466 Customer Reviews over 47 pages
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- Location
- Wales
- Reviewing
- Direct Save
- Date
- 2016-07-12
- Comments
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Thieves, worse 12 months service in every way. Do not sign up they should pay us for the time they waste. My connection was so bad couldn't use it for most of 10 months, attitudes of staff are poor, never follow up on promises, won't send engineer to fix anything just sell you more expensive packages, invoices wrong numerous times always making you pay more, you can't believe a word they say, the advertising is grossly misleading and forget the no sign in thing, you will be told you have no service unless you do and end up with 18 months. Outrageous rogues who should be investigated.
- Location
-
- Location
- SHADEWELL
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Comments
-
Never ever go with direct save broadband. These are bunch of thieves.
Initially i was told that engg needs to visit the site ... 24 hrs ago.. a sms - engg will not have to visit the site now.. i said ok... deduced 49 pounds.
Next installment will be in 7 days and you will not receive bill for 2 months. I said ok. Paid - 44 pounds.
I received bill for both months - 33 and 45 for 2 months... dont know why.
They always have a rubbish back up answer.
The contract is written as if you give 28 days prior notice , you can terminate the contract. Now they are saying you have to pay 60 £ for termination
Thank god i cancelled my direct debit. Now i will not pay them a single penny. Because there is no ethics in direct save. They alwaysdo whatever they want and speak rubbish. Not sure how they got the license to operate in UK market
- Location
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- Location
- Herfotdshire
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Location
-
- Location
- Hailsham
- Reviewing
- Direct Save
- Date
- 2016-06-25
- Comments
-
Terrible my kids are buffered constantly
- Location
-
- Location
- Huddersfield
- Reviewing
- Direct Save
- Date
- 2016-06-20
- Comments
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I have to agree with the other comments.
First their online web registration system is a total failure. I went through the process countless times giving all the information requested, direct debits etc. and the final 'submit' button takes you back to the start. At first I waited a few days for the conformation. Then I tried again. and again then gave up and telephoned them.
"Do you want a router?", I was asked. "Not if I don't need yours, I have half a dozen routers already!", I replied. The router came regardless and I was charged for it.
I pre-paid the annual line rental but the monthly bill was much higher than expected. I was being charged for 'caller ID' more per month than the charge for internet and the calls package combined! I had never asked for this, was never told about before and never given the option not to have.
I had to threaten legal action to get the caller ID charge removed and customer service were totally dismissive and patronising throughout.
I have found this site today because my broadband connection has become extremely slow and unreliable. I cannot even get the braodband speed checker to give me a figure because the connection won't hold long enough. Let us just say that the speed is insufficient to listed to the radio with iPlayer - less than old dialup speeds of 28 kbps.
Avoid, avoid, avoid.
- Location
-
- Location
- isle of wight
- Reviewing
- Direct Save
- Date
- 2016-06-02
- Location
-
- Location
- Bovey Tracey
- Reviewing
- Direct Save
- Date
- 2016-05-22
- Comments
-
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2016-05-19
- Comments
-
Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
- Location
-
- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2016-05-17
- Comments
-
I completed a contract on line but did not get the same contract. I was sent a router I said I didn't need. Paid far more than stated for the annual line rental (to be fair this may have gone up after waiting for connection so long) I haven't got the half price deal. I got charged £1.70 per month for paper statements I didn't want. Couldn't log into account on website. When I phoned I was told I needed to prove the contract signed regarding half price etc. Not too sure this review will send as connection is a bit hit and miss. Still cheep though!
- Location
-
- Location
- Ray
- Reviewing
- Direct Save
- Date
- 2016-05-12
- Comments
-
I opted for 17 mb unlimited plan.dude on customer care. We guwrantee you 8 mb speed. I said " can you guarantee me atleast 4 mb. I am ok. He said. Confidently yes. I am watching movie on youtube . for 1 hour movie to finish it took 2 hrs.chexked my speed. Its 1-2 mbps ... Very poor service. Never go for. I paid 90 pounds for 1 month.. For wat...disappointment and frustrated..cancelled my direct debit.. Will not pay. A penny now...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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