377 Customer Reviews over 38 pages
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- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2022-05-10
- Comments
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Received the 4G+ mobile broadband sercomm router today.
During the day: approx 30Mb/s
During the evening: approx 1Mb/s
Crap. Sending it back.
- Location
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- Location
- Rhyl
- Reviewing
- Three Mobile
- Date
- 2022-04-30
- Location
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- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2022-04-26
- Comments
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We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2022-04-22
- Comments
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Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
- Location
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- Location
- Bilston, West Modlands
- Reviewing
- Three Mobile
- Date
- 2022-04-20
- Comments
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Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.
- Location
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- Location
- Kettering
- Reviewing
- Three Mobile
- Date
- 2022-03-18
- Comments
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My HomeFi broadband gets about 2mb if I’m lucky.
Save your money and opt for fibre if you can.
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
-
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
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Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
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- Location
- South-West London
- Reviewing
- Three Mobile
- Date
- 2022-01-17
- Comments
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It's just a bit sad.
I’ve been with three for over a decade, I have 3 phone contracts with them for each of my family members.
Their prices are great for both sim only and monthly phone deals. My husband is on sim only and his price reduces every year. My daughter gets the latest iPhone every 2 years, at the lowest price.
The customer service is great, very helpful, not a long wait, and quite friendly.
But even with all that, they have a huge problem. THEIR NETWORK.
I never get signal anywhere. I don’t live in anywhere remote, I live in a the suburbs of London. But god in some places in my town, I get terrible no signal at all. Zero bars. People call me and can’t get to me.
When I’m out with friends their networks seems to work just fine, and they’re all using different networks, vodaphone, EE, GiffGaff. It’s always just Three.
The internet is also quite unreliable. My phone is suppose to be 4G internet connection but I don’t think I’ve ever experienced 4G, I barely get 3G.
I got a few messages in the last few years saying that they’re improving the network in my area but I’ve not seen any change. At all.
They’ve also removed the Three benefit of using my data abroad. That I’m sure they don’t have full control over but it was a huge reason I stayed with three all these years despite the network issues.
Anyway,
If you’re looking for a good honest, cheapest on the market, affordable network with good customer service and you’re not fussed about internet speed. Three is for you.
If you at all rely on data outside then stay away for your own good.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2022-01-03
- Comments
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We were promised download speeds of 200+mbps. Our actual speeds have been peaking at 2mbps on a good day. A few months ago customer service told us that there was maintenance under way that would "definitely" be fixed by the 24th of December. That date has come and gone and if anything our speeds are worse now. We followed it up on Twitter and were told the works would now be finished next June at the earliest! Absolute joke. When we signed up for the contract we were told connections in our area were great and there was no mention whatsoever of any maintenance works that would make it borderline unusable for the first 12+ months. Now we're stuck with this lousy rip-off excuse for an internet connection for another year as we can't afford the cancellation fee. Please, PLEASE do not make our mistake.
- Location
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