134 Customer Reviews over 4 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-09-06
- Comments
-
Over priced for so called ultra fast but can’t tell difference from old standard and tech team are rubbish and just don’t want to help unless it’s easy fix like rest
- Location
-
- Location
- Kirkella
- Reviewing
- KCOM
- Date
- 2021-09-19
- Comments
-
Their services and Light stream are useless. Constantly disconnects, never stable and their tech support simply blames it on your hardware (I've had it all replaced by a professional at vast cost).
- Location
-
- Location
- Skidby
- Reviewing
- KCOM
- Date
- 2018-09-29
- Comments
-
Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-02-02
- Comments
-
I was one of the first customers with Karoo . Yes the dial up and ADSL were problematic (like elsewhere) but the Lightstream (since 2014) is spot on. I can only remember one major outage when a switch blew up. 402 down 80 up. Spot on. People who complain about 'the wireless' need to realise that's their responsibility not Kcom's.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-17
- Comments
-
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-02-15
- Comments
-
Since the lightspeed has been put in my area my broadband speed is down to 2.8mbps. Absolutly disgusting and a lot more expdnsive then a lot of other providers that we can not get!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-08-09
- Comments
-
Horrendous business and the customer service is even worse. KCOM make the most simple task overwhelmingly complicated but the most traumatic experience was when I discovered they had charged me over £400.00 for a property that I moved out 6 months prior. Despite calling them and confirming in writing that I was moving out of an address, they failed to honour the cancellation and continued to bill me and take money out of my account. Businesses like KCOM prey on vulnerable customers and they get away with it because the likes of BT, Sky etc have not invested into Hull. KCOM should not exist as a business. Also an individual called Laura in accounts is abysmal at her job - she cannot answer a direct question, but worst of call, cannot explain a bill.
- Location
-
- Location
- Brough
- Reviewing
- KCOM
- Date
- 2019-02-03
- Comments
-
Absolute joke of a company. I'm no longer with them. I'm with 3 homefi. Got a 4h router through them and a took out a SIM only with unlimited data. A lot faster that kc and only 20 pound a month. Would not recommend kc to anyone. Worst company in the UK.
- Location
-
- Location
- Cherry burton
- Reviewing
- KCOM
- Date
- 2020-07-31
- Comments
-
Wi fi intermittent, no resolution from sales team . Sent numerous emails threaten closure of contract … The last payment they moved forward 5 days so they could secure another payment. Customer service Nil , Techinoical assiatance Nil ...Avoid like the Plague
- Location
-
- Location
- DRIFFIELD
- Reviewing
- KCOM
- Date
- 2023-01-05
- Comments
-
my current deal ran out 2 months ago with my cotact from Kcom about reviewing what deals are available. i called today and was told no deals are available at discount only for new customers.Very poor sales team kcom.very happy to knock on my door and get me signed up 4 years ago
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-07-28
- Comments
-
Lets just say its consistent. In a negative way. Looking for a monopoly themed internet provider, who abuses its power in hull? Well KCOM is here for you. I think through this review we can all excuse my verbal attack at KCOM, as humorously they cause mental breakdowns. People rely on their internet for social prosperity, financial and emotional. Well, these three aspects have been stripped from you by KCOM. Its terrible, and this review is coming from the more financially wealthy sector of hull.
Lets start with customer service. Theres music to drive you insane as you wait half an hour for a live call, only for the magic four magic words to come out the speakers mouth-"We'll get back to you." This is never the case. Their reply time is somewhere around 10 plus working days.
speed is 10mb max.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-09-02
- Comments
-
It’s beyond me how this company has the monopoly to operate in the hull area , if Kacom is exposed to real competition they will be out of business within 12 months. Service is shocking, poor internet speed , BT internet speeds was faster 8 years ago compared to kc current internet speed. Terrible
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-05
- Comments
-
Most terrible provider ever. Terrible customer service and the speed is a joke. Been waiting for an engineer for 2 weeks to fit a socket and he couldn't get an access to the DP box and told me that he will be able to come back next day. But when I spoke to KCOM team to explain the situation, they've booked the next appointment in another 2 weeks time!! And it's impossible to change the provider because of their contract and therefore i'm now stuck without any broadband for 4 weeks, and that's in the best case scenario because they've always seem to have some sort of one problem after another, and I can't even go to another provider. Try to avoid, it's not worth it.
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-08-15
- Location
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