445 Customer Reviews over 12 pages
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- Location
- York
- Reviewing
- Onestream
- Date
- 2022-10-05
- Comments
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Absolutely shocking Internet 'not ' provider, dreadful signal trying to be released from contract for last 3 months and they just deny any issues. Wouldn't recommend under any circumstances. Team leaders won't respond, won't reply to emails, ombudsman involved now
- Location
-
- Location
- York
- Reviewing
- Onestream
- Date
- 2023-12-06
- Comments
-
On Friday I returned home from work to find my internet service was down. I tried restarting my router but nothing changed. As it was after hours for the customer service line, I decided to wait until the next morning to see if it resolved itself. The next morning it was still out, so I dug through the website (which makes it extremely difficult to find a way to contact the company) until I found the customer service number and gave them a call. They told me that, as it was the weekend, no technicians were available so I'd have to wait to the middle of the next week to get anyone out. Frustrating to go several days without internet, but I was assured the time I was without service would be factored in to my next bill.
On Monday I got notice that a technician would be sent to my flat Wednesday morning and I needed to be there from 8 am - 1 pm to meet them. That meant taking time off of work, but I needed my internet service restored, so I arranged it with my employer.
Wednesday morning, I get a message that a technician is on their way to me, and giving me their contact number. I wait several more hours, but as it gets closer to 1 pm, I'm nervous that I might not be able to get to work on time if they take longer than expected, so I ring up the technician. What do they tell me? "I'm in Scotland, nowhere near you, I don't know why they told you I'd be there today."
Fuming, I ring OneStream. "We don't know why your order was sent to someone in Scotland, a mistake must have been made somewhere along the line." Can I get another technician today? "No, we don't have any contact with the technicians, OneStream employs them." So what do I do? "Someone will be in touch by the end of the week."
So now I still have no internet service, I've wasted my morning and had to use my time off for no reason, I'll have to use MORE time off whenever they finally get someone to come out--IF the next person they send actually comes--and no one can help me because no one I've spoken to is actually responsible for anything.
I've been a customer of OneStream for less than a month. This is absolutely unacceptable and if they can't get my service turned back on, I'll be cancelling and going with another provider. I know they'll hit me with an early cancellation fee, but honestly it would be worth it to get my services from someone who doesn't treat their customers this way. Disgraceful.
- Location
-
- Location
- Yorkshire
- Reviewing
- Onestream
- Date
- 2022-04-20
- Comments
-
Would like to give zero stars if possible.
Started off really well, but after 1 year it went all downhill quite quick.
Was left 2 weeks with out internet and 3 weeks without phone (not totally their fault as Interchange burnt down) but I had to phone them to inform what has happened and told them that I would expect a refund from them as BT would be refunding them for lost services. Got given £8 back. Was asking them to keep me up to date but nothing.I had to inform them and keep chasing .
Then they kept putting up the prices constantly with out prior warning and funnily once I was ready to leave they could drop them again?
When I decided to leave they started to try entice me to stay and then started threaten that I would have to pay an early leavers fee after 3years when I only signed up for 12month?
They now have sent me a bill for the whole month of April, after I have left plus late payment no D/D fee when their services seized on 5th of April.
All I can recommend is stay well clear.
- Location
-
- Location
- Yorkshire
- Reviewing
- Onestream
- Date
- 2022-05-11
- Comments
-
Very poor customer care. Don’t answer phones. Don’t reply to emails. When you finally manage to get through they cut you off. They make mistakes on bills and cut people off. They will threaten customers with muddying their credit score if they don’t get you to pay fines they’ve made up. STAY WELL CLEAR
- Location
-
- Location
- Yorkshire
- Reviewing
- Onestream
- Date
- 2022-03-31
- Comments
-
I have spent three days trying to get through to Onestream to sign up for their current offer. I cant get through, they don't answer the phone and after an hour it just goes dead. It just occurred to me that if their Sales line is so appalling I expect their support line to be far times worse. Then I saw these reviews. I have decided to stay with Sky - they answer the phone quickly and provide excellent service.
- Location
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