Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars

Based on 8408 customer ratings since 2019-08-08 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3485 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Your Virgin Media company is completely useless!!

Anyone looking for Broadband, definitely go to one of their competitors. Virgin Media do not care about customer service or quality of any service they provide. I am surprised they have not lost their licence already. 6 months, numerous calls and texts and still I don't have a recognised account with this useless company.

Do yourself a favour and go to another company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Twickenham Virgin Media  
Shockingly bad - loses connectioon several times a day and surprise surprise there is never an issue in the area. Had the hub swaped out but this dropping of service has gone on for months. Sent in a complaint via their website and not even the decency to acknowledge it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
Atherstone Virgin Media  
Absolute rubbish I can't understand how it takes four attempts to send us the router and still failed and still have no router - and hours and hours spent on the phone being transferred from dept to dept with no resolution - I wouldn't buy a lollipop from them let alone broadband service - they are rubbish and customer service is disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Milton Keynes Virgin Media  
Unbelievable, how Virgin media can be so inefficient & still remain in business staggers me.I have left Virgin nearly a month ago. They asked for the kit back via email within 12 hours of leaving. The prepaid packaging from Virgin arrived I boxed it up & took it to the collect+ collection point weeks ago. Now Virgin are texting me threatening to charge me for the kit, when they already have it!!!! What on earth is going on at Virgin media. Who is running it?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
Customer service to rude and try tricking you. Cancellation is not possible as you call to people who don't listen you at all.Cost unbelievable for the same speed as other providers do.End of my contract will move to other provider.Virgin is worst company in UK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London ,Woolwich Virgin Media  
Shame I couldn’t rate 0!
Virgin but be one of the worse companies especially for customer service I have ever seen.
I would never recommend anyone to get anything from Virgin in fact I’d run the other way and even pay more just not to use them!

I was meant to be a new customers with my broadband being installed today but the engineer turned up with attitude from the start especially once he found out the broadband wasn’t being setup in the room outside he was.
He proceeded to enter my house with no mask on even though by law he is required to wear one like all of your engineers.
He was extremely rude and saying he was wasting his time and looking at his watch.
He rufused to even go up to see where the cable needed to go into as the hole was already there.
He refused to give his name or show his ID which is required of a field engineer.
He was ignoring questions and not replying back before walking off to his phone and leaving with doing no work and almost trapping my arm in his door while closing it.
He reported “me” for being rude to his area manager who refused to send an engineer to do the job he was incapable of doing even though there are numerous witnesses and some of it’s recorded on a phone.
So on top of the engineers rudeness, complete ignorance for H&S and incompetence he is always a liar!
The support teams on the phone were just as helpful (NOT) being bounced around over and over and once finally getting through to compliance they take my postcode wrong and transfer me to sales without reconfirming it!

Engineer & company have been reported to health services and will be reported to Enfield council on Monday.

Utterly shocking which has now left me unable to work with no broadband which leaves me out of pocket!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Enfield - London Virgin Media  
In terms of reliability and speed, it knocks or out of the park. However, when it comes to customer service and price, it is abhorrent. Where I live, you only have 1 option due to other companies having the correct equipment/accessibility. Therefore, I am forced to choose Virgin media. It has never been an issue until today where I was notified my 1 year contact was about to end. All I need Virgin Media for is broadband/WiFi, yet the price was going to shoot up to 55 pounds a month. I am in the Uk for only another 10 months. When I asked if it was possible to do a 10 month contract, I was told no and that it was either 55 pounds a month or the 18 month... when all I use it for is WiFI/Broadband. I was forced to do a 18 month contract but will only be here for 10 of those 18 months. Therefore, I am going to have to pay a hefty cancellation fee for the remaining months I didn’t use. The fact you can’t do your own timed contract or a year long contract is ridiculously stupid and will never recommend Virgin Media to another individual.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Cambridge Virgin Media  
One of the worst experiences I ever had with a broadband company. Their services are really bad. I have the same issue for months (not good connectivity and too many disconnections), a technician has come but nothing happened. I have called so many times the technical team but they don't do anything to solve the problem. Now there is an outage for 10 days and every morning since day 1, they give a new estimated fix date for the end of the current day... Stay away from them! I am waiting for my contract to end so I can leave because they have a huge amount of exit fees!! (Probably that's why they don't fix the issues, so that you leave earlier and pay the penalty fee). Do something good for your for yourselves and don't get involved with them!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
AVOID !!!!First of all Disgusting…
AVOID !!!!First of all Disgusting custumer service!! Poor connection!!! Unhelpful!!!
Before my contract finished I phoned them to cancel it, the manager it self convinced me to stay with virgin media for another year promising better speed (which it doesn't connect 10 steps from where the broadband is set) plus instead of paying the same 24 pounds I had to agree with 32 per month as apparently there is no further discount.
However, the service is the same if not worst ! Have called them 5 times spending over an hour each call, and seems to get no where . Twice been promised that someone gonna call me in 3-5 days. From the last call I made its been a month and haven't received any calls from virgin! Today received a letter signed by Kaushik Nagendran (Googled his name , man with this name is based in shrilanka- really?) saying that they tried to contact me but there was no luck! They are not just thief's but a liars too!!!!! They don't care at all about solving the issue, they only want to charge as much as they can and because people don't wanna pay over 100 pounds yo cancel the contract they know that we have no other option just ti stick with the till the end of the contract! On my 2nd call to virgin spoke with such an unpleasant man who was working from home, he was so unprofessional, telling me " I know what you want, you want your money back, but because you not gonna get it you getting upset" First of all I didn't ask for the money, I asked to leave a contract free of charge! He continued to be as rude and insulting as he could be!! Shame don't remember his name!
They offering me wired connection (lan/Ethernet) where possible, and get a boosters from virgin with extra 3 or so pounds a month!
Its a joke! I WOULDN'T RECOMMEND VIRGIN MEDIA BROADBAND TO ANUONE !!! AVOID AVOID AVOID!!!!!!!!
Virgin Media  
The worst customer service in universe!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Oxford Virgin Media  
Be careful if you move house.

When arranging a house move with Virgin Media, you will be forced to use the web chat which is great if someone answers you. Sadly, I had to wait over 5 hours for a response only to be told that Virgin media is not available in my new area.

I was then provided with the joyful fact that my contract must now be cancelled, so I have the pleasure of paying them £240 for the privelage.

It turns out that in the fine print of Virgins contracts, if they are unable to provide you with even a basic level of service then you will be punished financially for it.

Be warned, always read the fine print and never get tied up in a contract with a company that takes part in corrupt practices like this.

On a happy note, they told me I could have 2 months to pay before they sell the debt onto a collection agency.

Amazing customer services as always Virgin, well done!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Chigwell Virgin Media  
Virgins network has a built in Design feature which stops you using VPN for working from home, unless you either cough up an additional 5 Quid/month ( & 20 up front) or sign up for a more expensive package.
Also, customer service is a joke. You can wait at least 45 mins.
NOT RECOMMENDED. Avoid if it all possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales Virgin Media  
Another day another broken service from Virgin media. How can they not offer compensation for interruptions up to 2 hrs every day!?! I have never been so dissatisfied with any utility service in my life
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NOTTINGHAM Virgin Media  
What a pile of rubbish. Advertising super speeds only to constantly get poor service and intermittent faults. Forget trying to call customer service, they just read a script that tries to bored you to death in the hopes you stop calling. Now am told for the third time that they have an engineer fixing the problem and that others in my area have also complained and yet 2 weeks on and engineer still working on it. lol.
What a was of money and fake advertising. How on earth do they get away with it. So, so, so miss my sky broadband, always reliable and never gives me head aches. Please stay away from this Company they don't care about you. Your a number to them £££.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Virgin Media  
Like so many people who have written, I would have given 0 stars if I could. I rarely write reviews, but am so livid that I decided to write.

I believe this company deserve to go under. I don’t wish for any of their regular employees to be without jobs, but their Exec or senior managers capable of making and implementing decisions should be made redundant for total and utter lack of common sense and unethical behaviour.

I have spent HOURS trying to sort out ending my broadband/TV/phone contract. Gave them plenty of notice, even said that if I could sign up with them again once I’d moved (moving in with a friend who’s on a contract with BT), I would. Not now. NEVER AGAIN! Just on today’s calls alone, I held for around 45 mins before getting to the moving home team. Spoke to the guy who answered for 15 mins, he told me that the billing team would deal with my complaint, so I asked to be put through to them. Held for another 30 mins only for them to hang up on me. Called back again, finally got through to billing after another 35 mins, and and then got the same answer.

They sent the packaging for returning the kit to my new address 3 weeks early, now I’m being emailed and txt’d saying I’ll incur a penalty charge if I don’t return it. I’m still paying them for the service! Direct debit of £54 comes out on 13 August, I move out on 10 August and was originally told the final bill would be just over £3. So do they generate a final invoice for this amount? They certainly don’t. They say they will still take the direct debit of £54 and then send a cheque for the credit (yes, you read it right - a cheque!!!). Immediately? No, why stop there. They’ll send it via post after 45 days. What the heck!!! Who uses cheques? And why 45 days you may well ask. Apparently it takes that long to process. Seriously?!

And as if that wasn’t enough to send me over the edge, then the final straw was when I checked whether they had my new address on file to actually send the cheque to. I thought it wouldn’t be safe to assume that as the boxes for the kit had been sent to my new address it would follow that one department might actually communicate with another. Just as well I checked - billing didn’t have this on my account. They do now.

I feel sorry for the man and the woman who I spoke to this morning as they’re just on the other end of the line. I hope that someone senior actually listens to the recorded conversation. Not that they’ll give a flying continental, I’m sure. I had heard that customer service could be bad, but thought that the broadband speed would make up for it. Plus they were very much on the ball getting everything set up, so customer service at that point was good. Please don’t join them just because broadband speed is good. If only I’d read these reviews beforehand, I would have stayed well away.

I don’t expect them to make any change to their systems - the fact that so many people have complained and they’ve not done anything about it makes it clear that they just don’t care. But if this review means that just one person considering signing up, decides not to, then the time I’ve taken to write this will be worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Virgin Media  
Used to be good until last week when my services was disrupted over two days, they waited more than 2 hours after the service had resumed to inform me. This week, the same happened, I spent almost 3 hours on the phone waiting for help, approximately 15mins of that time was speaking to someone. New customers are treated better.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Aldershot Virgin Media  
renewed recently after having called them into fix the connection and hub. Got a decent deal or was considering switching.
HOWEVER
1) Customer service is NON-EXISTENT. they use the pandemic as an excuse, but colleagues with other ISPs dont have the same issues. Virgin need an online chat facility but still ahvent got it set up.
2) need it for work but it keeps dropping out all the time so my companies VPN drops out and I cant work. Cant check with Customer services as they never answer and the website tells you their is no problem.
3) despite having a 50Mb connection internet is slow with downloads of websites ( never mind anything else) taking ages. Never seen anything so bad.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cardiff Virgin Media  
Terrible
Rude staff
Inflated prices And more so the longer you are with them
On hold for hours and then cut off. Couldn’t be less impressed after 15 years!
Cardiff Virgin Media  
Do not use virgin media - ever! They are the most inept company when it comes to pricing and customer service. I spent 2 hours on the phone to try to sort san issue and spoke with 4 different people before the line wdnt dead. Useless - do not use!!! You have been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Nuneaton Virgin Media  
Virgin Media Are nightmare. Just find another internet provider if you do not want to suffer.
here is the reason:

Virgin provide rooted which is some cheap scam. It will not do cover the whole house.
Broadband is not always reliable. There was a time we very 3 weeks without internet.
Customer service:
Try and you will see that once you call Virgin sale team and try to get a new contract you will be connected within a few minutes. If you need to adjust something on your existing contract or you want to cancel you will be waiting on the line for hours. The team is untrained or instructed to not provide you with all relevant information. Staff is not monitored for their performance as they simply hang up on you once they get bored of you requesting help.

You will be provided with misleading information or with any.

Virgin will try openly ,,steal'' ( charge) you with ridiculous unnecessary fees without proper justification of what actually you are paying for.

Extra information for future fulls who are going to try.

If you want to transfer your current account to another person you can. No matter what they will tell you. Just request ,, Transfer of responsibility,,

I know there are no many if any internet provider in Uk who can offer proper customer service or well trained stuff who knows what they doing.
Just do your research before you sign.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Baranova Virgin Media  
Nasty theiving company. DONT USE THEM.
Been with them for 3 years. Every year they would nearly double my contract price with out informing me. I'd have to fight to get them to put it back. Almost impossible to get through to customer service and once you do they are extremely unpleasant (obviously having to tell customers they are stealing their hard earned money). We have had to move house and downgrade after covid so rang up to tell them I'm leaving and got informed they'd charge me £200 for leaving them and had the cheek to offer me £50 back if I recommended them to the next tenants. Unbelievable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Virgin Media  
All was good with VIRGIN until I decided to cancel….been a loyal customer for years and would have recommended them BUT UNTIL I TRIED TO CANCEL….I am moving and needed to cancel my contract and virgin do not cover our new address....BUT!!!!!it is near impossible to cancel, took me over 4 hours to achieve this, on the phone for over 2-3 hours cut off twice...told I could not cancel by phone and to go on web site chat....did this again over 3 hours on line and did not get any response during this time.....very disappointed as up to cancelling I would have recommended virgin..... virgin aware on my frustration and disappointment BE VERY SURPRISED IF I GET RESPONSE??..... VIRGIN MAKE IT AS DIFFICULT AS POSSIBLE TO CANCEL...….due to the current coronavirus there will be a lot of people in financial difficulties and they make it near on impossible to cancel....who has time to hang on phone for 4 hours trying to exercise the right to cancel!!!!!!!!!
It is absolutely disgusting the way they treat loyal customers …..on the phone I was told in no uncertain terms I could not cancel via phone..BUT I COULD ADD OR CANCEL SOME OF MY FEATURES ON THE PHONE!!!!!!.....I was told someone would ring me back....never did....asked to speak to a manager ….said I would hold until they were free...I did this for 45 minutes and then was cut off....they had took my number and promised call back if cut off…….never happened what a surprise!!!!!!!!

I am really angry and would never recommend or use any virgin products again

I HAVE WASTED OVER 4 HOURS TRYING TO DO ONE SIMPLE TASK!!!

WHY DON’T THEY ….have link on your personal online account where you can cancel contract??????????????
WHY DON’T’ THEY ...make cancelling contract on phone easy...…

BECAUSE THEY TREAT CUSTOMERS WITH CONTEMPT!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
berkshire Virgin Media  
Earlier in the month, I attempted to cancel my Virgin media broadband. I had been with them for 6 years, however I am in between homes at the moment and wasn't going to pay for internet I wasn't using. The process of cancelling was awful. I spent an hour on hold and then a further hour on the phone. The woman I spoke to on the phone made me reset some security code I have no recollection of making before she would help me. Once we had done that she tried to sell me several packages, get my parents to switch broadband as I am staying with them temporarily and even suggested I just kept paying them for internet I wasn't using (£40/month!!) until I moved into my new property. Eventually she told me my internet was cancelled and that I did not need to pay a cancellation fee as I had paid the month in advance. I was infact owed £14.51 back- win!
A week or so later, I received emails requesting that I pay them £26.50 and threatening me with further action. I tried phoning to find out why I was being charged this, however the automated response told me that the call centres were closed (I had phoned them last week so that's not true....) and I had to contact them via the website. I sat on the web chat for an hour being ignored before investigating my bill online. Turns out they had charged me a cancellation fee despite what I had been told on the phone.
Exhaused and frustrated, I have paid the fee in the hopes that they leave me alone. I tried to make a complaint on their website, but guess what?! I can't because my account has been closed.
I have been appauled by the customer service from virgin media, I have wasted several hours of my life trying to contact them and been lied to by the people that work in their call centres. I will never use any of ther services again, and I suggest you don't either.
  • Speed
    4 stars
  • Reliability
    3 stars
Scotland Virgin Media  
3 years I have been waiting for a technician to come and fix a bare, doorless environmental enclosure and still nobody has showed up. Spoken with them over email and over the phone on several occasions only to be repeatedly lied to.

Poor connectivity and frequent dropouts which they repeatedly deny. When it came to cancellation, customer service left me waiting for 6 hours.

Use BT instead.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
The worst supplier in the world - poor service - high charges for what is provided - never meets contractual speeds - cannot be contacted - desperately seeking an alternative supplier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Virgin Media  
We have now left Virgin media & are with our new broadband provider. The router was delivered I plugged it in set it up & it works as it should with no problems. The WIFI router also has greatly improved range over the VM router & the broadband is reliable. For the final 30 days no one at Virgin would answer the phones or sort out the problems, yet within 12 hours of leaving VM I received an email requesting the kit back. Good eh?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
The customer service is atrocious, if you have an issue you effectively just have to live with it. I called every day for 2 weeks while my internet wasn't working and every one of those days i was promised by a rep that it was a router issue and an engineer was being sent, but then later that day Virgin would send an automatic message saying it was an area fault and automatically cancel the engineer. Each day when i called back they insisted it was an router issue and an engineer will be booked, they refused to listen to what had happened the previous 10+ days of the auto cancellation. I never got my service to work again so had to switch. Separately, billings promised refunds throughout this period multiple times, they never gave and continue to refuse the refunds. I do not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
After multiple calls and complaints about only receiving 10mbps out of a 100mbps package and constant unreliability, I cancelled my contract and opted to move elsewhere. I got a lovely phonecall this evening from a retention specialist who spent 20 minutes berating me, talking over me, patronising me and trying to impose the fear of Covid-19 in my house from allowing another service's engineer to come in!!! So disgusted with the service, the hour long waits to get anyone on the call (if they don't hang up!) and general incompetence of this ISP. But as my retention specialist said, "you won't get anything better!"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East England Virgin Media  
I have been with Virgin media for 4 years and experienced a lot of issues with broadband speed over the years. Two months ago, they offered me to Re-negotiated my contract as apparently they increased the reliability of the service In my area and they wanted to give me a preferred rate.
During the call with one of their customer service representative they suggested for me to transfer the contract from my ex-husband name account to my name.
I had been paying for over 2 months under this new contract and they have now decided to change my contract for another price and start charging as a new customer again. They also charged me £20 to do a name change on the account which was never mentioned before.

Both customer service and broadband are terrible - I have decided to switch provider. I strongly advise against Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
East-malling Virgin Media  
An awful company. Customer service deserves nil stars, instead of one. I WILL NEVER USE THIS COMPANY AGAIN - WHATEVER THE COST!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Nuneaton Virgin Media  
Had to switch to Virgin Media very recently from Sky as I moved to a new area I found that Sky and even other Broadban Providers could not offer more than 11mb However by going to Virgin Media on their Broadband only package I was able to opt out of home landline as I never use it and went for 100mb Broadband. I must say for the money you get a very good fibre optic speed.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Seaforth Virgin Media  
It was terrible experience. Customer service is non-existent. Constantly increasing prices and trying to trick you so that you pay extra (like upgrade and then they charge you for cancellation and give you upgrade for extra cost).
To resolve any issue takes 3-4 calls.
The speed was alright, but quite frequent outages and when the cable is broke in takes a week to fix.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Virgin Media  
Been with Virgin Fibre for 6 years and had no issues until the start of April. My broadband cuts out about 40 times per day and is unusable. Virgin have given me a fault code and initially said that it would be fixed on the 8th June. They then changed this to the 9th July, 19th July and now the 19th August. Will not fully compensate as they say it is not a 'total loss of service'. Thankfully not in contract with them any more so I will be switching. I would honestly go back to dial up internet rather than use these absolute bunch of jokers!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Northampton Virgin Media  
Been with VM 15 + years, finally taken decision to move to another provider. VM service has become consistently unreliable, especially over last 12 mths, not getting anywhere near the 100mps i am paying for and consistent drop outs. Since COVID 19 working am loosing packets of audio on video calls making work v fustrating. Moving to Zen fingers crossed for a better experience
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
MORDEN Virgin Media  
We only have a few days now until we leave Virgin Media, the broadband is currently working so I did a speed test. On Virgin media 200 mb high speed fibre broadband the 62ms ping achieved 42.33 mb download & 2.83mb upload speed.I then switched to our EE broadband minibox which works from the 4G network. On the same test with 62ms ping we achieved 44.51mb download & 10.70 mb upload. The Virgin media service should be much faster than the EE minbox , but is actually slower.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
I hate calling this company I was on the phone for one hour. Last one I talked put me on hold so long and later cut me off without a result. Not good customer service. I have no landline for over a year and it is still not fixed. I have been with Virgin 5 years and supposed to have good internet but it is slow if I have access to YouTube on Tv and mobile to do exercise class.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Slough Virgin Media  
I have been a customer of Virgin for decades. No problems until I moved at the end of May - had new ( so say) cables installed and have had problems since. customer service is useless they blame the box everytime - but all my boxes are brand new??? have had 3 engineers out - apart from the last one they were useless also- the last one ( DEO) was brilliant - found the problem the cables in the road which had just been put in had the wrong connectors and were all corroded ??????????? This was 5 weeks after installation- he reported this to the network side of virgin media and to hos boss- I also filed a complaint and guess what over two weeks and still waiting for this to be fixed - I am cancelling the direct debit due on the 27th as the service is not fit for purpose would never recommend virgin to anyone ever again. they S**t on there existing customers !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Virgin Media  
Fast broadband but they're an ISP that can't even keep their own website running reliably let alone your internet access.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Yorkshire Virgin Media  
Broadband download speeds have never been close to those claimed. A Virgin engineer has stood by my router with an instrument demonstrating a speed 10 times faster than I was experiencing with my laptop. He blamed my laptop of course. After years of expensive bills, low speeds and patchy service I have switched to Zen Internet who have so far provided a faultless service with efficiency, care and courtesy, at half the cost. The final straw with Virgin on the Ridiculous has been that, after having taken 5 months to respond to my claim for loss of service for 7 days in February, they have made an offer of £15. Their own terms and conditions say they should pay £8 per day. Do yourself a favour and avoid them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Enfield Virgin Media  
I'm attempted to us virgin media for the second time and it was the wrost thing that i xould have done. They tried charhing me for an over due amount that i was not aware of and that was not rightfully mine. They simply wanted to charge me because that's apparently what they do to a customer. I didn't even get to the point of using their services again because they wanted to charge me. And now they won't cancel my account. I want to make a complaint formally and there is no way of doing it. Their complaints line is over 1hr wait and they never take your call. Thsre is no way of doing the complaint online because it takes to to different linka and is impossible to do it online. I strongly advise anyone looking to start with Virgin Media to NOT do ot! They'll keep your information and keep contacting you. Then when you try to use their services they'll say you have an outstanding amount tjat you need to pay. Scamming customers is disgusting and wrost when their trying to start with this ocmpany. I will be reporting this and taking it further.
I am beyond disgusted at how horrible my experience is with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  

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