3,590 Customer Reviews over 90 pages
-
- Location
- ROTHERHAM
- Reviewing
- BT
- Date
- 2017-08-24
- Comments
-
TRYING TO GET BROADBAND IN BEDROOM AS WELL AS LOUNGE. BSOLUTELY IMPOSSIBLE, CALL CENTRE IN INDIA, POOR ENGLISH. BROADBAND SPEED ONLY JUST OVER HALF WHAT IS CLAIMED, NEW SUPPLIER PENING, JUST NOT GOOD ENOUGH.
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2023-08-28
- Comments
-
Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where.
Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2014-11-28
- Comments
-
I signed up to BT and I can honestly say I found them a very reputable company. There customer service was excellent & very open to reason when it came to a complaint. I only left because I found a cheaper package which sadly BT couldn't match at the time. Sadly not long after I left BT they rang & offered me a cheaper deal than what I was originally paying. But I had already paid my up front line rental with my new provider. I'm hoping the ISP I'm with now will live up to its expectations. If not I would gladly return to BT even though it ment I was paying a little more. I've read some of the bad reviews BT have received. But I can only go on my experience with them & I would personally recommend them.
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2018-01-18
- Comments
-
What can I say and where do I start . I went with BT June 2016 I was an ongoing With Cancer Treatments, I had to have a large section off 1 side off my Face Removed . So there would be numerous Maxifacial Plastic and Optimology work to be carried out . Unfortunately I am Lao a Transplant patient. During the numerous ops Mum and Dad botched died in October 2017 with cancer within 8 days off each other . I was backwards and forwards also to the Hospital. Finances spiralled out off control . I phoned BT in January to pay £207.00 they said they had Terminated the Contract. I now owed £429.00 but no Service or House Phone . There attitude was appalling . But there was nothing they could do . I do not claim Any Benefits or get Financial Help . The Hospital say I am Vulnerable living on my own . The Jury is out . I rest my case . P.S I have had massive Support from my Bank and Credit Card Companies . Who Recognise Cancer . I Really don’t know what to Say . More than happy to send BT Facial Proof if anybody had the Stomach or Guts to see what is a Terrible Plauge on Society. Regards Steve N .
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2014-12-23
- Comments
-
I moved to BT from Sky because Sky wasnt up to the standards I wanted. What a mistake. From day one BT was only running at 2.4mbs, instead of the 4mbs I was promised. BT said we will send out an engineer to check the line etc, but if its found to be anything that isnt BTs fault you will be charged £129. I was confident I had checked everything was ok so I allowed an engineer to come. The engineer didnt say a deal and left. NEXT Bill - yes youve guessed - £129. I rang up fuming and was told 'you switch your router off at night'. I explained that having seen a few burnt out routers on Facebook etc thats why I switched off. Ok, in fairness they did refund me.
All went well for 3 months thereafter, until a guy from BT rang me about BT infinity. I showed an interest but didnt buy, but believe me, my broadband hasnt worked correctly since. It is down now, and has been for the last 3 days. The nice guy in the Indian call centre assured me an engineer would look at my problem tomorrow. However a call 5 mins later from the same nice Indian guy was bad news - they wont be looking tomorrow after all. So its a case now of just wait.
I wouldnt recommend BT to my worst enemy. I always thought they were a reputable company with a good reputation, but having had to deal with them when things go wrong proves what a tinpot company they are. DO NOT SIGN UP TO BT BROADBAND.
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2015-03-13
- Location
-
- Location
- Rugby
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
-
We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
- Location
-
- Location
- Rugby
- Reviewing
- BT
- Date
- 2015-09-01
- Comments
-
For all those people who are considering switching to BT for broadband, please do not go by the carrots of Sainsbury vouchers and free n number of months offer. BT is truly one of the worst broadband providers in the UK. I switched from Virgin only because they did not have services in my area. I took BT infinity 9 months back and I had to get on the phone to their terrible customer service very often. I guarantee that you will spend at least an hour repeating the same answers again and again to mutliple representatives sitting in India. 45 days ago, I ordered a home move and now its been 3 weeks since I moved into the house and after 3 engineer visit, no home-line/equipment fault, I am still without broadband. I have been hit with 2 ODs in my bank account(as I could not transfer money to that account due to non availability of broadband) and lots of other losses. I have spent on an average 45 minutes per day on phone to the terrible BT customer care in India and every day they recite the same story"There is an exchange fault and we are resolving that" I am so frustrated that I have started telling everybody I know, not to take BT broadband. Go for virgin or SKY they are the best.
- Location
-
- Location
- RUGBY
- Reviewing
- BT
- Date
- 2015-09-03
- Comments
-
For all those people who are considering switching to BT for broadband, please do not go by the carrots of Sainsbury vouchers and free n number of months offer. BT is truly one of the worst broadband providers in the UK. I switched from Virgin only because they did not have services in my area. I took BT infinity 9 months back and I had to get on the phone to their terrible customer service very often. I guarantee that you will spend at least an hour repeating the same answers again and again to mutliple representatives sitting in India. 45 days ago, I ordered a home move and now its been 22 days(and counting) since I moved into the house and after 3 engineer visit, no home-line/equipment fault, I am still without broadband. I have been hit with 2 ODs in my bank account(as I could not transfer money to that account due to non availability of broadband) and lots of other losses. I have spent on an average 45 minutes per day on phone to the terrible BT customer care in India and every day they recite the same story"There is an exchange fault and we are resolving that". I am so frustrated that I have started telling everybody I know, not to take BT broadband. Go for virgin or SKY they are the best. Please please stay away from BT.
- Location
-
- Location
- Runcorn
- Reviewing
- BT
- Date
- 2017-07-30
- Comments
-
BEWARE Beware Beware,
After 2 months they will increase your bill. And there's nothing you can do about it. If you are desperate enough to go with this filthy company, and don't want to listen to anyone's advice. RECORD your telephone calls. Also Beware of the CESSATION CHARGE!!!!! They won't tell you about it until you want to leave then slap £32 when you want to switch provider.. Advise if your already in a contract with BT and are trying to leave them. Tell them you live in Hull, because they cannot provide services to Hull therefore cannot charge the CESSATION charge. I will never ever go with this company or any other company affiliated with BT. Libby Bar and the rest of the cronies should of been sacked a long time ago
- Location
-
- Location
- Runcorn
- Reviewing
- BT
- Date
- 2018-04-06
- Location
-
- Location
- Rural
- Reviewing
- BT
- Date
- 2016-04-21
- Comments
-
Broadband drop out rate unacceptable. Frustrating, time wasting calls to India with no resolution, line refreshed, no more problems. Do they not keep a log of the number of call received from the same person, every time you have to go over and over the same things again. Might I remind BT we are still being charged for this very ineffective service. It is all very well to say do things on line, most of the time you cannot get on line. We had four emails regarding the engineer who supposedly came to fix the problem, guess what we could not read them until he had left and BT deemed it acceptable to let us have an Internet connection for a few hours.
Thoroughly disgusted.
- Location
-
- Location
- rural suffolk
- Reviewing
- BT
- Date
- 2017-05-29
- Comments
-
still very slow but 8 miles from nearest exchange what else can we do?? Take what we are given I suppose
- Location
-
- Location
- Rural Wales
- Reviewing
- BT
- Date
- 2016-07-15
- Comments
-
Aghhhhhhh! Guess we'll be the 5% of population that gets left behind in this superfast roll out. We can't even complete an online shop. As for trying to watch catch up TV, iplayer or anything else on our 'smart' TV forget it. Not been able to connect to the Internet for more than a couple of minutes for a week now! They are 'looking into it'. Not recommended
- Location
-
- Location
- Rural Wales
- Reviewing
- BT
- Date
- 2017-12-16
- Comments
-
BT fibre box at our gate but not "available" after a year, then charged £730 / year for lowest non-fibre package inc 2 landline charges for same line to get a phone & limited (12 Gbytes/month). Ripoff for rural OAPs and no way to get sense from BT. And they want £30+ more from January 18. Changing supplier asap.
- Location
-
- Location
- ruthin
- Reviewing
- BT
- Date
- 2017-08-08
- Comments
-
Moved to BT and what a big mistake. Broadband speed went down to less than 1mb, connection kept on dropping out, totally useless.... customer service is non existent, when you eventually get through to customer service they either put the phone down or cannot understand English and don't listen at all... also if your paying via direct debit they take double payments on various dates and when you come to the end of your contract they add charges to change provider. all of this I have documented proof of... I WOULD NEVER RECOMMEND BT TO ANYONE AND WILL NEVER USE THEM AGAIN FOR ANY SERVICES
- Location
-
- Location
- Ryde
- Reviewing
- BT
- Date
- 2022-11-22
- Comments
-
No customer service, had our line taken over but still charged a early finish penalty. Complained spoke to an agent who lodged complaint. Agreed a call back the following Sunday - no call or no email to apologise or make an alternative arrangement. Money taken from account so I guess they didn't accept that the line was taken over so been rinsed. Will never use BT again. Terrible.
- Location
-
- Location
- Ryde, Isle of Wight
- Reviewing
- BT
- Date
- 2017-06-09
- Comments
-
I switched to BT because they own the copper wire from my home to the Fibre Dist Box thinking one source if any problems arise.
I have had numerous broadband failures, spoken with many BT staff in the UK and India, all of whom has said they would deal with the problem. One outage lasted 6 1/2 days. I was promised on many occasions that someone would phone me back with progress and diagnostic report. They never did.
As a retired engineer I am appalled at BTs abysmal customer support. I would not recommend them.
- Location
-
- Location
- S norfolk
- Reviewing
- BT
- Date
- 2022-12-14
- Location
-
- Location
- s-on-trent
- Reviewing
- BT
- Date
- 2016-10-24
- Comments
-
have 2 e/ms from bt,==(1)we have changed your order 92) delivery on 16/09/16.i never asked them to change the order,they are now saying I was up and running on this date 7 have billed me for this ,I was not,up and running.i spoke with ''Lisa'' in India on,21/10/16 who informs me that I DID cancel my bt (''BULLING THUGS'')WITHIN THE 14 DAYS ALLOWED.She says someone from cancellations will be in touch with you.==I BET THEY WILL NOT BE INTOUCH.WHAT THEY DO IS NOTHING SHORT OF FRAUD AND THEFT==I WOULD BE HAPPY FOR ANY LEGAL ADVISE.THE GOVERMENT OR MY MP. WILL NOT DO ANYTHING BECAUSE IT ALL MAKES THE WHEELS GO ROUND.
- Location
-
- Location
- S.W. London
- Reviewing
- BT
- Date
- 2015-09-20
- Comments
-
I'd have given no stars if possible. For six months I have had little or no internet service. I have spent hours on the 'phone to them, gone through all the tests they asked me to do at home and still no broadband. They sent me new ADSL filters. They had no effect. BT told me that if they sent an engineer and it was some fault in the house I'd be charged for the engineer's visit. I wouldn't know. Most days I only have internet for an hour in the morning or late at night. After being with BT since they started I finally had to admit defeat and defect to Virgin. I have just received an email from them telling me that as I'm leaving them they're going to charge me for discontinuing my broadband connection!!! It's been mostly discontinued for six months. As I have no computer broadband connection I've maxed out my mobile internet allowance - result I have absolutely NO broadband connection while paying for both computer AND mobile. To say I'm hacked off would be an understatement.
- Location
-
- Location
- Salford
- Reviewing
- BT
- Date
- 2016-07-21
- Comments
-
If you are considering joining BT then don't. Signed a 2 year contract in October, no internet for over 2 weeks, insisted we had internet, sent 2 Openreach engineers who both said, you're right you don't have internet. They eventually fixed it but had to give us a new 'contract' this happened 4 times. They took money on all accounts so we payed them over £370 too much, we are still arguing with them. Today they tell us they are putting their charges up !!! So, what was the point in signing a contract. Utterly scandalous company.
- Location
-
- Location
- Salford
- Reviewing
- BT
- Date
- 2017-10-30
- Comments
-
Terrible!! Had a 12 month contract, great deal, price at £31.50 including sport, tv, line and broadband. Been with them x3 years. Then this year the problems started, messed up my bill, phoned customer services, said it was a computer glitch. This kept happening month after month, then last month I phoned them and was this time informed that the bill had increased and I hadnt replied to an email stating that I wanted to leave mid contract under these conditions.
I searched my email, spam, history, junk mail. And no record of any email.
This is a scam by bt, I've searched the internet and found many people with the same problems.. how can they be allowed to change a contract mid way through.. fortunately I'm not long away from the end. Good riddance, beware, the greed has kicked in just like Sky.
- Location
-
- Location
- Salisbury
- Reviewing
- BT
- Date
- 2018-06-18
- Comments
-
Shocking absolutely shocking I pay £70 a month for these tv channels and I can’t even watch bbc & itv in hd what’s the point I miss all World Cup what a waste of money and I called customer services for help. The lady on other side put phone down on me never ever again I will change with somethingalse ASAP
- Location
-
- Location
- salisbury
- Reviewing
- BT
- Date
- 2015-10-20
- Comments
-
Well where do i start, i upgraded from standard brandband to fibre and since day 1 i was only getting standard broadband speeds i contacted bt customer services and they said there was a fault in my area please wait 14 days, i phoned again after 14 days as i was still getting standard speeds of 6mb and they said the fault had been fixed and i have said it wasnt so you they said they then found another fault that will be fixed in 7 days, 7 days past my broadband speed was still 6mb instead of fibre so i phoned them again and they said it was fixed so i have now told them i am refusing to pay until it sorted and 3 months later of being haggled for a £500 bill daily by there billing team the fault team contacted me and said they have found the fault unfortunately my landline does not support fibre broadband speeds it took them 5 months to find this out? And as i was paying £79 for there biggest fibre a month i will recieve a credit on my account as i was only getting £14 a month standard broadband and they will switch me to this tariff and after 6 months off all this hassle they finally gave me a credit of the 5 months fibre which was £32!!!! How did they work this out? Absalutely terrible company i will not be using bt again and would deffinately not recommend them.
- Location
-
- Location
- Salisbury
- Reviewing
- BT
- Date
- 2022-02-24
- Comments
-
BT offered to upgrade me from BT Halo 1 to Halo 3 for nil extra cost. Having spoken to their customer services adviser, I realised that theres no benefit from 1 to 3 at all, its just a way of tying me into a contract for another 2 years. When I pointed this out to the BT advisor, she hung up! Also, the adviser tried to sell me an unlimited call plan on the basis that we make 145 minutes + of calls per month. This is a nonsense, we barely use the landline for calls as we have mobiles. Shocking, and not what I'd expect from a supposedly reputable company.
- Location
-
- Location
- Salisbury
- Reviewing
- BT
- Date
- 2015-08-10
- Comments
-
My broadband speed is 0.13Mbps and keeps dropping out. also heavy packet loss. The local engineers (openreach) know where the issues are, however there has to be a long, totally pointless and useless conversation with BT everytime before they'll ever get round to sending an engineer out. Overall the support and efficiency of the BT customer service is truly awful
- Location
-
- Location
- SALISBURY
- Reviewing
- BT
- Date
- 2024-01-26
- Comments
-
Been with BT longer than I care to remember. I rate servoce above pride everytime. My most recent experience is typical of their services. I received an email saying they had noticed a drop off in speed every now and again over the last 3 weeks and that they would look at it and I would be contacted over the next 5 days. Within 24 hours there was a knock at the door and an Openreach engineer came in checked the set up changed the connection box fully tested the system over the next 30 minutes. Worth the money
- Location
-
- Location
- Sandhoe Hexham
- Reviewing
- BT
- Date
- 2019-06-18
- Comments
-
promised fibre broadband was available in our new home however BT engineers say we are too far away from the distribution box. called BT and they said we were still eligible for fibre broadband. very poor customer service
Currently have ADSL speeds of 1.6
- Location
-
- Location
- Sandwich
- Reviewing
- BT
- Date
- 2017-07-20
- Comments
-
Consistently below 1mp!
- Location
-
- Location
- Sbsh
- Reviewing
- BT
- Date
- 2016-05-23
- Location
-
- Location
- scarborough
- Reviewing
- BT
- Date
- 2013-01-22
- Comments
-
never had such poor service my download speed is impossible at 0.3mbs supposed to be 8.0mbs. the indian speaking call centre is a disgrace saying there is no problem with my service. when my contract is up I will not be staying with bt, as I am paying for something which 9 times out of 10 I carnt even use and when I can it is too slow to do anything.
- Location
-
- Location
- Scarborough
- Reviewing
- BT
- Date
- 2023-08-10
- Comments
-
Consistently terrible, second time using BT broadband, and for the price, the connection is shocking. Wishing it wouldn't exist tbh so it would stop luring customers into thinking it's good and wasting money.
- Location
-
- Location
- Scarborough area
- Reviewing
- BT
- Date
- 2018-01-17
- Comments
-
I am absolutly disgusted with this company. Its an absolute joke. We signed up in September and after issues with them connecting us its been one thing after another. We are still waiting on a £45 reward back due to how much of a mess around we have had. We repeatedly had to chase everything up and each time speaking to someone different. Once our contract is over we will be going elsewhere. If I wasnt so annoyed I would laugh at how pathetic this company really is. The last time we were with BT they used to up the bill without notifiying and thats why we switched over. This time round we thought we will give them another try and we wish we hadnt!
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2020-10-13
- Comments
-
Terrible customer service up to 40 minutes on the phone to get through. Complaints do nothing and got charged for a month that my Internet didn't work.
Will not use again!!
- Location
-
- Location
- scotland
- Reviewing
- BT
- Date
- 2016-07-12
- Comments
-
Moved house (to next door) No phone or broadband for 6 weeks now. No customer service. Delay management just manage to delay. Lies and excuses. Failure to communicate. Connection dates continually changed. Still receiving monthly bills. Need I go on.
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2017-05-06
- Comments
-
On a recent Train booking it took nearly two hours to arrange, because of poor speed and frequent dropouts.
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2021-08-20
- Comments
-
Dealing with BT was a frustrating and futile experience from start to finish. Two months after signing up for an ultrafast fibre to the premises (FTTP) service, I had to cancel my contract as BT had utterly failed to install the service. They blamed Openreach whom they said were going to replace a telegraph pole as the existing telegraph pole was alleged to be unsafe for the engineer to climb.
At first I was given “ a 100% guarantee” this would be done within two weeks of the original installation date, then given a series of other dates by which this work was to be done, but nothing ever happened by any of these dates.
I asked to speak to a BT manager, this was refused, i made a complaint, nothing was done. I asked to speak directly to Openreach, this too was refused. BT never got in touch with me to explain what was going on at any point, I had to phone them repeatedly. Every piece of information BT gave me was incorrect. It became clear that Openreach had no intention at all of replacing the telegraph pole. Even now, BT continue to advertise that FTTP is available in this area despite knowing it isn’t as it can’t be installed due to openreach engineers refusing to climb the old telegraph pole and Openreach having no intention of doing anything about this
I had to keep extending an expensive older broadband throughout this period with no apology or compensation offered by BT.
A miserable experience a from a dreadful company.
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2019-02-18
- Comments
-
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline!
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2016-02-10
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.