Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2200 customer ratings since 2019-08-08 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

891 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product

I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click

inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists

wont be renewing my Vodaphone accounty when it expires - they are incompetent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Braintree Vodafone  
One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
East Tilbury Vodafone  
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.

I could probably put up with this, but in addition the internet connection drops out on a daily basis.

tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Vodafone  
awful service was cancelled with no explanation. they have bad customer service as well
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MILTON KEYNES Vodafone  
Shocking customer service, the waiting times for simple things take hours, and I mean hours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
So unrelentingly awful, I'm leaving them just two months into an 18 month contract.

Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.

Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.

Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.

Lastly, their complaints department is as useful as their support department.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glossop Vodafone  
Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Vodafone  
Just came out of 18 months Superfast 1 broadband contract with Vodafone. During contract had a few occasions when our speed dropped out completely & struggled to load the most basic websites even on wired connections. That seem to sort itself out after a few times & it was rather stable eventually. But as soon as our contract was up for renewal & we chose to stay on the package we were on at the lower price, our wifi all but stopped working literally overnight. 3G was better, even sitting next to the router is was getting 0.7Mbps. Too much of a coincidence for my liking. I'm not one to have a go at a supplier for poor quality product, I just change away...which I did. I don't see why I need to waste my time chasing a supplier to give me the best possible product which I'm paying for.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Hertfordshire Vodafone  
For a telephone company these are a disgrace. All they think about is getting your money. I signed up with them and internet was great, then it kept going offline. I have lost count on how many time is Have contacted them. Their communication is non existent, as in they don't ring up to arrange for an engineer to come to your house. No they just turn up. I won't be renewing with these cowboys and I suggest you go elsewhere and don't bother trying them as we never got the speed advertised and promised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Pontefract Vodafone  
Reliably delivers a MAXIMUM of 1 MBPS AT PEAK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
RH Vodafone  
Bought superfast fibre. min speed 55mbs. only receiving 44mbs. still waiting months later for support. Poor. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
LOndon Vodafone  
Absolute disgrace of a company. After about 10 years of being a loyal mobile (vodafone) network user decided to leave bt (landline and broadband) for the better deal vodafone offered. 3 months down the line broadband stopped working. After 10 days of continuous phone calls (20 hours at least) issue still not resolved. Have had to put up with lies (engineer will come tomorrow and never arrived) , operatives who've hung up on me. Operatives who've been rude plug this in plug that in and we will run some tests. Are your 3 white lights on oh it should be working then. Asked to disconnect mobile data and clink on a link sent by vodafone while at home (oh no wifi link won't work) those who know me know i'm very laid back but so far this has been the worst most stressful experience hoping someone would try and do the right thing. They either don't know their ass from their elbow or really don't give a flying duck
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Vodafone  
Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NI Vodafone  
I was looking for internet provider and spoke with a rep from 0800 number. He gave me quotations which I need to think about. He was aggressive in nature in finding out why I cant decide right away. He was a bit impolite and did not make me feel comfortable in answering some personal details. Please be advise that VODAFONE customer service is not admirable at all. Very harsh I deed. I am not calling Vodafone again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Fulwood Vodafone  
They disconnected my old broadband on switchover day yet there's would not activate "until up to midnight" meaning I was without internet for the day and couldn't work from home. I rang to ask why they couldn't have requested my old broadband to switch off the following day instead and he would not answer me, instead repeating his script and passing the blame.
Richmond Vodafone  
I subscribed to an offer for superfast 2 by vodafone , been with them for 2 weeks and the service is shocking !!! Average speed 35 kbps , sometimes drops to 7 !!! I think it d be faster surfing with my phone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford Vodafone  
Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company

If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockbury Vodafone  
DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
U.K. Gloucestershire Vodafone  
line always braking down they say will fix it but still not fixed
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
southport Vodafone  
one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Vodafone  
Reasonable broadband, let down by awful customer service. When it was working, it was fine - and problems were few and far between, to be fair. But as soon as anything went wrong, I knew I was in for a load of hassle; their customer service reps are absolutely clueless. The last straw was this morning; my internet had been slow for a couple of days due (I found out eventually) to re-installed Google Drive syncing a load of files which I hadn't asked it to sync. But Vodafone customer services made no attempt to discover this; just fed me a load of rubbish about changing the broadband channel via the app, and how it would be "need 24 hours to adapt to the new settings" (which, handily for them, got me off the phone!)
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Folkestone Vodafone  
I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Vodafone  
Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CAMBRIDGE Vodafone  
I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
Awful speed.

Then we tried to organise a home move. OMG. Left for 3 weeks with no internet. Lost our precious home phone number and ended up cancelling contract.

Customer services were awful. Spent around 10 hrs trying to resolve the issue. Could not get speaking to anyone who could actually help me.

Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
This is awful. Incompetent and rude customer service employees. I am not able to have my WiFi connected. I had to spend more than 200 pounds on hot spot and they did not even offer me a compensation
London Vodafone  
Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Uk Vodafone  
I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Redbridge Vodafone  
From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Vodafone  
Happy with the broadband certainly not happy with their billing they advertise gig a fast £28 a month £23 a month for existing customers but they continue to charge £28. Every time you phone them about this they tell you that they will apply the £5 discount on your next bill this never happens
Mk Vodafone  
Avoid! A couple o days in my new contract with them lost the promised internet speed.Instead of 55 I was getting 8-15. This is ridiculous. After numerous attempts calling them every time they gave me different answers, technical issues which they still working on. I had enough I said I want to cancel my contract. They said 30 days notice which is 17 of July. Here I am on 19th of June and they cut off my internet. No internet, I can't get over to customer service and it looks like I can't get internet for the next 4 weeks. It is unbelievable that they can do this. Bye-bye netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Skelmersdale Vodafone  
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.
  • Speed
    4 stars
UK Vodafone  
I wont even give 1 star if i can.
Most terrible company I had to deal with. I was contacted by a salesman offering me A broadband deal. When I ask what is going to happen with the outstanding bill with my current provider the guy assured me this will be cover by them so wont need to pay anything to BT for canceling my contract earlier. I was told this numerous time over two different conversations. When i agreed to by their product and cancel my contract I received &80 bill which I was told by BT that vodafone wont cover. When i requested my conversations with vodafone to be reviewed as it will prove what I was promised, they told me both conversations are missing and they will not cover the bill from BT. I've spend enormous time on the phone with both BT and vodafone and now i have to beg BT to wave this bill off me. this caused me to lose broadband for a month and the process of setting up new contract with new provider. Also paying £80 to BT because I was lied to by vodafone salesmen. ABSOLUTE JOKE. Can't wait for my phone contract to end to change this greedy provider. I WOULD NEVER RECOMMEND VODAFONE IN MY ENTIRE LIFE.
London Vodafone  
Vodaphone has the worst customer service. Spent over 5 hours on several phone calls but no resolution. Had to cancel in the end, very frustrating talking to lots of people and explaining it over and over again. Moved house twice in the last 6 months and both times they have disconnected the broadband weeks before we were due to move. They tried to blame openreach for disconnecting us but they were told the correct dates at least 10 times. Terrible company, not supportive of key workers and those who need to work from home, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Plymouth Vodafone  
The worst service provider in UK, no speed, poor customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St Helens Vodafone  
Broadband very bad .Costumer device is a joke .I am leaving Voda as soon as poss .Never again will I use them
West sussex Vodafone  
Really awful. Broadband keeps disconnecting. I have tried to contact someone via customer services, however you can’t get in contact with anyone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dorset Vodafone  
So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Caldicot Vodafone  
NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Vodafone  
Can't knock vodaphone had no issues after signing up 6 months ago
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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