322 Customer Reviews over 9 pages
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- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Comments
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Reluctantly scoring 1 star as I am unable to give them less absolutely shocking avoid this company at all costs! Customer services appalling , sales staff, technical staff poor don't explain products, watch out for the charges that appear on your bill, the fact that they appear is apparently enough of an explanation by this company it's up to you to find out ! They charge you for a replacement router because you have not treturned the old one within 16 days but don't tell you this and you have to request an envelope to send it back ,how do you know this? And ps you only get an envelope to return if you originally paid for delivery even if your goods are faulty watch out for land assurance payments and router assurance charges applied and you have to aske them what they are for and ask them to remove them. They come on your account with a nil charge then after two free months the fee is applied . Check your bills.
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Location
-
- Location
- Inverness
- Reviewing
- POP Telecom
- Date
- 2017-08-18
- Comments
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Absolutely shocking! Joined company in November 2016 and Pop Telecom are expecting me to pay £517.83 fee to leave contract early. However, the broadband service is not fit for purpose I.e 1-3MBPS, if you are lucky to get connected. If you do get connected connection drops after a very short while.
Customer services are atrocious. Leave you waiting for ages before they eventually answer, I waited for 30 mins at one point & gave up! They promise that you will be able to get out of contract early verbally & tell you to contact your new provider & then don't allow new company to take over line. This has now happened 3 times.
They don't reply to complaints via email, although you get an automated response saying you will get a reply with 5 working days. I'm still awaiting a reply from an email I sent 2 weeks ago. I've spent hours trying to contact them to avail. Seagulls service....in fact you can't call it a service...Pop Telecom must be doing very well with all the money they get for doing nothing than getting you signed up for 2 yr contracts for services services that they can't provide.
- Location
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- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-08-16
- Comments
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Can I give them 0? Horrendous. Never dealt with a company so bad. Service ridiculous, whole thing is a joke. Trying to set up for one month.. quick to take your money but not so quick to actually set up. Stay FAR away from this company. they are not legit, a complete joke.
- Location
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- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-08-14
- Comments
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Absolutely shocking. We've only been with them for 2 weeks and for us to come out of contract early itl cost over £400. It took forever to get set up so we were with out phone and internet. Now it's up and running it is so slow and useless. We had the same standard broadband with sky and had no issues. I have sent several messages on Facebook and never had a reply. DO NOT GO NEAR THIS COMPANY!! We've got another 18months of crap to go through
- Location
-
- Location
- uk
- Reviewing
- POP Telecom
- Date
- 2017-08-10
- Comments
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absolute rubbish
liars and thieves
don't touch 'em with a barge pole
- Location
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- Location
- Brighton
- Reviewing
- POP Telecom
- Date
- 2017-08-06
- Comments
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Avoid. They proactively miss-sell insurance and charging numerous other amounts, claiming it was in error but then not refunding. Shocking behaviour.
- Location
-
- Location
- Suffolk
- Reviewing
- POP Telecom
- Date
- 2017-07-31
- Comments
-
Just want to say this company is absolutely c...p! I joined them in June and have had loads of problems. I have had no phone and no broadband for a week now. I have rung them nearly every day and still no joy. They are useless. Tell your friends not to touch them with a barge pole. I have been to the shop that has been promoting them and told them they should stop doing that.
- Location
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- Location
- Castlewellan
- Reviewing
- POP Telecom
- Date
- 2017-07-27
- Comments
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People do not use they do not send out a bill that u r to pay the next day they take over your line when u do not pay it they cut u off I mean your line is dead keep away report them as by owns the lines they use as they will not tell u this by is the one that should and can stop them they r rude and hound u on your mobile like 10 calls for a payment which is not to be payed until a month away and u will have to block r report them to the police I would tell others to get beeline and then u can leave they r crap
- Location
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- Location
- Horwich
- Reviewing
- POP Telecom
- Date
- 2017-07-25
- Location
-
- Location
- Shrewsbury
- Reviewing
- POP Telecom
- Date
- 2017-07-19
- Comments
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It's honestly awful, if your here debating if you should risk it or not because it's cheap, Please don't bother. Nothing works I mean like basic tasks like checking my emails, Facebook, YouTube, Netflix, amazon. Pretty much anything dosent work so there is really no point in it! They are nothing book crooks selling awful internet making it out to be something it's not to get a quick buck. It took me 2 hours to buffer a movie of amazon i wanted to watch. For a few pounds more I can get internet that is instant! You get what you pay for I'm afraid and all your paying for here trash
- Location
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- Location
- Derbys
- Reviewing
- POP Telecom
- Date
- 2017-07-18
- Comments
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WORST COMPANY EVER, WOULD NEVER RECOMMEND TO ANYONE ELSE!!!! POOR SERVICE, POOR COMMUNICATION, POOR ATTITUDE AND POOR VALUE FOR MONEY
- Location
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- Location
- Norwich
- Reviewing
- POP Telecom
- Date
- 2017-07-08
- Comments
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I really wish I hadn't gone with them but I'm only in England a few more months so I didnt think I'd mind. Internet speed is 80% slower than any other provider I have been with also the connectivity is total rubbish if your trying to watch Netflix dont bother it will stop an start reloading the page super slowly for 10min before playing again then it will repeat this. I originally thought it was Netflix but then it did the same with a bunch of other website like Hulu and prime. I would not recommend this company also they say you can 'pay online' I've not been able to so far and it has drained my credit.....
- Location
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- Location
- Gainsborough
- Reviewing
- POP Telecom
- Date
- 2017-06-20
- Comments
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Well where to start 1st even 1 star is to much to rate them 0! Nothing but problems from minute I joined. 3go live dates 3router delivery dates. 15 phone calls through out our 4week wait in the mean time they hit my bank for £66 even though we had no equipment or service, Cancelled at the bank luckily as I had lost all faith in company before I even had services. They then went ahead and decided they was going to set up a new direct debit without permission and again I've got screen shots and a letter so sure ofcom will love this company fraudsters. They had been told I've payed plusnet and were leaving there company being lied to hung up on very rude staff of witch I say they must have only a handful of people as I've spoke to them all several times quick to answer phones not be helpful even managers lie! They don't keep you up to date like they say no free phone nice set up for them nice bill for us. Signal is sh!t it can only run 1 Xbox in my house can't connect more than that what a joke suppose it's in the words speeds of up to 40mb pmsl we running at 17mb real fast fibre NOT and to think you charge £2 more than sky for package what a bunch of incompetent little twirps don't know there ass from there elbow. People's stay well clear or if you join record everything log it all dates and times. O and also if my personal detail was not on my evidence against them I would put it up for all to see.
- Location
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- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-06-19
- Comments
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What a useless bunch of shysters. 3 weeks in, over 15 calls later and super slow. Now not answering phone. DO NOT USE THESE PEOPLE if you value your sanity and blood pressure
- Location
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- Location
- Hastings
- Reviewing
- POP Telecom
- Date
- 2017-06-08
- Comments
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Absolute rubbish. This is a totally scathing review because this is what it is. Weeks and weeks of calling them to tell them that I'm not recieving the right speeds for what I'm paying for, considering it is fibre optic!!! Some tests would have me lower than 1mbps... that is absolute rubbish. This place also tried to charge me a £125 non-direct debit fee. These are cowboys and run by the parent company talk talk, who are rubbish aswell. Please avoid at all costs. They are very awful.
- Location
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- Location
- Chesham
- Reviewing
- POP Telecom
- Date
- 2017-06-07
- Comments
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Absolutely appalling - the worst company I have ever dealt with. Customer service is aggressive and misleading. Poptel overcharged me for almost 2 years and fought hard to avoid a full refund. My contract with them has ended - with appropriate written notice on its due date and they are trying to impose a £50 disconnection fee (not in my contract), late payment charges for the service they insist is continuing even though my contract has expired. Unbelievably bad. Avoid at all costs. My next stop is Off-Com
- Location
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- Location
- LEIGHTERTON GLOS.
- Reviewing
- POP Telecom
- Date
- 2017-05-26
- Comments
-
Desperately slow broadband 4.3
download. Worse than telephone only.
- Location
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- Location
- Billericay
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Comments
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Quite sad to see the bad reviews on here.
I've used this company since about 2013 and I would t go anywhere else.
They are fantastic cheap and reliable.
Would defo recommend
- Location
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- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Location
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- Location
- Gloucestershire
- Reviewing
- POP Telecom
- Date
- 2017-05-13
- Comments
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This company is awful. Customer service team are rude and very unhelpful and completely unwilling to help there customers (all about the money) I recently changed jobs I called them an made it clear my bill would be a few days late they promised not to cut me off.. But thay did on a Friday then refused to turn me back on until Monday I quired this with a manager that was unbelievably rude saying "I shouldn't have the Internet if I can't afford it" new job not considered! An to top it all of they tried to add a reconnection fee! Waste of time and money I'd rather pay a few £ more for a real service than pay thease jokers wages. See you in court!
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- POP Telecom
- Date
- 2017-05-10
- Comments
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A DREADFUL COMPANY ! No Broadband or phone for 4 weeks after joining and had to involve Ofcom for compensation.
AND
When I decided to cancell my contact half way through the period despite being told they "do not makes penalty charges" they invoiced me and removed from my account £300. When challenged over this they advised this was in the small print in the contract I agreed to. So BEWARE before tying yourselves up with these people and if you shop around I am sure you will probably find better deals elsewhere. I cut my broadband/ phone bills in half by moving!
- Location
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- Location
- Braunton
- Reviewing
- POP Telecom
- Date
- 2017-05-02
- Comments
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Dreadful company...do not touch...without signing up they took £44.23 from my account. PC world recommended them! Give you the run around when trying to get money back. The finance director who signs the cheques has not been in would you believe since end of March. Total scam
- Location
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- Location
- Bradley Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-04-22
- Comments
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Shocking. Stay away
Failed to do anything they say they would. Run away.
THERE ARE NO WORDS TO DESCRIBE HOW BAD POP TELCOM ARE
- Location
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- Location
- Payhembury
- Reviewing
- POP Telecom
- Date
- 2017-04-19
- Comments
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I am so disappointed with everything about this company. We signed up to this company through curry's PC world. We were told that they were specialist in rural areas. We were told that we would have the same speed if not better, than we had with plussnet for £20 cheaper. We were not told however that we would have to pay a charge of £50 even after the contract had ended to move provider. We have been with them for phone just over a month and broadband for 22 days. We have complained several times that our broadband is so slow that on many occasions we can't even connect. We had 5 devices running with plussnet and the speed was OK. I have just called again and they said that they is nothing more they can do. If I want to terminate the contract, I will have to pay £269 plus an admin fee of £100 then the £50 charge of changing suppliers. This is disgusting. I am so cross that I got so sucked in without checking them out. I fully intend to make as many people aware as possible not to go anywhere near this company.
- Location
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- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2017-04-12
- Comments
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These people are total scam artists. I was mis-sold an internet package by a sales agent at CarPhone Warehouse, and I've been complaining to POP Telecom since early January, but they keep giving me the runaround, always changing their story and never calling me back when they say they will. I've asked them multiple times to end the contract, and have requested that they refund my money. They have established a definite pattern of constantly promising to fix the situation, and then never following through.
After over 3 months of trying to resolve this dispute, they are still debiting money from my bank account each month, even though I've asked them several times to stop until this dispute is resolved. They claim their automated system can only stop the direct debit if I cancel the contract and pay an early termination fee of over £200, but if I terminate the contract they can no longer investigate my claim for any refund. They say if I cancel the direct debit myself while the account is still open, they will report it as delinquent to a collection agency. Please spare yourself the nightmare of having to deal with these people!
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2017-03-06
- Location
-
- Location
- Preston
- Reviewing
- POP Telecom
- Date
- 2017-03-05
- Comments
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The worst broadband provider ever!
Slow connection.
Low tech router: keep disconnecting.
Absolutaly usless customer service: don't answer the phones, don't answer email questions, ignore reported faults, arogant.
Additional chargé for nothing: few pounds every months, no explantion given.
I'm in the proces of getting some legal advise as it looks too much like a froud to me.
Keep yourself away from POP telecom, save your time and nerves.
- Location
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- Location
- Preston Lanc's
- Reviewing
- POP Telecom
- Date
- 2017-03-04
- Comments
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Been with POP telecom now for somme years and had little ned to contact them,The few times that I have had problems they have sorted them out quickly and efficiently.I have had no problems with accounts at any time and recomend them to my family and friends
- Location
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- Location
- glasgow
- Reviewing
- POP Telecom
- Date
- 2017-02-21
- Comments
-
This company appear the cheapest initially but you will pay more in the long run. Poor service. Hidden charges. It is a cynical , exploitative company out to take money from you - not offer you a service! !!Charging £75 to leave - even though contract has expired. Save yourself the headache and being ripped off.
- Location
-
- Location
- Market Drayton
- Reviewing
- POP Telecom
- Date
- 2017-01-31
- Comments
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We have been with pop telecom for 1 month, 2 weeks after switching we realised we had been taken for a ride and promised things they could not deliver.
I used this page to do a speed test, it was 3.85 download speed and 0.54 upload.
We were promised a download speed 17mb, on a good day we can barely get 7.
They say we can not get out of our contract unless we pay the full amount, and when we try to call them your waiting in a que for an hour and then the line goes dead!!!
This is the worst customer service I have ever come across and I just hope there is a way we can get out of this joke of a contract without having to pay for the pathetic service we are barely receiving
- Location
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- Location
- scotland
- Reviewing
- POP Telecom
- Date
- 2017-01-30
- Comments
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I have never dealt with such an awful company they took money out of my account didn't get an account number no letters no welcome pack just the router no wifi card number is on the back of router box only been connected ten days I want out service is awful
- Location
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- Location
- Kyle of Lochalsh
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
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In all honesty, their service isn't too bad, decent speeds and no complaints with their phone service. It's when things go wrong that the fun starts. They are by far the worst company I have ever dealt with. Their customer service is non existent, either online or by phone. Trying to get away from them is also an experience in itself, as they keep cancelling the migration to the new supplier with no indication as to why. I wouldn't recommend this firm to anyone.
- Location
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- Location
- Brackley
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
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This company is terrible, when setting up through Uswitch we were told that our bank details were not entered so the contract could not be set up. We left it as decided against signing up with them as the reviews were terrible and we signed up for a better package with BT. after 3 weeks our BT line had been cut off without our permission and POP had taken money out of our account. Not sure what was going on we phoned BT and explained the situation. They said that POP had had the line cut 9/12. we then phoned POP who said our broadband would be connected on the 23/12. We explained to them that we did not want the contract and we were told that it had not gone through. All they said is as we are out of the grace period (14 days) we would have to pay the full contract to cancel?!?! Now we are stuck in a contract we don't want. The broadband itself has not been on a full day since we have had it. we have reset the router countless times and nothing works. we have phoned again today to be told we are on a maximum of 3 Mb/S. who in their right mind would sign up to that? This company are con artists and are being allowed to get away with it!
As for the customer services as many of the reviews say on here. it is non existent until they want your money. We have phoned with problems and they said someone will phone back but this never happens. we are appealing the actual contract and wanted everything in email/writing, there has been no reply. Please stay away from this company.
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-01-22
- Comments
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When I joined it said I would pay 26.99 6.99 for anytime calls am they still charge me for my calls all my bis av been 50/60pound so far for my package last my bills so far av been double that can't tall to customer service coz phone get to first place then goes dead not happy one bit with this company
- Location
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- Location
- Crumlin Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2017-01-11
- Location
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- Location
- Annbank
- Reviewing
- POP Telecom
- Date
- 2016-12-29
- Comments
-
Why did I go to this firm what a waste of time .They do not get in touch ,they over charge try going on the phone a total waste of time sat for over half an hour and gave up now put a stop to all of this .Find someone who can answer the phone .
- Location
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- Location
- Leeds
- Reviewing
- POP Telecom
- Date
- 2016-12-21
- Comments
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Communication nil Customer service people polite but nothing happens You are very lucky if you ever get to speak to someone cant wait to get out but even that is proving very hard
- Location
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- Location
- Orkney
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
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Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
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- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
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Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.