377 Customer Reviews over 38 pages
-
- Location
- Canterbury
- Reviewing
- Three Mobile
- Date
- 2023-04-10
- Comments
-
So, I decided to try a 3 mobile broadband. This is a nightmare. Believe me. Just avoid it. Even if you have a good speed, the ping and packet loss are insane. Sometimes my ping goes to 1500ms and the packet loss is always more than 5%. It’s impossible to play video games. And there is no chance you can stream. Unfortunately I have a 24 months contract, but right now I’m considering to cancel my contract and get a proper internet. Getting a 3 mobile broadband was the worst decision in my life. You pay for something you don’t actually have. This internet is extremely unstable. Don’t make my mistake. Get a proper internet even if it’s more expensive
- Location
-
- Location
- Bedford
- Reviewing
- Three Mobile
- Date
- 2023-04-03
- Comments
-
I went with 3 mobile (using a MiFi router) as I wasn't sure how long I would be at this address and the only other option seemed to be Satellite. Speeds have been incredibly poor - no more than 9mbps, but usually under 5 - since I have been here and often drops out. Customer service response is always the same as "status checker" on the internet - "we are working on masts in your area", which seems to be permanent, and in 18 months there has been no improvement. If it wasn't for the cancellation fee I would have changed months ago. The worst internet I have ever had - and I have lived in remote areas in Brazil with better service!
- Location
-
- Location
- Kennington Oval
- Reviewing
- Three Mobile
- Date
- 2023-03-28
- Comments
-
Absolutely the worst connection since dial up. I have complained twice and of the 3 months I have paid for the have refunded 1 and never had a good connection.
They have admitted it is over subscribed and or they are doing work in the area and upgrading.
Initially they promise it would be fixed in Febuary now they are saying end of April.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-03-21
- Comments
-
The broadband was overpriced, not very fast and quite often dropped out. But that's not my main beef with 3. When I opted for a cheaper, faster service with another provider, the agonising process of cancelling my account began. It involved several conversations, during one of which I was informed that I had to return the router etc within 5 days of receiving a prepaid envelope, or I would be fined £170. That in itself is bad enough, but I discovered I was also expected to return the 'gift' of a google speaker which was offered as an inducement to join in the first place. My understanding of the concept of 'gift' is that once given, it remains in ownership of the receiver. Not, as it seems to be in the case of 'gifts' from 3, something conditional and reversible. And what are they going to do with a second hand speaker? Land fill? It's a cheap, tawdry attitude on the part of 3, and it will put me off ever considering them again.
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2023-03-12
- Comments
-
The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Three Mobile
- Date
- 2023-03-09
- Location
-
- Location
- Scotland
- Reviewing
- Three Mobile
- Date
- 2023-03-04
- Comments
-
At first my mobile broadband was good. For weeks now it is pretty much non existent. I called 3 to ask why my mobile broadband connection was so incredibly slow. In the end of the call an agent at 3 told me they would investigate and call me back within 7 days. They never did call me back. I Still have a rubbish connection. Also it's is very hard to understand the people they have on the other end of the phone. Its all quite rubbish and I'm still left with a super slow connection. The live chat never seems to work either.
- Location
-
- Location
- Exeter
- Reviewing
- Three Mobile
- Date
- 2023-03-02
- Comments
-
We decided to try the 4g home hub as internet speeds and reliability are vital for my wife who works for the NHS from home three days a week. (The other days she works in the hospital). From the start the speeds were nothing like as advertised. Our old adsl connection were as fast (between 4 and 6 mbps) and the reliability of service was woeful. I (foolishly) persuaded her to stick with it to see what happened. What happened after 4 months of frustration and unreliability is that we cancelled the agreement subject to having to pay almost £350 for a service that was so pathetic that it is disgraceful that any company can be allowed to trade with such misleading and false claims. Presumably this is how they make their money. AVOID THIS COMPANY AT ALL COST. WE ARE LOSING £350… DON’T BE NEXT
- Location
-
- Location
- Dorset
- Reviewing
- Three Mobile
- Date
- 2023-03-01
- Comments
-
Absolutely s**t wifi, haven't used it for almost a year with it being unusable
Phoned up to get it resolved and or money back to which he credited money back on the account.....great news right? Wrong! to then which he said it was bloody £5
Customer service is an absolutely joke, stay the hell away from Three otherwise you will be massively dissapointed
F*****g shambles
- Location
-
- Location
- near bristol
- Reviewing
- Three Mobile
- Date
- 2023-02-27
- Comments
-
Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.
Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.
Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.