Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 7951 customer ratings since 2019-04-03 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3349 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Really bad.I wish I had read all the reviews before switching to virgin media. I Have just cancelled my contract as I was still in my cooling of timing.Would not recommend to anyone
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
BEDFORD Virgin Media  
I joined them 6 months ago. Services don't work. Indian helpline completely useless. They lie and cut off calls after making u wait for 30+min. Comolisn process even worse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Virgin Media  
I have been with these bandits for just 4 weeks, what a set of cowboys, told once I was with them I wouldn't use anyone else, that was the first lie of many.
I had the supposedly 200Mb package, sat in front of the router using Speed Checker everything appeared fine, leave the room and it dropped by half, walk another 5ft and you was down to 50mb, although these figures sound better than TalkTalk, Sky, they are not stable or consistent, move back to the Router and for some reason this now shows 110Mb, even though the numbers seem high, buffering was a major problem, Computer, Laptop and Phone show's 2bars, luckily I still had my reliable TalkTalk @ 39Mb no matter where l go in my home. Don't bother contacting customer service for help its beyond a joke, many lies told, looks like its from a script, sounds just the same as may others on here.
I phoned 12 times to try and sort, its just unreliable and finally 3 calls to cancel, finally got it through to them I had, had enough, thank god I didn't cancel my other provider before trying this very poor service, would I try them in the future again, most certainly not even if it was for free. Good Bye Virgin Media and Good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbyshire Virgin Media  
I have allegedly the fastest and most expensive package at 350mbps but am getting abysmal speeds between 4Mbps and 45Mbps on a regular basis with regular dropouts that require switching wifi on and off every time. Engineer came but tried to say that his speed reading was over 300Mbps and was only convinced when I showed him the real speed across multiple devices. I also showed him that the speed was the same whether wired or wireless. He changed the modem but problem was not sorted. He said he will report this as it seems to be an external network error and that it will be fixed the following day. He wanted me to sign that signals were up to spec. but I made him add that the speed is still slow. I waited for this to be sorted and was in touch back and forth with the engineer for a week but nothing was sorted and he stopped replying. Complained and was booked another engineer for a time slot which they changed on the day. The engineer didn't show up, so I called and they denied they changed the appointment. They rescheduled the visit. Still engineer didn't show up. I called them and they said there was a glitch in the system and although they confirmed a time slot with me, the engineer was given a different time slot. Overpriced. Bad service. and what used to be a good speed is no longer. Do not recommend at all.
London Virgin Media  
I don't even know where to start with this company. I just wished Telewest never sold their business to these Virgin scammers. I've been a customer with Virgin scammers for around 10 years, sometimes the misses with be paying for it and when we moved other address, I would be the one paying for it.

Then my house burned down including their modem and they charged me £50 for it. Their customer service which is from India refused to waived it, showed no compassion whatsoever while dealing with me. I've tried numerous phone calls to try get that £50 back because let's face it, I've just been in a fire but they wouldn't help. What amazed me the most was that every single customer service agent that i dealt with behaved the same way and it felt like talking to wall. On the other side, I couldn't attend my physiotherapy sessions and had all charges waived due to the circumstances. From that day, I decided I would never affiliate myself to any business that has the name of Virgin and decided to move on until I got an email this morning that my details have been compromised when i specifically told them to delete everything about me. A report will be made after this to Information Commissioner’s Office (ICO) because I'm not happy that a cheap, unethical company like Virgin is still holding information about me, its been 1 year VIRGIN. Was it really a breach or have you been selling our information to make some extra money to fund your space programme scam? To be honest, expect the unexpected when it comes to unethical cheap companies like Virgin.

All the money you give to them through Virgin goes to their stupid space programme anyway, it doesn't go into any innovations.They planned taking humans in 2008 and we're 2020. We are all getting scammed. They call Elon musk a scammer but i believe Richard Branson is the scammer of the century. At least Elon Musk shows progress. Wake up guys and hit them when it hurts the most.

Do you want to deal with a company that is Cheap and unethical like Virgin? If yes, then go ahead and throw money at them. You been warned !!!!
Croydon Virgin Media  
Terrible TERRIBLE service and Our information is not safe with them!! They deliver my package to another address by accident and don’t go to collect and rectify and then TODAY I GET A EMAIL STATING THIS “we are sorry to inform you that you’re information that’s on our data base has been accessed” so I am not vulnerable to fraud an third party calls!!! Then they still want to charge you stupid money and they can’t even secure our information... can not be trusted with anything. I can’t believe this is actually a company ... WORST COMPANY CREATED BY MAN. Avoid virgin media
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
They are not helpful and they will take money from you even when there service is down not a good company strictly about taking money out your and my pockets cancelling service today! Don’t go with virgin also hidden charges apply
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Acton, London Virgin Media  
Worst company I have ever dealt with. Extremely unhelpful advisors who keep telling me a different thing? Nothing seems to add up. They have not honored the rewards for joining them and have added extra costs which was never agreed. Woeful, inept company and shall never use again. Unfortunately in contract with them for a few more months. Wish I had read the reviews first as there are a lot of people who are experiencing the same problem. Disgraceful! Please avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Virgin Media  
Record every call!
Such a shame when the excellent broadband fails and you have to speak to a customer service representative, after a 35 minute wait the 1st rep just hung up on me during booking me a technician appointment. 2nd one immediately upon requesting his name and reference number he just gave me a name and said everyone in India faults knows him!
Third time I recorded the whole conversation and got a plausible answer and a complaint ref no:for a refund of loss of service
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton Virgin Media  
I have used many broadbands over the years. Unfortunately at my current place Virgin was the only option and I have never been that dissatisfied with any provider before. AVOID IT! Cancelled my contract without an explanation, then I started new contract which is two times higher. The worst broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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