182 Customer Reviews over 5 pages
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- Location
- 169 Huddersfield rd newhey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-04-10
- Comments
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Broadband went done today I was on the phone forever three hours and couldn't get to speak to anyone I know from experience it take ages to get through and when you do you can't what they are saying
- Location
-
- Location
- Southend-on-Sea
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-26
- Comments
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Customer service good in that people I spoke to helpful and professional but the service itself is poor. I switched from BT and VF didn't switch my home phone number over for a week. The service worked well initially but after a few days my Amazon Echo Dot stopped working never to work again (on VF). VF are not concerned with this, its not their kit. After 2 months the service got worse and worse with constant disconnects. A new router seemed to fix it for a while but then the same experience. Eventually I tracked it down to having an un-managed ethernet switch connected to the router would frequently stop all other devices from working. I never had this issue with BT. The price rise allowed me to switch back to BT where the service is seamless, switch over taking 20 mins nice and early in the morning and now all my devices work again. I would probably switch back to Vodafone when they iron out their technical issues but I don't see that happening soon. They had issues with the firmware on their routers and they seem to be far from fixed.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-30
- Comments
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Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
- Location
-
- Location
- Calne, Wiltshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-08
- Comments
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Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage
- Location
-
- Location
- Donnington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
-
I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.
My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.
Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.
I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.
I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.
If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,
This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.
I asked to speak to the manager but nobody would speak to me.
- Location
-
- Location
- Essex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-11-08
- Comments
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I received no broadband, It took them 30 days and I still had no connection. They never cancelled BT so I had no choice than to go back to BT. They said they could pay the cancellation fee as it was their fault but they would only be able to pay off my mobile phone bill with it. They said that I could use my phone as a router free of charge, that was not true. Having to explain and explain again, they took of a small amount off my bill. I had a bill of £103 I usually a have about £50 to pay. I had a guy called Hamid Khalique, who worked there, tell me "Come on, Lorraine, you haven't lost any money from our mistake"!!! I think he should be trained in Customer Care better, I don't know him, so I'm not sure why he addressed me the way he did. I did have to pay for a much larger mobile bill, I spent ages on the free number phoning to try to get it sorted, even their own system went down. Then to top it all they sent me another email saying welcome to Vodafone broad and they were going to connect me in two weeks time!!!! Come on Newbury sort yourselves out!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-15
- Comments
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Terrible, frankly criminal usage system that makes it very easy to slip up and go over your limit and then they charge you utterly extortionate amounts. Their online and phone services are a ridiculous bureaucracy. EE has a much saner system.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-05
- Comments
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Firstly Vodafone lost my phone number even after me explicitly asking to have it transferred, nothing they can do apparently. The router loses ADSL connection several times a day, 3 months after install it hasn't stayed connected for more than 24hrs. The router itself is terrible. Wireless connected devices can't communicate with wired devices, eg my Apple TV is connected to the router via Ethernet and my iPad cannot see the device as its wireless. Several hours of phone calls to customer services to try and solve these issues with no joy so I'm stuck with this for another 15months. AVOID!!
- Location
-
- Location
- Peterborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-07
- Comments
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Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
- Location
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- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-10-23
- Comments
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Please avoid. Every single time I've added credit the data pack either hasn't aligned with my account so I can't use it, or it works nicely and then automatically disconnects from my account daily. I swear I can't use it for 1 day without it disconnecting from my account. Then I have to go on live chat for over an hour to be told a "glitch" occurred. Its clearly all nonsense. Pay as you go wifi is useless and customer service is appalling.
- Location
-
- Location
- east london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-29
- Comments
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I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-29
- Comments
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Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-05-14
- Comments
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I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.
The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.
I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.
Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.
The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)
I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.
As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.
I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.
The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.
Never going back to Vodafone now...
If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-21
- Comments
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When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
- Location
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- Location
- Cwmbran
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-30
- Comments
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This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
I am counting the days I can end this nightmare and go back to SKY
- Location
-
- Location
- Dungannon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-13
- Comments
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Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.
- Location
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- Location
- West Bromwich
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-06
- Comments
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RARELY do I leave reviews but I switched from SKY Fibre Broadband to Vodafone on what I thought was a cost saving decision. ABSOLUTE rubbish. I went for the fastest option. After just days I was having to call them because the wifi signal to devices was poor. After a long winded conversation changing a whole host of settings, I still had multiple issues. In the 2 weeks I had it I had no internet of any kind for 3 separate days.
The router technology is still way off the competition and the service incredibly unreliable. They are a few years away from providing broadband that can compete with SKY/Virgin.
Get out of your contract within the 30 days cooling off period!!
- Location
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- Location
- Southampton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-30
- Comments
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The most unreliable internet provided ever! Connection keeps crashing.
Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
Will definitely not renew my contract!
- Location
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- Location
- Warrington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-09-16
- Comments
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I've had no end of problems, promises that engineers would come out, but the service doesn't improve, ridiculously long call wait timed. I've now had zero broadband for 36 hrs and have been waiting on the phone to speak to someone for 30 mins. Customer service staff are always polite & helpful, but the problem is the infrastructure. It's costing me money in call minutes and data to my mobild provider, I am extremely unhappy, I would not use Vodafone for ANYTHING ever again.
- Location
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- Location
- Wokingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-10
- Comments
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Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
- Location
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- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-15
- Comments
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DO NOT SWITCH TO THIS ROUTER UNDER ANY CIRCUMSTANCE! All reviews saying vodafone is amazing must have been set up by vodaphone. Internet speeds are average (nothing special) Adding 4+ slows it down massively and since installed my internet has dropped out for 10+ minutes DAILY. I use the internet daily for my university work and I don't have time for this. Emphasis on the daily drop outs. This post is being made using my phones 4G - I'll leave you to guess why
- Location
-
- Location
- dudley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-19
- Comments
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1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
- Location
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- Location
- Romsey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-16
- Comments
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I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-11-28
- Comments
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Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-22
- Comments
-
I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.
But at least the speeds had always been around 75mb.
From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.
Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.
Their understand and tehnical repertoir is very poor.
They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.
A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.
The people I speak to want to help but they don't have the skils or resources to do anything.
If you're thinking of VODAFONE - go elsewhere. Very very poor.
- Location
-
- Location
- Gloucester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-04-12
- Comments
-
Absolute joke I pay my money every month on pay and go never have reliable service or strength never have signal unless in the city centre (I live no where near) have to be outside for 1 bar fin if you live in Spain I don't I'm in the UK would never recommend.
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-10
- Comments
-
AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-02
- Comments
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The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-24
- Comments
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Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
- Location
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- Location
- Bangor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-17
- Comments
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Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
- Location
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- Location
- Aberdeen
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-02-25
- Comments
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Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-15
- Comments
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I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.
Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.
I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
- Location
-
- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-07
- Comments
-
It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
- Location
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- Location
- Abingdon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-29
- Comments
-
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
- Location
-
- Location
- UK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-06-24
- Comments
-
Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.
Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.
Vodafone just have not got a system in place, and you will suffer if you go with them...
- Location
-
- Location
- derby
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2022-01-10
- Comments
-
im sick and tired of spending massive amounts ov bills every month with Vodafone for lies and not being happy stuck in a contract! all for crap internet speeds! and poor customer service that seem to be helping you'' but are very quick to transfer you and only to find out they have lied to you and nothing has changed! i took out a contract with them and told i would reach up-to 130mbps to then after days go by getting between 4-8mbps and told that im only getting up-to 10mbps by customer service in derby and if im not happy i can leave! im shocked how im treated! and not only that when you ring your spoken to by an automated system that puts the phone down on you constantly because it doesn't understand you! and tells you to speak on line chat that id be welcomed by customer service, only to find out its automated again!! !! so every-time i call them iv to tell the automated system iv leaving Vodafone!! my internet with them is shocking" im now getting under 1mbps up-to 1 and a half!! i cant even watch Netflix!! why sell my unlimited mobile internet with promises of massive speeds and no caps in the evenings to be getting such horrific slow speeds!! this is 2022 and im getting closer to dial-up speeds!! this is a multi billion company and it cant keep to promises to its customers!! im so angry!! im going to go to EE
- Location
-
- Location
- County Durham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
-
Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
- Location
-
- Location
- Orpington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-24
- Comments
-
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-02
- Comments
-
I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky
- Location
-
- Location
- NOTTINGHAM
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-26
- Comments
-
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.