182 Customer Reviews over 19 pages
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- Location
- Wokingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-10
- Comments
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Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-06
- Comments
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Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-30
- Comments
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I dont need to write an esssy to make a point
Ive got fibre optic vodafone (37mbps) but im getting 5-10 mbps even when right next to it
It keeps dropping out every 5-10 minutes
Customer Service is dreadful, they tell you the most obvious stuff
Overall the broadband is ****, dont get it
- Location
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- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-29
- Comments
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Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
- Location
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- Location
- Brighton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-16
- Comments
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From the day I got broadband with Vodafone the service signal and reliability has been terrible. I have stuck with it for several months and finally decided to switch. After several calls they are still insisting on charging me an early cancellation charge which I find completely unbelievable. Such shockingly bad customer service it's unreal. What ever you do don't use vodafone!!!
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-15
- Comments
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I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.
Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.
I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
- Location
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- Location
- Aylesbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-13
- Comments
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I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them
- Location
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- Location
- County Durham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
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Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
- Location
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- Location
- Donnington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
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I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.
My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.
Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.
I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.
I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.
If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,
This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.
I asked to speak to the manager but nobody would speak to me.
- Location
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- Location
- Horley Surrey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-08
- Comments
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Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.