496 Customer Reviews over 13 pages
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- Location
- Chester
- Reviewing
- SSE
- Date
- 2016-09-12
- Comments
-
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-09-06
- Comments
-
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
- Location
-
- Location
- Altrincham
- Reviewing
- SSE
- Date
- 2016-08-29
- Comments
-
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
- Location
-
- Location
- Oxfordshire
- Reviewing
- SSE
- Date
- 2016-08-28
- Comments
-
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
- Location
-
- Location
- Trowbridge
- Reviewing
- SSE
- Date
- 2016-08-22
- Comments
-
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
- Location
-
- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2016-08-21
- Comments
-
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.
Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.
The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-08-20
- Comments
-
Signed up in July went live August. So far ive had no issues at all with SSE despite all of the negative reviews here and on other review sites. I get an average of 70 to 80 mb with ultrafast fibre ,customer services can be a little slow however when i have spoke to them they have been very good.
- Location
-
- Location
- Winchester, Hampshire
- Reviewing
- SSE
- Date
- 2016-08-16
- Comments
-
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
- Location
-
- Location
- Brighton
- Reviewing
- SSE
- Date
- 2016-08-15
- Comments
-
They seem to limit upload/download speed to less than 50% the regular speed almost every day.
I'm a freelance graphic designer and this entire outfit has caused me to be even slower than the 35mbit fibre I had with sky, much less the 78mbit speed I can get for about an hour a day before it throttles me back.
I read online that the services are actually provided by Daisy Wholesale.
I've today written a complaint to SSE and delivered via recorded postage. At the same time I'm bringing the matter to the attention of the Ombudsman and Ofcom.
I suggest eveyone else experiencing underhanded throttling also do the same. It takes 10 minutes of your time and right now it's critical that no new customers are onboarded with SSE Unlimited Ultrafast Fibre without knowing the material facts which will effect their daily use of the service. I thought we were past this kind of rubbish but now we're all locked in to an 18 month contract with them.
I don't torrent, download significant amounts of data, but it seems that services such as teamviewer are seen as p2p and as such it's impossible to use for even 30 minutes logging in to my desktop machine upstairs to fetch files before these SOB's throttle the connection.
We're livid. They have picked the wrong person to target with fraudulent advertising of services.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-08-10
- Comments
-
The customer service is disgraceful. I tried to take my SSE broadband with me when I moved home. I waited for two weeks with no letter received in the post as promised regarding my move. I called SSE only to find out that my account had been closed and I had been charged with a termination fee. A customer adviser promised me that this fee would be removed and my account would remain closed. The following week I received a router and and charge remained on my account for over 4 weeks regardless of an official complaint being made. I had also asked to speak to a manager on many occasions only to to fobbed off by a customer adviser who would say they have no power to do anything. Was I reimbursed as per company states on website for a call back that was not made? Or for the stress they have caused me? Of course not. I strongly advise everyone NOT to use this unprofessional company.
- Location
-
- Location
- Landrake Cornwall
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
- Location
-
- Location
- Blackpool
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
- Location
-
- Location
- South Devon
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.
The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).
Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.
The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.
Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!
It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.
I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2016-08-03
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2016-08-02
- Comments
-
The cutover from TalkTalk to SSE went ahead smoothly on the agreed cutover date and I haven't noticed any drop in the 76Mb/s speed. But, their customer service is shockingly poor. I couldn't sign up online and had to spend 43 minutes on the phone to a Portugese chap who had trouble reading the terms and conditions back to me but insisted on repeating them about half a dozen times. Then I get a mystery email to say they'd been trying to get in touch with me but, even though I gave them alternative details, didn't get back to me.
After the cutover I tried to download the security software, NetIntelligence, using the login details provided but got the error 'invalid username'. When I emailed NetIntelligence support the email bounced so I emailed SSE and never got a reply. I'm now on the phone to SSE to get this sorted out and have been queued for 20 minutes and counting. I'm paying for a 24x7 service but their telephone support is only 8am to 8pm Monday to Friday and 8am to 2pm Saturday. So if I have a problem at 14.01 on a Saturday it could be 42 hours before I can actually report it - assuming they ever answer the phone.
- Location
-
- Location
- Neston wirral
- Reviewing
- SSE
- Date
- 2016-08-01
- Comments
-
Woke up at 9-15 am this morning on change over day for phone & internet changed over routers from EE to SSE hey presto all up and running by 9-30 am could not have been better. Now getting 38mb,I was getting 30mb with EE so that is a good result and hope it stays that way.
Well done SSE this is a great deal £21.00 for all calls and Internet .
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2016-07-31
- Comments
-
speed, cheap.. and make a diffrence to talk talk...
- Location
-
- Location
- Holyhead
- Reviewing
- SSE
- Date
- 2016-07-30
- Comments
-
Switched from BT but was worried due to the ever age to poor reviews on here.
The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.
Say goodbye to the so called big names they are ripping you off to use the same lines.
Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
- Location
-
- Location
- BOGNOR REGIS
- Reviewing
- SSE
- Date
- 2016-07-30
- Comments
-
Seamless transition from previous supplier in all aspects of the transaction. Absolutely pleased with SSE.
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2016-07-29
- Comments
-
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
- Location
-
- Location
- Bedford
- Reviewing
- SSE
- Date
- 2016-07-29
- Location
-
- Location
- Doncaster
- Reviewing
- SSE
- Date
- 2016-07-27
- Comments
-
I have a busy household who consume bandwidth like there is no tomorrow. We were with Virgin until last year, but were having problems with the twin boys' xbox gaming, as they were getting kicked off servers in the evenings. Virgin told us there was a faulty bit of kit attached to the same node of us, but they had NO WAY TO LOCATE IT. As soon as we could leave, We did. SSE were doing the fibre intro deals so I snapped up the 78Mb/s package.
It all started out quite well. Speeds seemed fast (I didnt obsess over it and benchmark it every day or anything) but over time the service has got slower and slower and slower. I'm writing this now at 9.08pm and I'm getting 0.59Mb/s on the download cycle, 0.11Mb/s on the upload cycle. We restart the BT fibre box and the shocking Technocolor router (the worst router in the world - official) a couple of times a week. Its still rubbish. Calling SSE broadband is a waste of time. Not once have I spoken with anyone who has any technical skills (I work in IT/networking and know what I'm talking about). The helplines seem to be staffed by young girls trained for sales. Think I'll give them a call tomorrow and tell them I'm cancelling my direct debit in protest at the rubbish broadband speeds I'm getting, see where that goes.
Oh, and dont bother calling them late at night or on a weekend. There is no one there.
- Location
-
- Location
- Weymouth
- Reviewing
- SSE
- Date
- 2016-07-27
- Comments
-
I switched from BT to SSE. What a mistake. SSE is so so slow it is like using a dial up connection. Hopeless.
- Location
-
- Location
- Emsworth
- Reviewing
- SSE
- Date
- 2016-07-27
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2016-07-26
- Comments
-
Switched from Plus.Net due to price - MASSIVE REGRET.
Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.
Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.
Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.
If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.
Totally hopeless. Don't bother with them at all.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
RIDICULOUS THROTTLING ON FIBRE
Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
- Location
-
- Location
- Dunfermline
- Reviewing
- SSE
- Date
- 2016-07-24
- Comments
-
The only problem I had was with openreach getting my line connected. my activation date went by and still no service. my account was upscaled to a manager who rang me everyday with updates from openreach. my line was finally connected 6 days late. not sse fault at all. at the end of it a £50 credit was put on my account and my broadband is stable at 68mps. Customer service is good
- Location
-
- Location
- Caversham
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
- Location
-
- Location
- Worcester
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
I was already to transfer to sse from sky.I had the welcome pacage come but no date for switch over.I was due to have my sky cancel within days.I rang bearing in mind I placed the order some 3 weeks ago.they could not give me a date for the broadband.so it would mean I could be without phone and broadband for weeks.I went back to sky after looking on these reviews.not very encouraging and done a deal for fibre optic for not much more.the good thing is no it eruption. Sometimes better the devil you know.in this day and age it should be straight forward.
Just do your homework customer support is a waste of your time 40mins to speak to someone who cannot help.I don't need the hassle.
- Location
-
- Location
- Waslall
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
Excellent Service, No problems, Fast Broadband. Changed Broadband and Telephone from Sky Kept sky TV package now saving £35 a month with faster broadband. A +++++++++++
- Location
-
- Location
- eastleigh
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
Since day one of switch over from plusnet my speed is in the 5-15MPS when before I was getting 50-70Mps I have given up ringing and waiting for this to get sorted one common excuse is it takes a few days to settle which is utter nonsense I have emailed them requesting disconnection and will go back to plusnet or BT. Don't use this company.
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
Really impressed! Having experienced switch overs before I expected the usual chasing and days without any internet but I had nothing of the sort! It was really straight forward, I just filled out a form online and was told that they would be touch within so many days. I received a letter in time with all the T+Cs and to let me what to expect and when. Without me doing anything else, my old supplier contacted me to say that SSE had been in touch and they knew I was leaving. I was told when an engineer would come (I was given a 4hr window to expect them). The engineer arrived as expected and I had, at most, 1 hour without internet! There's been no problems so far!! I have never known any switch to go this smoothly! And at such a great price too, way below everyone else. I had to call customer services to ask 1 question, I had to wait to speak to someone for 40mins (hence 4 stars) but when I got through to someone they went above and beyond to help. I really can't speak highly enough of this company.
- Location
-
- Location
- Leeds
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
SSE Ultra Slow! broadband
This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.
1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!
Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.
Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL
By By SEE time to get my life back!
- Location
-
- Location
- Anderson
- Reviewing
- SSE
- Date
- 2016-07-20
- Comments
-
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
- Location
-
- Location
- Henfield west sussex
- Reviewing
- SSE
- Date
- 2016-07-18
- Comments
-
I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
- Location
-
- Location
- Cheshire
- Reviewing
- SSE
- Date
- 2016-07-18
- Comments
-
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
- Location
-
- Location
- Liverpool
- Reviewing
- SSE
- Date
- 2016-07-17
- Comments
-
Waited in all day for the BT engineer, only to be told that they often don't need to call at your home, but also don't tell you when they're finished at the exchange/ junction box.
I was told I was getting the full 80Mbps, got 55Mbps until I upgraded the master socket myself (which the engineer was supposed to do). I still only get 65Mbps.
This is not a truly unlimited service either, they have pretty brutal traffic shaping. My P2P traffic in is down to about 0.3% of full speed, even in the middle of the night.
I wouldn't have signed up knowing what I do know, and will terminate the contract after the 18 months is up
- Location
-
- Location
- St. Neots
- Reviewing
- SSE
- Date
- 2016-07-16
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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