Sky vs O2/Be for broadband ?

[swayzak]

hi

I am due to move into new house in a few weeks.

It has a number of dsl ISPs available.

The house is already wired up to the hilt with Sky (from current owners).

I have narrowed the choice down to Be, O2 and Sky.

I know Be is supposed to be pretty good, but I think O2 (who own Be) are also supposed to be OK - and I get a reduction as I have O2 mobile contract.

Now my obvious temptation is to use Sky, as I can utilise the connections already in place. And get optional access to HD TV, which I've never had before (coming from Freeview).

What are Sky like (connection speed reliability, customer support, overall VFM etc.), compared to the other two ?

I'm unlikely to download more than a gig or 2 per month - but might like the flexibility to increase this at some point.

Regarding TV however, I'm used to Freeview and am not desperate to get 5 zillion channels of ****e. I would probably not get much above the basic TV package, at least to start with.

thanks

swayzak

[LankySi]

Me personally, I'd forget Sky for the broadband part! I know others might say different but we've been with them since October and never had anywhere near the speeds we paid for. In fact I'm on here today to look into other providers as we're now in the process of cancelling Sky.

We paid for "up to 16mb" with no d/l limits. We were told when we bought it our line was capable of 4.5mb. We've never had even had 2mb and in fact last night when I ran speed tests we were at a measly 1.3mb, so we've cancelled!!!!

Add to all that their customer service is absolutely diabolical. We tried for over an hour last night before we actually spoke to someone who could do something about our problem. First of all getting recorded messages and then being disconnected by Sky, then being told we'd be transferred to the correct department, only to be disconnected again, it was hopeless. After our experiences, I really wouldn't recommend Sky to my worst enemy!

I'm currently looking into O2 now as they're pretty cheap even for non-o2 customers.

[Baron210]

I would certainly consider O2, I moved house on May 1st (08), and changed from Pipex (I was paying 34.99 for 2mb) to O2 (16mb) after considering sky, but after asking friends at work, who said that they had constant problems with poor speed's and service failure's, foriegn call centre's etc, I wen't with O2, and they seem to be good value & quality so far, I've no regrets.

Best of surfing, Baron210 - Porchester UK.