TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6313 customer ratings since 2019-08-08 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5930 Customer Reviews for TalkTalk

  • Showing page 1 of 149, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Yorkshire TalkTalk  
Dreadful still waiting for router 5th time calling now there couriers lied about delivering 3 times! Then talk talk lied to me about sending the 4th time just rang again let's see if they get it right 5th time!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
Absolutely disgusting company. Due to an internal error they cancelled our broadband package so we have been without wifi now for 5 days. They have failed to rectify the issue that THEY caused and are trying to say we aren’t talk talk customers because it was cancelled so they can’t help. Definitely do not go with talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
Talk Talk constantly go down and they are super unhelpful! We pay for 27MBPS and we actually get about 4MBPS according to every broadband speed checker apart from theirs which always say theres no problems (unsurprisingly). Talk Talk is by far the most unreliable and unhelpful broadband weve ever been with. I’m writing this review through my mobile data because my internet is shockingly down. Easily twice a month it will go down. Ive just rang to cancel and the rude lady with ZERO customer service skills didn’t like it when i told her all this and told her I've just joined BT with a speed guarantee. Avoid at all cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester TalkTalk  
Just a horrible, horrible company.

I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number.

Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details.

They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more.

This company is money grabbing and ruthless, they are only interested in one thing - money.

Just avoid them please.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Gifford TalkTalk  
I wish i could give 0 stars,

Here's a story for you.

We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles.

After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live.

Turns out this was complete ********, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up.

Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway..

I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement.

He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received.

Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attempting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire TalkTalk  
I have been with various different incarnations of the company. Starting with Homechoice, which was bought by Tiscali, and then bought by TalkTalk.

The standard of customer service has gone downhill significantly each time they were acquired. TalkTalk customer service is abysmal - probably the worst I have had from any company. They casually overcharge you, are nearly impossible to get hold of, and make zero effort to make any effort to help on Twitter or their patronising mods on their forum.

2020 has been a tough year for lots of companies, TalkTalk is making their year all the harder by being so bad at customer service. Wouldn't surprise me if they got bought by someone else.

The broadband itself is ok, but not particularly reliable. Most of the extra service they offer through their TV they are basically channelling through NOW TV.

So if you are looking for someone to provide all your services together - go elsewhere for better customer service and broadband, and just add on Now TV, Netflix etc through other routes. If you're just looking for great broadband - again looks elsewhere, this is average and not very reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
Any older relation had landline even tho the bills where being paid, at the start of lockdown they disconnected her line. Leaving her with no phone during lockdown as engineer couldn't come out and reconnect. This also ment her emergency pendant stopped working. They reason for disconnecting was they didnt here reply from her. Now we going with BT had to pay to get it reconnect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich TalkTalk  
One of the worst experiences ever. Talktalk is horrendous is deal with. The set up arrived on time but the ultra fast broadband I booked in unfortunately wasn't able to reach its full capacity due to our area. We were advised to contact talktalk to downgrade our broadband. No help from customer service and without warning, they just cancelled our broadband. We endured another 10 calls over the next few days try and get it all up and running again and it couldn't be switched back on. Every person we dealt with in customer service was equally unhelpful and no one had a clue what was going on as there's no communication their end or notes on the account. I regret ever dealing with talktalk and hope I never have to deal with the company again. Not worth the time.
Stansted TalkTalk  
TalkTalk are fine while things run smoothly but when there is a problem or changes are required their Customer Service department are totally useless. They will try very hard to misconstrue anything that you say and will work constantly to persuade you to go away. It is a pity that they let the Company down so badly when the operations side are reasonably ok. I will certainly look for another supplier when my term is up.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Cheshire TalkTalk  
Genuinely the most frustrating broadband. Communication with the customer service is difficult. We did not have Wi-fi for two months and then decided to cancel as it was getting ridiculous and they wanted us to pay £150 cancellation fee. Would not recommend TalkTalk to anyone!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Dear All
I would like to share my experience with TalkTalk .
After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company).
I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing .
After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ).
Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer
As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry !
In conclusion the customer service is beneath zero , help support poor and Management team absent !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West sussex TalkTalk  
customer for three years.Very poor. weekend WiFi non existent. During the week very patchy. Complained to costumer service on several occasions minimal improvement for couple of days then back to normal. Got fed up and found another provider for the same price with reliable services. Only now released what I was missing. I have £14 left after finalizing my account with them and they have not reimbursed it. Well ridden.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
I now left Talk talk due to a Broadband Stability Issue and I still struggle with my latest Bill Charges.
I have been spending so much time over the phone with the customer services that is ridiculous.
DO NOT CHOOSE TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Genuinely the most consistently bad connection I've ever experienced. The internet drops for an hour or so about 3 times a week. When I've used the customer service, they've been helpful but problems always come back after a while. When not dropping, the speeds are average at best and very poor at worst. Would not reccomend to anyone
  • Customer Service
    3 stars
  • Speed
    2 stars
London TalkTalk  
I had a very bad experience with this company the customer service is the worst ever. Very rude and nobody can help you! So I decided to change the provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London, UK TalkTalk  
WARNING
Absolutley awful!!!
Broadband speeds of 0.1mbps!
I've been with Talktalk for almost a year and have been reporting problems ever since I joined.
4 times they sent out an engineer to locate the problem but not fix it and then closed my case with an email to tell me the problem was sorted.
5 times I've not been able to get to anyone on the phone and the automated system has cut me off whilst trying to follow up my problem.
I was told people would call me and never did.
And I've just been informed I can't get compensation because I havent called up enough within the same month to complain about this problem, after they told me to give them 30 days to fix it and cut me off even when I did try to call back. I'm tied into a 2 year contract.
DO NOT USE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastham TalkTalk  
We have a recurring problem where the internet drops repeatedly over a period of days to a point where it renders the broadband useless and we have to buy alternative methods of getting online or use our mobile phone to get wifi for the computers. This time we have pretty much been without internet since Friday (today is Monday) but they can't send someone until Tuesday (tomorrow). That's 4 days of waiting to possibly but not definitely have the problem fixed (they haven't been able to identify the issue so far and this will not be the first time they send out a technician). This time our landline is also affected and there is so much noise on the line that it's impossible to use the phone.
I can honestly say that this is the worst internet connection and worst service I have experienced in 22 years of being online.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Denbighshire TalkTalk  
have been without a landline for 3weeks am elderly and am promised visits from an engineer which doesn't happen.It is costing me a fortune in mobile phone bills as I am on payas you goI wish that I had never heard of this appaling company
leeds TalkTalk  
The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BA14 7JQ TalkTalk  
Genuinely the worst internet i have ever used, download ranges from 11 to 14mbps and then for like a minute or 2 it goes to 30mbps which is still half of the advertised package. Its garbage, do not even pay for it, might as well use mobile hotspot as it is more reliable. Ping is ridiculously unstable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire TalkTalk  
Really awful internet speeds, always cutting out. Also upped my price to a different tariff without telling me and started charging £30 instead of £20 after my contract ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford TalkTalk  
terrible, wouldn’t dare waste my money on talk talk ever again , can’t remember the last time I had working WiFi , so unreliable
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
I would have not Evan gave them 1 star, but I had no choice Internet is absoloutley shocking, never works constant down time, slow Internet, and when you call them to sort out the issues there never is one or they carnt find one. Will be switching providers ASAP, completely avoid this company. Shocking and not worth your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
KETTERING TalkTalk  
Not very happy takes ages to download any films or programs to watch on tv
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Leven TalkTalk  
Fell at the first fence. Confirmed our order, lost our order and maybe our data. Overseas customer services dont appear to know what they are doing. Promises of call backs not kept. Just a catalogue of poor service. We are now 16 days without broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Great Yarmouth TalkTalk  
Speeds are fine, same as guaranteed but goes off daily and repeatedly. Incredibly frustrating. No clear reason behind it and appears to be permanent.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
TalkTalk was not bad for the price, I did not have to pay a set-up fee for phone line installation. The internet speed was around 10-15mbps most of the time, however upload speed was awful (1mbps MAX)! Customer service was OK. internet disconnects every few hours (when more devices were connected), but was just about manageable (1min then back online. but still annoying.

switched to post office for cheaper deal, got the same speeds for cheaper, service was the same (the drop of connection continued).

would I recommend TalkTalk? Yes, for cheap basic broadband it was OK for basic usage ( checking email, watching a video, browsing the web)
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Ryde, Isle of Wight TalkTalk  
Utterly frustrating. Broadband has been working for a few months but problems before. Feels like the service is built on lies and deception. Their websites and phone lines appear designed to keep people away. Impossible to know charges and get charged £8 for a call to a landline 50 miles away and £2 to one 200 miles away. Different rates to different networks. Have also been told that installation was free and then they charged £50. It is impossible to find a way to contact TALK talk through website and phone numbers take you on loops to divert you from speaking to anyone
AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
Average whilst its OK but useless when it goes wrong
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Common Road, Moulton Seas End, Spalding, Lincs TalkTalk  
Overall not the best, would prefer virgin if in my area. Customer service helpful but no continuity.
Broadband speed is poor and varies regularly.
Broadband will go off at varying times causing frustration.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Reliability
    2 stars
Lofthouse TalkTalk  
From day one I had issues with Talk Talk. Slow service, frequent downtime, and useless customer service.

When I moved out of my address, I tried to change the contract holder to someone remaining at the address, and after filling out the appropriate forms and sending them off, months later I received an e-mail saying I had several unpaid bills. I logged into my account to find with late fees the total had come to nearly £100. I contacted them immediately, and was given the same scripted response by everyone I spoke to. After this, I decided to bite the bullet and cancel my contract, and pay the cancellation fee. However, just today I received another e-mail saying my latest bill was due. After calling them again, I was given the same response as last time.

I also received an e-mail asking if I would recommend to a friend, but I honestly wouldn't recommend them to an enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bradford TalkTalk  
Where do I start! 12 months of issues I came off a call earlier with someone. Explaining I wasn’t paying a penny for a service that I had issues with since day one, I hadn’t paid the last three bills as every month all you get is let’s get our technical team to look at your Line, The first few times I let it lay, however as an ex engineer to open reach I far from stupid when it comes to testing lines getting reports sent back to my phone through a generic line you call.

I new the vault was back in the DP being told by talk talk the line is perfect. NO FAULTS

I had an engineer send out after the 4th month who himself found a number of faults I also informed him I found. The engineer agreed and then sorted the issue.

Month or two no problem then again issues started happening again, I contacted TalkTalk asking that I wanted the line sorting and wanted the past months reimbursed to be told no can only look at that month as the past wasn’t seen as the same issue. 28 days is all you get with talk talk then issues are closed if YOU the individual don’t call back.

As The customer TT should be contacting you on every update they have. Let’s say after 12 months I have just left and gone else where, I had a letter off TT asking that I pay them £60 for early termination, also want the rest of the month I refused to pay, they have turned my internet off 10 days early from when my new provider is due to go live. Leaving a vulnerable child in this current period of time without internet. This has all been explained To TT who said “not our problem”

They are shocking, rude, arrogant. They need to learn when customer service skills are as a customer should always be the priority.

Don’t let the person on the end of the call tell you there isn’t a fault on there line, you as the customer knows when your having issues. As that an engineer is sent out and don’t let them tell you you will have to pay for the engineer as that’s what they pay for there service for.
L
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Had no internet or telephone for 13 days and counting up to now due to a damaged line keep being told it's being prioritised wouldn'tlike to like to guess how long I would have to wait if it wasn't prioritised, customer service absolutely clueless very difficult to understand what they are saying half the time all they keep saying an engineer is working on the problem but none have been out to sort it yet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland TalkTalk  
These people are unbelievably incompetent and arrogant. After we cancelled our contract with them, within the cooling-off period, they put a "cease" on the line they hadn't even connected to us for the next three weeks, preventing our new provider from taking it over. They refused to remove this and when I complained they told me to contact our previous provider, which we do not have as we just moved into this flat. I am disgusted with the appalling level of service provided by this company and wouldn't recommend them to anyone, even if they paid me. it looks like I am going to have to pay to have a new line installed and then make a claim against them for their unreasonable behaviour through CISAS. They are a nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich, UK TalkTalk  
Probably the worst consumer experience I have had with any company in many years. I've suffered months of disconnecting broadband and have spent a total of 2 full days on the phone or in chat across this period trying to get a fix. You hold for ages, then when you get through you are cut-off, agents don't have solutions, fault status reports by text and online contradict and when you finally complain formally they take weeks to address matters. When I had battled and finally secured compensation they couldn't even pay this correctly - it took numerous further calls and hours wasted just to get this paid. Talktalk is a confused, muddled mess, guaranteed to try the patience of the most reasonable person and their leadership should be ashamed. Go elsewhere, as I too am about to do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Took out a 24 month contract and regretted it almost immediately, terrible and infuriating communication, and pretty much terrible service throughout.
Liverpool TalkTalk  
Been with talk talk for nearly 18 months now. I have standard broadband first few months okay then after I am having issue most of the time such a pain sometime I don't know what to do? its Complete awful service. I can't wait to finished my contract then I'll be leaving soon as my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Camberley TalkTalk  
Have been a talktalk customer for over 10 years. Have been happy with the m being our ISP but just got to watch them raising bills when contract is over. This time they nearly doubled in price to over £50 a month so I want to change to sky for half they price. Talktalk won't let you go very easily. Wasted 5hrs trying to change but TT won't help. Long queues to talk to someone. Sky really helpful but TT not letting me become a sky customer. Don't let TT get the hooks into you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
King's Lynn TalkTalk  
Terrible service from day one. Very polite but awful customer service. Have to ring multiple times to register problem. It's been 9 days and broadband still not working....was told by customer service they can take up to 28 days to fix!
I finished contract early because of how rubbish it is.i was willing to pay early disconnected for this. I'm now with Virgin and very happy! Never sign up to talk talk....it really isnt worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  

Loading...

  • 5930 reviews, showing page 1 of 149, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk