1,510 Customer Reviews over 38 pages
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-06-05
- Comments
-
I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
- Location
-
- Location
- Chester
- Reviewing
- Vodafone
- Date
- 2022-04-29
- Comments
-
We've had vodaphone broadband for almost 3 years now I think. It has been terrible every single second. If I was the person in charge of the wifi in the house then I would have moved from them long ago. When it works, it works rather well admittedly. However, The chances of it working are slim. It works best from around 7-10pm. During the early morning and mid day it is attrocious. I'm a uni student and spend a lot of time on the internet trying to do work but for the past few weeks I've resorted to using my phone data to do work since vodaphone has struggled to load anything. It has a hard time allowing me to send an email, let alone load multiple web pages. If you get in contact with customer service they are more than happy to apologise and sort it out for you. From that point on your wifi will be great, for a week then it it will revert back to poor performance. If you are considering vodaphone for your house, stop and find someone, anyone else.
- Location
-
- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
-
My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2022-12-10
- Comments
-
When someone called internet stop working it wasn't before like this
I contacted Vodafone didn't solve problem still have problem very annoying when someone call we can't use internet very bad
- Location
-
- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2016-10-13
- Comments
-
Unacceptable service, avoid
Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
-
Starting a petition to be able to give negative ratings
Worst.customer.service.ever.
Calling them customer service is an affront to customer service.
Every option designed to kick you out, but no one on chat. Pro tip, just go to cancellation department (always a person) and say you will cancel if they don't (insert thing you need help with)
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone
- Date
- 2018-07-30
- Comments
-
Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
- Location
-
- Location
- IP33 1JX
- Reviewing
- Vodafone
- Date
- 2023-05-01
- Comments
-
Vodafone with Citybrand advid goes down every 2 months.
Even with a cat 8 cable.
Speed running at14.6 upload 0,35
Was faster on the old analogue system.
Seem to go down ever two months.
And forgot compensation you will never receive it.
3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
You decide
Acceptable or not
- Location
-
- Location
- N.London
- Reviewing
- Vodafone
- Date
- 2023-11-25
- Comments
-
Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-17
- Comments
-
So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
- Location
-
- Location
- Bishops Stortford
- Reviewing
- Vodafone
- Date
- 2021-12-14
- Comments
-
Very poor service. I paid extra for the 4g backup when the broadband is not available, surprise surprise that doesn’t work. Takes hours to get through to them go somewhere else don’t go to Vodafone.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-22
- Comments
-
85 minutes on the line to move the address!
- Location
-
- Location
- preston
- Reviewing
- Vodafone
- Date
- 2017-02-21
- Comments
-
I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-05-15
- Comments
-
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
- Location
-
- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2023-06-21
- Comments
-
33mb today it's supposed to be 50 +. Terrible trying to play x box online.
- Location
-
- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
-
I wish I'd never used Vodafone for broadband using their Gigacube. We have two, one at home and one at work and they are worse than diabolical.
Several reboots are required a week to even get service although speeds are good for the first 10 minutes after a reboot.
The two routers are in seperate towns so its not a mast issue.
We pay for the unlimited service which is supposed to give unlimited everything and as fast as possible. Its simply not true.
Honestly, do yourself a favour and steer clear of this service.
- Location
-
- Location
- Yorkshire UK
- Reviewing
- Vodafone
- Date
- 2021-02-13
- Comments
-
Vodafone customer service is absolutely awful. Called multiple times to report poor connection. I was told I would be called back but either calls did not happen or staff didn’t seem to be trained to resolve issue and presented conflicting solutions without resolution. I put in a complaint recently but manager did not follow up and call back
- Location
-
- Location
- Northants
- Reviewing
- Vodafone
- Date
- 2020-10-13
- Comments
-
Broadband ticked over ok but I was a low user. The fun started when I vacated the property. My contract date was 21st monthly, Vodafone were contacted to cancel the service on 30th Sept, which they did however instead of issuing a closing account for the pro-rata amount the wanted the FULL monthly payment for which they will eventually refund the difference, in the meantime they are charging the new tenants from 1st month. At the point of writing this I have been on a call with them for over 49mins & counting. Ive spoken to 2 different people who a failed to understand & now tell me I will be charged a late payment fee because they havent issued the correct bill. I'm now being transferred to a 3rd person..oh joy another long wait with dreadful music playing. This is appalling service. Now I've been advised he doesnt want to put me through to someone else another & starts arguing with me when Ive been perfectly polite but firm that I wanted this resolved & to be given the amount due to the closing date so I could make immediate payment. At the last point I was left on the line for 30mins The call ended without resolution after 1hr 20min 46secs. APPALLING SERVICE
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-04-30
- Comments
-
I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.
I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
- Location
-
- Location
- N. Yorks
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
-
Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration.
We had Plusnet up until Monday and it was always stable as a rock.
We were promised an easy switch, we have been lied to.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
-
Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
- Location
-
- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2022-09-20
- Comments
-
Apparently I’m getting great broadband speed, but I don’t think the Wi-Fi router can handle that many devices as whenever I’m streaming TV it constantly buffers. I’ve tried all of the recommendations Vodafone have for improving the situation and none work. Even ended up connecting the TV by the ethernet cable and still have problems. I Don’t think the router can handle that many devices compared with the one from BT which was fine. Wish I hadn’t switched to Vodafone.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-10-16
- Comments
-
Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
- Location
-
- Location
- Yorkshire
- Reviewing
- Vodafone
- Date
- 2019-06-13
- Comments
-
Don't believe the speeds they tell you
I'm on super fast fibre I can't even video call without it buffering.
And the rooter is garbage.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
-
Stay away from Vodafone. My experience of them has been terrible from the get go. Very poor customer service and shoddy workman.
- Location
-
- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2019-08-27
- Comments
-
Customer service is terrible especially the phone operator which takes ages to get through because it keeps asking "Tell us in a few words what your call is regarding". When you explain it it replies "I'm sorry, I didn't get that..." - drives you mad. Then the callers don't seem to understand what your issue is and are inadequate.
I had an issue at the end of my contract when I switched to a new supplier which was no fault of my own and Vodafone would pass left right and centre to another person, and even told me to call the new supplier and few times. All in all, I had to call them 7-8 times to sort out the issue and will be writing a complaint to them.
Broadband speed is fine, WHEN IT WORKS. Almost on a daily basis broadband won't work for a few minutes (sometimes longer) and will disconnect you before coming back on when you are expecting a constant uninterrupted service.
Don't fall for the "cheap" price. It's cheap for a reason
- Location
-
- Location
- Derek
- Reviewing
- Vodafone
- Date
- 2019-12-08
- Comments
-
shame offcom hasn't done anything about forcing these companies to make transferring to a different type of service provider easier. Vodafone are just about un-contactable. Paying for a service i can't use, then paying for call costs for 40+ minutes and still not get through to to cancel.
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2017-09-14
- Comments
-
Signed up Home Broadband with Vodafone. It is supposed to go live on 13 Sept but didn't happen. After multiple calls with Vodafone, they top me up 50GB on my mobile, so that I can still use hotspot to work with my laptop. Vodafone said the broadband should go live after midnight. Next day still the same, no broadband. Call Vodafone again, the support staff said there was a technical fault on the line that OpenReach needs to resolve and it won't get fixed until 18th Sept!!!! So Vodafone left my family stranded without internet at all for another 5 days!!! The live chat staff ensured me that I can collect a USB mobile dongle from a nearby Vodafone store to plug into my broadband router for the time being.
So I went to a store to collect it. The staff said you can't get it free. They have to put a £20 charge on my account and sign up a new £30 monthly contract for that. Then cancel within 30 days after the broadband is fixed and get a £20 refund back.
Despite endless hours (and many more in the future) of trying to sort it out and none of this is my fault (well, apart from signing with Vodafone Broadband), THEY UPSALE MY PROBLEM.
All the customer service teams were trying to be helpful and polite but there solutions actually bring more hassle.
Since I am going from a normal broadband to fibre which I imagine it requires proper technical upgrade at the exchange box, I would recommend anyone to sign a 12 months fibre contract with the broadband company which actually owns the physical line and then switch to another cheaper fibre provider after that.
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-02-27
- Comments
-
Good value but limited range on router makes the speed and reliability poor
- Location
-
- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2022-10-15
- Comments
-
After nearly a 3 month delay to activation of my service I took comfort that Vodafone was part of the broadband compensation scheme. This may be the case but they will use every trick in the book to not honour what you may be entitled to.
It's now 4 months since my service was activated but I'm yet to receive anything on compensation. Every month Vodafone agree what I'm owed but never ever apply it and continue to bill me. This is the most frustrating company to deal with, please please avoid. I've every correspondence backed up but they still will try to avoid paying you and when you think you've it sorted the bill lands in and they pretend not to know anything previously. Poor poor service
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-12-12
- Comments
-
Absolutely appalled by Vodafone's customer service. When trying to call them you get put on hold for over 30 minutes. When I finally managed to cancel my account which can only be done by phone. They didn't even cancel it and kept trying to charge me. I spoke to at least 4 people who kept saying that I didn't have any further payments to make and they would resolve the issue. All of them were being dishonest as the same issue kept coming up. Really fed up with the whole situation and people that I spoke to not doing their job properly.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2018-03-28
- Comments
-
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
- Location
-
- Location
- Hertford
- Reviewing
- Vodafone
- Date
- 2019-12-28
- Comments
-
Don’t do it. There’s a reason why they are cheap. No issues with broadband in 5 years since I have owned this property. And now....problems daily. My broadband drops out minimum 10 times per day. 2 BT engineers later who have said nothing wrong with the line, and a new Vodafone router and the problem persists. The people on their customer service line are quite friendly and relatively helpful but the honest truth is that they haven’t fixed my problem despite in excess of 8 hours on the end of the phone to them. Go somewhere with a history of providing good broadband service.....Vodafone is not it
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-07-11
- Comments
-
Swapped from Plusnet to Vodafone due to slightly cheaper rates and free Amazon voucher. The swap was a pain as I the internet didn't work and was told it was a problem with the activation their end. A second call revealed it was actually a problem my end. The speeds are as good as Plusnet but the signal strength is appalling. I rang within the 14 days to cancel and was on the phone for over half an hour to a telesales person in another country (which is fine) who didn't have a clue what they were talking about (which wasn't fine). I was told I would have to pay circa £170 to cancel even though it was within 14 days of the initial setup. When I said I can prove it's within the 14 days she said call back tomorrow (which would have been out of the 14 days). Eventually, they said I could cancel but (unlike what I was originally told) it would have to be immediate which would leave me with no internet for circa 2 weeks while I'm meant to be working from home. Have reluctantly stayed with them. Will get a broadband booster for the signal but will deffo swap back to Plusnet when the contract ends.
- Location
-
- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2020-11-09
- Comments
-
Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far
- Location
-
- Location
- England
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
-
Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
- Location
-
- Location
- scunthorpe
- Reviewing
- Vodafone
- Date
- 2019-10-30
- Comments
-
Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2019-04-25
- Comments
-
The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
- Location
-
- Location
- West green road
- Reviewing
- Vodafone
- Date
- 2018-11-08
- Comments
-
The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
- Location
-
- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
-
I switched to Vodafone due to their promised broadband speeds. I received my router and after a hitch eventually got set up. Over the first month my speeds were shockingly slow. After several online chats i got a technician out to fix my phone line. The following month i kept losing my internet. After several online chats i was promised a new router as mines was allegedly faulty. After two weeks waiting i still had no router. Online advisers denied any knowledge of promising a new router despite me keeping screenshots of conversations. I then had to call an advisor and again was promised the issue would be resolved. Vodafone will give you the runaround so keep records of conversations. Im far from impressed and definitely wouldn't recommend Vodafone to anyone...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.