Virgin Media SUCKS

Virgin media really sucks !!
I almost called their customer service 6-7 times to stop my service but everytime it was a failure. call used to get disconnected inbetween and again i had to face those security questions everytime. And i have to give then a one month notice to stop service ?? wtf ? if i stop service they should not bill me. this is pure robbing ur customers. and trying to make them stay with virgin even if they dont want. I didnt even find the option to stop their service online on their website.They have purposefully done that. so customers can not easily stop their service.

We've been customers of Virgin Media and before them NTL and before that Cable and Wireless, so been with them 12 years or more... seemed to us we were paying much higher rates than all our friends so we threatened to quit. They then gave us a much better deal. Now we have come to move house and can't get cable so have said we are going to BT (who can give us a tv signal) and Virgin are hitting us with £172 charge!!! They say we are leaving before 12month contract, news to us.
Outrageous

Been with them since telewest. The connection then was ok, then virgin put their name to the brand and it has been ****e ever since. Was on the 512kb conn which after a few free upgrades reached 10mb. Then decided to upgrade to the 20mb package and well, what a crock of that is. Had numerous problems with disconnection (tv aswell) and when you contact their call centre you are left talking (when you finally get through) to some complete moron that doesn't have a clue what they are talking about. Always end up ****ed off when you receive the good old "have you tried turning off the power and resetting the device" duh HELLO!!
To top it off i'm lucky to achieve 2mb evenings and 4mb during the day. So much for their super broadband.
Used to obtain between 18mb-19mb when it was first installed.
Oh yeah and the only answer you get now is that you are situated within a high saturation point (****ing students) and whose fault is it that it is a high saturation point, good old virgin broadband for over selling their **** product
STAY WELL AWAY if you know whats good for you

My girlfriend has been using virgin media for over a year. There tv, mobile and internet and it is ****ING ****.

Internet constantly DC's and it feels as if they cripple your connection speed during peak times, as in really cripple (downloading films @ 20kb's with constant dies to 0.5kb's)

They charge you a FULL minutes worth, well say I have a 800 free minutes. I call someone and they dont answer 5 times in a row and its important, I get 5 minutes took off my allowance. I went over my bill by £150 last month, I need my phone. I call offices and am a very busy person.

There stupid box is ****, it always runs slow and stutters and the tech man that comes out to fix/replace it is normally a stone and drunk 25 year old junkie **** who cant even spell his own name.

Worse company ever, I can honestly compare there internet service to AOL and say it was a downgrade.

Pure ****, never go with them.

There customer support is ****ing **** as well, full of foreign idiots. Even the UK ones.

I signed up to Virgin bundle package including the phone line. Once installed, the broadband speed I was getting was 0.5 mbs. I paid for 20mbs. then i was told they have over subscribe the area, the exchange couldn't handle the demand. If I wanted I could use off peak to get better speeds, like 3am! Load of rubbish!!! They have told me they will increase capacity, but couldn't tell me when, maybe mid march! Why do they over subscribe??? Greedy bastards!!!

Stay away unless you want the hassle of cancelling, then having to get another provider and BT to restall the phone line!

I have to agree. Since Sept 2010 (now 5 months) many Liverpool cutomers (I was told it was affecting over 800 people) are not getting any service during peak hours - 7pm 'till 11pm Mon to Fri, and basically all day weekends. Have had many calls to the helpdesk over these months and constantly shifting fix times. Early on they used to say "one to two days" now it has moved into "a team is working on it it should be fixed in about a week". Today I have have just called the help line and they are have stated rather precisely that it will be fixed by 12:30 on March 7th (I forgot to ask if am or pm but I did laugh )

I will try to repost the success (very unlikely) or failure (what I would bet on) on Tues 8th March.

I have been a customer with Virgin Media for over three years, we had the basic TV package, Phone, and XL Broadband, The Broadband has never been brilliant as one would expect with the XL package, Virgin Media kept saying they were upgrading cables and my broadband would in-prove but it has just got worse, I was paying £37.00 per month for broadband and I have not been able to get on line for around 85% of the time, I have sent in letters of complaint via their complaints form, with no response except for the automated message that they would contact me within five days,and they never did, I have rang their call centre many, many times, but now, in sheer frustration I have cancelled my subscription to VM and my internet will be cut off at the beginning of March.

I have been told that there is a problem with the main cables that service my area and that it was in line to be fixed but no dates are available, I was also told that they have only four main lines that connect the signal and that these are connected to routers, and that the routers cannot handle the amount of people who now use broadband in my area, I have also learnt that VM have been aware of this problem for quite some time, since 2007, which would mean that VM sold me a product even though they were aware that I would have difficulty accessing it.

I entered into a contract between in which VM would supply internet access and I would pay a monthly fee, I have paid my fee every month without default yet VM have failed to uphold their part of the contract.

I refer to the “Supply of goods act 1982 which requires traders to supply a service to a proper standard and the goods or services supplied in providing the service must be of satisfactory quality, the law treats failure to meet these obligations as a breech of contract and consumers would be entitled to seek redress, if necessary through the county courts, I do not wish to go this far but I am quite willing to do so.

I have been promised a refund “which will be reflected in my next bill” on 4 or 5 occasions but have never had a penny, they said they would send an engineer out on two occasions but no-one turns up, this is because they Know what the problem is and engineers cost money, I cannot talk to anybody except at a call centre and they are just a waste of time.

They were taking £37 a month for a service they knowingly cannot supply, is this theft?, if I pay for something I am entitled to get it, if I don't get it then I have a right to complain, apart from the complaints line I have written to their Managing Director three times, twice by recorded delivery but again,I have had no response whatsoever, I am totally and completely ignored, for such a big company this type of customer service is absolutely disgraceful. is this an example of the low regard VM has for it's customers.

[roughbeast]

Virgin Media is brilliant. Don't confuse their cable product with their ADSL product which uses BT copper. That really does suck, as does BT.

I have been on 50Mb for 3 years now. They just upgraded me to 5Mb upload for free. I get a constant 50Mb+/4.7Mb+ any time of day and night. Packet loss and jitter are virtually non-existent and I have never had an outage.

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