2,278 Customer Reviews over 57 pages
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2017-08-27
- Comments
-
It's the worst internet ever unstable ,slow u need restart router all time. I feel like I'm back to medieval times. Don't recommend
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2016-09-23
- Comments
-
After waiting 3 weeks to have the new internet installed by an engineer I still have no internet. I took a day off work because we were told by two separate customer service agents that the engineer was booked in that day and it was essential they have access to the home. By 5pm no sign of an engineer so I phoned sky only for them to tell us we didn't need an engineer after all and they can do it remotely. FUMING!! Useless customer service who just lie to you! Can't comment on broadband speeds as it still isn't working....
- Location
-
- Location
- sheffield
- Reviewing
- Sky
- Date
- 2022-08-16
- Comments
-
absolutely disgusted by the customee servuce provided by sky. My internet and sky has not been working for the last five weeks someone was meant to come and visit to resolve the problem and till date no one has been. Then they expect mw to pay my bill for the services I haven't had. I am absolutely shocked to say how awful sky has been after been with sky for many many years absolutely disappointed and disgusted the way I have been treated. Calling sky for days and no one is able to speak as there is no one who would speak due to my bill not been paid I refusw to pay sky for the services I have not been provided with.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2019-06-03
- Comments
-
Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2018-08-15
- Comments
-
I have been with Sky fibre since December
2017 speed should be 38 only get 17 to 27
and drops in and out.Upload speed .6
- Location
-
- Location
- Sheffield s5
- Reviewing
- Sky
- Date
- 2015-09-02
- Comments
-
Recently had my sky fibre broadband drop out, did the regular checks before i called them. Engineer dispatched and had no idea what was wrong (new sky hub ordered @ cost to me)to find it was not the hub), then cut off 3 times in consession to customer services,also stung for £37 for calling their 08 number, to be told we will call you back ,your case has been escalated ?
Disgusting after 8 years of business ,and we have the full package too ,tv,phone,fibre broadband,@ near £100 per month for all those years, & they are prepared to lose custom like this , all loyalty aside they are dropping their standards to a huge degree, and if i was looking for new business i would be looking else where. Sorry sky you dropped the ball
- Location
-
- Location
- Shepton Mallet
- Reviewing
- Sky
- Date
- 2019-12-18
- Comments
-
Having had a conversation with sky about a black Friday update to sky Q,we were told that our internet would change to super fast on the 5th of December and the sky Q on 24th December.
5th came and went with no notification,we rang sky and then told the 12th.The 12th came and went(again no notification)
On the 13th we noticed we had no internet or landline.
Subsequent conversations with sky means now we are expected to be connected on the 6th/7th of January,all this meant over 5 hours on the phone.
I find this totally unacceptable and very frustrating,I have a house full this Christmas,plus I subscribe to Amozon prime and Netflix which now cannot be viewed
- Location
-
- Location
- Sherburn in Elmet
- Reviewing
- Sky
- Date
- 2017-12-08
- Comments
-
Absolutely terrible customer service. Phoned re call shield so many times only to hang on 30 mins each time. Apparently chat on line is still busy after 1 hour and they do not reply to sms texts at all
- Location
-
- Location
- Shifnal Shropshire
- Reviewing
- Sky
- Date
- 2020-07-15
- Comments
-
Worst broadband ever. Had sky in two different addresses and both appalling. Avoid avoid avoid
I’ve had to use my phone data to send this review as the sky Broadband isn’t working yet again
Absolutely useless
- Location
-
- Location
- Shoreham-by-Sea
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Worst company ever. Extortionate prices. Poor connection and zero customer service. Avoid.
- Location
-
- Location
- Shotts
- Reviewing
- Sky
- Date
- 2021-12-14
- Comments
-
I'm paying 32£ a month for ultra speed plus booster, I m downloading with 1mb per second, when they guarantee you something like 25 mb, they are rubish ,can't wait to cancel,never again.
- Location
-
- Location
- SHREWSBURY
- Reviewing
- Sky
- Date
- 2020-06-21
- Comments
-
If you're thinking of going with these bunch of crooks, then do yourself a favour and go elsewhere. Upgraded a few months ago to superfast or whatever they want to call it, and speeds are intermittent at best with speeds lately of under 2 mgbs at times and we live a stone's throw from the exchange!. According to their measurements I am getting 80 consistently! A pack of lies and they know it. My daughter in Manchester has got exactly the same issues after also upgrading. Dishonest and disgusting, but they don't care. Avoid, avoid, avoid!
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2020-01-31
- Comments
-
Do not get sky as your isp they are completely useless and a waste of time and money. One day the internet will be decent and then the next day it is terrible, it’s like every week at least half the days I can’t use my xbox at all to play games as it’s unbearable to play with such a high ping. I just thought it was because I’m quite a long distance away from the router so I buy a WiFi booster, that has done a decent job but then there is still days where I can’t use it as it’s that bad. The download speed is the worst part, a 10 GB game would take about 8 hours to complete and it took me 2 full days to install a 80 GB game and it was only done in 2 days because I had to use my mobile data to speed it up. I did one of those speed tests and it came out terrible, it’s miles below the uk average and its down in the bottom 1%. If you are looking to use sky for your internet don’t waste your time they’re rubbish look elsewhere.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2014-12-11
- Comments
-
I have had Sky broadband for about four years now, and it had been okay, with just the odd issue of the service dropping off, but I changed to Sky fibre unlimited three months ago (foolishly signing a new 18 month contract) and it has been appalling ever since. The broadband loses connection at least once a day, sometimes for up to two hours, yet whenever I call them it miraculously starts working again and they can find no fault.
I am an engineer with a bit of a clue as to how it work, and understand that if the fault is not there when they check it that it is hard to find, but I find it very odd that it often starts working again while I am talking to one of their support team on the phone. It's almost as if they have the ability to switch it on and off to slow my usage down!
I would definitely not recommend Sky for broadband or TV (although Sky TV is great it's way too expensive), and will be going to BT when the contract is up.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2018-06-25
- Comments
-
Just upgraded to fibre max, and the speed is no where near the estimated. A little bit off, fair enough, but not even close (about half the speed). Tried using the text support - quite ironic that the initial response is along the lines of 'so you can get on with your day', what they dont tell you is everytime you get passed to someone else, you have to start from scratch....if it goes into another day, you have to start from scratch.....even worse when they say they'll get back to you and dont...when you raise that they didn't get back, they say there system can see a message was sent....a message asking you to rate satisfaction is not the same as an actual response. During one of the conversations, when they found that an Xbox was connected to broadband, the adviser mentioned that downloads speeds are often restricted by Microsoft....I wasn't commenting on speed on there, so really dont see the relevance here. I'm looking to move as I'm in cooling off period soon, and would not recommend
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2021-12-01
- Comments
-
Would give this terrible company zero stars if I could. They lie, and then they lie again. Ignore their promises that they can install broadband on a date, they have no control and only tell you what they think you want to hear. Liars.
- Location
-
- Location
- shrewsbury
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
should i contact Ombudsman now??
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
So far so good,efficient connection excellent speed,I'm very happy with sky broadband
- Location
-
- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2015-03-03
- Comments
-
If you enjoy playing games and wasting your time and money SKY is the company for you! I don't, so for me they are a nightmare .... I had no service for FOUR MONTHS and trying to deal with them about this was the most unbelievable experience in itself Now they are still trying to CHARGE ME for the period when I had NO SERVICE whatsoever... they say they'll credit me the odd random day or so! Sky is beyond belief and I rue the day I ever changed to them. They know exactly what they're doing - nobody but nobody is as 'stupid' as they make out - deliberate policy to exasperate customers so we give up and they keep money for nothing. Life is too short to be a SKY 'customer'
- Location
-
- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2014-11-30
- Comments
-
I signed up for sky broadband in August this year. It's now 30 November and still no sign of a service. I'm paying - they've even increased the charge!!! but still no service. Phone line needs connecting up properly but their customer service seems incapable of arranging this..instead they are rude and patronising...they've now said they can't access my account because of data protection!! What??!! Unbelievable. Think very carefully and read/believe the reviews before you consider broadband from Sky. I wish I had.
- Location
-
- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2014-12-02
- Comments
-
Awful awful company. Still no service after 4 months yet being charged. They just don't care - want your money only. All they need to do is connect 2 wires together in my home but this seems completely beyond them. Got to be deliberate because no-one is that incompetent. Avoid at all costs - I wish I had.
- Location
-
- Location
- Shropshire
- Reviewing
- Sky
- Date
- 2020-02-03
- Comments
-
Worst broad band I have ever had. I currently use Virgin and have used EE plusnet and can honestly say Sky is the worst. It comes to something when you cant even stream a standard low def video on YouTube without it having to buffer everything couple of minutes. I used sky a few years ago and it was absolutely horrendous. My parents have had sky installed recently (even after telling them how bad they are!) and after spending the weekend visiting them my opinion is still the same. Avoid at all costs
- Location
-
- Location
- Sidcup
- Reviewing
- Sky
- Date
- 2019-05-01
- Comments
-
Hi,
I have sky and very disappointed!
1. They told me I can watch football ( that is why I chosen ) and now it it is limited!?
2. Come to install to my house sky The Guy told me: ok you have netflex !haven't told me anything about it :Google - I have to activate- ok, still can not log in anyway ! Wanted to contact sky to solve the problem ! unfortunately have to pay 6 pounds for call per 1 minute ! Is this a joke when that suppost to be for free when I'm paying monthly ?!I can fine even simple chat or just a call to real person- not machine !never again !my rating is not even a star !
- Location
-
- Location
- Sidcup
- Reviewing
- Sky
- Date
- 2017-07-29
- Location
-
- Location
- Sittingbourne
- Reviewing
- Sky
- Date
- 2018-11-27
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2016-04-01
- Comments
-
Shocking company with poor customer support. Customer of 20 years and Sky can truly stick there service as enough is enough, constant bad attitudes of customer services, all recent sport / movies moved to ppv / pay extra channels leaving pure garbage on subscription channels and then further insult is constant yearly price increase. Well done Rupert Murdoch, your puppies have turn into stray mongrals
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2022-04-15
- Comments
-
Sky are just getting worse. I get quite a bit of packet loss I rang Sky who were most unhelpful apparently you have to have 10% or more packet loss before they will try to fix it. I have about 6% packet loss which is severely messing up online gaming and I get frequent network errors and then disconnected from the sever. I get a lot of latency spikes too. Sky are quick enough to take your money but when it comes to fixing problems they don't want to know. I can't wait for my broadband contract to end.
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
Sky FTTP is a joke my ping is worse than my old FTTC line I thought it was supposed to be better than FFTC. It is terrible with SKY. My landline keeps disconnecting the new router resets on its own. They say 55 ping is well within their parameters for FTTP When my FTTC connection was about 20 ping. Steer clear Sky have gone majorly downhill!
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2017-12-01
- Comments
-
well at first i was a bit sceptical about moving to sky from the post office but now it was the best move we could of made the price is fantastic for what we get we were on the post office totally unlimited broadband for 50 pound a month but with sky i have sky tv and cinema unlimited fiber broadband unlimited calls to uk mobiles and landlines all for 46 a month we started off with just broadband but they had these awesome deals we thought why not and not to mention the service from sky has been flawless compared to the bloody post office dropping out all the time keep up the good work sky! :)
- Location
-
- Location
- Skellefteå
- Reviewing
- Sky
- Date
- 2022-04-27
- Comments
-
I am leaving this review for the reason how they have treated my parents who are oaps they had just received a bill for 600 pounds for phone calls made to the usa among others from a land line phone. which they don't even have when asked for a detailed item sky just refused so its now in the hands of my parents solicitor avoid this company like the plaque very bad service all round
- Location
-
- Location
- Skelmersdale
- Reviewing
- Sky
- Date
- 2013-02-15
- Comments
-
I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.
So I waited and heard about sky fibre.
I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.
They made changing over very easy, did most of the work for me, took me through the sign up process too.
Now I have been with sky since 08/may/2013.
{I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.
I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.
I would say I have a 98% to 99% uptime, and service is usually always fast too.
I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.
My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.
But overall I am very happy with my service.
- Location
-
- Location
- Skelmersdale
- Reviewing
- Sky
- Date
- 2021-07-20
- Comments
-
Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.
- Location
-
- Location
- Skelmersdale
- Reviewing
- Sky
- Date
- 2010-08-03
- Comments
-
After a brief "honeymoon period" after the switch to Sky on the promise of 2 Mb while paying for a 8 Mb service, the service was satisfactory. operating at 1.2 Mb. As time passed the speed precipitously declined to approximately 0.3 Mb and the connection would cut for sometimes hours at a time. After contacting customer service, the service was restored to a stable 0.8 Mb. After a few days, it had degraded as before. Another complaint again restored it, and I was given a set of tests to perform. After carrying out the tests, before and after a further decline, the results were sent to the address given. The reply was simply "well it is fine now. Happy to be of service".
Assumedly, the solution to my problems is "complain every 4 or 5 days to get half of the estimate given, then lose it again"
- Location
-
- Location
- Skipton
- Reviewing
- Sky
- Date
- 2018-12-21
- Comments
-
Sky as usual brilliant. I have had Sky TV, Sky Phone, Sky Mobile and Sky Broadband for years. The service I have received from Sky is brilliant they always sort any query out immediately ( I have only had 6 queries in 10 years) The operators speak clealy and are eu based.Just the best forget the Rest. I for one will not be changing
- Location
-
- Location
- Sleaford
- Reviewing
- Sky
- Date
- 2021-10-10
- Comments
-
Absolutely terrible service, after moving house Sky have left us nearly 1 month without Broadband. Our predecessors had a good BT connection, but Sky said they cannot use that because it is connecting via copper wire and the Government remit is to have fibre via cable. Therefore, they just refuse to use current existing connection. The engineer told us that to have cable access will mean digging up our porch. However, when we contacted them, Sky then lied to us and said that wouldn't be necessary, the Open Reach engineer could do the job easily on a second visit, but unfortunately he did not turn up, after waiting in all day we rang them. No one had informed us the date had been changed to 3 weeks later and when we complained and asked to speak to a manager the operative did even know who that was and didn't put us through to anyone. We got a call back later, but as yet no decision on whether they can connect us. I have a very senior position in civil defence and need to work from home at times, often with online international meetings. We've explained this to Sky, but no further action as yet and no device to help connect remotely. Absolutely disgraceful, do not go with Sky.
- Location
-
- Location
- Sligo
- Reviewing
- Sky
- Date
- 2021-12-03
- Location
-
- Location
- Slough
- Reviewing
- Sky
- Date
- 2022-07-24
- Comments
-
We have the misfortune to have sky TV,broadband and talk,whilst the TV and broadband are acceptable the phone line and service to get it working are deplorable nearly 2-3 hours waiting on a sunny Sunday for someone to inform us on how they will rectify this issue, on our experience we cannot recommend sky and now and after being pushed between pillar and post realise we made a mistake in not going with virgin media hopefully someone at sky will read this and get there ass in gear
- Location
-
- Location
- Slough
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
-
AVOID!
Go with somebody else, pay 10 pounds more and get a great internet!
Terrible broadband. Keeps stuttering and the speed is terrible.
They look cheap but cheap is not what you want.
- Location
-
- Location
- Slough
- Reviewing
- Sky
- Date
- 2014-03-11
- Comments
-
Rubbish as anything as i was with O2 and when i was moving house they transferred to Bloody sky. Ever since i am paying every month for NOT WORKING BROADBAND Called numerous time with sky no help at all. All they ask to do unplug and plugging the wires no any improvement on speed. And customer service talks rubbish as my main socket is by the main door and asking me to move the computer which is not possible. Now im going to cancel the contract or cancel the direct debit.
- Location
-
- Location
- Slough
- Reviewing
- Sky
- Date
- 2022-04-18
- Comments
-
Sky have the worst WiFi I have ever used.If you work remotely don't even think about it. The customer service is dreadful.Constant drop outs and connection issues. Please avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.