496 Customer Reviews over 13 pages
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- Location
- Colnbrook
- Reviewing
- SSE
- Date
- 2018-06-11
- Comments
-
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
- Location
-
- Location
- Staffordshire
- Reviewing
- SSE
- Date
- 2019-11-01
- Comments
-
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
- Location
-
- Location
- ENFIELD
- Reviewing
- SSE
- Date
- 2016-11-22
- Comments
-
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
- Location
-
- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2018-08-09
- Comments
-
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
- Location
-
- Location
- Walton on the Naze
- Reviewing
- SSE
- Date
- 2019-01-31
- Comments
-
Great better than TalkTalk who failed to give me the speed and sending out loads of bt engineers was useless changed to SSE in December my speeds are over 35meg and i only pay for 35 so i would recommend give them a try.
- Location
-
- Location
- Ty Croes
- Reviewing
- SSE
- Date
- 2016-11-27
- Comments
-
Switched to SSE superfast (39Mb) fibre just over a month ago after suffering appalling speeds (less than 100kb on peak) and zero customer service from Post Office Broadband. Nearly 18 months of trying to get them to look properly at the problem resulted in no change, hence the switch.
I was a little apprehensive given some of the poor reviews that SSE have got in the past but, at £21 p/m for fibre + phone + anytime calls it seemed worth a punt - they could hardly be worse than the Post Office!
The router arrived in plenty of time for the switch date and, by the time we got up the phone had switched but no broadband. The fibre finally went live at around 4:30pm on the date we'd been given which seems ok seeing as we were switching from copper to fibre. No engineers visit was needed, we just plugged in and waited for it to connect. Couldn't have been easier!
Since then we've had consistent speeds of between 36Mb and 38Mb as measured by testmy.net during peak and off peak hours, with average download at 36.8Mb/s. Uploads are pretty consistent in the 6 - 7 Mb range, which is plenty for our needs.
We don't use Netflix or catch-up TV but on video streaming from youtube and a couple of less known film sites we've had no trouble at all with two devices streaming simultaneously in different rooms at the same time as browsing. In fact, running a speed test while also streaming 2 480p videos still gives consistent 30Mb+ results, so plenty of safety margin.
One thing we have found is that none of our devices can handle 720p HD reliably - the connection is faster than our aging laptops can get the picture onto the screen!
It's still early days but, so far, SSE have more than delivered on what we'd hoped consistently and without fail.
- Location
-
- Location
- Anglesey
- Reviewing
- SSE
- Date
- 2018-08-31
- Comments
-
Took out an 18 month fibre (39Mb/s) contract with SSE back in Nov 2016 after the local ADSL service went to rats. At £21 a month it seemed like worth the risk despite dodgy reviews at the time. The next cheapest fibre we could get was about £40.
The kit and the service arrived on time as promised and, for the past nearly 2 years, it's just worked.
Speeds have been consistently around 35 - 37Mb/s from the start, more than enough for our typical use of a bit of streaming to tablets and laptops + general internet browsing. We usually have 1 or 2 laptops, 3 tablets and 2 or 3 smartphones going at a time and it manages to keep them nicely fed.
The wifi from the supplied modem / router has been a little weak for our 300 year old THICK stone walled house and did get a few drop-outs upstairs but picked up a cheap £25 Tendra AC6 router to use as an additional AP and that cured that!
Recently I realised that we'd gone past the end of our contract and reverted to their "standard" pricing of £42 per month since May. Really the only gripe I can think of is that they didn't give any sort of reminder or move us to their new monthly pricing automatically.
Still, phoned them up yesterday to see what they could do and got a very helpful and pleasant assistant who ran through the options without any up-selling or pressure and we settled on changing to line rental (no calls cos we don't use them) plus 76Mb/s broadband at £30/month less a £4 discount for having our electricity with them as well.
That's the only time we've needed to use their customer services and it was exactly how customer service should be!
So that's £26 for full speed FTTC with no headaches or hassles, on a 1 month rolling contract and price guaranteed for 3 years.
Happy bunny and more than happy to recommend SSE based on our experience over the past couple of years!
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2020-05-04
- Comments
-
Most trouble free broadband switch ever.Router arrived 2 weeks before date.Previous provider switched off on the dot.Plugged new SSE router in first thing in morning,and away it went.credit where it's due.thankyou.
- Location
-
- Location
- Carlisle
- Reviewing
- SSE
- Date
- 2017-01-03
- Comments
-
I switched to SSE primarily for the excellent deal and fast speeds. Initially was good but then intermittent. SSE were excellent - problem ended up being an open reach issue but all in all had 4 engineers out. SSE regularly updated me and if the person dealing with my case was on days off she handed it to a colleague. In a previous property I have had broadband through plusnet ( who made me cry) and sky and there is no doubt that the customer service at SSE is second to non. I now have an excellent phone and broadband connection and have nothing but praise for SSE.
- Location
-
- Location
- South Scotland
- Reviewing
- SSE
- Date
- 2015-07-04
- Comments
-
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.
I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.
Ian
- Location
-
- Location
- North lincs
- Reviewing
- SSE
- Date
- 2018-11-10
- Comments
-
I am very pleased that I didn’t read the reviews before I signed up, I was with plusnet prior to changing to sse, the service was crap and was ages getting a decent signal.
Since joining sse which is about 6 months been extremely satisfied. I had to call help line today as could log in to access antivirus, The lady I spoke to was very helpful (uk call centre ) and nothing to much trouble. Well done SSE
- Location
-
- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2016-11-04
- Comments
-
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
- Location
-
- Location
- Melton Mowbray
- Reviewing
- SSE
- Date
- 2016-07-14
- Comments
-
TOP CLASS service just became a customer today everything went as according to plan and the fibre speeds exceed Virgin Media in this area !!!, keep the good work up folks.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2018-12-03
- Comments
-
It really astounds me how in this day people still blame their slow speeds on the supplier.
The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.
Regardless of what company you are supplied by, all use a BT Openreach line.
People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.
SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!
People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
- Location
-
- Location
- Blairmore, Dunoon
- Reviewing
- SSE
- Date
- 2016-06-23
- Comments
-
Changeover handled very efficiently SSE arranged it for 20 June and it was delivered and installed by Open Reach on that day. Very impressed with the service and am certainly recommending SSE broadband to my friends. Has reduced my broadband/phone bills by two thirds.
Very happy customer. Thank you SSE
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2018-05-19
- Comments
-
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
- Location
-
- Location
- Kent, UK
- Reviewing
- SSE
- Date
- 2022-03-15
- Comments
-
Everything went live on time. Easy to set up and have had no issues so far. Speeds are excellent and having no problems running 10+ devices at once. Long may it continue!!
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2018-04-16
- Comments
-
So far a brilliant find and excellent surprise. I was with Virgin, paying for 200Mbps I didn't actually need. Problem was I didn't have a physical phone line at all so moving to another ISP was rather costly. Comes SSE, they said setup fee was £30. I explained I didn't have a line and they said they would send an Open Reach engineer. At not extra cost. BT usually charge about £140 for that, and SSE do it for nothing, with a 1 month rolling contract. Seriously? I thought it was too good to be true. Well, the engineer came the day I was told he would, set up the whole thing within 3 hours, then I plugged the router and within 5 minutes all lights were green and everything was working. I signed up for the Unlimited Fibre (38Mbps down, up to 10Mbps up). I've been doing speed tests regularly to see how it behaves and I'm consistently getting between 36 and 38Mbps down, and 9 to 10Mbps up.
So, I'm saving a fortune, I'm not tied to a 12 or 18 month contract, everything went super smoothly, the router is decent and service is as promised. Well impressed!
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2019-02-11
- Comments
-
The best WiFi I’ve had. And I’ve had most company’s over the years. I’ve literally never had an issue. The call staff, any time I’ve called are the most kindest and politest people, every time. Cheap too.
4 friends of mine have now switched to SSE, after my recommendation. I always recommend SSE WiFi.
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2017-08-12
- Comments
-
I have been a customer of SSE 76mb for just over a year now, and am well satisfied. speeds are as stated.
Price is under half of that i was paying with Virgin 20mb.
Transition was smooth and have never had to call them.
One question tho, to those satisfied and have reached the 18 months, what is the deal/procedure at the end of the 18month term, if any?
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2018-02-09
- Comments
-
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.
Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.
Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.
I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.
So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
- Location
-
- Location
- Winchester
- Reviewing
- SSE
- Date
- 2017-12-26
- Comments
-
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.
The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.
I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.
As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.
Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.
Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.
All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).
So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.
Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.
I seem fortunate to have selected an ISP that is working for me.
- Location
-
- Location
- Bicester
- Reviewing
- SSE
- Date
- 2016-06-23
- Comments
-
Moved from Sky to SSE, what a great decision and great deal.
Everything happened as planned and at the arranged times, I have absolutely no reservations in recommending this service and thank SSE for a hassle free changeover and look forward to being a customer for many years to come
- Location
-
- Location
- SE Leicestershire
- Reviewing
- SSE
- Date
- 2017-07-02
- Comments
-
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2019-04-13
- Comments
-
Really happy with my are fibre broadband package had no problems with it at all excellent customer service changed over to see broadband and home phone from Plusnet after terrible service also got cheap deal for 18 months also changed my gas and electricity supply over to see so all my managed by one company who look after the customers glad I changed to sse highly recommend them
- Location
-
- Location
- North East Scotland
- Reviewing
- SSE
- Date
- 2015-09-27
- Comments
-
Received the new service on the agreed date. When setting up the calls to the Customer Service Centre were answered after only a short delay. I had previously contacted BT and done a telephone tour of India before I got a UK Call Centre! I am now receiving a much better broadband/telephone package for almost half the price. So far very happy certainly pleased 'I went for it'.
- Location
-
- Location
- Southampton
- Reviewing
- SSE
- Date
- 2019-05-22
- Comments
-
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
- Location
-
- Location
- kirkby in ashfield
- Reviewing
- SSE
- Date
- 2017-06-13
- Comments
-
i thought a review was justified to combat some negative reviews,many of which are simply down to online knowledge. Ive had the ultrafast fibre for over a year now (£21pm inc line rental) and its awesome ! now,lets talk a bit of 'tech' in laymans terms :) 1st,the router is poor,they even acknowledge this but it is free with free delivery. It works fine but the range is poor. Here you have 2 options,buy a router of your own or get a wifi booster ! Many have commented about throttling; this is done by many isp's at peak times,usually throttling streaming or certain types of downloads (torrents etc) , by getting yourself a vpn (virtual private network) you're much less likely to get throttling because the vpn makes the type of data you're using 'invisible' to the isp by encrypting it (a good vpn like cyberghost is only £30 a year for 5 devices). Do the above with your sse connection and you'll b hating when the contract ends because you wont get better value :)
- Location
-
- Location
- south staffs
- Reviewing
- SSE
- Date
- 2017-01-13
- Comments
-
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
- Location
-
- Location
- Stalbridge
- Reviewing
- SSE
- Date
- 2019-01-14
- Comments
-
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2016-06-20
- Comments
-
Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
- Location
-
- Location
- Leicester
- Reviewing
- SSE
- Date
- 2020-12-24
- Comments
-
Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month
- Location
-
- Location
- Holyhead
- Reviewing
- SSE
- Date
- 2016-07-30
- Comments
-
Switched from BT but was worried due to the ever age to poor reviews on here.
The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.
Say goodbye to the so called big names they are ripping you off to use the same lines.
Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
- Location
-
- Location
- plymouth
- Reviewing
- SSE
- Date
- 2017-07-17
- Comments
-
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
- Location
-
- Location
- Oxford
- Reviewing
- SSE
- Date
- 2015-09-15
- Comments
-
Was previously with BT elsewhere - changed to SSE when I moved. Cannot fault the broadband or phone service. Given a date when it would be connected - no delays. Good speed and reliability. The wireless router provides good connectivity around the house. All this and about a sixth of what I was paying BT.
- Location
-
- Location
- Westhill, Aberdeenshire
- Reviewing
- SSE
- Date
- 2015-09-15
- Comments
-
Just had fibre bb installed this morning, was online immediately with speeds of over 34mbps download speed and over 9mbps upload speed. I was sceptical as SSE are the new kids on the block but so far so good. All for £10 a month for 2 years!
- Location
-
- Location
- Warrington
- Reviewing
- SSE
- Date
- 2018-07-28
- Comments
-
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
- Location
-
- Location
- Bexleyheath
- Reviewing
- SSE
- Date
- 2016-02-18
- Comments
-
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.
Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
- Location
-
- Location
- Halifax
- Reviewing
- SSE
- Date
- 2019-01-09
- Comments
-
Having been with SSE for 3 years, I was disappointed to note that my monthly charge had increased without any notification when the contract had lapsed after 2 years. On contacting the Customer Service Team via email with my complaint, it was dealt with in a very professional manner & within 4 working days. They promptly transferred me to a better deal & gave me a small financial credit for my troubles. I am happy to say, this was a very easy complaint to sort & dealt with very efficiently. I continue to be an SSE Broadband & Phone customer.
- Location
-
- Location
- Newlyn
- Reviewing
- SSE
- Date
- 2015-08-06
- Comments
-
Good customer service and broadband speed great .
Would recommend.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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