699 Customer Reviews over 70 pages
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- Location
- Teignmouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-01
- Comments
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Big scam company they advertise there broadband cheap to get you to sign up but then they dont supply the said speeds or service, in fact from day one my internet did not work at all. I tried to phone Now but it is impossible to get through to a real person everything is just automated. I then tried to email them but again just got automated replies non of which helped. I then tried the live chat on there website but turns out its not live at all its just a computer. The problem was at there end not mine and because i could not get hold of a real person to explain the situation i could not try and sort the problem out so in the end i had no choice but to cancel the payments at my bank as i was paying for something that i never got or had. Now i am getting emails and letters demanding money for charges for leaving early. Mybe if they had proper customer services where you can actually talk to a real person then mybe i wouldnt of had to cancel at my bank and leave early. Now breaks there own contracts and terms by not supplying the promised service, they take money from your bank for something they never gave and when you dare to cancel they will take no responsibilily and blame everything on you and add charges and threaten you with legal action. I am taking this to watchdog as i am pretty sure its illegal to offer a service then not give it but still take money and add charges when they havent even supplied the service in the first place, just think of the world we would live in if everyone did that. Avoid this company like the plague there scam artists.
- Location
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- Location
- 1st floor flat in Workington
- Reviewing
- NOW Broadband
- Date
- 2024-02-27
- Comments
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Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
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NOW is staffed by completely incompetent people, I've been trying to take over/open a new account as my housemate has moved out, and every person I've spoken to says a different thing. I've wasted hours on the phone to these unprofessional clowns. It should be simple and straightforward but they can't be bothered to train their employees and seem to think people have nothing better to do than waste hours on the phone to them. The most painful unprofessional experience with a service provider.
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
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Terrible and unreliable bband. Drops speed over and over again. Service is rude and very unhelpful. One of the worst customer experiences I can recall. Avoid
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-23
- Comments
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Worst broadband experience I have ever had - and in general all providers are bad so the bar is low. Well done NOW broadband for being the worst. Internet connection is so weak my phone switches to 5G when I’m standing over the router. Customer service is abysmal and asking if the three lights show green and then saying there is nothing wrong when the signal is dripping out is unhelpful at best. Do not sign up with this provider, they are truly the worst.
- Location
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- Location
- Blackburn
- Reviewing
- NOW Broadband
- Date
- 2024-02-21
- Comments
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Underhand tactics to rip you off.
Receive an emails saying if you do nothing your bill will be 23.50 pm. Received a bill for 43 yet customer service have no interest what so ever in giving me my 20 back. Reporting them to financial ombudsman and ofcom
- Location
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- Location
- RG1
- Reviewing
- NOW Broadband
- Date
- 2024-02-18
- Location
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- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2024-02-11
- Comments
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Getting support is impossible. Customer care is just not what they do. If you need help the BOT takes you in a circular journey and then the pages fail.
Getting a human to speak to followed a 40 minute wait time and was then cut off. Just avoid like the plague is my advice.
- Location
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- Location
- Skelmersdale
- Reviewing
- NOW Broadband
- Date
- 2024-02-10
- Comments
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This provider gives decent broadband. HOWEVER. There is absolutely no app available that lets you control who uses the broadband in the house, device management, diagnostics, remote management. Nothing. It is something that they really need to address as it is lacking severely on its competitors. Is will be looking at alternatives when my 12 month contract is up.
- Location
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- Location
- Uxbridge
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
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I've been with NowB for a few years now. Back in Aug 23, I received an email saying I have two options and one of them was to keep what I had for which it said: "Do nothing and continue with your existing membership for £30.49 a month". Overall this was a better option and I "did nothing" to remain on that package. However I noted they started charging me £48 rather than 30 (do nothing option). I called today to seek refund, they say you never called back to confirm your new package and that's why you're on the standard rate.
I called this daylight rubbery!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.