2,278 Customer Reviews over 57 pages
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2015-09-19
- Comments
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If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-07-22
- Comments
-
The worst experience I've ever had with any provider in my entire life the broadband speed makes me unable to download any games it taking 7 hours just to download 1 game! Also when I try and play online I get banned because the Internet turns its self off and I get disconnected never ever would I reccomend this to my worst of enemies 0.01/10 the worst provider out there.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-09-29
- Comments
-
I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
- Location
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- Location
- axminster
- Reviewing
- Sky
- Date
- 2020-05-03
- Comments
-
wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2018-10-26
- Comments
-
Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-05-15
- Comments
-
Sky Broadband is total crap!! After being with them almost 2 years and having NOTHING but problems.. Constant phone calls to sky customer service.. To do the same ridiculous tests over and over again.. And yet still NOTHING we had our router changed.. Still had problems yet sky didn't want to take responsibility for the super poor connection.. When I'm meant to have speeds of 15mb and was finding that I was only receiving 3mb.. Streaming and online gaming is non existent and we constantly need to restart the router as we lost all connections!!
I would never recommend Sky broadband or sky atall.. Only when I said I was leaving they rolled out the red carpet.. Sorry sky 2 years to late!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-12-12
- Comments
-
Sky broadband is always slow, anywhere I have lived. Sky has the worst customer services of any provider of any service I have used. Do not expect them to help you fix your problems and you can expect them to keep you trapped in contract even when they do not fulfil their own end. I am paying extra for supposedly faster internet and still have constant internet problems, the whole package was a scam.
- Location
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- Location
- Berwick-Upon-Tweed
- Reviewing
- Sky
- Date
- 2021-05-18
- Comments
-
Absolutely horrid company, had sky in my previous home and the speed would drop during the day or totally cut out. Move to my new home and get sky again for the cheapest deal, pay for a new router and internet deal. Only AFTER payment and being told that everything was ready to go ahead and connect, was I told that it could take between 1-2 weeks for sky to reach my home and have the line set up. Disgusting company
- Location
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- Location
- Islington, London
- Reviewing
- Sky
- Date
- 2016-01-26
- Comments
-
There are so many negative reviews about Sky here that it is easy to jump to conclusion that their service is total crap is not worth trying. But then you should bear in mind that most people care to leave a review only when their experience is negative. Luckily I had a friend who had Sky broadband and she was quite happy with them. Since I had a very negative experience with Virgin Media and Sky at the moment was willing to give a generous discount I decided to give it a try and I don't regret it. My average download speed is 12 Mbps and is quite reliable. The only minus I can think of is that it takes a long time to get through their support if you need something but I can live with that. All in all I guess it's a lottery and depends on your location: you might get unreliable connection and poor speed or things might be quite good as they are in my case.
- Location
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- Location
- Walton-on-Thames
- Reviewing
- Sky
- Date
- 2016-11-05
- Comments
-
Worst internet I ever had.... constantly dropdowns, ping scales like crazy from 100 to 500+ ALL the time! Have to reboot the router almost everyday.. sometimes a few times a day... I'll move to another provider as soon as possible!
- Location
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- Location
- Not with sky
- Reviewing
- Sky
- Date
- 2020-10-24
- Comments
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NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-09-22
- Comments
-
Cant wait to leave sky after so many years, sole cause is the internet, is it possible to have worse intenet then sky? Dont think so. Slow, No range, completely pointless in paying to use such an awful service and phone reps are so unhelpful.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2018-05-20
- Location
-
- Location
- Brighton
- Reviewing
- Sky
- Date
- 2016-08-04
- Comments
-
Absolutely Gobsmacked that you have to pay a £20 fee when you are a returning customer, I certainly won't be returning after my contract.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2021-10-13
- Comments
-
worst f***ing wifi brand to ever exist. COMPLETELY UNRELIABLE. i didn’t even have a stable connection whilst writing this review. ABSOLUTE WASTE of money. 0 Stars overall.
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2018-05-24
- Comments
-
The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
- Location
-
- Location
- Patterson
- Reviewing
- Sky
- Date
- 2016-02-17
- Comments
-
Worst internet provider, for a whole week the internet keeps getting disconnected . the ONLINE service is ALWAYS busy and same for their phone lines.
- Location
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- Location
- Wembley
- Reviewing
- Sky
- Date
- 2019-08-01
- Comments
-
Worst service ever.
Don't have internet for a week. They cant resolve problem for whole week. Company can not provide service what they advertise. This company should be closed by trading standards
- Location
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- Location
- Winnersh
- Reviewing
- Sky
- Date
- 2014-11-18
- Comments
-
Acquired ex-O2 customer, currently with Sky.
Joining Sky was not a choice obviously but I negotiated the condition to join only if what I had with O2 was matched. It didn't go thru smoothly. Took me months (Oct to Jan/Fen next year) to push it to go thru (They first denied what their sails person promised then said OK but failed to get it into the bill. So called them every now and then to make them follow the terms agreed before start).
They promise anything to get you into net.
This wasn't the last bad experience w Sky. Weeks before moving my home I arranged for the move. Did it go thru as smooth as advertised? NO. No landline or BB for a month after moving in! In return just apologies and no compensation.
Was it the worst? NO! After the move I realised the bill gone up with no notice. Phoned to find out why and the guy said they cannot continue to supply the deal as their system does not allow them. So the contract was breached with no hint or else! So I ended up paying £23.0 ish for something I used to pay half with O2. Max speed 3 MB at best and that even goes down during high traffic hours. Customer service awful.
Only trying to sell you their TV packages. Not really a phone/BB company.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2019-01-24
- Comments
-
Switching from BT - activation date given as 21st
Jan - nothing done yet till 25th. I have no broadband
and sky simply blame openreach. Have now been
told to wait for next update on 29th. Totally unacceptable
Don’t know what to do now. Have called them daily
But apparently it’s not in their hands.
- Location
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- Location
- North Yorkshire
- Reviewing
- Sky
- Date
- 2015-12-25
- Comments
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If there was a zero rating I would gladly give it. Very happy to take the money and suddenly and with no warning impose ridiculous and unasked blocks. Slow internet speeds. Poor service.
- Location
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- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2019-10-14
- Comments
-
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-07-07
- Comments
-
Sky broadband is very slow erratic and not reliable. Customer services sound friendly but utterly useless!
you do get a text message asking if your problem has been solved. However it makes no difference whatsoever whether or not your answer is yer or no!
not recommended at all
- Location
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- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2020-01-07
- Comments
-
Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
- Location
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- Location
- Inverkip
- Reviewing
- Sky
- Date
- 2017-02-25
- Comments
-
Broadband dead slow my son cant game if anyone else using wifi. System keeps crashing and its so slow and unreliable i use my 4g phone more than sky broadband
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-06
- Comments
-
Sky is honestly a terrible company to go with, not only are they slow at everything they attempt to achieve or any query you have, but they also don't honor their warranty. I was sold a Sky+HD box, pay an awful lot for phone, TV and broadband, the box broke in less than a year (still well within my warranty) and they won't book the free engineer to fix it. Clearly the product is unfit for purpose and they are trying to charge me £65 for an engineer. Absolute joke!!
- Location
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- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2017-05-13
- Comments
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I've been with sky for almost 5 years now with the full broadband and TV package on the basic unlimited broadband. We have had issues when we moved in with the phone line but this was a BT Openreach issue and sky were very helpful in sorting it out promptly. The service was great quality with speeds at or above the guaranteed speed, the Router performs great in the house, not so great in the back garden, that's probably the only point I could fault them on technically.
Customer service has always been great with friendly helpful people on the phone or quick on the new messaging service.
The only other point I could fault them on is the price, it may partly be because we have the full TV package which is quite pricey but worth the money.
- Location
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- Location
- Kensington high street , London
- Reviewing
- Sky
- Date
- 2018-06-01
- Comments
-
The Worse Worse ever expirin we had with this company in every way.. think million times before joining sky .
- Location
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- Location
- HIGH WYCOMBE
- Reviewing
- Sky
- Date
- 2017-05-13
- Comments
-
THE BROADBAND IS ABSOLUTELY DIER! I AM SAT 4ft AWAY FROM THE WIFI BOX AND MY PHONE IS GETTING A 1 BAR CONNECTION.
THIS HAS BEEN HAPPENING SINCE SEPTEMBER 2015 AND I'VE NEVER BEEN SATISFIED.
If you live alone and have one phone you'll just about get away with it but if you have kids with laptops and gaming consoles or need to watch youtube videos above the lowest quality, GET VIRGIN MEDIA
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2016-05-11
- Comments
-
broadband plays up keeps keep showing connection problem am going elsewhere sometime payment late and switched of only to be reconnected the next day daughter with bt get to pay the following month ?? they say there here to help you but that not true not happy crap service wasnt even offered a discount been with u since 2007
- Location
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- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2020-08-28
- Comments
-
Never ever work with Sky. Awful service, never worked.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-08-23
- Comments
-
Avoid like the PLAGUE! The absolute worst Broadband ever! I have nothing good to say about Sky and will never use again or recommend.
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2017-09-22
- Comments
-
Been with Sky since June 2017. Best decision I ever made was to leave Virgin Media and join Sky. Excellent service and great service in general. Here’s hoping things stay great!
- Location
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- Location
- Malvern
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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You would think they have never installed internet before they way they are treating me. 2 months in and still no internet. Communication has been AUFUL. A 2nd guy came out today from open reach, I waited another 3 weeks for him to say a form needed filling out - HE COULD HAVE PHONED ME WEEKS AGO. This could be another month or so before anything happens. Making it 3 months to put internet in. Everything they need I have provided NEXT DAY - yet they wait weeks between doing each tiny job or each tiny bit of communication. Disgusted - regret signing up.
- Location
-
- Location
- carmarthen
- Reviewing
- Sky
- Date
- 2017-05-11
- Comments
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It is absolute garbage!
Keep disconnecting itself, always a slow speed, I literally cant even watch YouTube videos on the lowest quality sometime (Thats with me being the only person using it!)
Complete rubbish, dont bother!
- Location
-
- Location
- Northumberland
- Reviewing
- Sky
- Date
- 2022-02-21
- Comments
-
Had a man come out to “test” our speed to say it was alright then adds I need a power line adapter for my bedroom as the connections too weak. Even with the power line adapter it goes 900kb- 2gb/ps for updates. Don’t recommend at all, especially if you’re gamer
The internet has been down since 19th feb and it’s now the 21st with no update from sky about anything. Quite disgusting as we are their “customers”
- Location
-
- Location
- Kingsbury
- Reviewing
- Sky
- Date
- 2016-09-16
- Comments
-
Do not know what to say. Customer service from sky is excellent. Ordered tv and Sky Fibre optic unlimited package. Was expecting to get 40mbs. I am lucky to get 2mbs. It is so slow and randomly disconnects. I used to have Virgin broadband - who were fantastic to say the least. 50mbs nearly everyday. Unfortunately they do not provide a service to where I have moved. Stuck for 12 months. Surely they cannot advertise 40mbs and only provide 2mbs?
- Location
-
- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
-
the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
- Location
-
- Location
- High wycombe
- Reviewing
- Sky
- Date
- 2016-03-21
- Comments
-
Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
- Location
-
- Location
- burton
- Reviewing
- Sky
- Date
- 2016-07-10
- Comments
-
connection is crap, my 3G is quicker, wifi connection keeps cutting out so paying loads on data, don't bother, even after all these negative comments sky have done jack all to rectify problem, never again
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.