SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 100 customer ratings since 2021-11-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

496 Customer Reviews over 50 pages

  • Reviewer
    Location
    London
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst of the worst of the worst. nothing works for months. Tried to contact helpdesk many many times, but they can't fix it. Just awful.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give zero stars if I could. Absolutely appalled with this broadband. I signed up and have been unable to use the broadband a single day without problems. Now having to pay over £200 bill to get out of contract early. Spent hours on the phone trying to fix issues (mostly on hold being passed between departments) but still got nowhere. Daylight robbery. Wish I’d read these reviews before I went with them!
  • Reviewer
    Location
    Forest of dean
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was once good but now terrible and when a complaint was sent in,never got a response so changing provider..
  • Reviewer
    Location
    Bradford
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling constantly crashes no signal alway having to reboot the $h*t€ never had Internet so usless carnt have more than one device on it getting shut of it in next few days going find another supplier was same with gas bill I never had and got charged for when didn't have a gas line to my home bunch of con artists
  • Reviewer
    Location
    Liverpool
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet provider EVER. Not cheap ether at £33p/m
  • Reviewer
    Location
    Hampshire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow broadband, and often no broadband. I now realise how expensive they are too! Was promised a new router, which never materialised. Can get a similar deal for half the price.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shambolic. The broadband service on the website actually links you to gas and electric when you try and do a home move which means they will direct you to cancel then try to penalise you for thinking it is cancelled. Beoadband itself is poor too, video meetings often cutout due to speed. Pay the extra and avoid SSE.
  • Reviewer
    Location
    WARTON PRESTON
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    sse ARE TOTAL LYING INCOMPETENT people how they can make us wait 8 weeks,and still waiting to transfer our broadband to our new address is bloody disgraceful.
    we have been give date after date and to date still no internet no reason why the hell it is taking so long i would never ever recomend this useless company ever!!!!!!!!!!
  • Reviewer
    Location
    Bournemouth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    5 days without WiFi but A very big Thank you to Malick, Debbie and Openreach engineer for finding out that the router was at fault in my property and thank you all at the faults department for talking me through the set up with the new router at SSE found everyone so helpful so polite and very professional.

    Many thanks to you all at SSE broadband
    Mr B Redmond
  • Reviewer
    Location
    Blandford
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.