Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.3 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2021-12-03 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

182 Customer Reviews over 19 pages

  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
  • Reviewer
    Location
    Conwy
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sorry Vodafone. The actual mobile connection here is pretty good, but the mobile broadband is shocking! Generally it varies between 0.5Mb and 3Mb and often drops out all together. Let's face it, that's pathetic. And what on earth could the excuse be? We can see the telephone mast right at the bottom of the valley! If you wasn't the only provider in this area I would have cancelled this contract long ago.
  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
  • Reviewer
    Location
    FqSfnApsXrTKlQ
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
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  • Reviewer
    Location
    FHMPtLgYkExoWXf
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
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  • Reviewer
    Location
    Cork
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.

    However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.

    Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
  • Reviewer
    Location
    lONDON
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
    It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
  • Reviewer
    Location
    Keith
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
  • Reviewer
    Location
    Crawley
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I signed up for 30GB/month data only , 1 year contract for mobile broadband with Vodafone . This was to use mainly abroad at our holiday home in continental Europe plus on other holidays. Unfortunately I soon realized that I was getting less than the half of the data amount I was paying for. I understand that all other operators (O2, Three etc) clearly state that you can only use a proportion of you data allowance in EU mainland... Vodafone kept saying that they were allowing me to use whole 30GB abroad which was not true . The data were disappearing from my monthly allowance even if we were not switching the mifi device on... Anyway I kept paying for this substandard service for the whole year and stopped my DD as soon as the contract expired. Called them 2 weeks later and was told tha they will still charge me for the whole month after the contact finished as I was supposed to give them 30 days notice. Their T&C clearly state that you can cancel the contract " without termination fee if the service is poor for unreasonable amount of time " Well, the service was "poor" for the whole year... and the contract has ended up already but they still want more money!. STAY AWAY

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.