182 Customer Reviews over 5 pages
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- Location
- Newmarket
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-17
- Comments
-
I have just switched from BT to Vodafone and switch-over went exactly as Vodafone said it would go. I plugged in the Vodafone router before 8am on the switch over day, waited until midnight and the next morning it was working (after a router restart). So far, so good. I already had fibre broadband with BT so suspect some of the issues people have reported have been as a result of also changing from standard broadband to fibre.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-15
- Comments
-
I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.
Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.
I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
- Location
-
- Location
- Orpington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-24
- Comments
-
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
- Location
-
- Location
- NOTTINGHAM
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-26
- Comments
-
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
- Location
-
- Location
- Knaresborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-21
- Comments
-
Vodafone broadband is awful for some reason I can connect to it at the end of the street but not upstairs in my house
- Location
-
- Location
- FqSfnApsXrTKlQ
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-13
- Comments
-
xlSKoRDaJ
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-31
- Comments
-
I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.
Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.
- Location
-
- Location
- HIGH WYCOMBE
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-08
- Comments
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Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
- Location
-
- Location
- Chester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-31
- Comments
-
Up to 38mbs they say. I'm actually getting 4-5 Mbps!
Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
- Location
-
- Location
- Keith
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-02-20
- Comments
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It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
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Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
- Location
-
- Location
- northern ireland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-15
- Comments
-
got 76 mb conected today have no complaines so far it going as quick as bt still have bt conected will test for 30 days to see how vodafone goes all the complaintes seem to be in england about this
- Location
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- Location
- Somerset
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-06-06
- Comments
-
Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
- Location
-
- Location
- Birkenhead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-22
- Comments
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Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
- Location
-
- Location
- Gloucester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-04-12
- Comments
-
Absolute joke I pay my money every month on pay and go never have reliable service or strength never have signal unless in the city centre (I live no where near) have to be outside for 1 bar fin if you live in Spain I don't I'm in the UK would never recommend.
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-10
- Comments
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Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
- Location
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- Location
- Peterborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-07
- Comments
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Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-22
- Comments
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I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.
But at least the speeds had always been around 75mb.
From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.
Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.
Their understand and tehnical repertoir is very poor.
They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.
A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.
The people I speak to want to help but they don't have the skils or resources to do anything.
If you're thinking of VODAFONE - go elsewhere. Very very poor.
- Location
-
- Location
- Shaftesbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-26
- Comments
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SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
- Location
-
- Location
- Grosmont
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-14
- Comments
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Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
- Location
-
- Location
- Hertfordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
-
So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
- Location
-
- Location
- south wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
-
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
-
SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
- Location
-
- Location
- tyiCDBIRY
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-11-22
- Comments
-
ChNMqoBdaXJw
- Location
-
- Location
- gateshead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-05
- Comments
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Router is absolute garbage cannot handle more than 6 devices at once.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-16
- Comments
-
Hi Everyone
Not really broadband but will put this up wherever I can as a warning.
Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous.
Quick summary
New phone taken out
2 weeks and several visits to shop
Eventually working but several of my contacts could only text and not call me
This got worse over recent months
Been asking for help for many days
Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone.
Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it
Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone!
Feel sorry to have to leave such an awful review
Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!
- Location
-
- Location
- witherley, atherstone
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2009-11-30
- Comments
-
Although the package was sold as "up to 2.2Mps" i think that i have only ever seen the speed hit 2.1 Mbs once in the 6 months that i have had it. I would like to see providers state a guaranteed minimum speed before selling the "best case" scenario as fact.
- Location
-
- Location
- Wolverhampton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-26
- Comments
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I took the plunge and switched from Sky Broadband Unlimited to Vodafone 38 Fibre. I was very happy with my Sky service but Vodafone had a deal that meant I got fibre cheaper than Sky were giving me standard ADSL for.
The switch over was painless. I was provided their new super duper router and given an activation date in which to hook it all up. They handled everything else with Sky.
My activation date came, hooked up my router before 8am as directed. By the time I came home from work, it wasn't working (although both green lights were on the top). I rebooted the router and everything sprang into life.
I was getting a good 37Mbps down and 8-9Mbps up, so I'm happy thus far.
I've had enough experience with 5GHz (dual band routers) to know 5GHz is a big cause of constant WiFi cut offs, etc. So I switched that mode off and used 2.4GHz only. Signal is great, stability is great. The 2.4GHz speeds are still over and above the 38Mbps internet speeds anyway.
I had read the many bad reviews and so the switch was not an easy decision. However, I have always had a good experence as a Vodafone Mobile customer and I have been happy with the Broadband so far, but it is early days. I will review again after an extended period.
- Location
-
- Location
- Worksop
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-17
- Comments
-
Absolutely crap Vodafone broadband ever,scammers,from 40 mb speed, I just got just 4-8 mb,weekends are more disaster,I complane for 3 times,nobody do nothing,just loose of time and money.
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-13
- Location
-
- Location
- dudley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-19
- Comments
-
1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-01
- Comments
-
Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!
Customer service not interested at all to help and they just repeat garbage back over and over.
DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed
- Location
-
- Location
- staffordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-10
- Comments
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I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-06-06
- Comments
-
After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
- Location
-
- Location
- Yorks
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-16
- Comments
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No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
- Location
-
- Location
- Portsmouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-23
- Comments
-
I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.
Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-18
- Comments
-
Horrible horrible service, slow speed and incompetent customer service and they'll do everything it takes and lie to make you sign a contract with them. I've been deceived and now have to pay £350 to get the contract cancelled. Be careful people, don't make my same mistake
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
- Location
-
- Location
- South London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-01
- Comments
-
Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-30
- Comments
-
Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.