Posted on 2020-07-31 12:08 in News Sky BT Plusnet EE Virgin Media TalkTalk
Coming to the end of your broadband contract? You could be set to take your share of a £270 million saving following a new agreement between Ofcom and some of the industry's biggest brands.
The deal will see EE, Plusnet and Sky join BT, TalkTalk and Virgin Media in cutting prices for vulnerable customers when their contract ends.
On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.
The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.
The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.
The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.
Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.
But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.
Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.
Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.
Don't pay more than you need to
Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.
Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.
If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.
Make sure you factor in the value of rewards like cashback. And remember that this is also your chance to bring several services together in a single bundle. Getting TV, mobile and landline calls from one provider will often bag you a better deal than if you get them all from different companies.
Sound like a plan? Then compare then best broadband deals now.
Posted on 2020-07-17 16:26 in Features BT John Lewis Plusnet EE Virgin Media Sky NOW Broadband TalkTalk
A lot of broadband suppliers offer freebies to tempt you to sign up, and some of them are really worth having. They can range from cashback and bill credit, to shopping vouchers, and sometimes even tech gadgets. They change all the time, so if you're on the hunt for a new deal it's worth keeping an eye out for what's around.
But the important thing to remember is that you very often have to claim your reward separately. And you normally only get a short window in which to do so - miss it and you'll miss out!
We've got a full guide to broadband rewards and free gifts if you want to know more. Or if you just want to know how to claim your swag for many of the main providers, here's what you need to do.
How to claim Plusnet rewards
Plusnet regularly offer cashback, gift cards and reward cards to new customers. They'll send you an email within 10 days of your signing up with a link to claim your reward. You then need to claim it within two months, and should get it around 10 days later.
How to claim BT rewards
A lot of BT Broadband deals include a BT Reward Card as their special offer. This is preloaded with a cash sum that you can spend in most places that accept Mastercard payments. You can claim up to three months after your broadband is activated, and it should arrive within 30 days. Visit https://www.bt.com/manage/bt-reward-card/ to start your claim.
How to claim Sky Broadband rewards
Sky Broadband offer a range of sweeteners at various times, including a pre-paid Mastercard and high street vouchers. You get 90 days to claim your reward. If you're eligible, head over to sky.com/claim and log in with your Sky ID to start the process.
How to claim John Lewis Broadband rewards
Rewards from John Lewis Broadband include e-gift cards that can be spent at John Lewis or Waitrose. You don't need to claim this one - it should be sent via email within 60 days of the activation of your broadband service, so keep an eye on your inbox.
How to claim NOW Broadband rewards
NOW Broadband don't offer as many extra perks as other providers, but when they do have them they'll send the info on how to claim via email. You should get this within two weeks of your service being activated.
How to claim EE rewards
EE Broadband regularly offer cashback or Amazon gift cards as a reward for signing up. If you're eligible for one of the gift cards you'll be sent an email with instructions on how to claim it after your broadband goes live.
How to claim TalkTalk rewards
When TalkTalk offer rewards, they're normally either e-gift cards for specific stores or vouchers to be spent on the high street. Look out for an email with all the details, and you should receive your reward within 90 days of activation.
How to claim Virgin Media rewards
Virgin Media rewards can include bill credit, tech products or even wine, and you don't normally have to claim. The credit will be applied to your bill automatically, and any free gift will be sent out within 28 days of installation of your Virgin service.
To see what free gifts are available right now, take a look at the best broadband deals available today.