Virgin Media Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
Recent Customer Ratings for Virgin Media
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 8198 customer ratings since 2020-03-04 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3711 Customer Reviews for Virgin Media
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
DO NOT WASTE YOUR MONEY AND BUY ANYTHING FROM VIRGIN. Don’t be fooled by the superfast speeds that they advertise. We fell for the trap and bought the biggest bundle they had to offer. In our first month (january 2021) we have had 6 issues. Firstly the advertised wifi speeds only cover one room in our house. You're never getting them in every room. The customer service is absolutely terrible, we have been on around 13 different calls, each with 1 hour wait times and we get bounced back and forth between departments who tell us the same thing over and over. We ordered wifi boosters with 3 DIFFERENT customer service agents. THREE! After the 2 weeks they all said to wait, we didn't receive anything and called up again only to be told no one had ordered anything for us and nothing was on the system even when we registered the boosters to be delivered online ourselves as well. Noone will answer your questions or help you; they will just repeat what they say multiple times until you're bored of hearing it. One time our wifi cut out for 4 days, which was shocking in itself and we had 5 people working and learning from home and Virgin said they can’t do anything to fix it. All they said was wait for an engineer to come, when the nearest available appointment was a week later. We asked for them to at least give us unlimited data on our sims until we have wifi and they said no. What kind of service are they running? If you're thinking of getting reliable wifi do not come to virgin, everything is a joke and you will not be helped at all. In one month we have had more issues than we have ever had with our broadband. The fast speeds they advertise is a facade. I would not recommend this to anyone. |
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| zakariya shahid | london | Virgin Media | 2021-02-17 | |
When I finally got to talk to humans (by calling the number to quit) they were polite and helpful, however, nothing would make me stay with Virgin after just 4 days. 100mbs IF you are standing next to the router. Upstairs, 0.17mbs at one point. Called to ask for boosters and was told I’d have to wait weeks for one, and as that would take me past the cooling off period, decided to quit. |
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| Daniel | Buckinghamshire | Virgin Media | 2021-02-17 | |
Worst provider EVER. In London, zone 2, there isn't a day without disconnections and lags. They simply don't care at all about their costumers, they just want money and their job ends there. Even to write this review I'm using data from my phone just to give you an idea. Luckily I'm convincing the estate agent to change provider for this house and all the one they have on rent. Shame on you Virgin media, you are more of tax collector than a provider, since you take the money without offering any service, hope you fail soon, and seen your lost of costumers on the third quarter of 2020 it won't be long. |
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| Piero | London | Virgin Media | 2021-02-17 | |
THANK YOU! I got a discount on my account and a speed upgrade for being loyal. I want to personally thank Jessica from the Retentions department for being an absolute SUPERSTAR! VIRGIN MEDIA ROCKS!!! The service has always been great but the customer service always had problems. This proves to me that management does care and has been trying to improve. I will stick to your service for years to come and as well continue to recommend you to all my friends and family as the best ISP in the UK. |
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| Alex R | London | Virgin Media | 2021-02-13 | |
The worst customer service I have ever encountered. No humans to talk to. Bills are not detailed and they charged me unnecessarily AFTER disconnection. |
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| Sushrutha Dissanayake | Cardiff | Virgin Media | 2021-02-13 | |
fast & reliable Broadband. |
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| Mark | Kent | Virgin Media | 2021-02-12 | |
We have been with Virgin Media for a little over 3 years (initially at 100mbs and a year ago we upgraded to 200mbps). We also have had a landline service through Virgin Media. |
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| Stephen C | London | Virgin Media | 2021-02-12 | |
Shockingly poor customer service - I've left them now but still have to wait 30 days. |
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| Jamie | Edinburgh | Virgin Media | 2021-02-10 | |
VM customer service is non-existent. The speeds used to be okay but really poor. Awful service - I wish there was a way of holding them accountable for the bad service they provide. |
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| Pinche Maricon | London | Virgin Media | 2021-02-09 | |
Virgin Media: |
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| Joe Scot | Livingston | Virgin Media | 2021-02-08 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
