1,366 Customer Reviews over 35 pages
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- Location
- Durham city
- Reviewing
- Post Office
- Date
- 2018-10-13
- Comments
-
Today we have had over 42 drop outs with the modem turning red.
We have been with the post office for over 2 years and have had the engineering people out multiple times. They can't understand what's wrong and post office customer service always blame the filter and say it needs changing (we have a draw full of changed filters) these cost £1 each from any hardware shop.
Our bill started off at £18 a month now it slowly went up monthly and now it's £40-43 a month for a service we don't recieve ontop of the bill we pay subscription charges on Amazon and Netflix and disneylife so we lose out on all when we can't watch them
We are giving our money away and today we have emailed them with a complaint as loyal customers who never missed a payment they either fix this or they permanently cut us off ontop of that the router is not as secure as they make out as there has been network attacks by IP spoofers so have demanded a full investigation if nothing gets done we will take the matter up with the local citizens advice bureau and the ombudsman as it causes stress and arguments in the home when the devices and TV goes off. Customer service seem to be quite understanding and say they wouldn't be happy either but when there's been over 50 calls there going to say anything. If they carry on with a network that doesn't work there going to lose all there customers.
We will either get the router turned off permanently and never get broadband in again or move to sky.
This service is terrible we are basically giving our money away for nothing
- Location
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- Location
- Aintree
- Reviewing
- Post Office
- Date
- 2021-06-27
- Comments
-
We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
- Location
-
- Location
- Manchester City center
- Reviewing
- Post Office
- Date
- 2020-09-29
- Comments
-
Awful... never reached the predicted speeds, not even close couldn't even run 2 devices at once. Closed the account and was advise if I didn't return my router I would charged. I no longer live at the property and no longer have access and I have never been told I have to return a router with any other provider before; especially when you pay for it upfront? Also tried to upgrade due to the package never reaching it's advertised speed and I would have had to sign up for another years term.... and that was NOT happening.
Didn't bother with customer support knew from many reviews it would waste my time but was average when I called to close the account. Online chat is never available and the fact I couldn't close my account online like so many other utilities providers allow you to do now was hard with the hours I work clashing with their call centres more often than not.
- Location
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- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2017-08-31
- Comments
-
I was a Fuel Broadband customer, a happy one I hastily add. Post Office took over Fuel and its customers.
Post Office (Piss taker) charges former Fuel customers at £30.50 per month for a laughable bog standard broadband service at snail pace speed. Their Customer Service / Tech Support is last to none.
If you want to spend your all precious time on the phone to them, provide that it works, then sign up with them.
- Location
-
- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-07-14
- Comments
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Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
- Location
-
- Location
- Kilrea
- Reviewing
- Post Office
- Date
- 2016-05-27
- Comments
-
I have had a nightmare regarding my dealings with PO in that there was no follow up telephone call to resolve my issues.I will seriously consider my provider next time
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2020-07-09
- Comments
-
Broadband keeps failing. Hopeless Customer Service with time and MONEY wasted when landline is out of action, too (as at present) Approach via 0345... number is particularly annoying 'cos of 'security questions'. There must be a better way!
- Location
-
- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
-
Absolute rubbish Broadband speeds (1-2 Mbps download).
Occasionally service drops out, making us very frustrated and angry.
Can't understand why PO Broadband is still in service.
No wonder so many people are leaving them. I also now left them after many years of suffering.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
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Shocking customer service. Staff are rude. Was getting an internet speed of 4mb/s. Switched to plusnet and the same line is now running at 13mb/s. Post office broadband is actually talk talk .
- Location
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- Location
- Cinderford
- Reviewing
- Post Office
- Date
- 2020-06-15
- Comments
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Internet cuts out about 5 times a day, customer service say there is nothing wrong, so frustrating! Will cancel asap.
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-03-09
- Comments
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Very poor. They cancelled my initial order having misunderstood my requirements, then for the follow-up charged a connection fee and claimed an engineer needed to visit. I took a day off work to wait, only to be told that this wasn't then required because
a line was already at the property - which, you've guessed it, I knew and had informed them of for the initial order that they then cancelled. I complained at losing a day's leave from work for no reason and was offered £5 in compensation. (Yes, £5. That wasn't a typo.) I originally ordered and chose to pay line rental up-front to reduce the cost - that wasn't processed - and also went through a cashback website. They refused to honour the cashback because the order was cancelled - this is true, but it was cancelled and re-ordered by them. To top it all off, the broadband speed is very poor - although to its credit its fairly reliable. Overall, 1 star rating is being generous.
- Location
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- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2018-01-14
- Comments
-
This is the worst service I've ever had, the broadband keeps dropping out, I'm on my second modem from them still a rubbish service. The so called online engineer tries to blame me and my equipment which is not faulty, my son is a Microsoft certified engineer. No other provider has had difficulty in providing broadband. I strongly suggest DON'T USE THIS COMPANY they're unable to provide what you pay for, I'm 5 months into an 18 moth contract and am going to leave and will take the Post Office to court for breach of contract and claim the £300+ and all costs I've had to bear. They are rip off cowboys.
- Location
-
- Location
- london
- Reviewing
- Post Office
- Date
- 2020-07-04
- Comments
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Speed is average WHEN it connects. if you are just using your internet for the odd email then this would be fine. If you work from home, stream or play online games or anything then this is NOT suitable. There are random disconnections throughout every day and you can be disconnected without warning for up to 10 days.
- Location
-
- Location
- Harptree
- Reviewing
- Post Office
- Date
- 2019-02-06
- Comments
-
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
- Location
-
- Location
- Callander
- Reviewing
- Post Office
- Date
- 2019-07-14
- Comments
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PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
- Location
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- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2018-08-28
- Comments
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I read previous reviews for the Post Office which were largely horrendous but decided to give them a chance. What a huge mistake! I specified that we needed to keep our old telephone number for various reasons - the main one being contact with medical services. This was ignored and after many frustrating phone calls to the Post Office I discovered that when I spoke to the agent on the phone he put in the wrong phone number which was subsequently taken away by BT and we were given a new number. The Post Office admitted it was their fault but said they were unable to give us our old number back due to technology. If technology can take a number away surely it can replace it. This has caused untold problems not only on the medical side but also because it was business number. I am totally disgusted with the attitude of the Post Office and I would strongly advise anyone who is thinking of taking out a broadband package with them to steer clear and not touch them with a barge-pole. Shame on you with all your promises of good service - its a total load of rubbish!
- Location
-
- Location
- Devizes
- Reviewing
- Post Office
- Date
- 2021-06-20
- Comments
-
Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
- Location
-
- Location
- Eastbourne
- Reviewing
- Post Office
- Date
- 2019-01-01
- Comments
-
Hi all,
Internet speed constantly drops and crashes.
Completely unreliable.
After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .
They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.
Never use this low life company.
The people on the phone are friendly enough they just have to deal with the company bad products.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-02-29
- Comments
-
When it does work it doesn't work for long. My devices barely pick up the weak signal and the service is very poor. The cheapest broadband going, but I'm not even getting a minimum service.
- Location
-
- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2016-01-01
- Comments
-
Back to the 70's with the Post Office 'Premium' broadband. If switching broadband services on exactly (to within 5 mins) of the 2 week cooling off period expiring isn't bad enough, then the 0.2 Mbit/s speeds between 4pm & 12am will certainly convince you of the quality of this Crapita / TalkTalk rip off venture. Please also try the fantastic early exit option. It'll leave you £198 lighter. Nice touch debiting it on New Year's Eve too. I challenge anyone to get a surname from any of the 'customer service' team (for fear of reprisals) let alone an email address. Still fancy it? God help you.
PS 3 stars for consistently reliable joke of a 'service'.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2016-07-11
- Comments
-
Worst broasband ever... It stops working all the time for very long periods! Never again
- Location
-
- Location
- Berkshire
- Reviewing
- Post Office
- Date
- 2020-03-13
- Comments
-
This is the first time choosing Post Office for my broadband supplier and I wish I had seen the reviews on here before choosing them. I too have had issues with signal drop out when my wifi stops working suddenly. I consider myself to be a light user of wifi and I live alone so cannot be due to to many users in the home. Also on launch day I was left with no internet for 3 days when they switched over. Customer service is slow, expect to be waiting on the line for at least 20mins before someone answers. I will be changing providers when my year is up. I would not recommend Post Office Broadband even though they are cheap.
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-03-19
- Comments
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Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
- Location
-
- Location
- norfolk
- Reviewing
- Post Office
- Date
- 2019-01-23
- Comments
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I was told I could make a single payment to cover the entire 12-month contract. I have since found out that this is not possible. In other words, they lied to me. The customer service staff are uneducated and keep asking me what the problem is.
- Location
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- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2020-04-09
- Comments
-
What a joke have had the internet off these people for about 4 months all it does every day is drop or can't connect when i phone them all I get is there is nothing wrong what a joke can't wait for my contract to end so i can get some one else
- Location
-
- Location
- SY
- Reviewing
- Post Office
- Date
- 2016-10-16
- Comments
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They disconnected and changed our landline phone number four times. I am born and bred in London and never had such a rubbish service from any where in my life.
AVOID LIKE THE PLAGUE
- Location
-
- Location
- Greenfield
- Reviewing
- Post Office
- Date
- 2018-09-21
- Comments
-
Signed up for a new contract with them- now no internet been told it will take at least 5 days before I get broadband back! And can I ring them to see if it’s working! It’s a joe.
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2017-08-23
- Comments
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I have been with the Post Office for around seven years now. I have to say I've stayed with them because they are cheap. I've always found the customer service poor but I've eventually been able to sort out the various problems I've had over the years.
I've had numerous issues with the landline for making calls that have all been fixed with no extra cost and also was charged for transferring my number when I moved home without being told there was a cost (after weeks of complaints this was finally waived).
The broadband has always been quite slow and intermittent at times but I've always gotten by with it.
Recently they have stopped sending my quarterly bill to me and I am only finding out once I've had the overdue letter through the door. This time I received nothing at all until they have put a call bar on my landline.
This is the last straw and I would seriously reconsider if you are looking to start a contract with the post office.
- Location
-
- Location
- Berkshire
- Reviewing
- Post Office
- Date
- 2020-04-06
- Comments
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I have slow broadband where I live, that's not their fault.
However, when I swapped from another company, the speed plummeted from 14Mbps to 8Mbps as soon as it swapped. No matter how hard I tried to get them to look at why, they just kept coming up with excuses and politely refusing to do anything. They even refused to swap the modem/router.
PO broadband are by far the cheapest, there's a good reason why!!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
-
The worst broadband I have ever had. Service cuts out all the time. F you only use the internet to look up the odd thing, this is the service for you. However if you stream tvs, are studying or have to work from home. This provider is no good for you! The customer service is rubbish, will lie to you. Also the router provided is really poor quality and prone to breaking. This is my 2nd and have only had this provider for 5 months
AVOID.AVOID.AVOID
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2017-10-17
- Comments
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Supposed to be fibre, getting < 2Mb/s.
Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
- Location
-
- Location
- wisbech (cambs)
- Reviewing
- Post Office
- Date
- 2020-10-08
- Comments
-
in last month of 18month contract, been paying 19,50 all in incl paper bill, just recieved last bill its 25,97 WHY...
not been able to access anything on TV setup for 4months now no solution offered or found, out of action during lockdown could not get re,imbursed as no access to online complaint, unable to log in when running again, missed cut off time to claim, situation never resolved, completely and utterly useless staff on phone, they blatantly lie you when they cant help and worse still they dont offer to help.
NEVER NEVER NEVER USE
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-06-23
- Comments
-
broadband is really bad always cutting out
- Location
-
- Location
- Dorking
- Reviewing
- Post Office
- Date
- 2018-09-28
- Comments
-
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
- Location
-
- Location
- Mid Wales
- Reviewing
- Post Office
- Date
- 2020-03-12
- Comments
-
Dreadful do not touch them. Paying for Unlimited fibre 35 to 40 Mbps getting 9 mbps. After 30 minute phone calls fobbed off will be sorted but still the same. Was getting 36 Mbps with sky but PO had a amazing offer. They are totally useless. Wish i had stayed with sky.
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2017-10-21
- Comments
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The only polite word to use is NAFF.
Upload speed .4, download speed .3 and if i try to log onto my online banking it times out. Maybe I'll try during Match of the Day...
Cannot comment on customer service - i'm phoming them tomrrow to asak for a speed check from their end!
- Location
-
- Location
- Fleet
- Reviewing
- Post Office
- Date
- 2016-02-25
- Comments
-
I was a customer for a number of years before switching to Virgin. We were unaware there was anything wrong until we started getting letters from debt collection agencies. The post office are unable to send us a final bill and have written the debt off except they haven't. Every 12 months it's a new debt collection agency and customer services are incapable of doing anything about it.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2016-12-17
- Comments
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Lost broadband çonnection and rang their customer services?Put on hold for one hour.Gave up and tried again a couple of times with the same result.You have to pay for this.Sent them a letter.No reply.They are a sick joke and can't understand how they can get away with it.Dont go anywhere near this company.
- Location
-
- Location
- Huddersfield
- Reviewing
- Post Office
- Date
- 2016-01-17
- Comments
-
I entered into an 18 month contract, the 1st 6 months at £15 then the remaining 12 months £23.That price has increased without warning to £24.Consequently I have lost faith in the P.O and will be leaving at the end of my contract.It is unfair that they can change the terms and agreement that I entered into.For all I know come May they could put their price up again.They may gain a little extra revenue for the remaining 11 months of my contract,but after that I will be leaving.If things had stayed the same I would have commited to another 18 months.A contract is a contract and the agreed amount should stay the same.They are going to lose my custom due to their greed.Be warned people the Post office cannot honour their agreement.After speaking to them all they could do was say I am sorry sir.I know its only a £1 this time but the fact they can increase the price when they want weather in or out of contract is very wrong.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2018-08-11
- Comments
-
On a 18 month contract,12 months to go and counting the days.
My broadband speed is ok when working, but keeps outing and loose the broadband every time I pick the phone up.
Also crackling on line.
Phoned customer service said they have checked line no problem but they could send someone out but would have to pay.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.