1,366 Customer Reviews over 35 pages
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- Location
- Sidcup
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
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The worst broadband provide I have ever had. Internet keep disconnecting almost every day. I contacted customers support but they keep saying that they don't see any problem. They didn't solve the problem during 6 months. Internet speed is so poor that the best way to use it is to connect a pc and laptop to router via cable. Wifi signal is very poor. Avoid Post Office Broadband!
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2016-11-02
- Comments
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Really, anyone thinking of using this company should think again because they are appalling. I have just been forced to leave them. Our phone and broadband has been going down for weeks on end, again and again. The fault is always with them and never in our home. They have tried to charge me £120 for a non-existent engineer call, for a fault they corrected (yet again) in their exchange or wherever. Their speeds are hopelessly slow. The phone keeps fading. You cannot even talk to their customer services on a clear line. They are rude and abusive. They do not respond to complaints. They could not apply called display nor other phone features such as witheld number barring. They charged for it for half a year, but couldn't apply it! And refused to refund the wasted costs. Frankly, this is a company that just cannot run itself. They haven't even given me an impasse letter to pass on to Offcom, because something as simple as this is beyond them. They never reply to letters. A useless company that should be avoided at all costs. Very expensive once you get to the truth of their costs.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-02-25
- Comments
-
Post office broadband.. I wouldn’t call it that it’s worse that dial up! Painfully slow! You pay for minimum 8 and get 2 to 6 at best! Absolute joke! And you can’t cancel after it goes live and you’re stuck paying for it for the whole contract! I can’t wait to leave! Netflix doesn’t work if I pick up my phone trying to install internet security on my pc with their speed? Forget it!
- Location
-
- Location
- Romford
- Reviewing
- Post Office
- Date
- 2019-06-09
- Comments
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BUYER BEWARE- 14 DAYS WITHOUT INTERNET!!!
The short story is the Post Office left us internet-gazumped. For 14 days, imagine- no streaming services, my wife (who is studying her Masters) unable to study, we both unable to work from home- having to have work conference meetings at relatives’ houses etc. A complete nightmare.
Here is what happened
The horror stories are true. But with the Post Office, the experience was so bad before I had even got my broadband. I purchased the broadband through the Post Office website. They contacted my then-provider. As my custom was going over to the Post Office, the then-provider in-affect begins the switch-over process. Please note, that once this takes place, the then-provider is unable to cancel the cancellation of their services unless the Post Office makes the request. I was informed (by the then-provider) they had received the request for a switch-over and it would happen in 15 days’ time.
One week later I received an email from the Post Office saying they had rejected my order because the landline information was incorrect. After speaking to the then-provider, I confirmed the landline details. Rather than complete the existing order, Post Office created a new order.
A day later I received another email rejecting my order again, this time because “someone had already put in a request to take over the line”. When I pointed out that someone was them, they told me they were unable to complete the order until the initial 15 days was complete then is would be a further 14 days until they could provide the internet. And because my then-provider had begun the switch-over process, they were unable to continue the internet to that time because they hadn’t received a request to cancel the cancellation, once Post Office rejected the first order.
Confused? Try spending 3 hours on a Saturday on the phone trying to find out what went wrong…
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2020-04-25
- Comments
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Have not been with the Post Office for very long, but, thus far I've not been impressed with them. I signed up for claimed speeds of 30Mbs & quite often I'm seeing only 2.0Mbs ! Not impressed at all. Would not recommend them & will not use them again ...
- Location
-
- Location
- North West
- Reviewing
- Post Office
- Date
- 2018-11-02
- Comments
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After 6o'clock till 12o'clock you might aswell not have the internet,shocking speeds of 2.99 broadband, works in day time hardly works at night. worse than a dialup connection,PostOffice are simply the WORST possible broadband you could have, fobbed off by customer service about the line needs changing,new box, dsl...all total rubbish and lies,just look at the reviews here,they don't deserve 1 star...total sham service
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-01-19
- Comments
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Worst provider in UK. My download speed is 1.5 Mb since the beginning of my contract. Customer service is friendly but they can't do anything. I'm going to complain to the ombudsman.This reminds me the times you had to dial on the phone to get online. The service drops without notice, well, really a disaster. Users and customers don't have any right nowadays, which is nothing but hidden crime. Avoid this please, it's the worst thing I have experienced in more than 20 years.
- Location
-
- Location
- WOLVERLEY
- Reviewing
- Post Office
- Date
- 2021-04-09
- Comments
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I just give up
The most appalling customer service
I can't begin to say the frustration
Told lies all week from 8 different people
In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-06-21
- Comments
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Absolute nightmare of a company to deal with PO Broadband is the worst I have ever been with when I finally managed to leave them they do not communicate I think I owed £22 when I left I asked for a final amount owing they never got back to me. I was moving house at the time a few weeks went by and I got a letter from some debt collection company CCS COLLECT for £120.80 WTF It was printed on some tissue type paper looked a proper scam and came up as a scam on Google search they give you numbers to contact them blah blah blah none work no contact started to get phone calls from with held numbers phone was blocking them finally managed to answer one of these calls ended up paying £120.80
never got a receipt but I have them on my banking app as commercial collect and guesse what just had a letter from PO broadband to pay CCS £120.88 well they can **** RIGHT OFF LETS GO TO COURT. DONT GO NEAR PO BROADBAND.
- Location
-
- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2017-05-07
- Comments
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The worst of a bad bunch, customer services is useless and sales are worse
- Location
-
- Location
- Stoke-on-trent
- Reviewing
- Post Office
- Date
- 2018-08-20
- Comments
-
Well I wish I could give them no stars. This company makes Talk Talk look good. My relative went with this bunch of trained monkeys ( sorry about that monkeys ), total rubbish. Speed is 0.6 meg on a GOOD day. smoke signals would be quicker and more reliable. The router looks like it was made in China for 10p and disconnects umpteen times a day. I changed it for a Belkin router, lot better signal but still a crap speed. Do yourself a favour and avoid them, BT are offering to pay the balance of any contracts up to £300 to move to them, do so ASAP.
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
- Location
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- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2016-08-18
- Comments
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The speeds were slow (300ms to London servers).
The second we started any kind of real usage such as downloads or streaming video we had instant packet loss & pings upto a few seconds.
On phoning post office about this they insisted the problem was likely with our internal wiring, had us switch to the master socket 'to test it' and then the connection got better.
Interestingly this happened even if the connection was already on the master socket when we phoned them!
On attempting to transfer away from them we were told there would be an exit fee until we challenged them on having changed our call charges.
After that they then told us we had canceled our transfer, which we had not. On phoning them they told us to talk to the new ISP as their system had no record of them initiating the cancellation.
The new ISP said they had received no cancellation, when confronted with this the post office admitted the cancellation was entirely inside their own system.
DO NOT USE THIS ISP.
- Location
-
- Location
- Rhydlewis
- Reviewing
- Post Office
- Date
- 2017-01-01
- Comments
-
Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs
The only reliable thing is they never fail to collect the money
I would not reccommend this service and I have the premium package!
- Location
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- Location
- Carnlough
- Reviewing
- Post Office
- Date
- 2017-02-05
- Comments
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I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
- Location
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- Location
- Northampton
- Reviewing
- Post Office
- Date
- 2020-08-17
- Comments
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DO NOT SIGN UP WITH THEM. We upgraded to their pro-broadband service on the 4th August, as our service was pretty poor on the standard and we were told that we could achieve 75mbps on their pro service. With now working from home we needed a good service. since then we get max 38mbps on a GOOD DAY and usually at unsociable hours as no one else is using it at that point. We have two computers running, an house alarm and 2 mobile phones running on it. We are supposed to get 75mbps, but becuase when the post office 'tries' the line it registers 75mbps they will not let us cancel and say we have to be WIRED to achieve good speeds. We are both working from home and so cannot be wired as our phone lin e is nowehere near anywhere we can work. Apparently we had time to change our minds before it went live on the 4th....but how did we know it would be utterly rubbish if we had no time to try it!! DO NOT SIGN UP WITH THEM
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2015-09-17
- Comments
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Absolute shocking customer service and broadband service. Me and my 8 month pregnant girlfriend have been with the post office for 6 month and have only had 1 day where the Internet worked plus the phone line is really crackley and can hardly hear anyone, I have rang 6 times about the problem and done every check they told me to do. I rang them today to cancel the account and they told me it will cost me £128 or nearly £200 for an engineer to come out for there faulty line and router this is a joke and I'm not paying it
- Location
-
- Location
- ilford
- Reviewing
- Post Office
- Date
- 2017-05-02
- Comments
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Disgraceful service all round after 6 month with probably 50 calls and 3 modems I could not connect continually for a full day sometimes dropping out up to 50 times a day.. Customer services are polite and try to help but the “expert” technicians I talked to were rude and unbelievably ignorant, asking me to” borrow someone else’s computer to test my system” after my two Ethernet connected PC failed to stay connected. I build PCs and have experience with modems ect although unix types.
They cannot get bill right and demand money that you don’t owe with “well just pay it and we will refund you next time. AVOID AT ALL COST. Half star for they polite customer services None for anything else
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2022-01-19
- Comments
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Rubbish the are so annoying so unprofessional just. Downloading is 0.3 Mbps and uploading is 0.1 Mbps I been doing the test and when contact them the just cut the line. As they sold all costomers to shell now they don't care at all we are paying for the headach we are having. There is no one we can complain to as soon you say can I speak to manager they just hand up on you. You are bonded in contract which you have to pay but apart that the service forget about that. Avoid don't even think about join them
- Location
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- Location
- Oldham
- Reviewing
- Post Office
- Date
- 2018-04-18
- Comments
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After experiencing no internet from the minute off alleged switch on. We phoned the post office to ask for help.
We were.
Fobbed off
Treated poorly
Mistreated
Poorly advised
After a month of no service we had no option but to request a cancellation if this none existent service.
You can’t cancel we were advised and the rude advisors from the Royal Mail were nothing short of useless and rude.
After over 30 phone calls. More than one a day for a month we managed to get the service cancelled.
But believe me that was not easy. We had threats of charges of £700 for breaking contracts.
The help and support was shocking. Only stating we will be complaining to the ombudsman saw some action to have this service cancelled
My advice. Avoid the Royal Mail. It’s not the trustworthy company of old. It’s now cut throat and ruthless.
- Location
-
- Location
- Redditch
- Reviewing
- Post Office
- Date
- 2019-04-20
- Comments
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Rotten! Poor service all round. They say that there is nothing wrong with our internet and wouldn't do anything about the outages we get continually. Very hit and miss as to whether we have internet. Tied in for 18 months. Can't wait yo buy ourselves out of the contract. Avoid. Very disappointed and disheartened.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2017-10-08
- Comments
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Please please please do not go with this company unless you want a headache. Post office is good for posting and nothing else ! Honestly....the worst costumer service and the slowest broadband ever! The only reason I’m with them is because my provider Fuel gave up and sold out to the post office. I’ve inherited a nightmare. I currently have no broadband for a week now and all I get told is, they will reboot it, which they can’t seem to do. They’ll be quick to send the bill though I’m sure. Huff!
- Location
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- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
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had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2018-11-26
- Comments
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STAY AWAY!!! My services were cancelled by the Post Office for them to take over. They did not take over on the date promised by them. On contacting them they told me nothing, they have no structure or customer service skills. On sending in a formal complaint, this was addressed with promise of getting back to me. I am STILL waiting. I have now been without phone and broadband for a full month. DO NOT USE THE POST OFFICE FOR ANYTHING!!!!
- Location
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- Location
- Esher, Surrey
- Reviewing
- Post Office
- Date
- 2019-05-12
- Comments
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I subscribed because of the cheap monthly fee. A mistake. The router is alsways slow, it hangs 3 or 4 times a day and no service at all 2 or 3 times a month. Takes me back to the computing of the 1990's. This PO service would have been fine in the days of 8086 processors and Windows 1 but is totally inadequate for today's hardware and software demands.
- Location
-
- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2020-01-08
- Comments
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Worst broadband EVER don't touch with a barge pole drops out at least 20 time's a day.
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2018-07-08
- Comments
-
Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
- Location
-
- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
-
had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
-
- Location
- stockton
- Reviewing
- Post Office
- Date
- 2019-01-07
- Comments
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the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
- Location
-
- Location
- Holbeach
- Reviewing
- Post Office
- Date
- 2021-08-21
- Comments
-
Hands down the worst broadband I've ever had the displeasure of experiencing. Only functional a fraction of the time and tediously slow when it does. Awful, awful service. Avoid.
- Location
-
- Location
- Luton
- Reviewing
- Post Office
- Date
- 2020-04-26
- Comments
-
Not going to sit here and rant and rave, i will be contacting the ombudsman.
When i first had dial up, it was faster.
- Location
-
- Location
- Slough
- Reviewing
- Post Office
- Date
- 2020-08-14
- Comments
-
Please,if possible try some other broadband companies ,tired of this,No internet service for a month...
- Location
-
- Location
- Holloway North London
- Reviewing
- Post Office
- Date
- 2018-05-07
- Comments
-
Abolsutely disgusting from the Post Office. Poor broadband speed, phoneline keeps dropping out after 5 minutes and extremely rude and incompetent staff. I regret signing up to this and will be cancelling soon. The staff do not want to help in any shape or form and then when I insist on technical enginnner coming out to solve the issue they reitorate the fact that a £140 charge will be payable. Absolutely disgusting and will never be returning with these p***** ever again. Disgusted and livid and shame on all the employees I have dealt with particularly Lewis from preston technical department if that is his real name. PLEASE AVOID THIS DISGUSTING COMPANY AT ALL COSTS.
- Location
-
- Location
- Boston lincs
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
- Location
-
- Location
- Westcliff on Sea Essex UK
- Reviewing
- Post Office
- Date
- 2017-10-23
- Comments
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Sorry , no good points .
Dead slow internet speeds.
Phone line far too hit & miss .
Direct Debit payment NOT TAKEN ONCE in my 18 month contract on the date it was supposed to be taken . They blame it on my Bank . Yeah, right .
Not easy to stay on top of if you're on a tight budget . Overall review - GO ELSEWHERE - ANYWHERE ELSEWHERE !
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2016-09-07
- Comments
-
Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone!
- Location
-
- Location
- Taunton
- Reviewing
- Post Office
- Date
- 2020-07-11
- Comments
-
Absolutely AWFUL company to deal with. Constant DAILY disconnects. Beyond useless customer service who always blame the customer and not their own shoddy service. STAY CLEAR! of this company. I have been with EE, SKY, BT and never had problems with them. Don't just go for Post Office because of the price like i did.
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2016-01-21
- Comments
-
I hope people may look at my previous posts and take my advice. The advice is simple: AVOID,AVOID AVOID the Post Office for broadband. The speeds render the whole thing unusable, I was without a connection for a month - was promised twice that I would get a refund and didn't get a penny - CROOKS the lot of them. I even got threatening calls from a debt collection agency for money that they owed ME !
Don't touch with a bargepole and how the regulator lets them get away with this I really don't know.
AVIOD, AVOID, AVOID THE POST OFFICE BROADBAND. You have been warned.
- Location
-
- Location
- nantwich
- Reviewing
- Post Office
- Date
- 2017-01-18
- Comments
-
The availability of Internet services is so limited it unbelievable. After suffering for nearly two years with limited services and no actions taken by the Post Office I can only say avoid the broadband it's worth paying a little more with another provider. Customer services have several stock phrases and rarely deviate from it. Do not consider this supplier.
- Location
-
- Location
- Telford
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
-
Shocking customer service!!!
Left me without internet for over 4 weeks in total(over a 3 months period) and still made me pay bill....without a sorry or compensation .
download speeds are dreadful.....it's quicker to light a fire in your back garden and send smoke signals instead.
. when you do phone them they will keep you on phone for nearly an hour every time.
Hold your heads in shame po... shocking customer service!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.