SSE Broadband Buyers Guide

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • Zero price hikes during the 18 month contract
  • Happiness guarantee - cancel without penalty in the first 60 days
  • Available outside of most providers' low cost areas
  • Same low prices wherever you live
  • No upfront costs in most cases

Go to site

SSE Unlimited Fibre Broadband with Line Rental
£22.00 for 18 months
£33.00 thereafter

No upfront cost

  • 18 months reduced fixed price
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental
£26.00 for 18 months
£38.00 thereafter

No upfront cost

  • 18 months reduced fixed price
  • 63Mb average download speed
  • 17Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - among the cheapest providers in the UK
  • Phone bundles - choose from a range of call plans, or just pay for what you use
  • High end router - all broadband users get a free Technicolor DWA0120 router with fast performance, strong signal and parental controls
  • Fixed price - SSE guarantees zero price hikes during the 18 month contract term
  • Happiness guarantee - you can cancel your SSE deal within 60 days without penalty if you aren't happy with it
  • No upfront costs - SSE broadband comes without any activation or shipping costs (as long as you've got an LLU phone line installed)
  • 18 months fixed price plans - only changes to VAT or a similar taxes can increase it

Possible downsides

  • No short contracts - all packages are on an 18 month contract
  • Limited extras - the free router is among a handful of free extras
  • Budget provider - may prioritise low price over other considerations

Features at a glance

  • Download speeds average at 35Mb for Fibre and 63Mb for Fibre Plus

  • 18 month contracts, with fixed price guarantee, barring changes to VAT or another relevant tax or levy

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation; £60 for new line installation or a £36.91 LLU line conversion charge may apply

  • Customer support by local rate phone or email open 8am to 8pm on weekdays, 8am to 2pm on Saturday, closed Sundays

  • High-performance 802.11ac wireless router using dual 2.4GHz and 5GHz frequencies band steered together for greater stability

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • SSE Broadband have published a Traffic Management Policy

2.9 stars
  satisfaction rating based on 418 customer ratings since 2019-05-28. See more SSE customer ratings and reviews.

Details last checked on 2020-05-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 418 customer ratings since 2019-05-28

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Customer service is terrible. 2 months after moving out and terminating the contract they are still sending bills.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wilmslow SSE  
So we went through Uswitch as recommended by a friend and up popped SSE with the best deal, contacted them also and decided to take out the “Unlimited Fibre” package which is speeds up to 38Mbps. At the start it was ok speed but not great ranging between 14Mbps - 18Mbps and as the months went on it then began to decline at a steady pace we are currently 10 months into our 18 month contract and we average between 1Mbps - 2Mbps with an average upload of 0.5Mbps. Broadband is absolutely atrocious, the worst we have ever had. We where told to expect some issues with speed and connectivity from time to time but this is a joke, told that if we wanted to cancel we would have to pay a colossal sum of money to make up for the months remaining that SSE will lose out on. We currently pay £23 a month but this “Unlimited Fibre” is normally a £47 per month package.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Freuchie, Fife SSE  
Been waiting since 24th April for connection still waiting (6 may) !!!
Phoned customer service they put you on hold then either cut you off or put you on answer machine ,,,, disgusting service please avoid !!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Shields SSE  
Customer service is terrible. Connection would often cut out for short periods, no problems 2 weeks out since switching to a competitor. Still sending me letters and bills after switching.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Fortrose SSE  
Most trouble free broadband switch ever.Router arrived 2 weeks before date.Previous provider switched off on the dot.Plugged new SSE router in first thing in morning,and away it went.credit where it's due.thankyou.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester SSE  
Word of Advice - AVOID THIS COMPANY!
Never had a reliable connection and speed were less than contractually obligated speed.
Complained several times, no resolution.
I am taking them to the Regulator as they say I owe monies out of contract which they breached.
Good luck with that SSE, you wont get a penny out of me!
DO NOT USE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend, South Wales SSE  
Was good to start with but been gradually getting slower and more frequent disconnections and now the superfast fibre is just a distant memory. Can`t get through to customer services. Waste of money. Better off sticking to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
THE WORST BROADBAND PROVIDER!!!
THE WORST! LOW PRICES FOR LACK OF SERVICE!

They said I owe them £120 because I’m leaving

I had NO BROADBAND CONNECTION SINCE THE START!

SENT ME MISLEADING LETTERS SAYING IM SPENDING TOO MUCH ON PHONE CALLS

I HAVE NEVER TOUCHED THE PHONE

After 40 minutes of waiting I have spoken to Katie on the phone yesterday and cancelled my DIRECT DEBIT WITH THEM WITH THE BANK AFTERWARDS and was told by the banker himself that this happens a lot, especially coming from SSE!

I WAS TOLD I WASNT IMPORTANT BECAUSE I’M NOT VULNERABLE but me and my family ARE!

They told me that I WILL HAVE TO STAY WITH THEM FOR THE NEXT 60 days to clear the charges.

There was no questions asked about my state and my lack of vulnerability was assumed.

DONT JOIN THEM!
They don’t care about customers!
They only care about money!
THEY LIE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Avoid them at all costs, below average broadband with no customer support.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh SSE  
It states on the router box "Welcome to frustration-free broadband from sse". Whoever wrote that and gave it the OK were a pair of comedic geniuses. Still waiting for it to go live, been told we have to wait for bt and they have no idea when it will be switched on. Ultra fast broadband just came to a sudden stop.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk SSE  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE Broadband Buyers Guide - Is SSE right for you?

Can I get SSE?

SSE are best known as an energy provider but their broadband services are available to everyone. You don't need to be an energy customer, and you also don't need to be located in the regions covered by their energy services.

SSE broadband is available wherever there's a BT telephone exchange. In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live.

SSE Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre. This covers more than 95% of UK homes.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Fibre - the entry level fibre deal with average speeds of 35Mb
  • SSE Fibre Plus - the fastest fibre broadband deal with average speeds of 63Mb

In all cases, the packages are on 18 month fixed price contracts and come with line rental. If you don't have an Openreach (BT exchange) telephone line already you'll need to pay to have one installed, this costs an additional £60 one off charge. In areas where SSE install their own equipment in telephone exchanges (LLU), you may be liable for a £36.91 one-off line conversion charge depending on the provider you're switching from.

Under the default package you pay only for landline phone calls that you make, but if you use your phone a lot you can add one of three calls packages◊. These are for Evening & Weekend Calls, Anytime Calls (calls to all UK landline and mobile numbers apart from 09 numbers), and Anytime Plus, which adds calls to 35 countries.

The deals offer unlimited usage rather than being 'truly unlimited'. This means that you can download and upload as much as you like. Although SSE have a traffic management policy in place to slow down connections making excessive use of the services, this is unlikely to affect most people. The policy primarily targets peer-to-peer file sharing traffic, and prioritises essential traffic like video calls, gaming and general browsing.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

The SSE packages are largely no-frills offerings without much in the way of extras to entice you. This means that your main choice will be based on what speed of broadband you need.

Of the three packages that SSE offer, Unlimited Broadband is the slowest and most affordable. With an average speed of 11Mb it's good enough for casual use, preferably in smaller households. If your usage doesn't extend much beyond shopping, browsing and Facebooking then it should be plenty. It should also be able to handle streaming of services like Netflix or NOW TV on one device, but if you need more it may struggle.

That said, do remember that the quoted 11Mb speed is only an average, so there's no guarantee that's what you'll get. Make sure you get a speed estimate before you sign up (and if it's less than, say, 6Mb then streaming might be off the table).

If you have a larger or more demanding household, or if you'd just prefer a faster service, then you should go for one of the fibre options. The middle Ultimate Fibre deal should be fast enough to allow several people to stream TV, play online games, or download large files at the same time. The faster Plus plan is the best choice for the most demanding households who live their lives online.

Again, you should get a speed estimate before you make your choice. If you're looking at the top-end Ultimate Fibre Plus plan but your estimate shows you won't get speeds much better than you could get on the middle deal, it might not be worth paying the extra money.

In all cases, keep an eye on any upfront fees that might be added if you don't have a BT line or are in an area where SSE have installed their own equipment in the nearest telephone exchange.

For each plan there's the choice to add a calls package. Your decision here depends simply on whether you make many landline calls, and when you make them. If you prefer to use your mobile then you might be better off sticking with the default option of just paying for calls as and when you make them.

Points to consider before you choose

  • Is low price the most important factor for you?
  • Is having the best, reliable high-performance wireless router important to you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Would you prefer a provider that can offer extras like a premium TV service as part of the same bundle?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Reliable wireless router - SSE Broadband customers receive a free, easy to set up, wireless router when they sign up to help manage their connection. The Technicolor DWA0120 high-performance router, with its strong signal, security and transfer speeds, uses both 2.4GHz and 5GHz frequency with band steering technology for optimal performance. You can even share media content with your connected devices via a USB drive.
  • SSE Rewards - Sign up to SSE broadband and you'll get access to their Rewards scheme. This gives you benefits for events at The SSE Arena, Wembley and The SSE Hydro in Glasgow, including access to tickets before they go on general sale, upgrades to SSE lounges, and competitions and prize draws.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide coverage - SSE broadband is available anywhere there's a BT telephone exchange. You don't need to be an SSE energy customer to sign up.
  • Fixed price promise - One of SSE’s best selling points is their fixed price guarantee. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • 60-day Happiness Guarantee - If you aren't happy with any part of your deal, and SSE have been unable to fix the problem, you can leave without penalty in your first 60 days.
  • Free connection - There are no connection charges or delivery fees for most customers. The exceptions are if you need to have a BT line installed, or if you're in one of SSE's LLU areas where you may be liable to pay a one-off conversion charge should you be switching from a non-LLU provider.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE offer a free router and a Rewards scheme with their broadband packages, but lack the extra incentives many other providers offer. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • No short contracts - All of SSE's packages are on 18 month contracts.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

Broadband.co.uk