Plusnet Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.
Recent Customer Ratings for Plusnet
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5156 customer ratings since 2019-04-05 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2975 Customer Reviews for Plusnet
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Advertise min 66mb, Guaranteed Speed 43.8mb no live chat only call in. |
| |||
| Derek | Wiltshire | Plusnet | 2020-04-02 | |
If you want to use the internet avoid plusnet at all costs ! Been nothing but terrible since we got it. We will be leaving as soon as possible |
| |||
| Owen | Mold | Plusnet | 2020-04-01 | |
Connection went without hitch. Downloads stable and good speed so far. Cashback cheque received OK. Billing correct. |
| |||
| James Marshall | Hadfield | Plusnet | 2020-03-28 | |
I have just looked at other reviews and I see most people have the same opinion as me. DONT JOIN PLUSNET!. I am the wrong age to be very computer literate, so assumed that using Plusnets own email service would surfice. What a complete load of rubbish it is. I havent that many emails in folders and "Live", but it has slowed down to take approximately 30 second to open one email. I have phoned to complain several times. Each time without resolve. The last time I spoke to complain a stupid woman said it was OK for it to take 30 seconds NOOOOOOOOOOOO, are you insane? Reliability is rubbish too. PLEASE PLEASE GO ELSWHERE. They will get the message. |
| |||
| Colin Iles | Torquay | Plusnet | 2020-03-28 | |
I have had intermittent broadband service and poor phone reception for weeks. I have had three engineers round who cannot resolve the issue. All Plusnet do is to try and deflect the blame to Openreach. If Plusnet run their service using Openreach, then it is Plusnets responsibility to coordinate Openreach resources to fix the problem. Poor service. |
| |||
| Bryn | Bath | Plusnet | 2020-03-27 | |
Took my payment, setup a direct debit, no communication whatsoever that they wouldn't be sending an engineer "until further notice". 30 mins currently and still waiting on their lines to cancel. Cash grabbing ********. |
| |||
| Nick | Woking | Plusnet | 2020-03-25 | |
Just spent an hour on the phone trying to get my £70 cash back for joining them. Basically told it isn't them that pays it but the promotions company. I asked for details of the promotions company and they didn't know who the are. So don't expect to get the cashback ... it's a con and Plusnet wash their hands of it. |
| |||
| Mike G | Leeds | Plusnet | 2020-03-24 | |
Cracking service. We switched over from Sky and the whole process was absolutely seem less. I signed late in the evening using the online chat (which is a fantastic service) and then basically didn't have to lift a finger. They sorted the line out with sky and I was kept up to date at every stage with emails and text. They have even designed the router to fit through letter boxes so I didn't need to collect from Post Office. Basically plug and play with the router. Can't comment on how good the router is as I have WiFi turned off and use BT whole home, but a really seamless service. |
| |||
| Graeme | Liverpool | Plusnet | 2020-03-24 | |
Totally disgusting company. No compassion in this really hard time. I even got cut of before my 13 day pay time. I called to explain my situation |
| |||
| Natnat | Surrey | Plusnet | 2020-03-22 | |
I can't even comment on the broadband reliability as they took my money a month ago (I foolishly paid upfront for a year) and haven't bothered to actually provide broadband! They did kindly cancel my old supplier though so I currently have no service at all. |
| |||
| Rebecca | London | Plusnet | 2020-03-20 | |
Avoid this shark company we moved house the broadband didnt work i withheld payment until it was fixed and now they have charged me £300 and disconnected my service + put bailifs on to me. We now have talk talk its much better, faster and the customer service is great..they actually answer the phone. |
| |||
| Annika Graylish | Bampton | Plusnet | 2020-03-16 | |
Awful, two years of putting up with the wifi constantly dropping off. Heard a few people now say the same about the Plusnet router |
| |||
| Grumpy About My Broadband | Pegswood | Plusnet | 2020-03-15 | |
Absolutely horrendous Broadband I’m that annoyed I’ve had to make another Review. For the past few months of being with Plusnet there have been nothing but bad, the customer service is awful and not helpful at all, the connection is unreliable and usually only reaches speeds of 8-10mbs (megabytes per second) and I can barely even browse and search with the Wi-Fi with ought being disconnected. I cannot remember one time where the Wi-Fi was at least “Decent”. This Broadband needs to be shutdown and that isn’t an over-exaggeration either look at the rest of the reviews. My main advice: Do not waist your money on this crappy broadband- Is not worth it |
| |||
| Alfie Preston | Plusnet | 2020-03-14 | ||
The actual broadband experience has been dreadful. When we signed up, the router was not properly configured and I was on call to them for an hour to sort it. To their credit, the advisor was great. |
| |||
| Gaj Singh | Coventry | Plusnet | 2020-03-14 | |
Had fibre since February 2019. Never had a problem. Never needed to contact them. Now having problems in the last week or so with my wireless connection dropping out every 24 hours or so. I just called and was told they do not guarantee a wireless connection. Never heard such rubbish in all my life. I said should I plug my mobile into my router, and my tablet, echo devices, firestick and smartplugs? Such a stupid comment. Apparently the warranty on the router only lasts 12 months and amazingly it's just out of date and they want £150 for a new one. As my contract is up in August I asked how much it would be to leave early which is £63 so I know what I will be choosing. Never again... |
| |||
| Baz G | Manchester | Plusnet | 2020-03-11 | |
Really bad mobile network and terrible administration. They messed up my direct debit and then the missed payment was recorded onto my credit report even though it was their mistake, and they didn’t inform me of the issue until my phone stopped working, I could have resolved it immediately if I’d known, i had plenty of funds. |
| |||
| Vince leeds | Leeds | Plusnet | 2020-03-11 | |
Absolutely terrible experience with plusnet. I was told that I would receive £75 cashback upon signing up with plusnet (on a recorded phone call). After signing up and FIVE phone calls over the space of 3 months plusnet kept insisting that the cashback cheque would arrive soon. After this I began written correspondence and they began to claim that I had signed up online and there was no cashback offer that I was eligible for (effectively accusing me of lying). I replied that this was not true and sent a list of dates & times of all phone calls, requesting that as they were recorded conversations I wanted them to be listened to otherwise I would be referring the case to Ofcom. Someone got back to me a few days later to apologise and say that after listening to the phone calls my cheque was in the post. To have to chase this up for 3 months and then be accused of lying was infuriating and exhausting and all-in-all a terrible experience in terms of their customer service. |
| |||
| Roisin | Belfast | Plusnet | 2020-03-11 | |
Customer service agent was rude and did not explain the process to my satisfaction. I then asked to speak to another agent or supervisor for better support. Agent refused to do this and cut me off. He also logged the fault as a phone fault when I clearly explained to him the problem was with my bb speed. The engineer who checked the line confirmed that there was no fault with the line. This has resulted in a further 3-6 days in identifying the problem with the bb service plusnet is supplying to me. Plusnet is still unable to advise on how long it will take to fix the problem. |
| |||
| david | essex | Plusnet | 2020-03-09 | |
Was more than happy with my plus net broadband from July 2019-February 2020... however I moved to a new address on 21st Feb and since then I’ve had endless problems. |
| |||
| Latisha | Oxfordshire | Plusnet | 2020-03-09 | |
I am very happy I chose Plusnet to be my internet provider despite negative reviews as I have nothing but positive things to say about them. Firstly their customer service is excellent compared to the customer service of TalkTalk which is appalling, Plusnet seem to actually care about their customers. I did have an issue paying online but after a phonecall, it's all sorted. I've also not been disconnected once & I'm on the lower speed. I am one happy customer. If you choosing between Plusnet or TalkTalk, choose Plusnet. |
| |||
| Michelle | Derbyshire | Plusnet | 2020-03-07 | |
Matching up with a lot of others was happy been with Plusnet since 2016 went to renew contract as offered. Problem this is not an option online just reverts back to current contract special offer is not valid. Try chat to be advised as not new customer need to call. When are these companies going to realise when you have got a customer easier to keep by offering deals better or equal to new customers. Yes another lost another gained but you could have kept both. Sort out the customer service it is appalling. |
| |||
| Wayne | Bristol | Plusnet | 2020-03-03 | |
Very poor service - DO NOT TOUCH, arrogant and patronising customer service, shockingly low broadband speed (2 MGB for 30 guaranteed!!!). 0 Broadband reliability - you are constantly cut off from network!!!! AVOID!!! |
| |||
| Daniel | Walton-on-Thames | Plusnet | 2020-03-02 | |
Useless service. Promised it would take 5 to 7 days but in the end it was going to take a month so I went elsewhere and got connection in 5 days. No communication from them. They never contacted me as they promised to keep me updated. |
| |||
| Lee Wood | Newmarket | Plusnet | 2020-02-29 | |
WHERE DO I START!!! |
| |||
| Nene | North wales | Plusnet | 2020-02-28 | |
Gone downhill in the last three years or so. Billing issues they cant fix,long waits on the phone,speeds less than promised,over confident customer service lads . Went thru the wi fi dropping out and speeds dropping like a stone . Leaving at the end of my contract , been with them years but had enough. |
| |||
| Carol | Lincoln | Plusnet | 2020-02-27 | |
With a New Year came a new provider: PlusNet. After looking through a ton of reviews here and elsewhere I settled on them as their customer service was rated as excellent. Indeed, they exceeded my expectations. I switched from Virgin Media because of their price hikes. However, because Virgin is on a seperate (monopolised) network when you switch to PlusNet the old contract is NOT automatically cancelled. I was not aware of this and so ended up incurring over £100 in fees with Virgin Media for an unused service. To my surprise, when I settled this fee and called PlusNet they sympathized with my position and - after reviewing their sign-up pipeline - decided that they had no informed me well enough that I had to manually cancel Virgin Media. As a result they are reimbursing the extra incurred fees. |
| |||
| Xavier Weiss | Glasgow | Plusnet | 2020-02-27 | |
Appalling customer service and attitude. I signed up with PlusNet when I moved into a new house in a rural location so cable was not an option. From the outset I found their service poor: |
| |||
| Cathy C | Bath | Plusnet | 2020-02-27 | |
Good reliable broadband and phone service. Fairly good value for money. Appallingly bad customer service when things go wrong. Transferred from pillar to post and staff don't communicate with one another. |
| |||
| Debbie Page | Weymouth | Plusnet | 2020-02-26 | |
Rubbish. Been with them for over a decade. Noticed speed dropping off and when I complained it would be increased only to be reduced again. Now have had 2 BT engineers around who have confirmed line and extensions are fine but problem is with Plusnet software!! Plusnet refuse to accept this but say nothing they can do but say as I’m in a contract I can’t leave. Customer service is the worst. I will be leaving let’s see them stop me. |
| |||
| Kul | Market Drayton | Plusnet | 2020-02-26 | |
they Wanted to charge me £130 because I didn’t stay with them because they didn’t care when I’m asked them to help to get me the line fast I was waiting for 15 days and I cancelled the contract because my kids have to do the homework on line |
| |||
| N said | Mk410GA | Plusnet | 2020-02-25 | |
Paying £36 per month I looked for a better price. When I found one I rang to cancel. The guy on the retention team seemed really uninterested and didn't believe that I had got the deal I said I had nor did he think you could have broadband without a land-line. He offered me a discount to stay but I felt it was too late for that so I told him to cancel it on my renual date. I will still have to call them back tho. At the end of the call he didn't even say goodbye. |
| |||
| Paul jackson | Wakefield | Plusnet | 2020-02-25 | |
This company was a pleasure to deal with until about 2 years ago. Then various problems started. I was told I could have fibre and they upgraded me only to find out I couldn’t. It took about 9 months before I got my service back properly, the staff I spoke to were incompetent they couldn’t find the problem which in the end was settings their end. Now I have lost my internet again and as I am just out of contract they told me to go and find another provider! They are rude and lack empathy, I have been with them for a very long time too. They aren’t interested in keeping customers just getting new ones. I won’t ever go back, they also need to change their statement “ we will do you proud” absolutely not true. Stay well clear. |
| |||
| Tracey | Devon | Plusnet | 2020-02-24 | |
I think the customer service is the worst part of this company, not friendly but intimidating... they will not let you disconnect easily as they donot answer the phone for over 30-40 minutes if you chose disconnect option and will not accept notice on email, online app or a written letter, however the sales team will answer quickly |
| |||
| Vish | Pinner | Plusnet | 2020-02-24 | |
Have generally been happy with the service from Plusnet but problems started when I told them I was leaving for another provider. That was a mistake as my access to subscription channels was cut off immediately despite me telling them the change over date was nearly 3 weeks away. When I contacted support about this they were generally helpful but ineffective telling me the lost channels would be reinstated within 24 hours. They weren't despite contacting them four times. I told them I was paying the full subscription for the service I had contracted with them but they were not providing the service being paid for until the service transfer date they had been given. They said they would reimburse the cost of the subscription channels for 1 month but said they were unable to reinstate the missing channels despite being reminded that they could unplug the service immediately but not re-connect them for 1 month. I am stuck with this situation until the change over takes place and am being denied access to the contracted subscription channels. |
| |||
| norman w | Chester | Plusnet | 2020-02-24 | |
Plusnet......don't be fooled. It was once good, but more recently their customer service is poor. When I joined last year (2019) I got a poor service; constantly dropping. The line into the house was checked and was fine. Plusnet tried to blame everything - choice of channel, house electrics, etc, From the start I asked for a new router. They constantly refused to replace it. Six months on I changed provider, changed router, and hey ho I now have a service that flies around the house and is reliable and stable. You have been warned. |
| |||
| Jeremy Rogers | Faringdon | Plusnet | 2020-02-22 | |
Just off the phone from customer support after weeks of horrific connectivity. Not only did I receive the warmest service I have ever experienced, but I ended the call the call on a better and cheaper plan and a fixed line. |
| |||
| Lauren | Inverness | Plusnet | 2020-02-21 | |
Have been a customer for 6 years and it was great up untill 2 years ago when they brought out the new hub. Can not handle 5hz so randomly locks out phones as an authorization error or drops speed when gaming. Leaving you unknowingly eating into any data allowance. Have always liked plusnet, customer service always helpful just they won't stop defending that damn hub. In 2 years I've been sent 3 to replace faulty ones and it's got worse since the last software update. I'm have moved suppliers. May come back when they lose the hub. |
| |||
| David | Southampton | Plusnet | 2020-02-20 | |
Awful customer service; refused to accept that my bank account numbers were mine (doesn't quite match?). Waited for a manager to call back - never happened. |
| |||
| Strom | Cheshire | Plusnet | 2020-02-20 | |
Had plusnet for 2 months had speeds of 0.91 mbph download 0.01 upload sent numerous times on the phone plusnet still charging me decided I wanted to cancel as I wasnt getting any service, they wanted 400 quid to cancel told them not on my life |
| |||
| Kevin McManus | Peterlee | Plusnet | 2020-02-18 | |
After 4 years of bad connection and constantly dropping Wifi with my bill now £50 a month I decided to call them after my internet could not even cope with a phone using it. |
| |||
| M Clarke | Norfolk | Plusnet | 2020-02-16 | |
Loading... |
||||
Add your own review of Plusnet
See how Plusnet customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our Plusnet Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
