Plusnet Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.
Recent Customer Ratings for Plusnet
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5185 customer ratings since 2020-03-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3288 Customer Reviews for Plusnet
| Reviewer | Location | Reviewing | Date | Ratings |
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Awful awful awful |
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| Steve | UK | Plusnet | 2021-03-01 | |
Seriously, save yourself a life-time of hassle by NOT going with Plusnet, they will waste your time and shorten life-span. |
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| Yulin H | Stevenage | Plusnet | 2021-02-27 | |
Shockingly bad service. Switched from BT fibre to Plusnet fibre broadband. Speeds below minimum guaranteed and much slower than BT offered. Terribly poor fault response, trying to blame internal wiring - I explained the only change was Plusnet network, everything else internal and local is the same equipment as worked reliably for years with BT. Have provided multiple speed test results as requested. Still no engineer investigating the network equipment issue, and it has been nearly two weeks now. |
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| Ian | Essex | Plusnet | 2021-02-27 | |
not a reliable service, it is not there when you need it, specially that i have 2 children and studying online, internet keep disconnecting for hours and when you call customer service after staying online for hour and promise to send you an engineer next day and never turn up and if you try to cancel you will have to pay for the whole contract, their service is a big scam |
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| Mayasa | London | Plusnet | 2021-02-26 | |
Plusnet left my mum (who has Alzheimer's) with no phone service in the middle of the pandemic. Following notification of her moving from her home, they cut her off three weeks early. They admitted their mistake, but then took over a week to get the line reinstated, leaving her completely alone and vulnerable during lockdown. When the line was finally reinstated, we cancelled again for the new move date, they acknowledged this, but then continued to charge after the end date. They are now sending threatening and intimidating legal emails and the customer service are utterly disinterested. Appalling service, beyond words really. |
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| Matt Beard | London | Plusnet | 2021-02-26 | |
Speeds FAR below minimum guaranteed, customer service is crap. 10+ hours on the phone trying to cancel over 6 phone calls, multiple “I’m just going to talk to my manager”, just to forward me to another random customer service rep. |
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| Michael | Torquay | Plusnet | 2021-02-25 | |
Ordered and paid for fibre Broadband January 12th 2021, after complaints due to be connected March 3rd. 2021 Currently with John Lewis which is Plusnet managed and delivered. Totally unacceptable and incompetent management. Avoid at all costs. |
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| Geoff | Suffolk | Plusnet | 2021-02-20 | |
Received bill on 10th Feb 2021 via email. Cut off 11th Feb 2021. 24hrs is the best they can do. Could not even login to pay on plus.net website, had to fiddle around on 4g on a phone. |
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| Phil | Southport | Plusnet | 2021-02-18 | |
Shocking! Do NOT use Plusnet. Have been cut off twice within 2 months. The first time we didn't have internet for over 2 weeks due to a huge error on Plusnets side. |
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| Beth | London | Plusnet | 2021-02-16 | |
I think this is the worst Firm on the planet its run by most delinqunet people I've ever spoken to. Do not use them, hope it goes into liquidation to save us all. |
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| Bill | Southport | Plusnet | 2021-02-15 | |
Customer service is diabolical to say the least no phone for three weeks broadband speeds of 0.45 mbps |
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| Gary Taylor | Liverpool | Plusnet | 2021-02-13 | |
Nothing but problems. Hours on to customer support in the two weeks we’ve had it. Utter shambles. |
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| Lewisyl7 | Oxon | Plusnet | 2021-02-06 | |
The worst Fibre Broadband ever, Plusnet never tells you the true speed, they con you into Ultra Fast Fibre Broadband of speeds up to 79Mbps but they only deliver 20-22Mbps on WiFi and up to 40Mbps on Ethernet connection. So, unless you run cables from the router to every computer in the house or every mobile phone (impossible) you will only get 20-2Mbps max. Biggest CONNS in the market |
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| Ben | Southend-on-Sea | Plusnet | 2021-02-06 | |
Last week, I logged into my PlusNet account and changed my direct debit instruction. ( changed banks as I had closed one of my accounts ) |
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| Jim | Newcaslte Upon Tyne | Plusnet | 2021-02-05 | |
It makes me laugh when I see adverts for Plus Net. They pay so much for advertising yet treat their customers with contempt. Perhaps they do not pay enough to have quality staff in customer service or maybe they are just out to grab money from anywhere. I had to pay a fee for leaving. I left because my broadband simply did not work. Avoid them at all cost |
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| Catherine Quinn | Worcestershire | Plusnet | 2021-02-05 | |
Can't actually speak for the internet quality, but I moved house on 12/01/2021 and we were guaranteed the internet to be installed and working by that week. I can work with a weeks delay, even 2 weeks at a stretch but it's now 04/02/2021 and we've only just had it installed completely. |
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| Alex | Isle of Lewis | Plusnet | 2021-02-04 | |
Worst ISP ever. Terrible customer service who can’t do their job properly. Routers that keep losing connection or you don’t get. Still waiting for £70 reward when joined so lied and cheated me out of that. Engineers not turning up because they didn’t even bother to arrange. Was told to leave contract early and pay early release fee. I paid fee, they didn’t bother to take money and passed it to 3rd party debt collectors with an added £41 fee for their own incompetence. NEVER AGAIN! AVOID AVOID!!! |
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| K Adams | UK | Plusnet | 2021-02-03 | |
I have Plastnet contract last year ends of 4th of January, middle of December I decided do not renew my contract, next day Plustnet send me email about good deal if I renew my contract,I did call them and I was happy with the offer and I sign in new contract,it was told me that from 4th of January I have to do nothing my broadband connection will stay the same and I my new contact is going . Week after Plastnet send me a letter"sorry you living" I was surprised, and I did call them and explain , so I have sing in new contract whay you send me the letter. They sent me for two more department because couldn't find my contract, finally got the contract and told me everything is going well.4th of January my broadband was switched off, I was angry what happened, again I called Plustnet and I said haven't got connection, they said I haven't got any contact,no any evidence about my contract, if I want stay with Plustnet I have to sign in new contract . I head enough and I asked again so I haven't got any contact with you, lady said no, so I said thank you for your services. Two weeks after I receive an email I have to pay£150 cancellation fee,I called them again and explain everything again..My case is still going . Plastnet is worsted broadband company with I have. DO NOT RECOMMEND AVOID PLASTNET !!! |
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| Andrzej | Farnborough | Plusnet | 2021-02-01 | |
AVOID THESE FRAUDSTERS AT ALL COSTS!!!. I have had a year from hell with this company. No sufficient broad band forthat time. Ended contract with them, paid double the monthly agreed rate by debit card. WHAT A MISTAKE...now they are taking money from my debit card (now they have those details. The ombudsman said i had a very good case againt Plusnet but i couldnt persue it...BECAUSE I HAD NO INTERNET!. On numerous occasions i have spent hours waiting to speak to customer services, who all seem to have attitude problems and never log your requests. HOW ON EARTH ARE THESE PEOPLE ALLOWED TO CARRY ON TRADING.?.Surely they are breaking the law ! |
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| Jean Tickner | Whitstable | Plusnet | 2021-02-01 | |
I have joined them on a 12 month broadband package but want to cancel in the cooling off period as just found that my street is bein dug up to install fibre. They said that they would charge me to move from standard telephone contract to a fiber one with them (that's if they do it if the right fiber is being installed, it may not be one they can use and they couldnt advise) so I thought best to cancel and move to fiber connection when this is available. You have to call them to cancel, 45 mins on hold and still not got through to them to cancel. Have been on on-line chat, which someone answered promptly but apparently they dont have the facility to access your account or cancel your contract. Stay away, havent even got the broadband service yet what service I have received is non-existent. |
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| Claire Riley | Knaresborough | Plusnet | 2021-01-29 | |
it's not possible to give this company a zero - but they deserve less than that. Speed...atrocious. reliability... even worse. You're better off using your phone as a hotspot. Most days i get download speeds of 2 mbps (for past week it's been 0.5 mbps) but on my phone its 8 and sometimes 11 mbps. And that means your phone can be up to 20 times faster than plus net. If you plan to use this company for work - forget it |
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| Larry | Guildford | Plusnet | 2021-01-29 | |
Extremely slow broadband, well below their guaranteed minimum speeds. Do you like streaming HD content? Do not get Plusnet. When we raised a complaint with them, they provided us with some extremely details tests to carry out throughout the whole day which are very inconvenient and I think they're designed so you don't do them. Working from home has been a nightmare with Plusnet and I cannot wait til our contract finishes so we can move. |
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| Yusuf | Derby | Plusnet | 2021-01-27 | |
Worst company Stay clear, poor broadband ,worse service, rude staff, not easy to get hold of any service. collecting cash without giving service. |
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| Sirdv Sarayia | London | Plusnet | 2021-01-27 | |
I took out a broadband account with the promotion (£60 cashback), when i didnt receive this money i chased plusnet several times, only to be told i didnt apply for this promotion, and there was nothing that can be done. what an absolute con |
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| vss | high wycombe | Plusnet | 2021-01-27 | |
Cannot get in touch with providers speed that slow cannot watch my music on YouTube |
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| Victor fowler | Newport Shropshire | Plusnet | 2021-01-25 | |
Terrible service lately, many disconnections daily. |
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| FumingPlusnetCustomer | Cornwall | Plusnet | 2021-01-22 | |
Echoing other customers here in saying Plusnet used to be good but they are awful now. Internet up and down all the time. Customer service terrible. Booked engineer never showed up, no apology. We are leaving. |
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| Susan Whitehouse | Potters Bar | Plusnet | 2021-01-16 | |
Oldest BT generation router and my broadband has continually fallen below the stated speed, with service dropping out. My contracted period ends this month (Jan 21), so I notified Plusnet and started to move to the Vodaphone Gigafast service. My Plusnet contract was for £27.99 per month, however despite cancelling they have now advised I will need to pay a figure of £41.59 as I am outside the discount period. This is insult to injury and they refuse to simply charge the £27.99. I stayed for the term of the contract, despite terrible service and then to have a higher fee to pay at the end is disgraceful and profiteering. |
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| D Beattie | Milton Keynes | Plusnet | 2021-01-15 | |
This is the most unfair company I have ever met in the UK. I rented an apartment and inherited a contract with this company. I paid the fees and when the contract expired I made a new one in my name. These people made me pay for everything from the beginning, they even made me buy a new router from them, since I already had the same one from the previous contract ?? In addition, when the last month for payment between the two contracts came up, they first took money from me for the month under the old contract, and then I paid the fee under the new one. On top of that, I didn't have internet for 3 days ?? One day I decided to give up because I was not happy. I complained, said I wanted the contract terminated, paid their cancellation fees, and then I got another bill to pay, and I had already paid. This is a terrible company with a terrible internet and terrible employees. These are very unfair people. |
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| Shtelyan | London | Plusnet | 2021-01-13 | |
This big company is all about money and NOT about the customer. I have been a customer for nearly a decade but recently sold my house and moved up the road about 80 miles (ironically on the doorstep of Yorkshire now). When I checked online it appeared that Plusnet do not provide service at my new location but oddly their parent company, BT, does. So I went with BT. Then got a bill from Plusnet for £64.52 for Early Termination Charge. I was willing to stay with Plusnet - BUT it was them that abandoned me as a customer and could no longer provide service. I went to their ironically named Customer Care team. I explained I was a long-standing customer and this was out of my control. He said he would escalate my complaint and I would hear back in 3-5 working days. Perhaps he meant 35 working days?! At any rate, nothing heard and the charges came out of my account. Do not believe their ads! They are not a homespun Yorkshire business - they are as cynical and money-grubbing as any major corporation. I will NEVER go with Plusnet again! Terrible, unresponsive service and wicked hidden charges. Shameful! |
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| J Clinton | Lincolnshire | Plusnet | 2021-01-13 | |
No active broadband since early December. |
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| Cédric de Saint Pierre | West Cornwall | Plusnet | 2021-01-11 | |
Rubbish slow and now I lost my number and it happened when I bought a sim for someone else and it deleted my number |
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| Sajid Javed | Plusnet | 2021-01-07 | ||
I switched over to plusnet from talktalk today. Unfortunately plusnet only posted the router yesterday by royal mail which means I now have no broadband for a few days so I had to buy another vdsl router which might arrive tomorrow - I would probably have had to do this anyway because the plusnet hub one is rubbish . They do pick up the phone and they are UK based support but they aren't particularly helpful and their on call music is dreadful. I am looking forward to leaving them already. |
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| Clive | UK | Plusnet | 2021-01-07 | |
A total waste of time. Months to fit a service that does not work. They do not listen, do not understand and ignore everything you say without answering at all, even after weeks. |
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| John Sheehan | Isleworth | Plusnet | 2021-01-05 | |
Was with Plusnet for many years, but there has been a real decline in both broadband reliability and customer service. The final straw came when they removed my landline and broadband in the wrong week prior to a house move and were unable to reinstate services for over two weeks. As I work as a keyworker from home, I was unable to manage without wifi. It took hours and hours of phonecalls and emails for staff to understand what the issue was; call staff were largely unhelpful and at times rude. In the end I escalated a complaint and left the service totally. I now have a portable wifi solution which is much more reliable, I would never return to Plusnet. |
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| michelle | worcestershire | Plusnet | 2021-01-03 | |
Great Service, whats not to like but the price...They favour new customers so I am forced to leave. |
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| Thomas | London | Plusnet | 2021-01-03 | |
I've been with this company for several years. However about 2019 onwards the customer service and reliability has really been awful. |
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| Ash | Stalybridge | Plusnet | 2021-01-02 | |
Awful customer service. Unreliable service. Beware. They will tell lies to cover their own backs. |
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| PBentley | LIVERPOOL | Plusnet | 2020-12-29 | |
I have found plus net really difficult to deal with I didn’t get the voucher that they promised because they just didn’t answer the phone after three days of trying when I did get through to them they told me the time had run out I have since July had to phone them nine times they eventually sent an engineer to rectify their problem and today the broadband just keeps dropping out and it keeps asking me to put my password back in |
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| MRS S L CALLIS | Colchester | Plusnet | 2020-12-28 | |
I have honestly never come across such horrific and unprofessional customer service in my life. I moved house and was told that my connection would be ready on the 7th December, it's the 27th now and still no closer. Rang and got told they would refund my account £15. £15!! For almost a month with no connection and paying extra to get wifi here! Passed from department to department with no care at all. |
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| 1234 | Norwich | Plusnet | 2020-12-27 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
