1,366 Customer Reviews over 35 pages
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-04-20
- Comments
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I am on my 2nd month with PO Broadband and can't wait to switch to another provider.
Gone downhill after the 14-day cooling period with extremely slow speed and cuts off constantly. Can't even browse the internet properly. I end up having to use my phone as hotspot most of the time.
Contacted them numerous time but getting nowhere. Phone them today at 20/04/2020 and got cut off twice after providing all my details.
You won't believe it can be that bad until you joined PO Broadband.
- Location
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- Location
- Law village
- Reviewing
- Post Office
- Date
- 2021-12-17
- Comments
-
This broadband service is a joke always cutting off and on speed are slower than a sloth costomer service also very bad can't help there customers out lost my bank card had to cancel it till new one came they cut service of I paid the same day 10 in the morning and iv to wait 48 hours till I'm reconnected its an absolute joke of a company
- Location
-
- Location
- Myhtolmroyd
- Reviewing
- Post Office
- Date
- 2020-02-25
- Location
-
- Location
- county durham
- Reviewing
- Post Office
- Date
- 2015-08-23
- Comments
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NEVER EVER EVER, will I sign up with PO again!! Poor customer server, internet goes off every night around 9pm every 10 minutes. AVOID AT ALL COSTS. I am going with BT in 3days time. PO are useless, couldn't organise a P up in a brewery!!!! USELESS!!!!!!
- Location
-
- Location
- uffculme devon
- Reviewing
- Post Office
- Date
- 2020-07-16
- Comments
-
the worst broadband and customer support I have ever had, the broadband cuts off about three times a day and nobody wants to know, do yourself a big favour and stay away from this rubbish company.
- Location
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- Location
- knutsford
- Reviewing
- Post Office
- Date
- 2017-05-04
- Comments
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I cannot access my account because I'm told I must update adobe flash player. I don't know how to do this and when I told the person this I was advised (politely) to go elsewhere. I was advised to do this when I complained about slow speed.Not what I call good customer relations
- Location
-
- Location
- Hammersmith
- Reviewing
- Post Office
- Date
- 2018-12-20
- Comments
-
I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
- Location
-
- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
-
Absolute rubbish Broadband speeds (1-2 Mbps download).
Occasionally service drops out, making us very frustrated and angry.
Can't understand why PO Broadband is still in service.
No wonder so many people are leaving them. I also now left them after many years of suffering.
- Location
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- Location
- Landford, Salisbury
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
-
Moved from BT to Post Office and found my download speed very low. Any video and audio was constantly re-buffering. Helpdesk were polite and tried lots of things but it was obvious that servers are overloaded which meant speeds plummet at peak times. They didn't argue much when I said I was leaving after only 6 weeks which indicates they are aware of the issues ?
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2018-02-04
- Comments
-
Was struggling financially and at a low point when I saw this PO home phone & broadband advertised in my local branch.
Was given a ‘Go live’ date in October 2017. Day came and went. Had already received welcome pack and router, no engineer showed up to do installation. and no phone or internet service ‘went live’. Calling customer services. spoke to various personnel. ranging from politely useless to downright nasty. Eventually, long story short, ‘service’ started. They had told me that if I report a fault, and it turns out to be my equipment or home wiring ( I don’t even own my flat) then I will be liable to pay £140. I am too nervy to report the constant faults, in case they somehow manage to blame me. And the call charges are a rip off and I can’t view my bill online, even with a device that can handle the outdated adobe flash that they use. Grrr. I’m ditching this **** as soon as I can.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
-
I don't normally write reviews, especially negative ones but I felt I had to warn others. Post Office Broadband is associated with Talk Talk. Currently it is the worst service I have ever experienced, its so unreliable you'd think your back in 1995. It cuts off and reconnects daily, not the worst thing but streaming isn't great, the signal is weak and after an update I can no longer access 5Ghz. My kids hate me for getting this shower of *****, as gaming is so laggy and frustrating they now need therapy. Steer clear from this one or I'm sure you'll regret it.
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-05-30
- Comments
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I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
- Location
-
- Location
- Penrith, Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-26
- Comments
-
Terrible, terrible, terrible! Do not touch them for phone or broadband. Three months waiting for broadband to change across - no information and then account and phone line just cancelled without telling us. They make BT look like saints.
Should be no stars on rating.
- Location
-
- Location
- Weston-s-mare
- Reviewing
- Post Office
- Date
- 2019-02-19
- Comments
-
My first bill was over charged. Not a great start.
but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!
I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.
There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.
I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.
The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
- Location
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- Location
- Weston-super-Mare
- Reviewing
- Post Office
- Date
- 2019-10-08
- Comments
-
If I could give Post-office zero stars, I would. Terrible support, ranging from never responding to email queries, to straight being lied to over the phone to end the call early (the ol' tell 'em what they want to hear protocol i.e. yes we've fixed your problem, no need to contact us again etc etc). Our internet was throttled at around 7pm every week day, averaging 1-3mbps on a good day, I guess because they are not prioritised over the big companies like BT or Sky, hence the price. Internet dropped out all the time, online account never worked, too many security features blocked me out before I even had chance to activate it and customer support were never able to re-open it. They never respond to emails. Quite regularly on hold for over 20 minutes when trying to report a problem. In the end I just gave up and settled with terrible internet for a year - counted down the days before I could switch again....recently decided to go to three wireless internet for my home and it's a million times more reliable, plus no phone line required, or telephone contract that nobody ever uses any more. Please do not be drawn in by the price. It is cheap for a reason.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-15
- Comments
-
I don’t normally leave reviews but this Broadband service is so bad, I felt it a civic duty to warn anyone who’d read this review to avoid Post Office Broadband at all costs. Like other reviewers it disconnects 2 or 3 times a day, now you might say ‘not a big deal’ , but after a few months of this you’ll be pissed off. After nearly a year it’s giving me psychotic episodes and that’s from my 10 year old son. He reminds me every time it’s interrupted, that it’s my fault for buying such crap service. It’s not even fast, just about getting 7mps on WiFi. Do yourself a massive favour and avoid Post Office and the scum that service it Talk Talk and pay a little extra for some piece of mind.
- Location
-
- Location
- edinburgh
- Reviewing
- Post Office
- Date
- 2019-11-08
- Comments
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my speed was topping out at 1.5mbs
- Location
-
- Location
- Weston-Super-Mare
- Reviewing
- Post Office
- Date
- 2015-06-19
- Comments
-
I have been with post office broadband for 6 months i have had problems but they have fixed my connection everytime i have rang them plus i pay by cash over post office counter this is great i hate direct debits most broadband have there ups and downs im sticking with post office as i know what i get
- Location
-
- Location
- Felixstowe
- Reviewing
- Post Office
- Date
- 2020-07-26
- Comments
-
Utterly Hopeless. customer service can take up to 5 weeks to respond. There is no live customer service it is only email. If you lose your password they POST it to you!!!!!
They do not respond at all and there is no online account management. If you want to pay your bill you have to phone them. Archaic and outdated service. Avoid at all costs
- Location
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- Location
- weston super mare
- Reviewing
- Post Office
- Date
- 2015-11-09
- Comments
-
I heard a lot of bad reviews about post office broadband I am with them I had done my 12 month contract but Iam staying with them so what if broadband slow does the job for me plus the line rental cheapest I have had open reach and told me £144 lucky there was a fault on network my broadband works OK for me don't forget every broadband got problems I'm happy with broadband
- Location
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- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2016-10-29
- Comments
-
After 2 years of having post office broadband I have had enough signal keeps dropping all ways faults on lines cracking etc so I just put transfer into talk talk they will be little better STAY AWAY FROM PO I GIVEN UP
- Location
-
- Location
- PONTYCLUN
- Reviewing
- Post Office
- Date
- 2020-02-01
- Comments
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your service may look good if it were the stone age, but today with the number of times it.s unavailable (thee times this year).i have spoke to your call centre a few times to complain. enough is enough I am changing to SKY as they offer a far more reliable service for ALL my requirements. I do not wish to be contacted by yourselves.
- Location
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- Location
- GL5 2HP
- Reviewing
- Post Office
- Date
- 2017-09-13
- Comments
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I have written to the CEO Tim Parker re my appalling service. Waiting for a reply. How do I find the names of senior shareholders as I plan to inform them of the really, really awful service. Have contacted POBroadband 45 times in 12 months. Their apologies are absolutely worthless. Indeed they are insulting. Must have had over 100 apologies! One single kept promise would be welcome
- Location
-
- Location
- Binsted
- Reviewing
- Post Office
- Date
- 2020-04-11
- Comments
-
Switched from plus net, for price, almost at once it kept dropping out but we were told it will improve, it hasn't.
Set up a DD for payment, have had no communication at all from them apart from sending us the router. No broadband a couple of days ago, phoned customer service who said we've been cut off as we had not paid so while on the line we paid with debit card and cancelled the DD. This morning we got a letter to say if not paid in 48hrs it will be passed to debt collector. An absolute shower with poor organisation, customer service at least got us back on line. Shame I cant give them zero stars, give them a wide berth, would certainly not recommend.
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2021-01-06
- Comments
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Quite simply the worst broadband I have ever had. Every day there were at least 4 connection losses, and each night around 10 PM you were guaranteed the internet would drop. I was unable to use my Chromecast the majority of the time as it could not connect to the wifi. You were lucky to make it through one episode on Netflix without at least 3 buffering periods. When contacting the Post Office about the poor service they were providing, they had nothing to say or do to improve it. I would not go back to this service if they paid me. I honestly don't know how they call this a broadband service.
- Location
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- Location
- Wales
- Reviewing
- Post Office
- Date
- 2021-06-09
- Comments
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Lost my service six months ago . They checked the line several times and stated that it was live. Several router resets didn’t work. They eventually sent an engineer who found that the line was dead and had been that way for many months. He also found that the router was not working properly. Eventually a new router was sent but was poor quality and didn’t work effectively.
Became so frustrated having laid for no service for six months to be offered £30 as a goodwill gesture. Tried to cancel the contract but they refused stating that they would charge me.
This company is awful. Don’t even consider taking a contract with them .
- Location
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- Location
- bamber bridge
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
-
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,
I would recommend to anybody
- Location
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- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2018-01-14
- Comments
-
This is the worst service I've ever had, the broadband keeps dropping out, I'm on my second modem from them still a rubbish service. The so called online engineer tries to blame me and my equipment which is not faulty, my son is a Microsoft certified engineer. No other provider has had difficulty in providing broadband. I strongly suggest DON'T USE THIS COMPANY they're unable to provide what you pay for, I'm 5 months into an 18 moth contract and am going to leave and will take the Post Office to court for breach of contract and claim the £300+ and all costs I've had to bear. They are rip off cowboys.
- Location
-
- Location
- At Home
- Reviewing
- Post Office
- Date
- 2020-03-13
- Comments
-
Please read the low score reviews as these are the truest ones for this despicable shower of "you know what"
After only 28 days of 1Mbs-25Mbs and continuous dropped connections and lies from the PO I'm off and they let me - threatened to let them take me to court so we could argue it out there as they were taking money by false representation but they backed down. Constant lies of an engineer being booked, then after no one attending denying one had been booked. If you want dial up speed and like throwing your money away - go ahead and use these cowboys, advice for anyone else find the ceo's email address and use it. Take note they are not signed up to OFCOM Broadband guidelines - I wonder why!!!
- Location
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- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2015-12-01
- Comments
-
Useless Post office telephones
I have been waiting for almost 4 weeks for the Post office to connect my telephone service. Having spent almost 3 days on the phone to them and waiting in for them to connect our phone up, we are still without.
Their customer service centre is useless. Unless you have a problem that works with their on screen prompts...dont bother ringing. No one is empowered to make a decision
despite having spoken to a manager...I am still without telephone service. They cannot understand unless it works with the script they are given.
We are a new customer waiting to be connected. I told the operator when I first called, that the wire to our house was not connected...its a new house. I could see the wire dangling from the telegraph pole. I said "it needs to be connected into our house "
This must have thrown them entirely..no one could understand what on earth I was talking about.
I then went through a series of phone calls with I believe almost every operator in "Post office telephones" kept getting cut off, left holding on for periods exceeding 50 mins at a time. Every time I got cut off or transfered I needed to go through the whole proceedure again. Name address, postcode account number. I went from pillar to post no one was able to do anything.
For me it was a simple request....Get someone round to connect the phone wire into my house.
just wished I had read some reviews before committing to them...Terrible useless!!
- Location
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2019-07-09
- Comments
-
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
- Location
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- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-03-05
- Comments
-
Appalling customer service - Avoid.
We changed to Post Office broadband as their deal was competitive. The change over from our last supplier was trouble free. Once set up we had to buy a booster to get a signal in all parts of the house. This is something we've never had to do before but wasn't a major issue.
Tbe problem is when it goes wrong......
We have been without internet for 4 weeks. We reported the fault on a Saturday and were advised that an engineer would come out and that they would contact us the following week with an appointment time.
They did not contact us so we had to ring them back. We were then told the problem was an underground cable and that it would be repaired by the end of the week. This date came and went and the fault was not repaired.
There were no updates from their Customer Services so we phoned them again. We were then told the problem was a local network fault and that it would be repaired in 3 working days.
This date came and went with no updates so we phoned back again. We were again told they would report the fault and that it would be repaired with 3 working days.
Again it was not repaired, another call was made and we were told an engineer had been assigned and it would be repaired by the end of the day.....I think you know where this is going......
An email was sent registering a complaint to which they say they will respond in 5 working days, they haven't!
A further phone call to be advised that an engineer has been assigned for this Friday when the fault will be repaired. I have no confidence that this will happen.
I have now spoken to Ofcom and taken advice on leaving the contract early without incurring a penalty.
My advice is pay around the Post Office.
- Location
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- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2020-07-06
- Comments
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I am disgusted with the service we have received... I signed up to PO broadband in January, at first it seemed fine but we started having problems with the service after a couple of months. We tried all the things they advised to try and get a better reception but nothing really worked.
For the last month we have made endless calls as the WiFi kept coming on and off. For the last 2 weeks we have had no internet at all! Three times I’ve had appointment booked for the engineer to come into our home as the problem is from the inside. Three times no one has turned up, no explanation , and the last time today they even lied and said the appointment hadn’t been confirmed when I had actually received an email with a confirmation reference number sent on Thursday.
I would never recommend this service, and I shall be sending my router back with a very nasty letter of complaint ..
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2020-12-02
- Comments
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I wish I'd read these reviews before I signed up for Post Office broadband. Yes, it's cheap but a false bargain in that the connection constantly drops out (6 times an hour on more than one occassion). I live alone, have a laptop and mobile phone and do nothing more than email and watch the iPlayer, so not a heavy user at all. I didn't bother complaning as on a couple of other occassions I found that a) any calls to Customer Service take more than half an hour to connect and b) I found their staff either pleasant but unable to help or just plain surly. I endured my 12 month contract for 11 months and paid an early exit fee to swap to John Lewis. It doesn't cost much more (£1), includes free evening and weekend calls and a £40 John Lewis gift card. The difference is like night and day! There was an initial problem with my connection and I was given a £30 credit for the inconvenience. I've been enjoying a fast and stable connection since and can hardly believe it. Surely all broadband offered in the 21 century should be like this? I feel sad for Post Office Broadband. Their poor service will be their downfall, probably resulting in job losses. I wouldn't recommend this "service" to anyone.
- Location
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- Location
- Wrexham
- Reviewing
- Post Office
- Date
- 2016-02-02
- Comments
-
I could think of absolutely nothing positive to say about the service I have had from post office.
I have had download speed tests carried out on the line and have experienced average download speed of 0.15 mbs. Which actually makes it slower in real terms than the first dial up modem I had in the late 90's. When confronted about it they basically said that they could not guarantee any more than 1mbs anyway but if I paid £145 they would happily send an engineer round. Although they admitted they would not do anything about it anyway so whats the point?
USELESS!
- Location
-
- Location
- todmorden
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
-
my post office broadband internet is going down all the time my post office Fibre Broadband not been put on yet i am sick of it you call me tell me its not on yet and your work is very bad i am very sine of it meant to be on by the 28th of last month and is still not on fix it or i will be looking for some where else
- Location
-
- Location
- Presteigne
- Reviewing
- Post Office
- Date
- 2016-09-08
- Comments
-
Until very recently I had been a subscriber to P.O. broadband but living in a quite remote area the speed and reliability were never that good. Halleluja!! we now have fibre optic and I have hooked up with Sky for my telly broadband and phone - went live on 5th August. I had still retained my email address with the Post Office and all was well until a couple of days ago when out of the blue and without as much as a by your leave I have been prevented from accessing my emails. I have subsequently changed my email address to sky but am frustrated because I have lost all the details of my address book and contacts. So it's a "thanks a bunch" to the PO cause that's what you get for several years of service.
- Location
-
- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-08-22
- Comments
-
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
- Location
-
- Location
- Argyll
- Reviewing
- Post Office
- Date
- 2017-01-23
- Comments
-
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet.
- Location
-
- Location
- Ayrshire
- Reviewing
- Post Office
- Date
- 2016-01-08
- Comments
-
Similar to a number of other reviewers, my transfer from BT to Post Office broadband was a bit of a disaster. To their credit, their customer service folks did try to help, and I was refunded £20 for the inconvenience.
Once My service was established, my broadband speed deteriorated from the 6Mb/s I had with BT to 2Mb/s with Post Office, then gradually got worse until I hit 0.3Mb/s, resulting in more calls to their customer service folks. To their credit, their tech folks advised they subcon their lines from TalkTalk and admitted there was nothing they could do to help and as a result they would waive their cancellation fee, but I would need to go back to the main customer service folks to try to reclaim the years' line rental I'd paid in advance. Another £8 was credited to my account for the inconvenience.
Immediately thereafter my speed increased to 6 to 7 Mb/s, so I decided to stick with it. Alas this was only a blip lasting about a week before dropping back to the more usual 0.3 - 1.5 Mb/s speeds.
I've since stayed with them for the year (to get my money's worth for the line rental), and I am now leaving to go to Plus Net (fingers crossed for a better speed).
Contrary to many of the reviews, I found their customer service quite good - their folks seemed genuine and did their best to help. Unfortunately I cannot recommend them purely on their speed. BT used to provide me 6 Mb/s and are now offering up to 17 Mb/s on the same line. Post Office offered up to 8Mb/s but delivered substanially less. Personally I believe this is primarily down to TalkTalk who have not bought enough bandwidth to cope with the number of customers they have in the area, and Post Office customers suffer the same fate.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.