable one. I wish someone had given me the s advice unfortunately I’ve had to encounter huge losses to find out myself.
- Location
-
- Location
- Weymouth
- Reviewing
- XLN Telecom
- Date
- 2018-10-02
- Comments
-
We recently set up an account with XLN for our business line and we have 3 ISP's we use just in case of downtime. Once we signed up with XLN it took 6-weeks to get the line installed where as other providers had us done within 2 to 4 week, however, not a big concern.
Today our line was restricted after one of our direct debits failed even though we wrote to XLN informing them of our change in bank details (and provided said details). Once this happened we phoned and paid the line and was told it would take 48+ hours for the line to be turned back on! This is disgraceful and the customer support I spoke to were rude, condescending and quite frankly unhelpful. The internet and phone lines have now been down for 3 hours - This would NEVER happened with any other ISP due to a bank charge error.
I will be warning other businesses about XLN and will certainly be terminating my contract with them.
- Location
-
- Location
- LIVERPOOL
- Reviewing
- XLN Telecom
- Date
- 2018-09-20
- Comments
-
I sign a contract with XLN for landline and broadband. Since they did the installation in my shop the landline and broadband is going off every day it working for a few hour's and cut off again. I report the fault more than 10 time they send me engineer to fix the fault but still same off again. In 2 months the landline and broadband is off more than it is working. After a lot of calls and conversation with them I decided to cancel the contract they asking me to pay £299 cancellation fee I don't accept because they can't provide me with a good service. I cancel the contract free but they charge me 153 because of missing appointment but when I call them this is not true because the engineer was here and he don't want to do his job properly they till me you don't give him the access to the back yard .
This company just try to take money from customers with the very bad service.
Even zero star is too much to them .
The wrost company I have seen.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-08-06
- Comments
-
Bunch of liers and to many useless people in the office. They don't care about customers,they just want to get you stuck in a 2 years contract and that's all. Poor service,people and bad customer service. Adding extra charges for nothing and made a second contract on your behalf without your permission
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2018-07-19
- Comments
-
Would not recommend for Business Broadband, we have had major issues with broadband since we switched to XLN (never had issues before) and the only away to resolve the issue (after about 30 calls & 5 months) was to buy our own decent router, there one just couldnt do the job and our internet and credit card machines were dropping out all the time (not on wi-fi, directly to router with ethernet)
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2018-07-17
- Comments
-
Signed up with XLN, wish I had never come across them. I have never gone through one day with the internet working. We constantly have to sign up to BT WiFi to get usage of the internet. XLN staff are very unhelpful and don't understand the implications of how it affects business. I would stay clear of XLN at all costs. If you are a small business, DO NOT RISK IT!!
- Location
-
- Location
- Cannock
- Reviewing
- XLN Telecom
- Date
- 2018-07-05
- Comments
-
Absolutely terrible company
Absolutely terrible company, price and service.
I chose a different supplier as their prices were much better. I was then contacted by XLN by several extremely rude employees. They’re disconnected my phone line instead of transfer to new provider
- Location
-
- Location
- Peterborugh
- Reviewing
- XLN Telecom
- Date
- 2018-07-04
- Comments
-
I would give them MINUS ratings if you had it. I have upgraded to fibre optic broadband and still is slow as a turtle but I don't moan with that... I am SICK F THEIR LIES including overcharges AND DIABOLICAL RUDE BEHAVIOUR. IF YOU WANT LIVE IN STRESS FREE LIFE THEN STAY AWAY FROM THIS COMPANY AND BELEIVE ME I AM NOT A "LIAR"
- Location
-
- Location
- norwich
- Reviewing
- XLN Telecom
- Date
- 2018-07-03
- Comments
-
a totall rubbish company we cant phone out and lost 900 pounds of work as we could not call our costomers and xln have the cheek to charge me 30 pounds extra on my account both lines went down and its my fault ????? cant wait to leave this rubbish company
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2018-07-02
- Comments
-
1 Star is 5 too many for XLN
IF YOU VALUE YOUR BUSINESS, IF YOU VALUE YOUR OWN CUSTOMERS
IF YOU CARE ABOUT YOUR HARD EARNED PROFITS
STAY AWAY FROM XLN!!!
THEY HAVE NOT CEASED TO COST MY COMPANY TENFOLDS OF WHAT THEY CLAIM TO SAVE YOU.
Currently I have lost minimum of £1000 in sales, plus £120 for their own incompetent engineer.
***Updated***
July 2018
It’s never fun when internet is lost due to faulty line.
Customers disappointed, card sales transaction lost in hundreds £££ a day.
Naturally I would ring up my service provider to rectify the fault.
Engineer John turned up.
“Can’t find it (junction box). Can’t do it. Can’t fix it. You will need to sort this out of hours” Ripping out ceiling tiles.
Out of hours would mean extremely early or very late so it would not affect trading hours of the shop.
So day 2, Engineer Barat turned up during trading hours, not out of hours.
Since he was here, let give it a go and fix it.
And so he did, spent 30-40minutes back and forth, located the line, the fault, the junction box, no need to go up the ceiling or to remove any tiles, fixed everything.
Phone line working, broadband working!!
Had a quick chat with this nice engineer, he told me the John engineer from yesterday was LOOKING AT THE WRONG PLACE, while he did that, he managed to yank out and dislocated the phone line itself.
NOW HERE COMES THE BEST PART:
XLN are now charging for a “Missed Appointment fee of £100+VAT” for John the engineer “NOT BEING ABLE TO DO HIS JOB”!!!!!!!!
Let me point out.
Same shop unit, same address.
Same line, same fault.
Same time, during trading hours.
While Barat the engineer can do his job correctly and smoothly.
We have the incompetent John not doing his job and MY BUSINESS IS CHARGED £120 FOR HIS INCOMPETENCE
Of course at this point I have been speaking with Michael from XLNs fault team, and while he says that they, XLN, will look into this matter and put this Missed Appointment fee on hold until it is resolved, GUESS WHAT????
XLN STILL TOOK THE MONEY ANYWAY!!!!!!
I should point out that Michael did say it is up to XLN to decide regarding this fee, but then towards the end of our conversation, he then said it was BT Openreach.
1 Star is 5 too many for XLN from my experience.
PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS, or if you got a business to trash, then that’s a different story.
***Update***
March 2018
Some bright spark decided to switch over our broadband before sending out or even to check if we have our new router.
The result is spectacular!
No internet down for 24hrs and counting!
We lost hundreds of £££ in business as we can’t take card payment due to no internet!
Nothing worst than watching our customers walking out our door disappointed!!
No offer of any compensation with pour lost of trade!!!
Now We just found our telephone line suddenly goes through to a different number to a totally different shop!
Our customers are livid as they can’t get through to us to order on the phone, and when they do come in, there no customer WiFi availabile and to top it off we can’t accept cards!
Wow. Now we ask ourselves, is it really worth that £2 saving for THIS??????????
The only “Good” thing is that XLN support picks up their phone within 2 rings.
They do try to help with the situation, but the huge damage is done. Let us correct that, the DAMAGE IS STILL ONGOING AT THIS POINT.
I GUESS THIS CAN BE DESCRIBED AS:
FRUSTRATING/DISAPPOINTING/FUMING/HEART-SINKING/SEEING MONEY WALKING OUT THE DOOR
This can be achieved with a saving of £2 a month versus our previous service provider!!
***Update***
April 2018
I am pleased to say that the team at XLN, customer care, broadband support team, landline team have all tried their very best to help our business to get back on track and online. Sophie, Dominic, Mike to name a few, I hope I got their names right.
They have made tremendous effort to put things right.
So, after 48-50hrs of down time, business was lost in the region of £300-£400.
The disappointment to our customers was much much harder to calculate.
XLN had given a 2 months worth of credit towards the bill as a goodwill gesture.
Overall, some basic human error caused a big disruption; and like any good human being, XLN tried their very best to make things right.
I respect that.
- Location
-
- Location
- Unknown
- Reviewing
- XLN Telecom
- Date
- 2018-06-20
- Location
-
- Location
- Chelmsford
- Reviewing
- XLN Telecom
- Date
- 2018-05-25
- Comments
-
Would give them zero if I could.
Problem with broadband kept changing their mind what the problem was, so cancelled as out off contract.
That does not stop them ringing many times hounding you or sending warning letters as if you were in cotract
AVOID THEM
- Location
-
- Location
- hounslow
- Reviewing
- XLN Telecom
- Date
- 2018-05-11
- Comments
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hi i have done a biggest mistake to accept the xln and have them for two years with me they services killing my buissness and all the time the broad band speed keep on dropping and then coming to live spoken to them told them the same issue again and again now had enough . plz avoid avoid if you want to be their customer its all lie what they tell
- Location
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