1,366 Customer Reviews over 35 pages
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- Location
- Tyrone
- Reviewing
- Post Office
- Date
- 2020-07-18
- Comments
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DONT BUY. Very poor went for PO as it was cheap, as the saying goes you get what you pay for in this case you pay cheap and get a bad service. Goes off constant and service staff isn’t that great either. I wouldn’t recommend this broadband service to anyone.
- Location
-
- Location
- uffculme devon
- Reviewing
- Post Office
- Date
- 2020-07-16
- Comments
-
the worst broadband and customer support I have ever had, the broadband cuts off about three times a day and nobody wants to know, do yourself a big favour and stay away from this rubbish company.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-10-20
- Comments
-
Been a customer of PO broadband & phone premium for over six years.
Was fine until the PO hooked up with Talk Talk in place of BT.
For me an acceptable connection speed during the day 4-6mbps but every evening (7pm till very late) less than 1.2mbps or much worse, dropouts,,,,
Iplayer and Netflix drop out in the evenings basically unwatchable.
YOU COULD SAFELY BET YOUR GRANNYS BOOTS TALK TALKS BOX OFFICE TV ON DEMAND SERVICE IS TRAFFIC SHAPED PERFECTLY AND IS NOT EVEN SLIGHTLY EFFECTED BY DROPOUTS AND/OR INFERIOR CONNECTION SPEEDS.
Talk Talk and the PO are well suited. “18 month contracts” they should be wearing masks.
Bottom line if you are thinking about PO Broadband....don't, it is now unquestionably the low esteem fag end option and you now pay handsomely for it.
There are more intelligent solutions and services from telecoms suppliers out there for not a lot more money especially in view of the PO's latest price hikes I know I recently found one.....
- Location
-
- Location
- Uk
- Reviewing
- Post Office
- Date
- 2020-01-22
- Comments
-
It ran decent for the first few months but now it crashes 4 to 5 times a day and its download speed is incredibly unreliable. I would give reliability a lower score if it let me,do not buy.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2021-06-13
- Comments
-
The worst broadband I have ever had the misfortune of using. It constantly loses connection; at least 5 times a day. It crashes online games consistently. Web pages take ages to load. I am extremely disappointed with this broadband and will be swapping to a different one ASAP. Do not waste your time or money on this awful wifi.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-06-16
- Comments
-
Basic landline service, couldn't connect us -
My father's an 80 year old pensioner, with serious health issues. He was left without the ability to make out going calls for 3 weeks. Engineers on pre-arranged appointments failed to contact him directly. He cancelled plans and stayed in for these visits. Clueless support staff did not address any questions directly over the course of 12 phone calls (20 minutes each). As others have said, they give you the run-around. Automated checklists / troubleshooting scripts in the post did not address any issue at hand. An engineer was required, not time wasting letters. Finally, their insistence on customers to conduct their own 'line tests' using mobile phones, demonstrated utter incompetence and sheer unprofessionalism. How many pensioners favour smart-phones? Why should owning one be necessary, for this provider to be able diagnose faults on a service they are supposed to provide?! Other telecom companies manage connection hassle-free within an hour, the P.O failed after 3 weeks. Researching the P.O
online is revelatory, I'm glad I insisted he cancel the contract asap. Their customer care is truly abysmal and their service non-existent in our experience. Having an arrogant Nigerian on the other end of the line, a guy who could barely speak English properly, aggressively barking orders doesn't instil much confidence in a pensioner. Not good for any business providing coms service. Where ever you are NeWANAGU, thanks for aiding our decision... Please stay away from this provider folks.
- Location
-
- Location
- Uk
- Reviewing
- Post Office
- Date
- 2021-02-25
- Comments
-
By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
- Location
-
- Location
- Undisclosed
- Reviewing
- Post Office
- Date
- 2020-06-20
- Comments
-
How could Post Office have a bad service, on an Ookla Speed test, I only got 7-8 mbps from an Ethernet cable. We don’t use customer service, gonna rate it an average. We have been with Post Office for years which would have given them enough time to go through deals with us and hopefully improve the services but I guess all they want is money?? Post Office should stick with postal and money enquiries and leave the broadband market.
Oh, did I mention that it’s intermittent too? Once every week or so it will disconnect on us, we just wait it through. Would not recommend this provider. Don’t touch them with a barge pole. We are switching to EE, hoping they serve us better.
- Location
-
- Location
- Upminster
- Reviewing
- Post Office
- Date
- 2020-02-08
- Comments
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I was promised upto 9Mb speeds when I took out the contract (my previous supplier I was getting around 8Mb), although I am less than 2Km from the exchange and should achieve 12~15Mb the line is of very poor quality. The Post office broadband service as advertised assumes an ADSL2 or ADSL2+ service but in reality it is a very old G.DMT (1st gen ADSL) service not capable of more than 8Mb. I was misled into believing I would be getting a similar speed to my previous supplier but I now suffer lots of drop outs and speeds of less than 5Mb at times and never over6 (it was worse on the router they supplied). The post office are misleading customer by promising speeds that they know are impossible to achieve. Avoid this service if you view on demand TV. My set top box crashes when the Broadband is lost and rarely can I view a full program without a 5 minute interruption! The PO just tell me there are no faults on the line and completely disregard my complaint.
- Location
-
- Location
- Uxbridge
- Reviewing
- Post Office
- Date
- 2019-11-12
- Comments
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FOLKS!!! For goodness sake, PLEASE don't go anywhere near these amateurs.
I did the very silly mistake of signing up to PO Broadband without doing any reviews. After 13 weeks of waiting for my service to be switched, I managed to rid myself of them and go back to my original provider.
The guys in customer service are very nice, but completely powerless. In the end, I had to completely loose my rag, demand I be put through to someone who would cancel my account and allow me to move back.
The Post Office, in general, seems to be in a terrible state. I visited the post office last week and noticed that the branches are disgusting. Such a shame such a great institution has declined. The powers that be will probably blame the government, the customers, the weather - anyone but themselves.
DON'T USE THEM!!!
- Location
-
- Location
- W Sussex
- Reviewing
- Post Office
- Date
- 2017-11-25
- Comments
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Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
- Location
-
- Location
- W Sussex
- Reviewing
- Post Office
- Date
- 2017-11-25
- Comments
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Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
- Location
-
- Location
- wadhurst
- Reviewing
- Post Office
- Date
- 2016-12-03
- Comments
-
Rubbish, have had no internet for 3 days, has taken me 3 evenings to get through to them only to be told id have to wait 2 working days for even any help at all, and it being Friday they don't work weekends!! asked if I could get a refund and finish my contract as they were at fault was told at a large cost I could !! RUBBISH !
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2016-10-25
- Comments
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Horrendous in every way..I first tried to cancel my contract prior to my service going live. I did leave it till the last minute but nevertheless I should have been able to due to their T's and C's. They told me their T's and C's had changed!!!..Although their literature I had in my hand, had NOT been changed..They would not budge and the service went live. 2 months ago I received notification that my Bill was about to increase !!...BT warned me this would happen. They draw you in to a "good value" 18 month package and then increase the cost after 4 to 6 months....I have Not had a working landline since Sunday 16th October.....Despite sending an email daily.I did not hear back from P>Office until Wednesday 19th Oct....They told me it was an external fault and they would report it to BT... It is now 25th Oct and I still dont have a working land line....I sent an e mail yesterday and today and still no response...offer of compensation or explanation. Utterly Useless....
The Broadband has been painfully slow and my modem needs rebooting about 8 times daily.
DO NOT under any circumstances use the Post Office as a service provider...They are expensive and Customer Service is Non existent ....Stick with the Devil you know...
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2020-02-12
- Comments
-
Awfully slow, worst ever. Do no use! In addition, customer service impossible to reach. Avoid at all costs
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2021-06-09
- Comments
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Lost my service six months ago . They checked the line several times and stated that it was live. Several router resets didn’t work. They eventually sent an engineer who found that the line was dead and had been that way for many months. He also found that the router was not working properly. Eventually a new router was sent but was poor quality and didn’t work effectively.
Became so frustrated having laid for no service for six months to be offered £30 as a goodwill gesture. Tried to cancel the contract but they refused stating that they would charge me.
This company is awful. Don’t even consider taking a contract with them .
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2019-07-18
- Comments
-
Dropped from a perfect 20 Mbps connection with Sky Broadband to an almost unusable 12Mbps connection with Post Office (actually Talk Talk) internet. The internet is almost unusable at peak times, they diconnect you every few seconds in order to free up bandwidth on their oversubscribed network, they steal 30% of your bandwidth up front under the guise of 'digital line management' (less stable than Sky's, who managed to keep the line stable at 20Mbps downstream, not unstable at 12 Mbps.)
Never, ever go with these charlatans. The customer service is unknowledgable and rude, the service is atrocious and the router is a piece of rubbish.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2015-08-24
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2020-05-15
- Comments
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I was told I would go live on the 14th May that never happened I was not informed that there was a delay after ringing costumer service and I had no new information they couldn't tell me why or how long it would take after 5 phones I'm still non of the wiser. I wish I had read all the reviews before signing up.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2015-08-02
- Comments
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The speed is fine. It just disconnects mutliple times a day every day. Even bought my own new router and it still disconnects. Customer support is next to useless just reading useless questions off a screen. Avoid at all costs. You get what you pay for.
- Location
-
- Location
- Walsall
- Reviewing
- Post Office
- Date
- 2020-02-12
- Comments
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Absolutely rubbish wasn’t happy with the service what so ever internet was always down most of the time couldn’t connect. When phoned to say it isn’t working Kenya saying need a new connector from phone lone to modern which I had to pay for and still had same issues. Eventually decided to go with a different company and post office made me pay exit fee of over £80 even though it wasn’t my fault it didn’t work and didn’t give me the chance to dispute it really wouldn’t recommend anyone using them
- Location
-
- Location
- Walsall
- Reviewing
- Post Office
- Date
- 2019-05-14
- Comments
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Omg for anyone who is reading this and thinking of joining pleas please please do not!!!! Only been one day and experiencing so many issues! Literally does not work I'm so frustrated. Forget slow it's not even connecting! Absolutely gutted with myself for seeing something cheap and going with it
- Location
-
- Location
- Walsall
- Reviewing
- Post Office
- Date
- 2019-12-03
- Comments
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It does not even deserve 1 star, would give 0 if I could. Late on live date by a week which isn't much but they messed us about and lied to us saying that it would go live day after day.
Once it went live connection kept cutting off and it was still within 14 days cooling off period but apparently they have a small print that says as soon as it goes live you can not cancel.
Phoned to get it sorted but the guy said I need to leave it for 10 days to let itself sort out. I did and barely get 200kb much less compared to what was advertised. Can not even watch youtube on one device.
If you need something reliable go with Sky and if you have money with virgin. It has wasted so much amount of my time. The worst experience I have had with customer services and just the overall product.
- Location
-
- Location
- Walthamstow
- Reviewing
- Post Office
- Date
- 2015-07-24
- Comments
-
The worst customer service that you will ever receive. Do not touch this company. Had broadband cancel it because it was too slow and you could never get support. Kept my phone biggest mistake. Customer service staff do not take notes, Do not return calls are rude and impolite. Managers do not call you back. Do not touch this company worst decision you will make.
- Location
-
- Location
- Warminster
- Reviewing
- Post Office
- Date
- 2020-12-02
- Comments
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We used Post Office at our previous place which was fair and moved our subscription to Warminster. The download speed here is acceptable though less than what we pay for.
The UPLOAD speed is HORRENDOUS. On its best days it can do as low as 2 mbps, but from time to time it drops to 0.2 mbps. This is just ridiculous.
Raising tickets is useless, Post office closes them without touching anything.
I'm truly dissatisfied because that is unacceptably slow and unstable.
- Location
-
- Location
- warrington
- Reviewing
- Post Office
- Date
- 2017-12-02
- Comments
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Put it one way my mobile data on 1 bar with only the h plus sign is faster than this crappy Internet, it works but even to upload Netflix takes forever, wish I had stayed with BT they're a lot faster, post office is a joke, you get what you pay for.
- Location
-
- Location
- Warrington
- Reviewing
- Post Office
- Date
- 2016-01-15
- Comments
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DONT EVEN THINK OF SIGNING UP WITH PO BROADBAND. They are atrocious in both technical service and customer service. I echo previous poor reviews.Since I moved over from PlusNet on 15th December my broadband has been next to unusable, especially late afternoon and evenings when it cuts out completely. Nothing wrong with line or anything else because its up at 5.4 Mbs between 2am and 7am. No catch up tv over Christmas. Tech support useless. They each had their own theories and one told me to buy new master socket from Maplin and change out which I did, but unsurprisingly no change. Basically, you get the dregs of service after BT has provided for their customers. I cancelled and moved back to PlusNet but they sabotaged that by creating a phantom order and stalling the changeover. Very difficult to get in touch with customer support, they cant do anything, failed to reply to my calls and text and wont provide surname of manager. To cap it all they disconnected my phone without notice. Don't go there to save a few bob on line rental. Absolute rubbish.
- Location
-
- Location
- Warrington
- Reviewing
- Post Office
- Date
- 2015-05-26
- Comments
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Please read this before you sign up to PO broadband. I wish i'd have read reviews before i did!
we all search for the best deal however on this occasion it didnt pay off. i have called several times complaining of slow speeds and poor connections. i get an average of 0.3 - 0.6mbps
i called once in the day time (a day off) and i got 1.8mbps
technical team told me there is not a problem with my line its because i use the internet at peak times, there is nothing they can do.i have 6 months of test data with low speeds that i am trying to use to get out of my contarct.
i would pay a few pounds more and go with a reliable provider, hopefully with fiberoptic and who doesnt heavily filter during peak times.
- Location
-
- Location
- Warwickshire
- Reviewing
- Post Office
- Date
- 2020-05-06
- Comments
-
Absolutely the worst broadband I have ever had - in line with many other reviews here, I have ha0d broadband at the same address with many providers, with consistently decent speed - UNTIL Post Office. Daily total disconnection for a few minutes at a time, unbelievably low speed (measured: 0.7Mbps).
They then wanted to charge me £30 to leave a couple of months early. The only reason this review isn't consistently 1-star is because a customer service agent was eventually able to help waive this charge - after which I was satisfied, but after two days solid of utterly atrocious speeds (websites failing to load, let alone streaming video) I decided to leave another review to warn others about this utterly terrible service, while I wait for my next router to arrive.
It just does not work as required, at all. It's like being back on dial-up. Avoid.
- Location
-
- Location
- Warwickshire
- Reviewing
- Post Office
- Date
- 2017-01-23
- Comments
-
Cannot wait for contract to end. Internet virtually unusable in evenings an at weekends due to slow speeds. Can never get through to customer service as always put on hold. Avoid at all costs!!
- Location
-
- Location
- Waterbeck
- Reviewing
- Post Office
- Date
- 2020-03-27
- Comments
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We never get anywhere near the best speed we are told is available via the standard telephone line ie 4.9mps
- Location
-
- Location
- Welburn
- Reviewing
- Post Office
- Date
- 2017-07-24
- Comments
-
AVOID Post Office Broadband. Speed is non existent! Technical team need training. I was told to do a speed-check and was given the wrong web address TWICE! Tempted to terminate my contract. Waiting to find out the cost. Very disappointed and needless to say will not be renewing with this shambles.
- Location
-
- Location
- Wellingbourogh
- Reviewing
- Post Office
- Date
- 2018-12-14
- Comments
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Dreadful. You are routed through the Post Office server meaning you are not connected to any web site if they don't have the bandwidth. You are 100% monitored for every browse. A truly awful service. I will pay the termination fee to get out of this. It is THAT bad.
- Location
-
- Location
- wembley
- Reviewing
- Post Office
- Date
- 2015-04-19
- Comments
-
i so much regret for changing from sky to post office. Its too slow and the internet is not stable. most of the time it shows limited connectivity. i regret using it
- Location
-
- Location
- Wembley
- Reviewing
- Post Office
- Date
- 2019-12-20
- Location
-
- Location
- West bromwich
- Reviewing
- Post Office
- Date
- 2017-12-20
- Location
-
- Location
- West Byfleet
- Reviewing
- Post Office
- Date
- 2020-06-10
- Comments
-
I have Post Office fibre. I find it very reliable with average speed 30mb. There is an occasional drop out but infrequently and then for only a couple of minutes. Customer service is easy to contact with minimal waiting times. Professional and friendly help from agents. I highly recommend this service particularly as it is competitively priced.
- Location
-
- Location
- West Cumbria
- Reviewing
- Post Office
- Date
- 2015-04-29
- Comments
-
Signed up after moving 7 months ago as TalkTalk who I was with refused to supply phone or broadband.
Their service is absolute rubbish, connection drop outs are common (my record being 64 in 24 hours) and the speed is never more than 2 Mbps and often under 1
Customer service is a joke - they promise to look into the problem and phone back but never do. There is a person called Giles (who may or may not exist) who I am always told is handling my problem. He has supposed to have been phoning me since 10th April. On Monday I threatened to cancel and was promised that it was 100% certain he would contact me before 5pm yesterday to tell me what was happening. I phoned at 5.05pm and cancelled - interestingly they were more than happy to cancel the early termination fee.
- Location
-
- Location
- West devon
- Reviewing
- Post Office
- Date
- 2016-02-20
- Comments
-
Absolutely dreadful . It`s not far off dial up evenings and weekends . I`m sorry I can`t afford the leaving fine . would if I could .
- Location
-
- Location
- West London
- Reviewing
- Post Office
- Date
- 2017-08-24
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.