1,366 Customer Reviews over 35 pages
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- Location
- Bath/Timsbury
- Reviewing
- Post Office
- Date
- 2019-12-31
- Comments
-
Very poor broadband which disconnects whilst streaming live TV or watching iplayer
Extremely poor customer service. They don't agree to transfer your contract when moving house but make you sign a new contract. If you wish to speak to a manager than they make you wait 72 hours
I would never recommend post office broadband after this experience
- Location
-
- Location
- bb1 2sd
- Reviewing
- Post Office
- Date
- 2016-04-17
- Comments
-
I has taken 8 minutes to do a speed test. Post Office broadband is the slowest of everyone I know
- Location
-
- Location
- Beccles
- Reviewing
- Post Office
- Date
- 2016-10-18
- Comments
-
Without doubt the worst provider we have ever dealt with. We are now in the process of taking a case against them through the ombusman. It took over 50 days before we were connected to the service and when we finally got connected it was utterly useless. We thought they would be better then BT who were terrible but we were wrong they are even worst if that is possible. Avoid at all costs.
- Location
-
- Location
- Beccles
- Reviewing
- Post Office
- Date
- 2017-04-05
- Comments
-
Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.
Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....
My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
- Location
-
- Location
- Beccles
- Reviewing
- Post Office
- Date
- 2019-06-28
- Comments
-
Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
- Location
-
- Location
- Beckenham
- Reviewing
- Post Office
- Date
- 2017-09-11
- Comments
-
The so called premium broadband speed and connectivity was badly affected by the router (a low quality budget unit) it never connected to some of our devices (I pad and Samsung phone) the speed was below 2.5mbs by wireless where we were receiving 10mbs through the wire. The staff on the help line were good, but they could not overcome the product deficiencies, this is a very low performance broadband router anyone with a number of wireless devices stear clear,also the PO are ruthlessly hard nosed about the whole contract buyer beware (they are not the old GPO)
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2020-07-06
- Comments
-
I am disgusted with the service we have received... I signed up to PO broadband in January, at first it seemed fine but we started having problems with the service after a couple of months. We tried all the things they advised to try and get a better reception but nothing really worked.
For the last month we have made endless calls as the WiFi kept coming on and off. For the last 2 weeks we have had no internet at all! Three times I’ve had appointment booked for the engineer to come into our home as the problem is from the inside. Three times no one has turned up, no explanation , and the last time today they even lied and said the appointment hadn’t been confirmed when I had actually received an email with a confirmation reference number sent on Thursday.
I would never recommend this service, and I shall be sending my router back with a very nasty letter of complaint ..
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2016-07-21
- Comments
-
After 4 months of complaining about the speed no joy, my neighbours all get 20mbs and I get 5mbs, on my last call they said they probably pay more!! So the speed according to the PO is based on what you pay not location. Trust me use another provider that has a customer service that is worth a call.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2020-02-17
- Comments
-
What a load off rubbish not worth getting if you value you time spending 20 mins to load a video, was told by a member off there team when we rang to complain they said “there was no point having WiFi if it’s that slow your on about 2mbs which is useless” so please tell me what we’re paying for.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2017-04-02
- Comments
-
The broadband is awful. This weekend has been the worst ever. Every 10 minutes it's cutting out. I call them and it's "ok" for about a day but doesn't last. When you call all they do is a quick fix. I'm receiving 10MB and when you look at other providers that is nothing. This past week I've called 3 times. I can't wait until my contract ends in 6 weeks.
Watchdog will be contacted.
If you buy anything cheap, it's usually rubbish and won't last. So spend a little more for a better service is my advice.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2018-06-16
- Comments
-
Was cheap when I took the contract out and now I know why. 16 months of the line dropping, continuous interruptions. My upload speed drops to 1mb/s which is fine by technical support, who advised they can’t test this? Netflix and Amazon movies don’t think it’s fine. I’ve watched so many movies and have no idea how they end. It’s so bad I’m ending my contract early.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2018-02-23
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
-
I have been a customer for 5 days.
I still have not been connected.
Been lied to on 3 separate occasions by customer services.
Tech support work 8am to 9pm.
If you have a problem do not expect it to be dealt with for at least 24 to 48 hours if you are lucky.
I asked to leave today at 4pm. Tech support asked me to contact them at 7pm for one final attempt to get services.
8.05pm tech support gave up and offered me a new router in 5 working days.
I declined and asked to be put through to cancellation department. They closed at 8pm.
Po broadband are cheap for a reason.
Awful customer services department.
Tech support and website is second rate or worse.
I would give 0 stars out of 5 if I could.
Worst customer experience I have ever had.
Do not go near these cowboys.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Post Office
- Date
- 2020-11-08
- Comments
-
I have had some drop outs but generally it works. The worst thing for me about POBroadband is their support via email, in that they either cut and paste a standard response to your issue or have staff that haven't actually bothered to read what you've sent them. This results in a response that is totally irrelevant. It's a bit like the Mony Python "Hungarian Phrasebook" sketch. I'd give no stars for email support if it were an option. Telephone support for the service itself, it is slightly better. The email front end is also rather clunky to use. I've asked numerous times over the last 12 months or more, where the online payment button has gone, and nobody has been able to answer the question to date. They really should improve in this "support" area. On a positive note they are fairly cheap so I guess you get what you pay for.
- Location
-
- Location
- Bedworth
- Reviewing
- Post Office
- Date
- 2021-01-08
- Comments
-
Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2020-07-06
- Comments
-
Do not go for post office if you are going to move within the year.
Not only will you have to create a new contract with them (ontop of increasing prices with the exact same package) but for some reason they will charge you an additional £60 for installation fees even though I had to set it up myself the first time.
This provider is a scam with constant dropouts.
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2020-03-12
- Comments
-
The most terrible Internet service I have ever had the displeasure of experiencing. Slow speeds. Random disconnects. As soon as one device is steaming Netflix / Youtube etc, you have extremely slow speeds on other devices. Wifi randomly shuts off. Weak signal when more than 2 metres away from router. What an absolute disaster. Warning! Stay away from this pile of BS.
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2019-05-15
- Location
-
- Location
- belfast
- Reviewing
- Post Office
- Date
- 2017-11-27
- Comments
-
Broadband speeds are a disgrace and staff are incompetent. Avoid like the plague. I have major difficulty believing that these gangsters are in anyway connected to the post office.
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2019-11-28
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2015-06-19
- Comments
-
Post Office broadband is without question the worst broadband there is. You can't even connect a games console to it and you can't stream video or music without it buffering for 20+ seconds every 3 seconds. Also their so called costumer service is nonexistent. It is a complete waste of money and there are now cheaper and far better internet service providers out there. Do not waste your money on this truly awful service.
- Location
-
- Location
- Berkshire
- Reviewing
- Post Office
- Date
- 2020-03-13
- Comments
-
This is the first time choosing Post Office for my broadband supplier and I wish I had seen the reviews on here before choosing them. I too have had issues with signal drop out when my wifi stops working suddenly. I consider myself to be a light user of wifi and I live alone so cannot be due to to many users in the home. Also on launch day I was left with no internet for 3 days when they switched over. Customer service is slow, expect to be waiting on the line for at least 20mins before someone answers. I will be changing providers when my year is up. I would not recommend Post Office Broadband even though they are cheap.
- Location
-
- Location
- Berkshire
- Reviewing
- Post Office
- Date
- 2020-04-06
- Comments
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I have slow broadband where I live, that's not their fault.
However, when I swapped from another company, the speed plummeted from 14Mbps to 8Mbps as soon as it swapped. No matter how hard I tried to get them to look at why, they just kept coming up with excuses and politely refusing to do anything. They even refused to swap the modem/router.
PO broadband are by far the cheapest, there's a good reason why!!!!
- Location
-
- Location
- Beveridge
- Reviewing
- Post Office
- Date
- 2020-02-05
- Comments
-
If I could give 0 stars I would. Left my provider 1 month early and incured a charge. Signed up through topcashback online for broadband due to start 31.1.20. On 31st No internet no router received? Contacted them told me I only signed up for phone? I have evidence to the contrary
I was told to call back on the 1st feb as they where unable to put it through. I called back and told someone would call me back? No call back. Again 4th Feb promised a call back from complaints team? No call back. I cancelled before it started and went with another provider.post office is a Very unprofessional company.
- Location
-
- Location
- Bexleyheath
- Reviewing
- Post Office
- Date
- 2021-12-02
- Comments
-
I have to use my mobile phones data to write this review. The PO tech team never answer calls, even when they call me and transfer me to the team.
The automated message when you call customer service keeps cutting out so you don't hear sentences.
I now have no internet access. I will need to contact ofcom to see if I can get a refund. Avoid PO / Shell Energy Broadband. Waste of time and money.
- Location
-
- Location
- Billingham
- Reviewing
- Post Office
- Date
- 2018-07-10
- Location
-
- Location
- Binsted
- Reviewing
- Post Office
- Date
- 2020-04-11
- Comments
-
Switched from plus net, for price, almost at once it kept dropping out but we were told it will improve, it hasn't.
Set up a DD for payment, have had no communication at all from them apart from sending us the router. No broadband a couple of days ago, phoned customer service who said we've been cut off as we had not paid so while on the line we paid with debit card and cancelled the DD. This morning we got a letter to say if not paid in 48hrs it will be passed to debt collector. An absolute shower with poor organisation, customer service at least got us back on line. Shame I cant give them zero stars, give them a wide berth, would certainly not recommend.
- Location
-
- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-08-12
- Comments
-
No complaints.Sorry they are going to Shell.Good speed,always reliable and exccellent communication.
- Location
-
- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
-
Good broadband and fine customer services.Sorry they are stopping
- Location
-
- Location
- Birmignham
- Reviewing
- Post Office
- Date
- 2020-11-13
- Comments
-
Worse customer service possible, ignore your emails and then it is your fault when they haven't actioned them. Broadband not great either, keeps cutting off.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2022-01-19
- Comments
-
Rubbish the are so annoying so unprofessional just. Downloading is 0.3 Mbps and uploading is 0.1 Mbps I been doing the test and when contact them the just cut the line. As they sold all costomers to shell now they don't care at all we are paying for the headach we are having. There is no one we can complain to as soon you say can I speak to manager they just hand up on you. You are bonded in contract which you have to pay but apart that the service forget about that. Avoid don't even think about join them
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
-
The worst decision ever to sign a contract with post office. Moved my flat and requested customer service to change my connection and they tolfd me that it will take atleast 6 months that was a complete joke and I have to pay £200 which I agreed to pay but they were short of staff to change my connection. Yesterday i paid £194 to recovery company. If you want to join post office internet please put some extra cash in your account to pay.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2016-04-19
- Comments
-
8 days after my go live date still no broadband (thank goodness for tethering)still not got my own phone number just one they give me. I have never spent so much time and money (over £20 so far) on the phone in my life trying to sort it out. I have never spoke to so many people and passed from person to person and department to department its The biggest mistake Ive ever made since the dial up days. And now i was told this evening someone will contact me as they cant put me through to the person dealing with my case/problem and all this hassle to save £1.90p per month ...
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2020-06-13
- Comments
-
The post office broadband customer service is absolutely awful. We renewed with them 3 months ago only to get a bill the following month for a different tariff. I called straight away and they confirmed our renewal was not put through correctly and also the agent had mis sold the renewal tariff to a lesser quality broadband. They have sent us Bill's ever since and we have switched provider. They have promised me numerous call backs from the so called manager and they are completely afraid to give a surname. I am still awaiting a call 2 months later. I have told them I will report them to the ombudsman, trading standards and even go to court if I have too. They are just order takers at the customer service department and never want to deal with the issue, only collect the info and pass it to someone else who does nothing with it. I will be surprised if they fix the issue they've caused themselves
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2017-11-27
- Comments
-
For the first month everything was fine, then my connection got steadily worse until one weekend - nothing. I rang on the Sunday, the man was very helpful & not at all patronising. I did all the things he suggested & it worked almost straight away. 2 weeks later everything is great. The reason was that I'd started turning off the router at night! So simple.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2019-03-03
- Comments
-
Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
- Location
-
- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-24
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2021-03-07
- Comments
-
I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
-
For the price this is a decent isp. Me and partner live in a 1-bed flat and the speed is great for what we need. We stream tv often and it handles it well, some occasional lapses but this is expected with broadband and it’s no worse than any other broadband. Speed is usually around 10-15 mps download but that’s very reasonable for the price (we do live near the exchange which helps though!). It’s also easy to find out when bills are taken and the 1 year contract is great as we have a 1 year lease on our flat. All in all very good for what we pay for, we could be paying a lot more with other companies for very little difference in speed and reliability.
- Location
-
- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-29
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.