64 Customer Reviews over 2 pages
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-08-13
- Comments
-
This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague.
- Location
-
- Location
- Rural Leicestershire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-16
- Comments
-
If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT.
- Location
-
- Location
- Talland house
- Reviewing
- Fleur Telecom
- Date
- 2019-02-05
- Comments
-
despite fleur's only attempt to contact
me was with three invoices for period well after i had cancelled any association with Fleur after oct 2018.
previously i have disputed with two long
tel.calls and e-mails, david allsopp
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-12
- Comments
-
Changed from adsl to fibre broadband via cabinet.
On adsl i had 6 devices all operating wirelessly slow but acceptable.
Due to 3 teenage girls with their continous down & uploading i upgraded to fibre 38 meg.
Now that's when it all went wrong as changeover date came & went with no internet available due to problems with server connectors & then put all the blame on me & left with no broadband.
Got a phone call saying they'll have to send an openreach engineer costing
me £170 to diagnose the problem & didn't even mention if it was an external fault i wouldn't be liable.
No Intelligent Tech Support Available & Couldn't Care A Less.
Another Talk Talk Reject Customer Left With This Lot.
Typical UK Customer Service
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-04-20
- Comments
-
Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Fleur Telecom
- Date
- 2017-07-11
- Comments
-
Rang Fleur last week to report ongoing problem with broadband dropping out. They could not have been more unhelpful if they tried. I asked for an engineer to visit to rectify problem and was told the charge would be £170, which is an obscene amount of money. I understand it is to stop them being called out all the time for minor issue, great customer service!. When I threatened to cancel my contract with them they said it was up to me. No apology no trying to get me to stay with them so I'm in the process of leaving this awful company.
- Location
-
- Location
- Saffron Walden
- Reviewing
- Fleur Telecom
- Date
- 2020-10-04
- Comments
-
Don’t use them, very slow, poor customer service, not open on Sundays so completely stuffed. Can’t wait to change.
- Location
-
- Location
- Louth
- Reviewing
- Fleur Telecom
- Date
- 2020-06-19
- Comments
-
So Bad, So Devious. Read and re-read the small print.
We’d got used to a shoddy service.
But their customer service is horrendous. When we were first chucked onto them by Talk Talk they were actually an improvement. But no longer.
Trying to solve internet problems with them is like wading through treacle. They will waste your time and money, and will test your stress levels through consistently bad communication.
- Location
-
- Location
- Betchworth, Surrey
- Reviewing
- Fleur Telecom
- Date
- 2022-03-22
- Comments
-
I have never had the displeasure of using such an awful company before! My step-father, who is elderly, diabetic and prone to falls, had no phone-line for three weeks, following a storm. I was constantly told I they could not talk to me about his account, despite him not being able to talk to them to give permission as he had no phone!!! The internet signal is so pants that he can only just get a mobile signal if he stands in his front doorway and holds his phone 7 feet in the air! I had to travel a 40 mile round trip to pick him up and bring him to my house, simply so he could give them permission to speak to me! They then lied to me about Openreach coming. When they eventually came out (lovely guys), they could not do anything as they needed to gain access to the property and Fleur Telecom had not informed me I needed to agree to their terms and conditions! Fleur then told me I would be fined if Openreach could not gain access!
Do not use this company - they are an absolute joke. They have total disregard for the elderly and vulnerable and their broadband/mobile is worse than rubbish.
- Location
-
- Location
- argyll
- Reviewing
- Fleur Telecom
- Date
- 2022-03-16
- Comments
-
shocking company, no help when things go wrong but more than happy to charge you for a non existant rolling contract when you try to cancel
- Location
-
- Location
- Ceunant
- Reviewing
- Fleur Telecom
- Date
- 2018-04-02
- Comments
-
Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless
- Location
-
- Location
- Blue Anchor
- Reviewing
- Fleur Telecom
- Date
- 2016-01-01
- Comments
-
Was Talk Talk but were moved to Fleur Telecom. Service is no better.
- Location
-
- Location
- Poole
- Reviewing
- Fleur Telecom
- Date
- 2018-01-18
- Comments
-
Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them!
- Location
-
- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2021-12-22
- Comments
-
At taking money, a highly efficient company. At answering the customer phone line, very poor. At charging for non existent items, very quick and expensive. I would only recommend this company to enemies.
- Location
-
- Location
- Hampshire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-28
- Comments
-
Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid
- Location
-
- Location
- Lancashire
- Reviewing
- Fleur Telecom
- Date
- 2018-07-16
- Comments
-
Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague
- Location
-
- Location
- Windsor
- Reviewing
- Fleur Telecom
- Date
- 2018-05-21
- Comments
-
Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company.
- Location
-
- Location
- Powys
- Reviewing
- Fleur Telecom
- Date
- 2017-12-07
- Comments
-
My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you.
- Location
-
- Location
- North Lanarkshire
- Reviewing
- Fleur Telecom
- Date
- 2018-09-17
- Comments
-
worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID !
- Location
-
- Location
- Scotkand
- Reviewing
- Fleur Telecom
- Date
- 2021-07-02
- Location
-
- Location
- Reviewing
- Fleur Telecom
- Date
- 2018-04-18
- Location
-
- Location
- SOMERSET
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Location
-
- Location
- Bucks
- Reviewing
- Fleur Telecom
- Date
- 2020-12-26
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.