1,510 Customer Reviews over 151 pages
-
- Location
- WASHINGTON
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
-
AVOID - CHEAP BUT VERY, VERY POOR. Wont take long to wish you'd paid more to go elsewhere.
Great if you like buffering, you'll ge plenty of that.
Can't watch anything on any platform through a smart TV that is no further than 8 metres from the router.
Internet speed checks say the speed is fine so it's clearly the equipment. Bought a booster to try and help but even thar didn't improve matters.
Had a number of conversations with them and received empty promises.
Gathered all the evidence and they agreed to terminate the contract.
- Location
-
- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
-
I have been with vodafone broadband for about 36 months now, all i can say is vodafone have been the best provider i have ever been with.its solid never dropped out unlike other providers i have been with.
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
-
I have had 900 Mb/s fibre-to-the-premises Internet through Vodafone for about three years. I have enjoyed good reliable service, with practically no interruptions. The customer service, (the very few times that I needed something from them, has been knowledgeable and helpful.
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
-
Worst Service I have ever experienced. They sell saying that its the cheapest braodband, but neither will the broadband work on the day promised, not will the speed be good even after it starts working. And for all these services, dont ever try calling the customer care, because they will chat with you for hours, but do nothing. I am stuck in a 2 year deal, but would never recommend anyone to go for Vodafone. Worst experience.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-02-14
- Comments
-
They are really good until it comes to moving homes been with them since 2019 decided to move in 2024. Booked the home move for 20th January, between then and 14 February the engineer, failed to attend, booked it again: the engineer showed up said he couldn’t fix the problem he needed a more “senior engineer” wrote on his report he couldn’t get access. Booked it a 3rd time slot was 8am/1pm engineer showed up at 3pm after I had already left to go to work. Absolutely useless.
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2024-02-13
- Location
-
- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2024-02-06
- Comments
-
I upgraded to fibre on January 10th2024, the openreach engineer assured me it will be up and running by midnight that day. It never worked. I spent hours yes hours to the Vodafone call centre (which is in Egypt now) who passed me from department to department with every excuse you can imagine. After two weeks of false promises and lies I cancelled my contract. I cannot claim compensation due to me cancelling my contract, if I ran over my two week cooling off period I would have been charged £113.00. Terrible service, no one seems to care. My mobile phone contract ends in March and guess what, yep I’m moving that too. Avoid Vodafone broadband like the plague worst service ever.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2024-02-02
- Comments
-
The broadband speed is generally okay, but it's very patchy, and often drops out. When I contacted customer service their advice was to 'have only one device connected at a time'. This is ridiculous and not practical when living with housemates, working from home etc. I'd avoid and go with Zen Internet, they're much more reliable.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2024-02-01
- Comments
-
I switched from BT to Vodafone, big mistake, on activation day, no broadband, called them to be promised that day or next neither happened, was promised engineer on 3rd day, that didn’t happen either, decided I didn’t want to be one of their customers, customer services communication, appalling, was left with no internet, could not operate my apps on phone, my central heating was on full heat, could not switch off without the app, have gone back to bt, word of warning avoid Vodafone.
- Location
-
- Location
- Lancing, west sussex
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
-
ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.