1,510 Customer Reviews over 38 pages
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- Location
- Chard
- Reviewing
- Vodafone
- Date
- 2023-05-05
- Comments
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I really don't recommend Vodafone broadband. The signal fall day to day. Call to customer service is the same than nothing. All weekend without signal and also we need to wait to thay call us to arrange a visit. Is a Shame, so mamy days without signal but the bill will be the same, it is not being reflected in the bill. Poor service, speed, signal and attention. I pretty recommend EE boadband as your option before than Vodafond.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-05-05
- Location
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- Location
- IP33 1JX
- Reviewing
- Vodafone
- Date
- 2023-05-01
- Comments
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Vodafone with Citybrand advid goes down every 2 months.
Even with a cat 8 cable.
Speed running at14.6 upload 0,35
Was faster on the old analogue system.
Seem to go down ever two months.
And forgot compensation you will never receive it.
3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
You decide
Acceptable or not
- Location
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- Location
- South Kirkby West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-04-28
- Comments
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I ordered fast fibre in December 2022 and was told it would go live on 26th January 2023. Well, here I am 3 months and 1 day after finally getting the fibre connected to my property and it still hasn't gone live. Spoke to them this morning and they said they are just setting it up at their end and it would be live within an hour. Just spoke to them again and they to give them another 48 hours!!! Really disappointed
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-27
- Comments
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I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
- Location
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- Location
- Broadstairs
- Reviewing
- Vodafone
- Date
- 2023-04-26
- Comments
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Ordered upgrade to fibre on the 10th march but still not installed and after 2 cancelled visits from engineer now told will have an update on 6th May
Completely useless company. Have spent hours on the phone
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-04-25
- Comments
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I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.
Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-04-22
- Comments
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We signed up in late February, the installation was not great but the actual internet service was okay.
The main problem is that Vodafone have increased our price by 15%, a month after the service started. We can't leave without a penalty and they refuse to do anything about it. We feel completely ripped off.
- Location
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- Location
- Woking
- Reviewing
- Vodafone
- Date
- 2023-04-22
- Comments
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Absolutely the worst broadband you can ever consider getting. Keeps dropping, speeds are inconsistent, so much so that even smart speakers give up and loose the connection. Forget streaming, if you can open a website over a supposed 200 MBps line, you are lucky. It is like throwing money down the drain.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-18
- Comments
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I've never before felt compelled to write a positive review, but seeing all these negative reviews I thought I'd try to balance it out. Sure the customer service is difficult to reach (whose isn't), but the Web chat is not bad, and I have been able to get through to talk to a human when needed to. Installation was on time, had an issue with transferring the phone line over, but they did it on the next working day.
But the speed is awesome. I got an excellent deal 500mbit for <£30 a month. Its symmetric too, so you can upload videos etc super quick! So much better than openreach! Stable line so far (two weeks).
Very happy with it
- Location
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-04-16
- Comments
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Used to be with Sky had issues but nothing like vodafone!! Connection drops range is hopeless ring devices always on low signal when it was not an issue before (nothing has moved) master socket changed still s***e......
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2023-04-15
- Comments
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Poor customer service, unable to restore broadband being down for 3 days on super fast connection, and just after 14% cost increase announced. Switching to another provider now.
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2023-04-10
- Comments
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I am waiting 32 minutes in a line already, trying to get to customer service. Luckily this gives me plenty of time to write a review. Oh wait, I was randomly dropped anyway. Gotta que again.
My broadband is down. No clue why as it worked fine but seemingly broke overnight.
Tried getting help but online I get paired with a useless chatbot. Area checker states all is fine (so I guess my problem is my problem). And finally you can't get help from a real person because to Vodafone that is expensive.
- Location
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- Location
- Sandbach
- Reviewing
- Vodafone
- Date
- 2023-04-10
- Comments
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Vodafone Wi-Fi is the worst Wi-Fi I have ever used, the range is rubbish the reliability is rubbish and the way you have to go through the chat bot to get to an advisor is a complete waste of time.
- Location
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- Location
- BOSTON
- Reviewing
- Vodafone
- Date
- 2023-04-09
- Comments
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Worst tech support in the world! they haven't got a clue!
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
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- Location
- Mansfield
- Reviewing
- Vodafone
- Date
- 2023-04-09
- Comments
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An absolute nightmare. I switched to Vodafone and the Broadband speed reminded me of 1990's speeds. I cannot stream videos that I need for my work. I am for 2 weeks stuck with this terrible service while I transition to a new provider.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-04-06
- Comments
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If there was 0 star or negative then vodafone deserves it. They can't even do a proper new sales order and transfer the services from existing provider due to their system issues.
So what it meant,
- unncessary 40-60 minutes or more chat with your customer services for 3-4 days in last one month
- lost my original cashback voucher, had a credit check on my credit file which is of no use
- I have now cancelled the whole order as I dont want to coordinate between vodafone/BT and this experience has clearly shown that vodafone cannot be trusted for such a critical service
- I have gone back to my old supplier, they were comparatively costly but very reliable and you have not only lost a customer for now but forever
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2023-04-04
- Comments
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I gest stop my contract earlier about last year in December and I have to pay £188 for earlier fee, I completely forgot about this “I’m human and i have right to do mistakes to forget…. Now they set me up on arreras “debt collector agency” but they never contact me as I’m keeping the same number, same address and the same email…. Now I have to pay more then you believe includes credit score affected…. SHAME
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2023-04-04
- Comments
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City fibre are the installers and between them and Vodafone it’s a terrible service. Couldn’t even arrange the install and left me hanging. I would not recommend!
- Location
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- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-04-03
- Comments
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I swapped from Plusnet whom i had no issues with for 3 years, so i know the line and services to my property are fine. I swapped to the same speed fibre package. Since moving, i've had no end of blackouts, dropouts, buffering, slow speeds etc.
They've just put the price up by 14.4% which is unjustifiable and just a money grabbing greedy exercise. I hope the board lose their jobs for such a scandalous greedy practice. Lost a customer for life that's for sure.
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-04-02
- Comments
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Had a landline problem 85 min of phone calls plus 6 online chats to fix problems at one stage had my phone connected to a landline number from Newport in Wales how can that be, Worse customer service provider I have ever done business with bring it back to the UK
- Location
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- Location
- Enniskillen
- Reviewing
- Vodafone
- Date
- 2023-03-27
- Comments
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We were with Sky bad move just dreadful awful. Completely useless waste of your money. Take my advice just don't go there
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-03-25
- Location
-
- Location
- Aberdeen
- Reviewing
- Vodafone
- Date
- 2023-03-23
- Comments
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After 6pm in the evening the download speed is completely useless and no one cares about it
Numerous phone calls and emails with attachments for the past two weeks and it’s still useless but according to Vodafone there is nothing wrong I urge everyone to avoid Vodafone at all costs
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-03-23
- Comments
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With an overall customers satisfaction score of just 77%, at 45% customer satisfaction rating (compared to 85% for the top vendor) Ofcom has ranked Vodafone as the worst broadband provider in 2023.
My experience concurs - I've been a mobile customer for over 10 years, and broadband customer for over 4 years , had 3 rubbish routers and intermittant internet connection dropouts and slowdowns throughout.
The straw that broke the camels back is the pending 14.4% price increase and completely broken broadband upgrade offers. The upgrade promised in the email sent to me when I started the upgrade process from their website for ProII Full Fibre 100 for £28/m with UltraHub wasn't actually available so I couldn't actually take out the deal they offered! It would have been available for £43/m without the Ultrahub and thus wouldn't actually support the required features.
The routers have extremely unreliable wifi s/w issues requiring frequent restarts of the wifi to get Sonos systems and my LG TV connecting robustly, and the wired connections are also unreliable.
Customer support is 0/10. Vodafone provide a completely usless "AI assistance" TOBi which just doesn't work. The entire support system was down on 3 occasions which I tried to use it this week, and Vodafone's own staff also had problems due to its unreliabilities.
The support phone staff couldn't sort this issue so escalated it to another department which refered me back to the original support staff who couldn't resolve the issue! I asked for the complaints department but after 10 minutes they couldn't transfer me so I thanked them and explained I'd email instead. They then called me back again trying to reverse transfer me back to the original team so clearly they hadn't understood a thing.
I gathered evidence of the email offer and upgrade website issues as PDFs and during the tedious support calls I found 3 email addresses for support/compliants via google (Vodafone don't actually publish any ....)
Emailing them resulted in no response from two of the address, the 3rd got a response which led to 1.5 hours of calls only to discover Vodafone can't comprehend what offers are actually available, offered me Pro II Full Fibre 1 rather than the promised Pro II Full Fibre 100, and despite this the website T&Cs still specified the wrong router which wouldn't support the Pro II features of 4G backup and WiFi6. so the descriptions are wrong and contradictory in terms of pricing and the equipment supplied.
One support person was very helpful and offered to try to provide resolve things to an upgrade which is actually available and fulfills what they offer email specified, but before they returned from holiday a "muppet" took over the compliant, and didn't read the information I'd provided or understand what had been discussed and closed my upgrade process/complaint saying I'd refused their offer which is blatantly untrue. Now they won't reopen it, and anway I'm so fed up and disgusted with the "service" provided I've decided to take my business elsewhere.
The £3 discount for having a mobile contract and broadband contract is also useless - I can get a SIM card with 2x the data allowance for 1/2 (or even 1/3) of the price with the other major suppliers which also offer better coverage.
I'd strongly recommend avoiding Vodafone - other suppliers have coherent offers which can actually be taken out, offer higher DL/UL rates and equipment which actually works reliably, and they also have customer support which actually works.
- Location
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- Location
- Torbay
- Reviewing
- Vodafone
- Date
- 2023-03-21
- Comments
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Ordered broadband with them but never got it and just got damage to my property.
Messed about with the date for engineer install.
Disgusting lack of respect from engineer. Damaged our property and removed essential cables.
He installed the cable but since we have had massive issues with internet in the house. It turns out after paying a company to come inspect the issue that he removed the internal network cables that supply half the building in order to use the hole for his own cable.
Install is sloppy and lazy and caused us weeks of disruption to our jobs (WFH)
Router never arrived, spent hours on the phone to them to try to get a router. Every time told it was coming in the next 48 hours for nothing to ever turn up.
Conclusion: Have to pay a company to put right the damage they did and stuck with my old provider.
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2023-03-21
- Comments
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Terrible customer service! I ordered an upgrade to Full Fibre broadband back in Dec for a January installation but the engineer never showed, I was not contacted and had to chase to find out what happened.
I have then spent the next 3 months trying to get connected, never being contacted and having to waste hours contacting customer service, each time being told that they had not resolved the issue yet and would contact me with an update. After 3 months of waiting they have now contacted me to say they cannot provide full fibre.
All the time I was being told I had to wait, I was told that I would be compensated £5.25 for each day that I had been delayed but now after 3 months they are cancelling the order and paying no compensation.
Terrible company, useless customer service, the normal broadband is pretty terrible and my devices connections drop out all the time.
I am now cancelling my normal broadband with this provider as you just can't trust this company to deliver what they offer.
DO NOT USE THIS PROVIDER
- Location
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-03-16
- Comments
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AVOID THIS COMPANY AT ALL COSTS. I have never experienced any company as terrible in my life. I'm in disbelief.
Took them 3 months to fit broadband, they are unable to deal with complaints. They tell you, you have the speed but this is pointless without connection. Everytime I call I'm on hold most of it being passed around for an hour. Horrendous customer services and product. They do not give a dam about customers.
- Location
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- Location
- Weybridge Surrey
- Reviewing
- Vodafone
- Date
- 2023-03-15
- Comments
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First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
- Location
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- Location
- Kent uk
- Reviewing
- Vodafone
- Date
- 2023-03-14
- Comments
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Ultimately all connections are supplied by openreach. BUT the horrific hardware Vodafone supply as a Wi-Fi router is the bottom of the dregs. Constantly failing. Restarts don’t always resolve it needing to be turned off for 30mins at a time to have a breather. Still some devices not able to connect.
Rejection of correct passwords.
Absolute nightmare. Please just stay away.
- Location
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- Location
- London - Tower Bridge
- Reviewing
- Vodafone
- Date
- 2023-03-13
- Comments
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I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Absolute rubbish. I’m paying for 500mgs yet every time at peak hours connection goes. Can’t wait to get out of this contract - no doubt Vodafone will increase by 13% this year
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Say they can supply superfast fibre in my area when actually, they cannot.
- Location
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- Location
- High Wycombe
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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Moved house on the 6th January 2023, Vodafone confirmed an activation date of 12th January, this was delayed and delayed.. eventually it was confirmed for the 24th January and the BT engineer visited the property, did what he needed to do and all that was left was Vodafone to activate the line.. nothing for days, chased them and it was clear there was a fault with the router, promised an engineer would visit within 24 hours, nothing!! I complained on the 4th February and cancelled that day with them, went with Sky instead and the process was so smooth and I have broadband. Honestly the stress and upset Vodafone caused is unbelievable, I won’t even use them again.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
- Location
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- Location
- Scarborough
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Absolutely rubbish , 8th of February was my original set up date , I received my broadband set box there was no confirmation about an engineer coming he just turned up and still no broadband working, after going through the conversation with the robot on the other side for over an hr I decided to ring them they said keep the broadband box switched on it should go online , nothing happened after 24hrs so I rang them again , they couldn't find my account so finally they found it and told me the old box will have to be cancelled and a new one will arrive and another delay of 10 to 14 days to be online, the box was booked in to come between 12 and 1pm that day , I received an email and a text message to say my broadband and engineer had been cancelled for no apparent reason , the box arrived on time that day, I rang them again they didn't have a clue that the box had been sent out and a engineer booked , they were going to send me another broadband box so I would have had 3 by the time it was set up , I'm still not online it's the worst service I have ever experienced , I've probably spent 5hrs in calls and messaging a robot , absolutely disgusting service and very stressful ....
- Location
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- Location
- Hants
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
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Terrible customer service! I can’t give any stars for the Broadland speed or reliability because I still don’t have the broadband set up after waiting for two weeks. I’ve had to call vodaphone many times and after lengthy conversations they still aren’t able to send an engineer out to set up my broadband.
- Location
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- Location
- North West
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
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After many years of trying to move (3 times)into the modern world via Fibre my dream has come true.
Several of the well known brands failed me, lied, never turned up, refused to climb up due to H&S.
Vodafone transition was so simple and the Hub very stylish.
I moved from the copper cable 10mbps to fibre 100mbps and a VOIP telephone!
Everything was simple, slick and worry free. Vodafone were brilliant.
My new VOIP phone is far better than the old landline!
Just remember if you are moving to fibre and a VOIP telephone system you have no need to buy a VOIP telephone just a converting insert plug called a RJ11 adapter.
- Location
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- Location
- Isle of bute
- Reviewing
- Vodafone
- Date
- 2023-02-22
- Comments
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Contract was meant to start 14/12/22 but did not start 28/12/22 I called to ask why it didn’t happen after being charged an enormous sum from the previous company as I was out of contract. The advisor said they were sorry it did not start when I requested and I would be compensated £5.25 per day to cover my other charges up until 28th. I went on their chat today and after two and half hours on chat to be told they would compensate me £10 as there was no record of their employee advising me this. I refused this and have been referred to another system which will take 48 hours and they will let me know. Wish I had read more reviews before I went with Vodafone .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.