2,278 Customer Reviews over 57 pages
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- Location
- Pontardawe
- Reviewing
- Sky
- Date
- 2015-09-03
- Comments
-
my broadband speed is averaging at 3.5 MB/s, WiFi is unreliable and my request for a MAC code has been ignored for months
- Location
-
- Location
- Sheffield s5
- Reviewing
- Sky
- Date
- 2015-09-02
- Comments
-
Recently had my sky fibre broadband drop out, did the regular checks before i called them. Engineer dispatched and had no idea what was wrong (new sky hub ordered @ cost to me)to find it was not the hub), then cut off 3 times in consession to customer services,also stung for £37 for calling their 08 number, to be told we will call you back ,your case has been escalated ?
Disgusting after 8 years of business ,and we have the full package too ,tv,phone,fibre broadband,@ near £100 per month for all those years, & they are prepared to lose custom like this , all loyalty aside they are dropping their standards to a huge degree, and if i was looking for new business i would be looking else where. Sorry sky you dropped the ball
- Location
-
- Location
- Birtley
- Reviewing
- Sky
- Date
- 2015-08-27
- Comments
-
Absolutely atrocious service from the beginning, sky promised a instillation date with in the first week of signing up. True to there word I got one however no enginer showed up due to lack ofengineers in the area! I know have to wait 3 weeks to use the services I asked for! Joke!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-08-24
- Comments
-
Disgusted started off fine once they got you in contract the problems start be careful for hidden charges, poor services, and very bad customer services very disappointed pls read all review before signing up to becoming a customer and consider your options
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-08-23
- Comments
-
Absolute rubbish .Like dial up with a hamster powering in it in a wheel
Getting rid
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2015-08-21
- Comments
-
Very very slow 2.4mbps, almost as if it has been slowed deliberately in order to force me to change as never used to be this slow,perhaps to their fibre broadband but if I did change it would be to virgin as theirs is sooooooooo much faster!
- Location
-
- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2015-08-18
- Comments
-
My broadband has suddenly slowed today. Upload speed of 0.26mbps & download speed of 0.69.
I called sky...apparently there is a long wait.
The online chat is busy
There is no e-mail support
I think I am going to cancel.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-08-16
- Comments
-
Sky broadband worked a treat when I joined them in Jan 2015. They promised me a £100 M&S voucher for joining, which I never received but the broadband worked.
I moved home in June so rang the Home Move Team who set me up with a new account, charged me for both accounts for many months but my broadband doesn't actually work in my new home and I (obviously) can't access the broadband in my old home! In the last 3 months I have made over 15 calls to resolve it, the single most revolting thing about their service is the total lack of respect / empathy that the call centre workers (including managers) have, coupled with their inability to call back where they have promised to. First call resolution is not a familiar concept. Today I have called 3 times (total 2hours and 47mins) and been promised a call back from a manager Lauren (after she hung up on me as she was as too busy to speak with me after I had been on the call for 2hours). She was to call at 6pm. I called for her at 6:30. It's now almost 3 hours later - no call. I move to BT tomorrow- STAY AWAY FROM SKY AT ALL COSTS
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-08-14
- Comments
-
I have had sky broadband for 6 months and frankly this is the worst broadband ever exists in the UK. The worst thing about this broadband line is that the Sky Self Heal happen tens of times per day, at 'its' peak it happen twice every 5 minutes until half an hour gone by, and usually it happen every 45 or 60 minutes. Ive tried to find the solution to solve that self heal in the internet and have read tons of complaints about this sky broadband service and they all say 'unsolved' and all of the users finally quit sky for their own good. If u think of setting up sky broadband, stop before u regret it, get another service of ur choice that is worth ur money. And dont try to read all 5 stars comment down below, they are sky employees trying to take back reputation, kinda marketing themselves
- Location
-
- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
-
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
-
- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
-
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
-
- Location
- Mill Hill
- Reviewing
- Sky
- Date
- 2015-08-10
- Comments
-
absolute mess! Never again! Have just been waiting on the phone to chase my complainet for the second time!!! 90 mins and still no answer!
When Sky broadband was installed theey have damaged my walls and never called back to investigate!!!
I have never seen wosrse customer service and will cancell the contarct once I have got through to them !!!
Absolute disappointment and frustration during the process
- Location
-
- Location
- Mro
- Reviewing
- Sky
- Date
- 2015-08-09
- Comments
-
I've used Sky "Broadband" for the greater half of 2 years and I'm deeply disappointed with the service I am given.
On NUMEROUS Occasions, I've had to ring sky to ask for advice on certain issues (EXTREME Packet Loss + EXTREMELY Slow connection 90% of the day). Yes, I'm aware of "Peak" times, but to cap my service by 80% 90% of the day? It seems extremely pointless to call up for advice as most of the time the advisers will ask you to "Restart your router" or the Classic "Turn it off and on again". These "Solutions" NEVER Work.
The Hardware, seems out-dated for the 21st century. The "HomeHub" or "Hub" as Routers are called these days, has quite bad signal strength (Though I'm laying in bed, about 5 foot away at times with the laptop connected VIA WIFI, and I BARELY Reach 1/2 Bars of signal.)
For me, the Firmware seems out-dated. I'm not an "Ubergeek" (for lack of better words) on this topic, but I would like to give some access control + Limit device bandwidth using QoS. This, is not possible with the current 200kbp/s I'm currently getting.
I'm also aware that I'm not in the best location to recieve SKY "Broadband"(We've only just invented Electricity here in the lands of Dartmoor | Sheep + Cows included).
This "Broadband" I keep mentioning is like being on ADSL. In fact, I'm pretty sure that is exactly what we're getting here. Slow speeds, crappy connectivity, slow load times. I Get a better signal using my Phones internet on 3G using WIFI Hotspot. (17.8mb/s download | 1.5MBP/s Upload). Though, this occasionally causes some hectic bills at the end of the month.
Why am I using my phone's internet you ask? Because SKY Is unreliable.
Overall, the Setup was extremely quick. It's a shame that the service they provide (Or not) in this area is pretty crappy.
Thanks for reading.
*PLEASE NOTE THIS IS WHAT IS CURRENTLY HAPPENING TO ME.*
*THIS MAY OR MAY NOT HAPPEN TO YOU.*
- Location
-
- Location
- Glasgow, Ibrox
- Reviewing
- Sky
- Date
- 2015-08-08
- Comments
-
Almost never works...
When it does connect, it's so slow that it's unusable and most of the time disconnects again.
Decades old dial up worked better than Sky Broadband is capable of.
AVOID SKY LIKE THE PLAGUE!!!
- Location
-
- Location
- Whiston
- Reviewing
- Sky
- Date
- 2015-08-07
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-08-07
- Comments
-
I have been on Sky for around 5 years and 3 of which were ok at best. The last two years the broadband was attrocious. It got that bad I was unable to connect upstairs on wireless and the on demand didnt work (which I was paying £80 a month for).
Sky customer service is genuienly the worst ever, they simply keep you on the phone for ages (at your own cost) run a line test then put a boost on for a few days untill you have to ring back with the same problem. After years of this occurance i finally wised up and switched to plusnet. The week of the switch the internet (I was made to pay a month for before I left, even though I paid a month in advanced when i signed up) was non existnent. It literally worked for 10 minutes once in 2 weeks. Sky when i contacted them told me because I am leaving i should wait for plusnet and they will not send me out an engineer nor refund the money i am paying for this broadband. I am now on plusnet which is excellent so far and after numerous calls of mivering for me to go back Sky are just a sad memory and i wouldnt reccomend them to my worst enemy!!!
- Location
-
- Location
- West Cumbria
- Reviewing
- Sky
- Date
- 2015-08-07
- Comments
-
Constant battle to keep any 'working' broadband speed. It magically improves after complaining, only to revert to the pitiful 0.3Mbps download after a short while. Plenty of rhetoric from Sky with no substance.
- Location
-
- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-08-06
- Comments
-
Very slow broadband. Was promised 3-6 mb, got 1.5.
Upgraded to fibre. Promised 36-40 mb, currently getting 21. Speed drops and disconnects at least twice a day and WiFi range is poor.
Customer service isn't much better, as they keep telling me that there is nothing wrong with the service.
- Location
-
- Location
- Isle of Dogs, London
- Reviewing
- Sky
- Date
- 2015-08-05
- Comments
-
I thought nothing could get worth than my University internet, but now that I'm at my parents new place and they using Sky I am just shocked. I have never used an internet service so pathetic before. The package claims 17mbs, but it has never gone above 250kbps... that's 1/68th of the speed they advertise. To add insult injury the broadband cuts out at least 4 times a day, and at least 4 more times a night. I thought the internet in America was poor and owned by corrupt companies, but Sky makes Comcast look like progressive angels.
- Location
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- Location
- Swansea
- Reviewing
- Sky
- Date
- 2015-08-03
- Comments
-
I had a full package of Sky with broadband and TV including sports and family. As I didn't have a good experience through out the year so as my contract was finishing I called them to cancel my subscription when my contract finishes but they said its 35 days to my completion of contract and I have to call them within a month. I said ok and called them after 2 weeks and now they say that I must be having Sky for another 31 days as they need a 31 days notice for cancellation. I said I am moving to a new place would Sky be able to install this system for the next 31 days for me at my new place and they said no because I have just asked for cancellation. I wonder why am I paying this extra 31 days bill when I won't be able to watch Sky or use its internet. I'll pay the 31 days rent now for nothing just because I didn't call them exactly one month before the finish of my contract. Giving customers such a narrow window to call on a particular day is a way of robbing them.
- Location
-
- Location
- Southend on Sea
- Reviewing
- Sky
- Date
- 2015-08-03
- Comments
-
Sky phone broadband is 7.9mb & 1.4mb upload/download speeds, which is pathetic.
always getting kicked off of servers, watching anything online is a joke.
TIME FOR CHANGE
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2015-08-02
- Comments
-
I try to leave reviews somewhat positive but its impossible with sky.
It wasnt even working to post this review i had to rely on my 4g internet. The speed has never topped 2mb per second if it decides to work at all. There is nothing good about this broadband at all.
- Location
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- Location
- SE14 6QE
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
AVOID AVOID AVOID. If you don't want to have a lots of headache please avoid this company. When Icontracted sky for the first needed to wait 2 weeks to have broad band and talk to be settled, sky told engineering doesn't need to come it was a self installation, 3 days after due date still have no Internet and talk and I found sky settled landline in a wrong flat. I contacted sky and was told me that I have to cancel and place a new order and that what I did, and needed to wait more two weeks to install, yesterday I received a text from sky telling me to stay at home because engineering is supost to come, so I stayed at home all day waiting and 6pm I received a text from sky telling me that I've to arrange another date because engineering couldn't access the property. I called sky after waiting 33min in a queue somebody told that I need to wait more 5 or 6 days to have my installation done, when I started to complain about all this mess the sky attendant just desconected my call. After a month I still no have broadband and landline. Please listen my advise and run from sky.
- Location
-
- Location
- Southall
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
Worst broadband and worst customer service. They talking nice but doing nothing. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Always need to spent over long time on the phone to resolve issue and in the end they said from our side everything is f9 may something wrong in your bouse. Silly reson they give, once they told me because of your cordless you are not getting speed and signel. So i removed it for whole month and same problem then they said may be your house structure causing. I always asked them to send engginer but they never send one. Fact is they not providing engg service, everything over phone and if problem doesnt resolve on phone then they give silly resone like above. Waste of time, money and nerves. Would not recommend their services to anyone!
Satisfaction 0 Stars
Speed 0 Stars
Reliability -100 stars
Customer service -100 star
the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless,
Once you get trap i contract after that.......
VERY DISAPPOINTED
- Location
-
- Location
- Kingston
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
On Sky Fibre using the black SR102 hub on a 40MB subsription. Using a wired connection I get 39mb, but the wireless part of the hub is worse than useless I often get 1 - 2MB if I'm luck I might get 5mb down on a good day. Having researched the issue lots of people are having the same issue. From what I can make out there is interferance issue with the power supply and the wireless antenna. Long with sky using old technology in the hub adds to the problem. I would not recommend sky fibre until they sort out their routers
- Location
-
- Location
- yorkshire
- Reviewing
- Sky
- Date
- 2015-07-30
- Comments
-
Avoid. Cannot understand advisors, do not follow through with promises, if advisors are United Kingdom - they are extremely rude. All products incur faults. Waiting times are enormous. Try another company first for your nervous system.
- Location
-
- Location
- Canterbury
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
I can't even comment on speed or reliability because we requested internet in May of 2015, and just now on July 28th has Sky finally gotten a line put in at our house. It has been a nightmare, and I haven't been able to see my new husband's face in two months.
Matt requested a Sky connection in May, and it was going to take them over 15 days to get a tech out to set up a line to our new townhouse which just finished construction. He had the appointment set for the day after he returned from our wedding in America, and let them know that while he was away in the states to please contact him by email. There was no contact and he returned and waited on his appointment day. No one showed up.
Turns out they called his UK phone instead of emailed to let us know that because the Counsel changed our post code from 8PY to 8PZ they couldn't set us up in their system. He asked why they didn't email like he asked, as he could have rescheduled. Their customer service shrugged it off as if they actually tried and we should just be happy with nothing.
Then he couldn't reschedule an appointment because they cancelled his order. He had to start a whole NEW account because of the change of letter of post code. Which means another 15 days to wait for a third party to connect a broad band line as they couldn't schedule until after the 24th of June. In the mean time, I'm stuck in America waiting on my Visa and not able to see my husband over Skype. I attempted to LiveChat in to their customer service (since I don't live in the UK yet and can't call) and their first chat representative just sent me a canned response and said they couldn't help and that I had the wrong department and disconnected the chat. I WORK in a call center and online chat help. You could have simply hit one transfer button and connected me to a representative who COULD help, rather than just throw you hands up and say screw it. Then I chatted back in and actually had one helpful rep who explained the third party system and that they have to set up appointments once a month with them? Which sounds rather silly considering Verizon Wireless over here state side can take care of everything in less than a week. Meanwhile, Sky is still more expensive than Talk Talk and not willing to budge or even apologize. Maybe because they have a monopoly on our post code for broadband at this point.
So the second appointment comes and goes. Matt took off work. They were supposed to "rush" our appointment. A tech DOES NOT SHOW UP. Sky does not call us. Matt phones Sky. They said "Open Reach should have contacted you" (the third party that hooks up lines). Sky told us they couldn't reschedule the booking until they heard back from Open Reach. So Matt calls them again on a Tuesday two days later, hoping they would have had contact. Sky STILL says nothing. They said they would call Matt on Friday with an update, they didn't. Matt called Sky, they said they would call on Tuesday. Tuesday comes and they said they need to CANCEL the whole order and redo it again, no faster time, no expedite and another two weeks of waiting. The phone rep (also a Matthew) said he understands the frustration and would speak to his manager about putting account credits on for the inconveniences. Nothing happened.
So after another two weeks of waiting, the technician arrived but there was a delay notice on the Sky Account. Matt called to see if things were OK. The phone rep Ashley said yes, and Matt inquired about the account credits. She said they "don't offer compensation for third party problems" which is a cop out excuse. He asked to speak to a manager, and they were "busy". No apology, no sympathy, no attempt to make things right by the customer. The manager was supposed to call when he was free. We are still waiting two days later.
I work in a customer service call center and this is bollocks. This kind of crap is piss poor customer service and unacceptable. I'm just waiting until I move in a week so I can call them and give them an earful, and switch companies as soon as Talk Talk is available in our area.
- Location
-
- Location
- Ferring, West Sussex
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
Very slow speed, almost no range and terrible customer service. The only reason I haven't complained more is that I can't face sitting in Sky's telephone queueing system all morning, only to be finally connected to someone who says there's nothing that can be done. I'm told that I can spend more money to buy a booster and that might help me to get something like the service that Sky told me I would get in the first place.
- Location
-
- Location
- North east
- Reviewing
- Sky
- Date
- 2015-07-26
- Comments
-
Absolute rubbish i cant leave a bad enough review without the use of swear words and if i could use minus 5 stars i would.. Ive had speed test results of 1mb/s or less on regular occassions, it drops out for no reason on a daily basis, customer service is next to none existent and if by some miracle you get through to someone all they do is try to blame it on bt. Also wont let me out of my contract.
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2015-07-21
- Comments
-
Worst Customer Service....dont even want to give 1 star..mis sold package to me...broadband speed is ok when it works or it doesnt work at all..beware of sky service...
- Location
-
- Location
- W9
- Reviewing
- Sky
- Date
- 2015-07-20
- Comments
-
Broadband constantly has weak signal and often disconnects or gets no connectivity even when wired. BT wireless was better even though not perfect. This is worst broadband connection I have ever had even including the old dial up connections -- which were fast compared to this.
- Location
-
- Location
- england
- Reviewing
- Sky
- Date
- 2015-07-20
- Comments
-
absolute joke of a broadband, strongly recommend no going with sky as it constantly has slow internet speed and a lot of problems in general, for example whenever its bad weather (heavy rainfall) youve basically got no chance of getting anywhere on the internet. stick with virgin.
- Location
-
- Location
- surrey
- Reviewing
- Sky
- Date
- 2015-07-18
- Comments
-
Been sat on the phone for 2 hours no way of being able to get through to an actual person at customer support. Then a further 3 hours waiting to speak to someone on live chat I gave up in the end. Looking at changing to another provider who is more than likely cheaper and who cares about their existing customers more than new ones
- Location
-
- Location
- Ashbourne
- Reviewing
- Sky
- Date
- 2015-07-14
- Comments
-
I subscribe to Sky's Unlimited 17Mb ADSL package and I'm lucky enough to live less than a mile away from the exchange. My Sky Hub syncs at over 23Mb down and 1.2Mb up. My actual line speed is about 20.8Mb down and 1.1Mb up which is a limit of ADSL overheads.
Providers can only advertise an upto speed that 10% of their customers receive, they used to all claim upto 24Mb. Providers are still sending the full 24Mb so some customers such as myself will get faster than the advertised speed.
It's only gone down twice in a year, both of which were due to power cuts knocking every house/business out in the area.
The Sky Hub that is provided is pretty appalling if I'm honest. I can sit less than a metre away and the Wi-Fi signal is terrible, so much so that I paid out of my own pocket for a cable router. Sky claim that these hubs have "unbeatable" Wireless signal yet the most complained about thing with Sky is the poor Wi-Fi connections. To top it off the hub isn't the prettiest of things, it's finished in glossy black which is codeword for "I attract finger prints, dust, hairs and more!" and it gives you absolutely no information at all.
The lights on the hub are constantly solid, no flashing to indicate activity or anything. God help you if your paranoid and think someone has hacked your hub, you'll be on the built-in interface checking the attached devices every 5 minutes!
Amazingly, in this day and age, the hub is also only b/g/n and doesn't even feature 5GHz, gigabit Ethernet or even a USB port like most other providers for NAS.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-14
- Comments
-
I would much rather suck on my dads big sweaty toe, And also fuck my mum in the mouth then cut my dick off and prance around as bruce jenner whiles three midgets gang rape me and sodomized me with a pool cue. then fuck my dog till i die, than use sky internet for a other day.
- Location
-
- Location
- Fife, Scotland
- Reviewing
- Sky
- Date
- 2015-07-14
- Location
-
- Location
- Hertfordshire
- Reviewing
- Sky
- Date
- 2015-07-13
- Comments
-
Changed from BT fibre which was poor and now starting to regret it. The speed is much faster than BT's offering, but The Sky service keeps on dropping out - every day without fail and throughout the day. It's so frustrating for every member of my family!!'n
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-13
- Comments
-
This is my second time I decide to give SKY Broadband a chance after moving address. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Spent over 45 min on the phone being transferred from one to another department as no one could track where my Sky Booster is. Waste of time, money and nerves. Would not recommend their services to anyone!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-12
- Comments
-
Been using sky for more than 1 year. Thinking to change as the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless, one of the engineers came to "fix the speed" and nothing better. VERY DISAPPOINTED
- Location
-
- Location
- Epsom
- Reviewing
- Sky
- Date
- 2015-07-12
- Comments
-
Worst broadband I have ever owned. 6 months into a contract with them and the sky box has stopped working, will allow devices to connect to the router but doesn't actually give Internet usage, just shows that WiFi is connected, tried to fix is as many ways as possible, still no luck, customer service is awful. Stick with other providers.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.