466 Customer Reviews over 12 pages
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2016-08-17
- Comments
-
Signed up with this absolute joke of a company and its been a headache from this point onwards. Uneducated clueless staff that sound about 16 and so many errors in the whole of my application. Complete waste of time would recommend everyone boycotts this second class company and find a real company, unless u enjoy having to repeat and explain yourself constantly. dont be fooled by their prices either
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2021-07-28
- Comments
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I am using 2.5 years directsave. In terms of overall satisfaction I believe that directsave provides quite good services(4/5).
For customer services I believe that the agents working after 4pm are better technically that those in the morning hours (4/5).
The installation times are affected by openreach works and schedule. I believe they need to improve their collaboration with openreach and have more control on their programs and status.
The broadband speed is more or less the same between companies. The best always for me is to use an ethernet cable, wifi lose 50% of speed (3/5)
The connection is in general terms stable, I think they can improve further on that point (4/5)
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2014-02-03
- Comments
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They are out there to rip you off. Charged me £19.50 for leaving them.Never got a bill just took the money from the account.
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-02-09
- Comments
-
Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
- Location
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- Location
- Bodmin
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
- Location
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- Location
- Bognor
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative
- Location
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- Location
- Bonnyrigg
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything
- Location
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- Location
- Bordon
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
- Location
-
- Location
- bournmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
- Location
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- Location
- Bovey Tracey
- Reviewing
- Direct Save
- Date
- 2016-05-22
- Comments
-
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
- Location
-
- Location
- Bracknell
- Reviewing
- Direct Save
- Date
- 2021-09-04
- Comments
-
I have never had to go through so much to get in touch with someone for help. I am a new customer and was supposed to be connected on the 23 August, it is now the 4th Sept and still no internet. Have called tech support several times only to be put on hold for long periods of time or disconnected because they can't figure out how to fix the problem. They first had my address wrong. Now supposedly it's my ONT box number. They say they will call you back but never do.
I pro paid for the first month and a half but still have no service. It takes forever to get help on direct save helpline. I will never do business with them ever again.
- Location
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- Location
- Brampton
- Reviewing
- Direct Save
- Date
- 2018-03-07
- Comments
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Just had a letter from Direct Save as I am leaving them on 6 April and said that they have calculate that you have 18 months left on your contract and we estimate that your termination fee to be £270.00. So I phoned them and said I was not in contract as it ended last month so have now put it in the hands of Ofcom. As after the contract ended it should be on a month basis. I would never go back to them as had trouble with them from the start as had to phone to see where the modem was and it was late being set up then the modem did not connect to the internet and found out the modem was not set up right and found that out on Monday and the broadband was meant to go on Friday
- Location
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- Location
- Brasted, Kent
- Reviewing
- Direct Save
- Date
- 2019-12-07
- Comments
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Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
- Location
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- Location
- Brighton
- Reviewing
- Direct Save
- Date
- 2024-01-11
- Comments
-
Had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: their policy is "once we have them in contract we can totally rip them off". My advice? Don't use them and if you do, certainly don't trust them!
- Location
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- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-04
- Comments
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The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2016-04-26
- Comments
-
We have changed to Direct save after being cold called. We have changed from Sky in an attempt to lower our bills (we are pensioners). The broadband speed is low to nonexistent and living in a fairly large city I find that surprising to say the least as do I find the couldn't care less attitude of the company. We are very dissatisfied to say the least!
- Location
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- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2018-06-21
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Location
-
- Location
- bromley
- Reviewing
- Direct Save
- Date
- 2015-08-17
- Comments
-
very good service ive recently signed with direct save telecom and save a lot of money £1.95 broadband deal was perfect for me.
- Location
-
- Location
- Bromley, Kent
- Reviewing
- Direct Save
- Date
- 2018-02-06
- Location
-
- Location
- Brundall norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Generally quite good
- Location
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- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
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- Location
- Burgess Hill
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
- Location
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- Location
- Burnley
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
- Location
-
- Location
- CAMBERWELL
- Reviewing
- Direct Save
- Date
- 2015-08-17
- Comments
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I signed up to Direct save 2 months ago and I must say I was very impressed with the package I was recommended by. A gentle called Tony, offered me the Broadband Deal.The pricing was a great saving, and I have saved myself £37 a quarter. Thank you for helping me.
- Location
-
- Location
- Camborne
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2017-11-16
- Comments
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Do.
Not.
Touch.
With.
A.
Ten.
Foot.
Bargepole.
They are lying, dishonest and incompetent.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2021-08-20
- Comments
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They do not deserve any star be careful before your contract is finish. Worth costumer service and has the worth service.
- Location
-
- Location
- Cambridge shire
- Reviewing
- Direct Save
- Date
- 2017-12-12
- Comments
-
They deserve 0 star. There are so many hidden charges which they won't tell you when you order your broadband. Once you sign the contract, they will send you a bunch of bills. They hung up if you call to complain. Do NOT ever deal with this company if you want a peaceful life.
- Location
-
- Location
- campbeltown
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
been with them for years never a problem would recomend them 5 stars for me
- Location
-
- Location
- Cannock
- Reviewing
- Direct Save
- Date
- 2023-02-11
- Comments
-
Even when signal is good cuts out for no reason. Recently had a new box . Nothing but a pain since installing the new one. If this issue isn't fixed I'm going elsewhere.
- Location
-
- Location
- Canterbury
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
- Location
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- Location
- Cardiff
- Reviewing
- Direct Save
- Date
- 2017-05-10
- Comments
-
I am disgusted beyond belief at this incredibly rude and arrogant firm of sheisters. They speak to you like you are stuck to the bottom of their shoe. They interrupt constantly. They lie to get you off the phone. I have been conned and I am taking the matter to the person in charge of them. I told them I would never recommend them to anyone and I mean it. DO Not use them!!!!!!
- Location
-
- Location
- Carmarthen
- Reviewing
- Direct Save
- Date
- 2016-12-09
- Comments
-
Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
- Location
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- Location
- carshalton
- Reviewing
- Direct Save
- Date
- 2017-05-31
- Comments
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i have just had 4 days from hell with this companay after they tried to take over my BT phone and broadband without my permission.
came home from a weeks holiday to find a email from BT to say that another company wants to take over the services at my address which i did not know anything about.
have had to make phone calls to bt 3 times in 4 days as this company keeps putting in requests to take over the services and i have to get BT to stop this every time.
- Location
-
- Location
- castle douglas
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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my broadband speed is very slow,I have been supplied with a new router but it made no difference.
- Location
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- Location
- Central Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have had no problems with this supplier and it is much cheaper than my previous one.
- Location
-
- Location
- Charlton Heys
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.