303 Customer Reviews over 8 pages
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2022-05-17
- Comments
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Couldn’t fault it - came up much faster than my virgin
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2016-05-13
- Comments
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Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-03-24
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2018-06-24
- Comments
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Was originally with Utility Warehouse for a 12 month contract. Issues from the start, had to fiddle around with router settings to get devices to work (never had to do this with other providers), speeds were very slow probably comparable to dial-up, and the connection would always drop. We phoned UW up to complain and they suggested we take out a Fibre package for an extra £5 a month for an extra 12 months onto the contract. We did so, but things barely improved. The speeds were better, but comparable to very poor broadband, and the connection still drops. Leaving them once the contract ends, should be end of this month. Haven’t got much hope with others saying about added charges.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-11-25
- Comments
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When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2019-10-28
- Comments
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Absolutely shocking company,we have been in a dispute for 7 nearly 8 weeks in regard to our broadband through UW, they have pushed us from one person to another to try to sort this appalling service out we have asked for them to cancel our broadband account and they will not, we cannot watch Netflix which i am still having to pay for, i am having to use my mobile data on my handset to access the internet in my home, they have advised me that i need boosters to support the wifi service i am NOT recieving, then asking md to send the products to them so they can reset them and they should work then, telling me the walls in my home are too thick, telling me my printer which is attached to the pc is affecting the signal, then my neibours wifi is stopping my wifi from working, any excuse but the TRUTH,we are being charged £44 a month for a product i am not recieving, ofcom it is we have been extremely patient, UTILITY WAREHOUSE, you are SHARKS, i will never recommend anyone to your services you only think of the commission you are being rewarded for selling a dreadful service.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-11-25
- Comments
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The customer service was good but the speed, reliability and satisfaction isn’t. We first lost our Wi-Fi randomly, we paid all the bills and the light was still the right colour. However it did not work. It takes forever to turn back on and it randomly cuts out, leaving all of our family without Wi-Fi for a long time. This is very slow and annoying especially for people who need the Wi-Fi to work at home or whatever. I think it would be great if it stopped randomly not working without showing any signs to why and the reliability was a lot more trustworthy.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2019-09-16
- Comments
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The broadband is pretty appalling. I've struggled for it to work properly even when sat right next to the hub. As for any adjacent rooms well there is no luck. And I live in a small ground floor 2 bed apartment.
Ive had a done a connection scan and it always feeds back with a way below average speed check for home internet. I would just avoid the broadband all together.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2017-04-06
- Comments
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I don't know why but twice a year the phone line gets noisy and the broadband becomes painfully slow. Sometime they send technicians from BT to fix this other times they can fix it from the street distribution boxes.
Overall the broadband connections is very slow anyway with download speed of about 8Mbps and upload speed of about 0.5Mbps. Last time I checked we were in 2017... not 2005.
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2018-09-06
- Comments
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Honestly. Don't even consider this company. I paid for having a worse than dial up speed or no internet at all very often. Now their taking me to court for the privilege.can't wait. I intend to print every one of the swathes of bad reviews and send then to the court myself. Disgraceful
- Location
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- Location
- aberdare
- Reviewing
- Utility Warehouse
- Date
- 2018-09-29
- Comments
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since having the broadband installed in november 2017 my internet speed with utility warehouse has been shockingly slow. i contacted customer services on numerous occasions altogether they have said:
i should upgrade to fibre, which i did and still the same problem.
offered a better router for £20+.
they tried changing the channels and resetting the router on their side and still the same problem.
eventually sent out another router which is the sameone and still the same problem.
they said it could be that becuase im living in a flat i could be picking up interference. bear in mind there is only one other flat above me and there hardly ever in.
they said my router could be two far away which it isn't as it's roughly 7-10 ft away if that from all the things i use internet for.
then they tried selling me a better router for around £70+ but for £1 a month i could have it, bear in mind the last one they tried selling was only £20+ . no chance i told them as i've been having this problem for nearly a year and for £1 a month as a gesture of goodwill they could provide one as the amount of money and time i have wasted and don't get me started on the gas supplies with them :-(. take some good advise and stay well away from UTLILTY WAREHOUSE.
stick to bt, talktalk, sky, even plus net as they all semmed better over the years.
good luck.
- Location
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- Location
- Abingdon
- Reviewing
- Utility Warehouse
- Date
- 2020-01-10
- Comments
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Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order.
- Location
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- Location
- Accrington
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
- Location
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- Location
- Altrincham
- Reviewing
- Utility Warehouse
- Date
- 2021-06-05
- Comments
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First class in all aspects. Polite and friendly staff if you have to phone them . All issues dealt with promptly. I've been with them for several years now and would not change. As with any other services supply company, your bills are not magically lower. It's up to the customer to watch their usage. Yes I have a smart meter and now it's easier to control usage. I think some people perhaps don't know how to make full use of a smart meter. And just in case anyone is wondering if I'm wealthy, I'm 73 and on only a state pension.
- Location
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- Location
- Ashford, Kent
- Reviewing
- Utility Warehouse
- Date
- 2019-01-29
- Comments
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As a customer of Utility Warehouse I have to say how impressed I am with all of their services. The broadband that we have is the Ultra+ with a Super Router and it is FANTASTIC! Never drops out, we have lots of gadgets and gizmos attached to the router and no problem at all. My son is a gamer and we stream movies and TV.
I would definitely recommend Utility Warehouse.
- Location
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- Location
- Atherton
- Reviewing
- Utility Warehouse
- Date
- 2016-06-16
- Comments
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slowest broadband i've ever had.
my mobile phone network is quicker.
- Location
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- Location
- Ayrshire and West lothian
- Reviewing
- Utility Warehouse
- Date
- 2018-08-02
- Location
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- Location
- Barnard Castle
- Reviewing
- Utility Warehouse
- Date
- 2022-07-11
- Comments
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Been with UW since 2008 and they were a revelation back then and still are in my opinion.
Electricity is cheapest in the UK (check any price comparison site to see if you can find a cheaper price) and the free LED light bulbs is a genuine one - we had 115 lightbulbs installed at no cost in 2019 and if they break (and they do) free replacements are sent out within a day or two.
We can't get gas as we're out in the wilderness. Their mobiles are fine as they piggyback on O2 network.
The cash back card is brilliant - usually knocks £30-£40 per month off my utility bill.
Broadband is great - typically 32Mb download despite being miles from anywhere.
I'm really surprised to read of so many problems people have had with UW as my experience has been great.
The problems others have found with their broadband may be due to a few reasons that I can think of.
1. UW having to use BT/Openreach equipment in the exchange local to the customer. If the local exchange is LLU (local loop unbundled) then that means UW and other providers can put their equipment into the exchange. If it's not LLU then every provider is stuck with BT equipment. You can check this on www.Samknows.com
Certainly when we swapped from BT to UW in 2008 our broadband speed jumped by more than 50% overnight as it was UW kit in the exchange.
2. The second problem (my parents had this) was 'contention ratio' which is how many homes and businesses are connected to the internet at the local exchange and many people are using internet enabled devices in each of these homes and businesses. Think about how many new housing estates have been built nearby and how many kids there are all with games consoles, streaming Netflix, Spotify and so on. My parents orifginal broadband would be about 4Mb during the day then when the kids came home from school it was unusable at maybe 0.2Mb. Not UWs fault - it was a 100% BT/Openreach exchange and was not LLU so UW (and all other providers) had to use BT/ Openreach equipment and could do nothing about it.
3. The last problem I can think of (we had this when we lived in Worcester and wanted to upgrade to fibre) could be that all high speed connections in the local exchange (or the green BT cabinet nearby) may already be taken in which case there is no additional capacity.
I'm not a telecomms engineer so no expert but I have had great service and reliability, cheap prices and can't see myself ever moving away from UW. I'm just sorry to hear so many people haven't had the great experience I've had.
- Location
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- Location
- Barnsley
- Reviewing
- Utility Warehouse
- Date
- 2018-04-16
- Comments
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I've been with them for 4years but the service is terrible it keeps dropping all the time soeed slow and then no connection at all don't use them its so frustrating in the middle of doing work on computer and it drops same with films
- Location
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- Location
- Barnsley
- Reviewing
- Utility Warehouse
- Date
- 2017-04-26
- Comments
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Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
- Location
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- Location
- Barrhead
- Reviewing
- Utility Warehouse
- Date
- 2019-04-29
- Comments
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Terrible, terrible, terrible along with awful, inadequate, poor, delay everything to ensure you need to pay £250 cancellation fees. Do not sign up ever unless you want no service and pay £1000 for the privilege.
- Location
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- Location
- Bath
- Reviewing
- Utility Warehouse
- Date
- 2018-06-01
- Comments
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Broadband speed consistently above 70 Mbps. Upload 19 Mbps. Even better than the average values quoted by Utility Warehouse. Absolutely brilliant customer service - fast, polite and helpful. Utility warehouse quickly refunded nearly £200 in early termination fees for broadband (BT) and mobile (EE). No wonder they came top in the Which survey!
- Location
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- Location
- Bedford
- Reviewing
- Utility Warehouse
- Date
- 2018-09-20
- Comments
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Dreadful service, tricked in to a contract that meant we had to pay a load of money to them when we left even though they were unable to provide the service we wanted in our new home. Customer service is appalling no one willing to talk to you about the issue. The broadband is slow and real issues with connecting to the internet as connection was so unstable. Avoid
- Location
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- Location
- Bedfordshire
- Reviewing
- Utility Warehouse
- Date
- 2020-07-27
- Comments
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I joined this company nearly 5 years ago on a recommendation and readIng some of these reviews baffles me. They seem to be describing a different company!
Ive experienced no issues whatsoever and even if I do have any questions or need any help, I have the details of a personal rep (The person who signed me up) who has helped me even with things like plugging my router in, helping with my mobile & my tv & other things whenever I need it. What other company gives you that level of support?
For me its been the BEST switch I have ever made. I have recommended this company myself and as a resutl received a thank you from the company in the form of £50 off my next bill - that’s huge. So a massive thumbs up from me
BTW the LED lights are A brilliant Service & I was told quite clearly that the cost if I leave or drop a service is £2p bulb after 18 months and NO CHARGE after 2 years & only there to protect themselves as a lot of time and effort goes into supplying and fitting them for us. I live in a five bed detached house and had 102 bulbs which were all replaced for me so I didn’t have to climb up and down ladders and fiddle with fittings. I can’t fault the service. I think it’s a brilliant company and the service on the phone is so gentle and helpful. I can’t understand where the negative reports are coming from.
As for costs my bills have come down with anything overtime and the bills are so clear to understand. I really cannot understand these charges have been mentioned unless there’s never been a meter reading submitted. I have a smart meter and find it brilliant my bills are always so accurate.
I’d highly recommend this company to anybody with great confidence. It’s so good to have everything on one bill so I never need to waste time thinking about my boring utility bills
- Location
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- Location
- BENFLEET
- Reviewing
- Utility Warehouse
- Date
- 2021-04-30
- Location
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- Location
- Berkshire
- Reviewing
- Utility Warehouse
- Date
- 2020-02-05
- Comments
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I am today 5-2-20, moving to Octopus for Gas and Electrics and Zen for broadband and phone. Trusted the ‘club’ for years with my bills as they promised to consistently keep their prices low. I found out I can save about £180 a year getting faster broadband from Zen and better service (Which recommended) and save £432 on energy from another higher rated provider, Octopus.
Now the ‘club’ wants to bill me £124 for replacing 31 lightbulbs… the email starts with "Please read this email carefully"!!!! Ignore them I will rapidly make/save that £124 back by switching. £124 for cheap LED lights of which I had to replace several that started to malfunction or just gave awful light (very high colour temperature and low CRI)
Stay away from these cowboys.
I will post this everywhere feel free to spread the news about the light bulb scam and so-called ‘we make sure we keep your bills low” utter nonsense.
THE SHORT OF IT IS – JUST DON”T GET ANYWHERE NEAR THIS COMPANY!
- Location
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- Location
- Birmingham
- Reviewing
- Utility Warehouse
- Date
- 2020-06-16
- Comments
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Disgusting service, broadband down a few times per day, apparently not fixable, speed like in 90' even though we are paying for super fast BB. Smart meter not working, they expect asolution withinh a year. An absolute disgrace
- Location
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- Location
- Birmingham
- Reviewing
- Utility Warehouse
- Date
- 2018-06-20
- Comments
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Joined utility warehouse and was promised lower monthly payments and quality internet connection
What a pack of lies.
The internet connection never works, unexpected bills and impossible to leave them.
They are crooks and shouldn’t be allowed to con the public in this way, I could kilck myself for not reading any reviews before as all of them are negative!
When I questioned why my internet had been down for over 5 days their explanation was that the router wouldn’t work if there was metal objects in the home such as a microwave or filing cabinet !
Surely with all of these poor reviews something has to be done ?
I welcome any advice please.
- Location
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- Location
- Blackburn
- Reviewing
- Utility Warehouse
- Date
- 2018-06-20
- Comments
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As a 16 year old you can imagine that I love my internet, when my mum told me we were changing broadband providers I wasn't too over the moon as we would be without internet for nearly two weeks. However, even with being with Utility Warehouse, you may as well have no internet because half the bloody time it doesn't work!! And when you do ring up about the problem, the customer service is a bag of balls too! we went a whole month without internet once after telling us it would take only THREE days to sort out. If you're planning on changing to Utility Warehouse, save yourself the hassle and don't.
- Location
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-13
- Comments
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Had a few problems at the start they were put right and l was payed compensation l was with BT before and they were nastey and useless and l ended the contract and they got the ballifes on to
me i won my case against them as they broke the contract with me as they did not deliver the spreads they said l would receive.
- Location
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2019-03-18
- Comments
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I couldn't understand my bills. I have just paid my final one and had to ring up because I hadn't a clue. I still don't understand what he was going on about something about paying my bills two months afterwards. So grateful to not be with them anymore.
- Location
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
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Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
- Location
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- Location
- BN211DL
- Reviewing
- Utility Warehouse
- Date
- 2020-07-15
- Location
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- Location
- Bolton
- Reviewing
- Utility Warehouse
- Date
- 2021-05-06
- Comments
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currently paying £36 a month for ultra broadband at guaranteed speed of 35mbps and the most i have ever got is 16mbps constantly dropping out drops at least 8 times a day they charge you whatever they feel like each month for your gas and electricity the only thing that has always work and been fully happy with is my mobile AVOID AT ALL COST
- Location
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- Location
- Bolton
- Reviewing
- Utility Warehouse
- Date
- 2019-08-04
- Comments
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Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past.
Rang up and was though to an agent based in a uk call centre in about 3 mins and that’s a rarity these days!
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2021-07-10
- Comments
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Excellent customer service but unfortunately very very poor internet even with the upgraded speed! UW to be fair tried to sort it out but through the pandemic, it really didn’t help my business- continually cutting out during every meeting. Had to move to Sky sadly :(
- Location
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- Location
- BOURNEMOUTH
- Reviewing
- Utility Warehouse
- Date
- 2018-04-12
- Comments
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Shocking reduction in service over last 6 months. Have been with U W for approx 9years but will be moving ASAP hidden charges poor speeds bad customer service.
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2023-12-01
- Comments
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We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.
- Location
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- Location
- Bracknell
- Reviewing
- Utility Warehouse
- Date
- 2017-08-16
- Comments
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Customer service is good. They are helpful and friendly. Easy to understand and knowledgeable. They have given consistent recommendations due to my geographic location ,
it can be very frustrating trying to do anything on the Internet.
Other than the broadband, everything else is great...I am a gold member
- Location
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- Location
- BRADFORD
- Reviewing
- Utility Warehouse
- Date
- 2018-08-21
- Comments
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They do not provide the calculation they use to work out your bill so how can I be sure it's right.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.