1,366 Customer Reviews over 35 pages
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- Location
- woodbridge
- Reviewing
- Post Office
- Date
- 2024-03-04
- Comments
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couldnt even load a yt vid did a wifi test 0.14mb/s
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2022-04-08
- Comments
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Avoid, absolute crap.
Get a faster more stable connection tethering to 3G on the mobile.
- Location
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- Location
- Macclesfield
- Reviewing
- Post Office
- Date
- 2022-02-16
- Comments
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Over a month without internet. calls and complaints ignored, have yet to get a service update, an email or letter despite them saying they have contacted me. Gone with another provider but on hold as PO are still working on my case, diabolical
- Location
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- Location
- Aberdeenshire
- Reviewing
- Post Office
- Date
- 2022-01-21
- Comments
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Terrible service and diabolical customer service. Did not send a reminder email or letter to remind me of end of contract, yet said they did and it had got lost in my junk email folder?! Send an email once I was leaving them saying the total will not reflect till you get your final bill. Phoned up tonight Friday the 21st of January 2022 to get explanation of charges told I was due no refund as I had made £36 of calls 21 calls. Ok well if I did it was for necessary calls to local garage and to hospital! Why then should I be penalised for that. Told me I cancelled my call plan in July well yes as you were increasing it from£5 per month to £10 a month and some months I make no calls as I have no one to call. Why are you victimising and overcharging the poor on benefits for their essential home phone ? Scammers Ismail I’m well rid!!
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2022-01-21
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2022-01-19
- Comments
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Rubbish the are so annoying so unprofessional just. Downloading is 0.3 Mbps and uploading is 0.1 Mbps I been doing the test and when contact them the just cut the line. As they sold all costomers to shell now they don't care at all we are paying for the headach we are having. There is no one we can complain to as soon you say can I speak to manager they just hand up on you. You are bonded in contract which you have to pay but apart that the service forget about that. Avoid don't even think about join them
- Location
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- Location
- STALYBRIDGE
- Reviewing
- Post Office
- Date
- 2022-01-03
- Comments
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Avoid avoid avoid Customer service rubbish The broadband is that slow a waste of space Router is so bad wi fi drops out that slow that you can;t even watch catch up. Just can;t wait for my contract to end .Paying for a service that is not there . Phone them and it falls on deaf ears .Our speed is not even 6 but they say it is in the range rubbish don;t go there .
- Location
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- Location
- Exmouth
- Reviewing
- Post Office
- Date
- 2021-12-18
- Comments
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Got notified November my contract was due to expire so I called to renew my contract, I refuse to pay £30 for broadband that’s so slow so I go with then £17, it’s now gone up to £18. I get my bill through this morning 30 flippin quid, so I call them tell them to get their s*** together and sort it out I get told I have to pay the 30, no I don’t have to pay 30 I’m contracted at 18, you’re in breach of contract so I cancelled d/d you’ll be paid over the phone when my bill is due. Twice I called about my contract before December. Keep it up and I’ll switch provider. Get your s*** together and get it sorted before I do you for breach of contract. Since the switch from PO to shell my bill is always wrong. I’m an fed up with being told I have to pay the wrong amount when my contract say otherwise. Most people are on tight budgets I’m one of them so sort it. You will be contacted by a solicitor for breach of contract. Get your incompetent staff sorted!!!
- Location
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- Location
- Law village
- Reviewing
- Post Office
- Date
- 2021-12-17
- Comments
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This broadband service is a joke always cutting off and on speed are slower than a sloth costomer service also very bad can't help there customers out lost my bank card had to cancel it till new one came they cut service of I paid the same day 10 in the morning and iv to wait 48 hours till I'm reconnected its an absolute joke of a company
- Location
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- Location
- Oxford
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
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This is the slowest most unreliable wifi ever! To think that I am paying £31 for this ludicrous service is extremely disappointing! Since installing it, it’s never been of any good !
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
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Soooooo bad!!!! The worst broadband provider that I have never had! Today the internet stopped working, we were meant to start a new contract with Now on the 20th but it looks like the post office has cancelled the service already!!! 5 days early!!! We have been waiting to talk to them for 20 mins when I should be working from home! What a disgrace! SOOOOOO BAD! DO NOT USE THEM
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Shocking ! Broadband so slow - spent over 40mjns on hold twice now for Customers services still didn’t get through. Done speed tests each one says speed is very slow ! Do not recommend!
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Post office used to be good now its appaling, waiting to get through for what feels like hours, connection constantly cuts off and prior to having my connection put in the engineer didnt even bother to show up so had to wait another 2 weeks. Complete garbage
- Location
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- Location
- Bexleyheath
- Reviewing
- Post Office
- Date
- 2021-12-02
- Comments
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I have to use my mobile phones data to write this review. The PO tech team never answer calls, even when they call me and transfer me to the team.
The automated message when you call customer service keeps cutting out so you don't hear sentences.
I now have no internet access. I will need to contact ofcom to see if I can get a refund. Avoid PO / Shell Energy Broadband. Waste of time and money.
- Location
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- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
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You should recommend this wifi to somoene you hate.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
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I done contact with post office home broadband its very very very very very &0 low service. If you calling customer service you will keratin not any experience everyone transferring you for anthr one maby you stay all day in phone& end very old woman answer you
- Location
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- Location
- Sussex
- Reviewing
- Post Office
- Date
- 2021-11-20
- Comments
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This broadband is absolutely rubbish. You are lucky if you open up a tab and if it even loads within one minute. It cuts off around 7 times a day and when it is on, it runs like a snail. Please, please, please DO NOT buy!!!
- Location
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- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2021-11-09
- Location
-
- Location
- Bodmin
- Reviewing
- Post Office
- Date
- 2021-11-04
- Comments
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I have been with PO as a broadband provider for 2 years. Its never been that reliable, it would cut out a few times a day, but they were the cheapest provider so I stuck with it.
I'm on an 18 month contract so when I moved home I had to take the broadband with me. Getting everything switched over has been a complete and utter farce. There have been miscommunications and mistakes constantly which has led to me still sitting here without internet until next week, I will have been without internet for over 3 weeks at that point.
I've had to experience insincere and unhelpful 'empathy' from customer services. Although in fairness one person seemed genuine and wanted to help.
I cannot wait to cancel my contract with this company, it might cost more but, after this experience, I'm sure it will be worth the money.
- Location
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- Location
- Bath UK
- Reviewing
- Post Office
- Date
- 2021-11-03
- Comments
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This internet stops working once a day for about 5 mins. Now it's generally so slow and you cant load sites like youtube.com or zoom
- Location
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- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2021-10-25
- Comments
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I called to report the death of my father, who was the account holder. The first operative I spoke to assured me explicitly that there would be a 7 week period where I could choose a weekday to terminate the service, which would allow me time to sort the new supply. This was necessary as the property is tenanted with 3 small children reliant on the internet for home school. I communicated this to Post Office.
I was forwarded over to the bereavement team who immeadiately told me they have put a stop on the account and the maximum I now have is 2 weeks. This is not enough time to sort a new supply for the family. Mark, the manager in bereavement I was put on to (eventually, after being told I was ineligible to speak to management via a callback as I was not the account holder...who is dead...) was condescending and patronising in his tone. He told me I was repeating myself, despite the fact I was asking different questions, and clearly couldn't wait to get off the phone. He was completely averse to even discussing an option, such as me paying for the interim period and simply not incurring an early termination fee, despite my actions being a result of the original Post Office employee giving me false information.
The individuals involved in this customer service were inept, incorrectly informed and condescending. They were passive aggressive and rude. Steer well clear of Post Office, the last thing you want when a family member has just died is to have to deal with people like this.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2021-10-22
- Location
-
- Location
- ORMESBY
- Reviewing
- Post Office
- Date
- 2021-10-14
- Comments
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Absolutely appalling Internet. Slow and always disconnecting. You should be a shamed of you're service
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-09-16
- Comments
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Signed up for a package which said in the documents 11 abs average speed. It has been getting progressively slower with buffering. Put this down to everyone working from home. I complained in Feb 2021, they said it was fine there end, so I left it. As it has been really bad I complained again and insisted they sent out what they call a cube engineer. He turned up, and had to order an Open Reach engineer. Open reach said I had 3MG and there was no super fast available as they checked the BT box nearby. I complained, got it escalated to the idiot that they call a 'Manager' he said it was stated in my contract I had 3MG. It does not so I said I wanted proof, then he told me to go onto my online account. Told him I don't have one, never had one and he was just reading off a hymn sheet and not taking any notice of my account. They he said he could give me compensation backdated to when I received visit from an engineer which was 3 days ago, + £10, what a joke. I then said I want it escalated to complaints dept. they don't give an address complaints have to contact me, so as I am totally fed up with the phone calls and the BS I said contact me by email. I will be cancelling the account once this is resolved as I imagine they will say they are not liable once account is cancelled. Rubbish customer service and rubbish service. Avoid at all costs.
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2021-09-13
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2021-09-06
- Comments
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This broadband service is corrupt. Someone at pobradband keeps switching my internet on and off more often now than it usually stops working. The phone service is awful as they keep you on hold for 3/4 hour and then I was still waiting for someone to deal with my internet connection. There is someone or some evil people working there messing about with the internet connection.
- Location
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- Location
- Carmarthen
- Reviewing
- Post Office
- Date
- 2021-08-26
- Comments
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Bills charged over since I never use landline to contact anyone I just use my mobile to contact if I need to call someone else
- Location
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- Location
- Holbeach
- Reviewing
- Post Office
- Date
- 2021-08-21
- Comments
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Hands down the worst broadband I've ever had the displeasure of experiencing. Only functional a fraction of the time and tediously slow when it does. Awful, awful service. Avoid.
- Location
-
- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-08-12
- Comments
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No complaints.Sorry they are going to Shell.Good speed,always reliable and exccellent communication.
- Location
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- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2021-08-05
- Comments
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Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
- Location
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- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2021-08-01
- Comments
-
Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
- Location
-
- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
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Good broadband and fine customer services.Sorry they are stopping
- Location
-
- Location
- Dover
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
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Traffic shaping ruins this service provider. You can do a broadband speed test while Torrenting the latest Linux Install, the torrent will hit 400kibps (1000+ seeders), but the speed test will show 12mbit download AT THE SAME TIME!
It works, cheap, pays for what you gets.
- Location
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- Location
- Chatham Kent uk
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
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The post office boardband is a rip off I've now had enough of their internet service my router keeps turning off since January I've sent them an email twice nothings been done
- Location
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- Location
- CT9
- Reviewing
- Post Office
- Date
- 2021-07-28
- Comments
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Diabolical speeds, always down. Customer service is just as atrocious. Can't wait to end of contract
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2021-07-16
- Comments
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Router is complete junk – awful wifi. Overall extremely slow. Wifi speeds are sometimes less than 1 Mbps and ethernet 3 Mbps.
- Location
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- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2021-07-07
- Comments
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Have download and upload speeds of less than 4mb today so struggling to work. Post Office customer service say the router is fine so the problem must be my end.
They want me to do three speed checks over a 24 hour period and them report back tomorrow.
Complete waste of time contacting them as I need help today to enable me to work.
Terrible customer service.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-07-03
- Comments
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I am so glad that my 12 months contract is coming to end this month. I upgraded for a better package thinking it will benefit me but the last 12 months resulted in nothing but a poor service all- round.Now they want to push me on to paying £37pm.Definitely not . It’s time for a change I have been a Post Office home phone and broadband customer far too long and the time has come to ditch them.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2021-07-01
- Comments
-
what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
- Location
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- Location
- Aintree
- Reviewing
- Post Office
- Date
- 2021-06-27
- Comments
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We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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