VISPA Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for VISPA.

Overall Customer Ratings for VISPA

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.6 stars
  • Reliability
    3.1 stars

Based on 43 customer ratings since 2015-09-28

Find alternatives to VISPAs to VISPA   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3 Customer Reviews

  • Reviewer
    Location
    Shrewsbury
    Reviewing
    VISPA
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Vispa many years and have been totally satisfied with their service. The speed is what I pay for and its consistent. The helpline is (Jade) knowledgable and quick. There are times when she is over-run as the network has an issue, but generally this is quickly resolved.
    The reason for the review now is that Vispa has introduced a new Status page, it is very helpful and saves ringing the helpline.
  • Reviewer
    Location
    Markington
    Reviewing
    VISPA
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vispa and British Fibre have an exclusive contract to provide internet and phone access to our new build neighbourhood. The oldest houses are a year old and have always have horrible internet access. The infrastructure itself is poorly implemented and Vispa rarely responds to tickets or calls. If you call them you will almost certainly speak with Jade. . .she appears to be the only person who answers the phone. She is a very nice person, but there has been no movement on the issue. They blame British Fibre, but the only way that we can get through to BF is via Vispa. If you have an option. . .DO NOT take Vispa as your ISP.
  • Reviewer
    Location
    Warrington
    Reviewing
    VISPA
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Broadband is good when it choses to work. However, when there is a problem you can not contact vispa except by email. They only respond when they chose to fix the problem. Last time was over a week. It is not working today but as their website is also down I can not even contact them via email. Only way to get a response is by writing negative reviews about them. They never responded to my official complaint either!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

VISPA are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and VISPA.